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Embassy Suites By Hilton Knoxville Downtown

Knoxville , 507 South Gay St (Show on Map)

8.9

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEmbassy Suites By Hilton Knoxville Downtown is a highly recommended hotel with exceptional facilities and services. Guests rave about the hotel's perfect location, which is within walking distance to local restaurants, bars and Market Square. The hotel's proximity to the University of Tennessee Knoxville (UTK) campus and many scenic places is also appreciated. The breakfast experience is great with a delicious buffet and wonderful lineup of food. The hotel's rooms are modern, spacious and well-kept with comfortable beds and spacious bathrooms. The hotel's exceptional cleanliness is also praised with guests noting that their rooms were spotless and well-maintained. The staff is friendly, hospitable and always willing to help with many guests highlighting the 'awesome' and 'exceptional' service they received during their stay. The beds are also highly praised with guests claiming that they are the most comfortable ever experienced in a hotel. Despite some minor issues, Embassy Suites By Hilton Knoxville Downtown is a great hotel for a nice getaway.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Romantic Hotel

Business Hotel

Hotel with Gym

4-Star Hotel

Room Types

King Studio Suite This suite is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit has 2 beds.

King Studio with Bath Tub - Mobility Access The air-conditioned studio features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit has 2 beds.

King Studio - Hearing Access The studio provides air conditioning, a tea and coffee maker, a seating area, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Two-Room King Suite The spacious suite provides air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

King Suite - Hearing Access The spacious suite provides air conditioning, a tea and coffee maker, a seating area, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Two-Room Queen Suite with Two Queen Beds The spacious suite features air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit has 3 beds.

Two-Room Queen Suite with Two Queen Beds - Hearing Access The spacious air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit offers 2 beds.

King Room with Peloton Bike The spacious quadruple room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

About Embassy Suites By Hilton Knoxville Downtown

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Guest Reviews

8.9

Excellent

Location

Embassy Suites By Hilton Knoxville Downtown boasts an incredible location that guests rave about in their reviews. Many guests mention that the location could not be more perfect and that it is conveniently located within walking distance to local restaurants, bars and Market Square. Guests love the hotel's proximity to the University of Tennessee Knoxville (UTK) campus and many scenic places. Guests also appreciate the hotel's central location and its easy access to all the stores and restaurants. With its perfect location, guests highlight how everything is in walking distance and they find it a great base for exploring the city. Moreover, the hotel’s rooftop bar is another highlight of the hotel and guests love spending their evenings there. Overall, guests praise the Embassy Suites By Hilton Knoxville Downtown for its perfect location, which allows them to enjoy everything the city has to offer.

Breakfast

Embassy Suites By Hilton Knoxville Downtown offers a great breakfast experience to their guests. The buffet breakfast served every morning is delicious and includes a wonderful lineup of food. The cooking and serving staff at breakfast are wonderful and always ready to assist or help. Guests can enjoy a complimentary breakfast with their room, which is better than most free breakfasts. Although the breakfast is great, it ends early and some guests wished there was a made-to-order omelet or waffle station. Despite this, guests enjoyed the amazing breakfast and great service provided by the breakfast crew. The location is smartly done and perfectly located. The breakfast also comes with a complementary drink at happy hour. The breakfast experience was either amazing, excellent or delicious for most guests, while others felt that it was average, subpar or even awful. However, the best thing about Embassy Suites By Hilton Knoxville Downtown is the breakfast.

Rooms

The Embassy Suites By Hilton Knoxville Downtown boasts great rooms that are modern, spacious and well-kept. Some reviews mentioned that the room decor was a bit blah compared to the lobby area but were still comfortable and nicely appointed. The two-room suites had a separating door, making them perfect for families. Guests enjoyed the comfortable beds, spacious bathrooms and appreciated the extra amenities like wet bars and sitting rooms. Although some reviews mentioned issues like dirty rooms, trash upon arrival and stained linens, the majority of reviews noted the exceptional cleanliness of the hotel overall. The hotel is located in a great location and has a nice modern property. Overall, the Embassy Suites By Hilton Knoxville Downtown is a great option for travelers seeking comfortable and convenient accommodations.

Beds

Embassy Suites By Hilton Knoxville Downtown is a traveler's haven for those who prioritize a good night's sleep. The hotel boasts of comfortable, cozy and even "perfect" beds, allowing its guests to rest peacefully after a long day of exploration. The rooms are spacious enough to accommodate big families, making sure that everyone has enough room to stretch out and feel at home. Additionally, blackout curtains and blinds guarantee a relaxing ambiance, contributing to a comfortable sleep. Reviews claim that the beds are the most comfortable ever experienced in a hotel. While some negative comments about mattresses and bed stains exist, they are overshadowed by an overwhelming number of positive reviews about the comfortable beds. Overall, Embassy Suites By Hilton Knoxville Downtown can guarantee everyone a "very comfortable" sleep.

Cleanliness

Embassy Suites By Hilton Knoxville Downtown is a charming and stylish hotel that offers guests a delightful and comfortable stay. Numerous reviews rave about the cleanliness of the rooms and facilities with guests repeatedly noting that their rooms were spotless and well maintained. The hotel's cleaning staff is particularly praised for their excellent job at keeping the property immaculate. Additionally, the staff members are friendly, hospitable and always willing to help. Guests appreciate the southern hospitality they received during their stay. However, some reviews mention minor cleanliness issues with some rooms, such as unclean shower curtains or spilled refrigerators. Nevertheless, the majority of the reviews speak positively of the hotel's exceptional cleanliness, making it an excellent choice for travelers seeking a very clean and beautiful place to stay.

Staff

The staff at the Embassy Suites By Hilton Knoxville Downtown have received rave reviews from guests. Many guests highlighted the 'awesome' and 'exceptional' service they received during their stay. From the front desk to food service, staff members were described as 'friendly' and 'helpful'. The breakfast crew was hailed as 'phenomenal' and 'amazing'. Guests were impressed by the staff's professionalism and willingness to accommodate their needs. Some guests even mentioned specific staff members by name, such as Kierstin, who was described as 'absolutely amazing'. Overall, the majority of guests praised the staff as being friendly, polite and phenomenal. Despite a few isolated incidents where guests reported encountering slightly rude staff or management, the vast majority of guests praised the staff as being a highlight of their stay at the hotel.

4 Star

Embassy Suites By Hilton Knoxville Downtown is a very good hotel with pleasant and superb facilities and services. Though they need a little improvement, we enjoyed our stay and found the beds to be comfortable and clean. The hotel itself is beautiful and the facilities exceptional, including the great showers and beautiful bar. The valet parking was easy and the staff spectacular, except for some issues with understaffing. The breakfast was decent and the location perfect with many restaurants within walking distance. Though some guests were disappointed in certain changes, overall we loved the look of the lobby and the view from the 14th floor bar. The only downsides were the excessive parking fee and occasional issues with TV reception. Despite the drawbacks, Embassy Suites By Hilton Knoxville Downtown is a great hotel for a nice getaway.

No, Embassy Suites By Hilton Knoxville Downtown doesn't have any pool.

No, a spa isn't available at Embassy Suites By Hilton Knoxville Downtown.

No, Embassy Suites By Hilton Knoxville Downtown doesn't allow dogs.

No, parking facilities aren't available at Embassy Suites By Hilton Knoxville Downtown.

Yes, Embassy Suites By Hilton Knoxville Downtown has a gym.

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