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At The Windsor Hotel TOYA they do their best to ensure that their services and facilities complement the purpose of your stay; to provide a pleasant stay for all their guests, they offer two accommodation styles - the Casual Style and the Premier Style.
Summary of reviewsThe Vignette Collection The Windsor Hotel TOYA by IHG stands out as an exceptional accommodation destination, praised for its breathtaking location atop a mountain. Guests are treated to panoramic views of Lake Toya and the Pacific Ocean, leaving a lasting impression of a magical setting. The hotel seamlessly combines natural beauty with world-class service, creating an atmosphere of luxury and tranquility. Visitors particularly commend the cleanliness and comfort of the spacious rooms, which are equipped with plush bathrobes and feature stunning views.
Dining at the hotel garners mixed reviews, though the quality of cuisine remains high, with standout options like Michelin-rated dishes and delicious sushi. The breakfast experience is celebrated for its diversity and artistry, providing Japanese, Western, and French options that promise a remarkable start to the day.
The spa and hot springs offer a pleasing retreat, acclaimed for their clean facilities and exceptional water quality, though logistical issues and early closing hours might detract from a perfect experience for some. While the gym lacks some essential equipment, the hotel's extensive amenities contribute to a well-rounded experience.
Families find the hotel accommodating, with a family-friendly atmosphere and varied activities such as golf, creating cherished memories amid stunning landscapes. The professional and courteous staff amplify the overall guest experience through attentive service, despite occasional lapses due to the presence of trainees.
Overall, The Windsor Hotel TOYA provides guests with a unique blend of luxury, exceptional landscapes, and attentive hospitality—making it a recommended destination for those seeking a comfortable and memorable stay amid Japan's natural beauty. Show more
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Categories
Luxury Hotel
Part of the IHG Vignette Collection, this hotel offers a luxurious experience near Lake Toya. It is recognized for its high standards and comprehensive amenities expected from a luxury brand.
Hotel near Golf Courses
This luxury hotel features its own on-site golf course, the Windsor Great Peak of Toya Golf Course. This offers guests immediate and exclusive access to play golf amidst scenic surroundings.
Hotel for Honeymoon
Make your dream honeymoon come true at this luxurious hotel in Hokkaido. Offering rose petals on your bed, a gift basket, romantic baths and dinners, special cake, candle and flower decoration among others, this hotel will certainly make you and your significant other feel like true royalty.
Hotel with Spa
Home to Bloom Spa Toya, this hotel offers hot spring baths, massage treatments, and fitness facilities. Guests can relax in the indoor pool or the hot spring baths which provide scenic views of Lake Toya and Mount Yotei.
Family Friendly Hotel
The hotel features Superior Rooms and Deluxe Triple Rooms, which are ideal to accommodate families. Baby beds are also offered on request, while the hotel features a Kids' Room for your little one, equipped with toys and play areas. Several outdoor activities are also available for the entire family to enjoy.
Romantic Hotel
Offers breathtaking views of Lake Toya and luxurious amenities. Features fine dining options and a serene spa, creating a romantic and sophisticated atmosphere for couples.
Hotel with Swimming Pool
This hotel features luxurious pool facilities with scenic views of Lake Toya. The pools are well-maintained and provide a serene environment for relaxation.
Indoor Pool
Hotel with Parking
This 5-star hotel offers free private parking. It is a luxury resort on the mountaintop with views of the sea and lake.
Hotel with Tennis Courts
This luxury hotel offers tennis courts with scenic sea or lake views. It provides a delightful experience for tennis enthusiasts, complemented by other amenities such as a golf course and spa.
5-Star Hotel
Overlooking Lake Toya, this hotel offers elegant guestrooms, tennis courts, a golf course and a spa. Foodies will adore the highly regarded Teppanyaki Restaurant, as well as French, Chinese and Japanese flavors at the resort's other excellent eateries.
Hotel with Indoor Pool
This 5-star hotel features an indoor pool, complementing its luxurious amenities which also include a golf course and natural hot springs. The pool operates from 9:00 AM to 5:00 PM.
