Ascott Kuala Lumpur
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Summary of reviewsAscott Kuala Lumpur benefits immensely from its enviable central location, providing guests with easy access to major city attractions such as the Petronas Twin Towers, Suria KLCC mall, Pavilion mall and Bukit Bintang. This strategic positioning places shopping malls, dining options and tourist hotspots within comfortable walking distance, making it an excellent choice for families and travelers seeking convenience.
The hotel receives consistent praise for its spacious and clean rooms that are well-suited for both short and extended stays. Guest reviews frequently highlight the large, comfortable and well-equipped rooms, especially the two and three-bedroom apartments that cater superbly to families. The elegant decor and ample living space contribute to a pleasant stay experience. Although there are minor mentions of old furniture requiring updates, the overall sentiment is remarkably positive regarding the luxurious and spacious environment.
Cleanliness is a standout aspect of Ascott Kuala Lumpur with many guests commending the well-maintained rooms and facilities. The hotel's commitment to cleanliness ensures a comfortable and pleasant stay, further enhanced by the friendly and helpful staff known for their exceptional service and hospitality. Staff members' attentiveness and professionalism significantly elevate the guest experience, making everyone feel welcome and well cared for, despite occasional efficiency issues in housekeeping and check-in processes.
The hotel also impresses with its swimming facilities, particularly the well-maintained pool and jacuzzi on the 22nd floor, which offer a great spot for relaxation with commendable views. While the pool area is praised for its size and cleanliness, a few guests noted the lack of a KLCC view and occasional shortages of pool towels.
However, breakfast at Ascott Kuala Lumpur receives mixed reviews with many guests expressing disappointment over the lack of variety, repetition and occasionally unappetizing pre-packed meals. This aspect is recognized as an area that could benefit from significant improvement.
Free Wi-Fi is available throughout the hotel, yet some guests have experienced inconsistent connectivity and lower speeds, highlighting the need for enhancement in this service. Parking also presents a mixed experience with some guests finding it convenient while others cite high costs, limited availability and confusing signs as drawbacks.
Despite these minor issues, Ascott Kuala Lumpur’s prime location near vibrant nightlife options, a comfortable and clean environment, excellent staff service and well-maintained amenities make it a highly favorable base for exploring the city. The blend of accessible, tranquil surroundings with close proximity to lively nightlife spots underscores its appeal as a versatile hotel choice in Kuala Lumpur.
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The hotel receives consistent praise for its spacious and clean rooms that are well-suited for both short and extended stays. Guest reviews frequently highlight the large, comfortable and well-equipped rooms, especially the two and three-bedroom apartments that cater superbly to families. The elegant decor and ample living space contribute to a pleasant stay experience. Although there are minor mentions of old furniture requiring updates, the overall sentiment is remarkably positive regarding the luxurious and spacious environment.
Cleanliness is a standout aspect of Ascott Kuala Lumpur with many guests commending the well-maintained rooms and facilities. The hotel's commitment to cleanliness ensures a comfortable and pleasant stay, further enhanced by the friendly and helpful staff known for their exceptional service and hospitality. Staff members' attentiveness and professionalism significantly elevate the guest experience, making everyone feel welcome and well cared for, despite occasional efficiency issues in housekeeping and check-in processes.
The hotel also impresses with its swimming facilities, particularly the well-maintained pool and jacuzzi on the 22nd floor, which offer a great spot for relaxation with commendable views. While the pool area is praised for its size and cleanliness, a few guests noted the lack of a KLCC view and occasional shortages of pool towels.
However, breakfast at Ascott Kuala Lumpur receives mixed reviews with many guests expressing disappointment over the lack of variety, repetition and occasionally unappetizing pre-packed meals. This aspect is recognized as an area that could benefit from significant improvement.
Free Wi-Fi is available throughout the hotel, yet some guests have experienced inconsistent connectivity and lower speeds, highlighting the need for enhancement in this service. Parking also presents a mixed experience with some guests finding it convenient while others cite high costs, limited availability and confusing signs as drawbacks.
