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Summary of reviewsHotel Bank, located in the central part of Kiseljak and nestled along the picturesque Lepenica river, is highly praised for its prime location. Guests enjoy the natural beauty and tranquility of the surroundings, as well as the convenience of being near numerous amenities such as restaurants, bars and supermarkets. Its central position makes it an excellent base for both relaxation and exploration with easy access to nearby towns and the vibrant spots filled with mineral water in Kiseljak. Although some guests mention the peripheral feel of the location, the general sentiment is that the hotel's strategic placement offers both serenity and convenience.
The breakfast at Hotel Bank is frequently described as exceptional, offering a generous and diverse spread that includes fresh juices, fruits, a variety of cold cuts and cheeses, eggs, sausages and a variety of breads. Guests appreciate the peaceful ambiance of the breakfast area, the high-quality coffee and the excellent service from the friendly staff. Despite some suggestions for a broader selection, the breakfast experience is widely regarded as delicious, plentiful and even one of the best in Europe.
Hotel Bank’s rooms are consistently lauded for their spaciousness, modern design and cleanliness. Guests appreciate the large, well-furnished accommodations with lovely decor and picturesque river views that enhance the peaceful environment. The rooms are described as tidy, comfortable and equipped with modern amenities, providing excellent sleep quality. The friendly staff and good value for money further contribute to the positive guest experiences.
The hotel impresses with its immaculate cleanliness, maintaining a consistently high standard across rooms and facilities. Guests frequently mention that the hotel is very clean, well-furnished and modern with comfortable and well-lit, non-smoking accommodations. The cleanliness, combined with easy parking and friendly staff, significantly enhances the guest experience.
The staff at Hotel Bank are widely commended for their friendliness and helpfulness. Guests frequently describe the staff as very accommodating, attentive and courteous with the front desk receiving particular praise. The exceptional customer service is a standout feature, contributing significantly to the overall positive experience, despite an occasional mention of rudeness.
The hotel provides generally fast and reliable Wi-Fi, though some guests note issues with slow connection speeds, particularly in the apartments and during peak hours.
Guests appreciate the various parking options available at Hotel Bank. There are convenient parking spots at the hotel entrance, in the backyard and on the street sides with a garage option included in the price. The availability of free charging facilities for electric vehicles adds to the convenience. While some reviews mention a limited number of parking spaces directly in front of the hotel, street parking and easy access help mitigate this concern.
Hotel Bank receives high praise for its comfortable beds with guests frequently highlighting the quality of the mattresses, pillows and linens. The beds are described as cosy, comfy and conducive to a restful sleeping experience, significantly contributing to guest satisfaction.
For guests traveling with pets, Hotel Bank is an exceptionally welcoming choice. Reviews highlight that pets, especially dogs, are treated with care and consideration, ensuring comfort for both the animals and their owners. This pet-friendly approach makes the hotel an appealing option for travelers accompanied by their furry companions.
Overall, Hotel Bank stands out as a desirable destination offering a blend of convenience, comfort and exceptional service in a beautiful and serene environment.
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