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Summary of reviewsSurfers Beachfront Lombok consistently receives praise for its outstanding location and exceptional staff, forming a significant part of its charm. Positioned right in front of Kuta Beach, guests are delighted by the easy and immediate access to both the ocean and the vibrant city center of Kuta, teeming with restaurants, bars and supermarkets. This prime location allows visitors to effortlessly soak up the sun and explore local attractions, making it particularly appealing for those seeking relaxation or surfing adventures. Many guests appreciate the serene and peaceful setting by the sea despite its proximity to the bustling city, offering a perfect blend of convenience and tranquility.
The hotel's rooms are generally described as clean, spacious and functional with comfortable beds and effective air conditioning, delivering satisfactory accommodations for the price point. However, some aspects, such as outdated furniture, poor lighting and maintenance issues, are noted areas of improvement. The cleanliness of the rooms receives mixed reviews with the pool often highlighted as a clear and beautiful feature, albeit requiring better overall upkeep along with the garden areas.
Surfers Beachfront Lombok excels in staff performance, boasting a team that is frequently commended for their friendliness, resourcefulness and outstanding hospitality. Staff members are noted for their willingness to assist with various needs and offer recommendations to enhance the guest experience. Special mentions go to individuals like Azam and Danu for their exceptional service, contributing to a welcoming and supportive atmosphere that makes guests feel at home.
While the hotel's swimming pool is a pleasant and enjoyable feature for many guests, there are mentions of it looking a bit worn and in need of maintenance, reflecting a broader need for improved upkeep across the property. Additionally, the beachfront location remains a standout highlight, ensuring that guests are always just steps away from the sea, further enhancing the hotel's appeal.
Despite some criticisms regarding cleanliness, room maintenance and bed comfort, Surfers Beachfront Lombok’s enviable location, pleasant pool and exceptionally friendly staff continue to provide a memorable and enjoyable experience for many visitors, making it a recommended stay for those visiting Lombok. Show more
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Categories
Hotel near The Beach
Located on Jalan Pariwisata Pantai Kuta 1, this hotel has 'Beachfront' in its name, clearly indicating its close proximity to the beach. The location provides immediate access to the beach.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Cheap Hotel
Hotel for Adults Only
Small Hotel
Hotel with Outdoor Pool
Room Types
Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.
Deluxe Twin RoomThis air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 2 beds.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 1 bed.
Guest Reviews
Location
Surfers Beachfront Lombok boasts an exceptional location that captures the hearts of many travelers. Nestled right in front of Mandarika beach and just steps from the ocean, guests frequently rave about its prime beachfront position. The hotel's central placement offers easy access to the bustling heart of Kuta with many noting it is merely minutes away from a variety of restaurants, bars and supermarkets. The strategic location also makes it a perfect base for those longing to explore the surrounding beaches known for excellent surfing.
Many appreciate that despite its closeness to the vibrant city center, the hotel maintains a serene setting right by the sea, making it ideal for relaxing and recovering from travel fatigue. The convenience of being close to everything yet slightly removed from the busy streets ensures a peaceful stay with all amenities within walking distance. Guests also highlight the attractive value for the price given its prime location.
Situated on the boulevard, just a short walk from Kuta beach, the hotel is deemed perfect for those eager to soak up the sun, indulge in local cuisine or rent a scooter to explore further afield. With the beautiful beachfront mere steps away, guests universally commend the location as nothing short of perfect.
Rooms
Surfers Beachfront Lombok offers a variety of rooms that are generally described as clean, spacious and functional. Guests frequently praise the comfort of the beds and the effectiveness of the air conditioning. Some superior rooms are noted for their beauty and friendly environment. However, some guests point out issues such as a lack of mirrors, outdated furniture and poor lighting. There are also concerns about the maintenance with several reviews mentioning dirty bathrooms, leaking toilets and an overall lack of cleanliness. Other problems cited include weak showers, warped windows and insufficient electrical outlets. Despite these issues, guests typically find the rooms adequate for the price point but emphasize that the accommodation could benefit from significant updates and repairs.