Despite these minor issues, Ascott Kuala Lumpur’s prime location near vibrant nightlife options, a comfortable and clean environment, excellent staff service and well-maintained amenities make it a highly favorable base for exploring the city. The blend of accessible, tranquil surroundings with close proximity to lively nightlife spots underscores its appeal as a versatile hotel choice in Kuala Lumpur.
Dog Friendly Apartment
This apartment hotel is a pet-friendly establishment. It is well-regarded and offers amenities and services suitable for guests traveling with pets.
Accessible Apartment
The hotel offers wheelchair access and has facilities for disabled guests available on the property.
Skyscraper Apartment
Offers serviced apartments with great city views. Its central location on Jalan Pinang puts it close to many attractions.
Apartment with Panoramic View Pool
Ascott Kuala Lumpur is located in the Golden Triangle district and features a rooftop pool with city views. It also offers a children's wading pool, a kids' playroom, and a playground.
Apartment with Rooftop Pool
Ascott is located in the Golden Triangle district, where popular spots like the Twin Towers, Suria KLCC, Aquaria KLCC, and the KL Tower are located. The hotel itself has a rooftop pool and a children's wading pool.
Luxury Apartment
Apartment near Nightlife Spots
Apartment with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Apartment with Parking
5-Star Apartment
Apartment with Outdoor Pool
Guest Reviews
The Ascott Kuala Lumpur boasts an enviable location in the heart of the city, making it a top choice for travelers. Its proximity to the iconic Petronas Twin Towers and the bustling Suria KLCC mall, just a few minutes' walk away, is a frequent highlight. The hotel is also conveniently close to Pavilion mall and Bukit Bintang, accessible via a nearby link bridge. This central position places guests within easy reach of numerous shopping malls, eateries and key tourist attractions.
Guests repeatedly commend the hotel's strategic and superb location, which offers easy access to the KL Convention Centre and other city hotspots. Additionally, the spacious, well-furnished rooms and excellent amenities ensure a comfortable stay, making it a perfect option for families and travelers seeking convenience. The friendly staff and cleanliness of the hotel further enhance the experience, ensuring that visitors to Kuala Lumpur find the Ascott a highly favorable base for their city explorations.
The breakfast at Ascott Kuala Lumpur has received mixed reviews from guests with many feeling that it falls short of expectations. Common criticisms include the lack of variety and limited options with some noting that the food is simple, repetitive and not always fresh. Guests have expressed disappointment with the breakfast's quality, describing it as cold, bland and occasionally inedible. There have been mentions of pre-packed meals delivered to rooms, which some found unappetizing and insufficient for the price paid. However, some guests appreciated the friendly and attentive staff during breakfast service and noted that the breakfast was quite unique or satisfactory. Overall, there is a consensus that the breakfast offering at the hotel could be significantly improved, potentially benefiting from a more diverse menu and better presentation.
Ascott Kuala Lumpur offers an impressive array of spacious and clean rooms that cater well to various guest needs. Many reviews highlight the generous size of the rooms, describing them as large, comfortable and well-equipped with modern amenities. The apartments, particularly the two and three-bedroom units, are well-suited for families, boasting ample living space and fully equipped kitchens. Guests noted the comfort and cleanliness of the rooms, often complimenting the cozy beds and the overall maintenance of the accommodation. Furthermore, the elegant and tasteful decor of the rooms adds to the pleasant stay experience. Despite occasional mentions of old furniture and the need for minor renovations, the overall sentiment remains positive with many guests appreciating the luxurious, spacious environment ideal for both short and extended stays.
Ascott Kuala Lumpur receives generally favorable reviews regarding its beds. Many guests find the beds to be very comfortable, often mentioning how clean and well-maintained they are. Phrases like "superb," "to die for," and "comfy" repeatedly surface, underscoring a strong consensus on their comfort. The mattresses garner particular praise for being spacious and supportive with some reviews noting that they were large enough to comfortably fit multiple adults.
