Accessible ResortSummary of reviews related to the 'Accessible' categoryWhen staying at the Crowne Plaza Hawkesbury Valley, guests with disabilities can expect a range of accessible features. The hotel offers accessible rooms specifically designed for those with mobility challenges and the overall property provides wheelchair access, making it easy to navigate. Elevators and hallways are accessible, further enhancing the convenience of moving around the hotel. Dining areas are also accessible, ensuring that everyone can enjoy meals comfortably. However, it's worth noting that the spa might not be as accommodating for disabled guests. Nevertheless, added amenities for disabled clients are available, enhancing the overall experience. First-floor rooms and external stairways are also accessible, adding to the ease of access for elderly guests or those with limited mobility. Show more
Summary of reviews related to the 'Accessible' categoryValue Suites Penrith is generally regarded as offering satisfactory accessibility for guests with disabilities. The hotel’s rooms, especially those specifically booked for accessibility, are spacious and well-furnished, featuring a double bed and convenient seating arrangements. Guests appreciate the ground floor location, which enhances ease of access to the rooms. The establishment is noteworthy for its fully accessible bathrooms, equipped with thoughtful features such as fold-down shower seats, handheld shower heads, and grab rails. The external environment is secure and accessible, with fenced areas requiring card access and easily navigable ramps and handrails right outside the rooms. While certain choices in room design may not fully accommodate all wheelchair users, the overall feedback highlights the staff's efforts to accommodate guests' needs attentively. Show more
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: 2 x Queen Suite and 2 x Studio Suite
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: 2 x Queen Suite and 2 x Studio Suite
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: 2 x Queen Suites and 2 x Studio Suites.
Are wheelchairs offered to guests who do not come with their own?Νο
Accessible HotelSummary of reviews related to the 'Accessible' categoryAstina Suites in Penrith garners praise for its accessibility, making it a considerate choice for guests with disabilities. It's conveniently located with easy access to trains, buses and key city spots. The inclusion of features like stepless showers and a direct car park-to-room pathway enhances its wheelchair accessibility. Guests appreciate the accessible units equipped with an elevator and the well-appointed, modernly designed rooms. Furthermore, the staff receive high marks for being welcoming, helpful and efficient during check-in and check-out processes, significantly enhancing the guest experience.
However, there are a few areas needing attention. Some felt the hotel's accessibility facilities did not fully meet their needs, specifically mentioning ambiguous wheelchair lift operations and absent pool access assistance. Despite these occasional drawbacks, Astina Suites stands out for its clean, well-presented accommodations, smooth service and an overall pleasant environment suitable for travelers requiring accessible amenities. Show more
Accessible HotelSummary of reviews related to the 'Accessible' categoryMercure Penrith is noted for being conveniently accessible, particularly for guests with disabilities. Many reviews highlight the ease of access to different amenities and the hotel's great location, especially when accommodating a disabled person. The availability of easy access parking for disabled guests is appreciated, although some guests noted that better parking options could improve convenience.
While the hotel offers undercover access to the nearby Panthers club, this is only available to club members, which may require some guests to sign up. Some reviews pointed out the absence of a welcome compendium or guide to facilities, suggesting a need for better informational resources. Despite a few criticisms regarding the necessity of membership and updating certain aspects of the hotel, guests commonly praised the staff for their attentive service and willingness to accommodate specific needs, such as providing a quieter room upon request. Show more
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