Business Hotel
Hotel with Gym
Room Types
Deluxe
Premium Queen Room with Sea SideThe unit has 1 bed.
Premium Twin Room with Sea SideThe unit has 2 beds.
Premium Twin Room with Lake SideThe unit offers 2 beds.
King Suite with Lake SideThe unit has 1 bed.
King Suite with Sea SideThe unit offers 1 bed.
Twin Suite with Sea SideThe unit offers 2 beds.
Twin Suite with Lake SideThe unit has 2 beds.
Premium Room
One-Bedroom Twin SuiteThe unit has 2 beds.
Guest Reviews
8.4
Very Good
Location
Nestled atop a mountain, Vignette Collection The Windsor Hotel TOYA by IHG offers an exceptional location with breathtaking views that captivate every visitor. This scenic spot presents a panoramic vista encompassing Lake Toya and the Pacific Ocean, making any other observatory seem rather ordinary in comparison. Guests repeatedly praise the hotel's incredible and unique location, describing it as spectacular and secluded from the world, yet close enough to New Chitose Airport to allow for convenient access.
The hotel's striking environment combines natural beauty with world-class service, featuring clean and stylish facilities that uphold Japanese subtle attentiveness. From their rooms, guests revel in the constantly changing and truly beautiful views of Lake Toya, with the morning glow and sunset overlooking the bay leaving them awestruck.
With remarkable attention to detail, the staff ensures that dining experiences complement the stunning scenery. Although the delectable breakfast is highly commended, dinner prices might prompt guests to explore nearby dining options. Nonetheless, the hotel stands as a pinnacle of luxury, providing comprehensive facilities that enhance the overall experience. The hotel offers a shuttle service for the enchanting fireworks boat show at Lake Toya, further extending guests' enjoyment.
From the magnificent views spanning both the ocean and lake sides to the impressive lobby atop the mountain, the Windsor Hotel TOYA's location is, without exaggeration, unmatched. Providing an extraordinary vantage point to admire the natural beauty surrounding Lake Toya, this property leaves each guest with a lasting impression of a truly splendid and magical setting.
Breakfast
Set against the picturesque backdrop of The Windsor Hotel TOYA, breakfast at this luxurious destination is a culinary journey that guests often rave about. The hotel offers three distinctive breakfast options: Japanese, Western, and French. Many guests highlight the Japanese breakfast on the 11th floor as an unparalleled experience, combining visual artistry with delightful flavors. The French restaurant consistently receives praise, noted for its excellence and elegant table service. Those opting for the Western-style breakfast appreciate the delicious offerings and delightful atmosphere.
Despite the extensive and carefully curated options, a few guests express some disappointment with specific elements, such as limited buffet selection and mismatched expectations for the price. However, the overall consensus underscores the quality and diversity of the breakfast offerings, making it a satisfying addition to the stay, especially given the hotel's remote yet stunning location atop a mountain.
The superb setting of the hotel, combined with its luxurious and delicious breakfast choices, provides guests with a remarkable start to their day, enticing many to return for another visit. Whether indulging in Japanese tradition or savoring Western delights, breakfast at The Windsor Hotel TOYA is a memorable experience, surrounded by breathtaking views and elegant interiors.
Dinner
When visiting the Vignette Collection The Windsor Hotel TOYA by IHG, guests often have mixed experiences with the dining options. On the bright side, many reviews highlight the delightful quality of the cuisine, particularly praising the Chinese dishes for their delicious flavors and good cost performance. The sushi stands out as some of the best in Japan, and diners were impressed by the distinct dining atmosphere of the hotel. Dining at Michel Bras was noted as outstanding and a memorable experience for those who indulged.
Several guests appreciated the luxurious facilities and attentive service from the staff, enhancing their overall dining experience. Breakfast also received favorable mentions, adding to the positive culinary highlights of their stay.
However, there are notable critiques concerning the restaurant's prices, which some guests found burdensome or expensive. Limited dining options within the hotel and the need for reservations may cause some inconvenience. Feedback on specific dishes was mixed, with some guests experiencing disappointing meals and lackluster flavors, especially in certain courses and buffets.