However, not all feedback is positive. Several guests express dissatisfaction with the softness of both the beds and pillows, mentioning they were too soft, worn out or even flat, which affected their sleep quality. There are conflicting reports on pillow firmness with some finding them too high. There are isolated complaints about the mattresses being slightly sunken or tired and a notably concerning instance of bed bugs negatively impacted one family's stay.
Despite these occasional drawbacks, the recurring theme of comfort and cleanliness suggests that, overall, guests can expect a restful night's sleep at Ascott Kuala Lumpur.
The guest reviews for Ascott Kuala Lumpur highlight the hotel's exemplary cleanliness, consistently praised across various aspects of the property. From the well-maintained rooms to the spotless common areas, guests frequently note that both the apartments and facilities are kept in pristine condition. Spacious rooms add to the positive experience, often described as clean, tidy and well-organized. Although a few reviews mention specific areas needing improvement and some housekeeping inconsistencies, overall, the cleanliness is above average. The hotel's dedication to maintaining a fresh and sanitary environment ensures a comfortable and pleasant stay for all guests.
The staff at Ascott Kuala Lumpur consistently earn high praise across numerous guest reviews. The positive feedback highlights their helpfulness, friendliness and professionalism with many guests describing the staff as attentive, enthusiastic and welcoming. From the front desk to the bellboys, team members stand out for their exceptional service and prompt responses to needs and complaints. Guests felt well cared for with staff making efforts to ensure everyone felt safe and at home. Specific mentions spotlight certain individuals and shifts for their outstanding support.
Although the majority of reviews are highly favorable, there were a few criticisms regarding service efficiency, particularly within housekeeping and occasional issues at check-in. Despite these minor setbacks, the overarching sentiment remains one of satisfaction and appreciation for the warm hospitality and competent service provided by the Ascott Kuala Lumpur staff.
Ascott Kuala Lumpur offers complimentary Wi-Fi that is easily accessible from all areas of the hotel, providing a convenient way for guests to stay connected. However, there are areas for improvement regarding the Wi-Fi service, as some guests have mentioned that the connection can be prone to disconnections and inconsistencies. The speed and strength of the wireless connection in certain parts of the hotel, particularly in the bedrooms, need significant attention to ensure a more reliable service. Overall, while the accessible Wi-Fi is a positive aspect, enhancements are needed to improve its reliability and performance.
Ascott Kuala Lumpur boasts a range of notable swimming facilities. The highlight is undoubtedly the pool on the 22nd floor, which universally impresses with its excellent, well-maintained state and nice views. It's particularly appreciated for its accessibility and temperate waters, making it a fantastic spot for relaxation.
In addition to the main rooftop pool, which is complemented by a gym and separate children's pool, there is a jacuzzi on the rooftop, though it is noted not to be warm. Many reviews emphasize the pleasant experience of swimming here, mentioning the beautiful, big pool area that is often not crowded and maintained to a high standard.
However, some guests pointed out a few downsides, such as the pool lacking a view of KLCC, occasional lapses in hygiene measures and issues like the pool being closed or not having enough pool towels. Despite these, the overall sentiment remains that the pools, together with the related facilities, provide a brilliant and enjoyable experience.
Ascott Kuala Lumpur's parking situation presents a mixed experience for guests. While some found parking convenient and easily accessible, others faced significant challenges. A major point of concern is the expensive parking rates with some guests citing that charges per hour are particularly steep. Additionally, many reviews pointed out the lack of complimentary parking for hotel guests, making the experience less favorable for those with vehicles.
The availability of parking spaces posed another issue, as spots were often limited and insufficient to accommodate all guests, especially during peak times. This scarcity sometimes resulted in difficulty finding a place to park, particularly for large luxury cars. Moreover, the parking facilities received criticism for being run down and confusing with inadequate signage adding to the challenge.
Despite these concerns, a few guests did note that parking was convenient with some mention of it being free for certain cars. However, in general, the limited and pricey parking options overshadowed the convenience for many visitors. The hotel management has room for improvement in revising rates and possibly expanding parking facilities to better meet guest needs.
