Cottons Hotel and Spa boasts an incredible staff who are super friendly, always within reach and very good at their jobs. The front of house and restaurant teams are particularly friendly and helpful, ensuring the hotel is always clean and well-maintained. With wonderful customer service, the polite and attentive staff make sure you feel welcome throughout your stay. There are some unfortunate exceptions, as a few guests have reported not enough staff on hand, while others have had to encounter employees who seemed too busy to care about their presence. However, overall, the staff at Cottons is nothing short of amazing, going above and beyond to make your visit as comfortable and enjoyable as possible. And, if you do happen to experience any issues, management is more than happy to step in and make things right. So, in addition to its comfortable rooms, excellent food and great location, Cottons Hotel and Spa is definitely worth a visit simply for its fantastic staff.