Beds
Guests have mixed opinions about the beds at Surfers Beachfront Lombok. Several reviews highlight the comfort of the beds, describing them as cozy and nice. However, many guests experienced issues with uncomfortable beds, dated mattresses and dirty bed linen. Concerns were also raised about thin blankets and moldy, smelly pillows. Additionally, several poolside beds were reported broken. While some guests found the beds comfortable, there is a consistent call for improvements and replacements to enhance overall comfort.
Cleanliness
Surfers Beachfront Lombok earns mixed reviews regarding its cleanliness. The pool stands out with its clear and clean water, often highlighted as beautiful. While the rooms are frequently described as clean, spacious and comfortable, the bathrooms present a stark contrast with persistent issues reported such as dirt, humidity, mold and cockroaches.
Guests have experienced several maintenance issues, including rusty bathroom doors, low water pressure and non-functional amenities like shower heads and air conditioning. Moreover, the pool and garden areas are often mentioned as needing better upkeep.
Although some guests did not encounter hygiene problems and found everything clean and satisfactory, others noted significant lapses such as unclean linens, dirty mats and an absence of dustbins. Maintenance and cleaning services seem inconsistent with reports of guests having to request basic amenities and cleaning during their stay.
Overall, the property requires substantial improvements in both regular maintenance and consistent cleaning practices to elevate the guest experience.
Staff
Surfers Beachfront Lombok has garnered considerable praise for its outstanding staff, creating an exceptional and welcoming experience for guests. Countless reviews highlight the consistently friendly and super helpful nature of the team with special mentions for individuals like Azam and Danu for their exceptional hospitality. The staff, described as young but resourceful, are always cheerful, very kind and willing to assist with a broad range of needs, from scooter rentals to laundry services.
Guests frequently comment on feeling at home and very welcomed, attributing this to the attentiveness and supportive demeanor of the staff. They note that the entire team is not only friendly but also eager to provide various recommendations for activities around the area, enhancing the overall stay. Special recognitions go to staff members like Adam and Reef, who made particularly positive impressions with their kindness and readiness to resolve any issues.
In addition to their friendliness, the staff at Surfers Beachfront Lombok is known for their excellent service, allowing early check-ins and going above and beyond to ensure guests have a memorable and delightful stay. The combination of their warm, supportive behavior and the great location leads to a truly unforgettable experience in Lombok.
Pool
Surfers Beachfront Lombok boasts a spacious and pleasant swimming pool which many guests find enjoyable and beautiful. The size of the pool is often appreciated, adding to the comfortable setting of the hotel. However, some reviews mention that the pool area appears a bit tired and run down, indicating that it could benefit from some maintenance and cleanup. Despite a few criticisms regarding cleanliness and maintenance, many guests still find the pool area inviting and a highlight of their stay.
Beach
Surfers Beachfront Lombok enjoys an enviable location right in front of Kuta Beach, offering guests easy and immediate access to the ocean. The convenience of being right by the beach is a recurring highlight with many guests pointing out its perfect beachfront position. Whether staying for relaxation or adventure, the hotel's proximity to Kuta Beach ensures visitors are always steps away from the sea. Additionally, its location not only provides direct beach access but also keeps guests close to the town, enhancing the overall convenience and appeal. Despite some noted shortcomings, the hotel's prime spot across from the beach remains a key attraction for guests.
Adult Only
Surfers Beachfront Lombok is an adult-only hotel that caters exclusively to guests over 18 years old. However, it appears that the experience leaves much to be desired. Reviews highlight a series of significant issues, including dirty and unkempt rooms that some described as being like prison cells. Guests reported multiple maintenance problems such as non-functioning Wi-Fi, no hot water and toilets that couldn’t be flushed. The condition of the hotel's territory also came under criticism with mentions of it being in a terrible state. Additionally, amenities commonly expected in modern accommodations, like minibars, were notably absent. A recurring theme in the reviews was the stark contrast between the online photos and the actual state of the hotel, leading to a sense of dissatisfaction among many visitors.
Yes, Surfers Beachfront Lombok has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Surfers Beachfront Lombok.
No, Surfers Beachfront Lombok doesn't allow dogs.
No, parking facilities aren't available at Surfers Beachfront Lombok.