Ascott Kuala Lumpur benefits from a strategic location when it comes to nightlife. While the immediate vicinity of the hotel remains peaceful with no noise disturbances, it is conveniently close to an array of nightlife options. Guests can easily access the city's diverse nightlife scene, which includes good cafes, bars and clubs. Within a short distance, there are excellent Middle Eastern restaurants that host BBQ nights and remain open until late. Additionally, a renowned Thai massage center, Siam Bodyworks, is just two blocks away, providing a relaxing retreat after a night out. The blend of lively nightlife spots and tranquil surroundings makes the area around Ascott Kuala Lumpur ideal for those looking to enjoy the best of both worlds.
Ascott Kuala Lumpur offers a highly accessible experience for guests with disabilities, earning praise for its 24/7 availability and convenient location. The hotel stands out with features such as being wheelchair-friendly and providing easy navigation throughout its premises. Its prime location within walking distance to KLCC and Pavilion, is frequently highlighted as a significant advantage. Guests appreciate the proximity to various city center attractions and transport links, making it easy to explore the city. The hotel itself is near a car park and boasts well-lit, navigable interiors. However, some guests have noted that not all rooms are accessible to the balcony and that parking entry can be slightly confusing due to multiple entrances. Overall, Ascott Kuala Lumpur proves to be a good choice for travelers seeking an accessible stay in the heart of the city.
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Location
Guests repeatedly commend the hotel's strategic and superb location, which offers easy access to the KL Convention Centre and other city hotspots. Additionally, the spacious, well-furnished rooms and excellent amenities ensure a comfortable stay, making it a perfect option for families and travelers seeking convenience. The friendly staff and cleanliness of the hotel further enhance the experience, ensuring that visitors to Kuala Lumpur find the Ascott a highly favorable base for their city explorations.
Breakfast
Rooms
Beds
However, not all feedback is positive. Several guests express dissatisfaction with the softness of both the beds and pillows, mentioning they were too soft, worn out or even flat, which affected their sleep quality. There are conflicting reports on pillow firmness with some finding them too high. There are isolated complaints about the mattresses being slightly sunken or tired and a notably concerning instance of bed bugs negatively impacted one family's stay.
Despite these occasional drawbacks, the recurring theme of comfort and cleanliness suggests that, overall, guests can expect a restful night's sleep at Ascott Kuala Lumpur.
Cleanliness
Staff
Although the majority of reviews are highly favorable, there were a few criticisms regarding service efficiency, particularly within housekeeping and occasional issues at check-in. Despite these minor setbacks, the overarching sentiment remains one of satisfaction and appreciation for the warm hospitality and competent service provided by the Ascott Kuala Lumpur staff.
Wi-Fi
Pool
In addition to the main rooftop pool, which is complemented by a gym and separate children's pool, there is a jacuzzi on the rooftop, though it is noted not to be warm. Many reviews emphasize the pleasant experience of swimming here, mentioning the beautiful, big pool area that is often not crowded and maintained to a high standard.
However, some guests pointed out a few downsides, such as the pool lacking a view of KLCC, occasional lapses in hygiene measures and issues like the pool being closed or not having enough pool towels. Despite these, the overall sentiment remains that the pools, together with the related facilities, provide a brilliant and enjoyable experience.
Parking
The availability of parking spaces posed another issue, as spots were often limited and insufficient to accommodate all guests, especially during peak times. This scarcity sometimes resulted in difficulty finding a place to park, particularly for large luxury cars. Moreover, the parking facilities received criticism for being run down and confusing with inadequate signage adding to the challenge.
Despite these concerns, a few guests did note that parking was convenient with some mention of it being free for certain cars. However, in general, the limited and pricey parking options overshadowed the convenience for many visitors. The hotel management has room for improvement in revising rates and possibly expanding parking facilities to better meet guest needs.
Nightlife
Accessible
Yes, Ascott Kuala Lumpur has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Ascott Kuala Lumpur.
Yes, Ascott Kuala Lumpur welcomes dogs.
Yes, parking facilities are available at Ascott Kuala Lumpur.
No, Ascott Kuala Lumpur doesn't have a gym.
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