Overall, dining at The Windsor Hotel offers a range of high-quality gastronomic experiences, albeit with considerations around cost and variety. Guests are advised to explore suitable options and plan ahead to fully enjoy what the hotel has to offer.
Rooms
The Vignette Collection The Windsor Hotel TOYA by IHG promises a stay that is defined by incredible vistas and comfortable accommodations. Nestled in a scenic spot, the hotel offers breathtaking views of Lake Toya and the sea, making it an ideal retreat for guests who appreciate natural beauty.
The rooms, while noted for their occasional outdated elements, are frequently praised for their cleanliness and comfort. Spaciousness is a consistent theme, with many reviews highlighting the ample room size that provides a luxurious feel. Guests often mention the stunning views from the rooms, ranging from picturesque lake scenes to magnificent ocean vistas, creating an inviting and serene atmosphere.
The facilities at the hotel receive mixed feedback; however, many regard them as excellent, emphasizing comprehensive amenities that contribute to a relaxing and enjoyable experience. The warm and attentive service from the staff leaves a lasting impression, further enhancing the overall ambience of the hotel.
Whether residing in a junior suite or a room with a lake view, visitors generally find their stay to be comfortable and satisfying. Despite some minor drawbacks such as the distance to the large public bath or outdated room features, guests seem to walk away with positive memories, making it a noteworthy destination for those seeking comfort with exceptional views.
Beds
The Windsor Hotel TOYA by IHG offers guests a comfortable sleeping experience with many reviewers praising the comfort of the beds. Several guests mention the beds as quite comfortable, noting the overall enjoyable sleep quality. The mattress firmness tends to suit a range of guests, with many finding it perfect for a good night's rest. Rooms are described as quiet and clean, contributing to a peaceful and restful stay. The hotel also thoughtfully prepares children's beds, adding to the comfort for families. Although there are mentions of soft beds and pillows, and in some cases older beds without mattresses being less than ideal, most comments highlight a predominantly positive experience in terms of the bedding and room environment.
Cleanliness
Vignette Collection The Windsor Hotel TOYA by IHG is widely praised for its exceptional cleanliness, providing a welcoming environment for guests seeking both comfort and style. The hotel's rooms, though showcasing some historical charm, are meticulously cleaned, ensuring a relaxing stay. Many visitors highlight the pure white, fluffy towels and bathrobes as standout features contributing to the overall clean atmosphere. The large public bath and hot springs facilities are not only visually appealing but are maintained with high standards of cleanliness and luxury.
Despite this, there are occasional lapses, with some guests noting minor cleaning issues such as stray hairs in rooms. However, these instances seem outshone by the general sentiment that the hotel is adeptly upkept, with clean interiors and well-trained staff. While the property is older, signs of aging are apparent but are offset by diligent maintenance and thoughtful hospitality.
The sheer size of the hotel can be a challenge to navigate, and the closure of multiple shops and restaurants has been remarked upon, albeit these factors do not overshadow the pristine natural surroundings and appealing views that enhance the guest experience.
Overall, the majority of reviews affirm that The Windsor Hotel TOYA delivers a clean, comfortable, and elegant stay, making it a desirable destination for those appreciating well-kept properties with a touch of historical elegance amidst beautiful landscapes.
Staff
The reviews for the staff at the Vignette Collection The Windsor Hotel TOYA by IHG highlight a mix of experiences, painting a largely positive picture with a few areas in need of improvement. Many guests noted the friendliness and kindness of the staff, praising their courteous and professional demeanor. The service was often described as excellent, with attentive staff making guests feel welcome and well-cared for. Specific employees, such as Jiang and the two staff members at the Arashiyama restaurant, were particularly lauded for their engaging service.
While many guests experienced a high level of hospitality and responsiveness, some reported issues with staff competency and experience, attributed to the presence of many trainees. A few guests encountered less helpful interactions, notably mentioning poor attitudes at the front desk. Despite these occasional shortcomings, the overall hospitality of the staff was consistently praised, highlighting the delightful greetings and elegant service that contributed positively to guests' stays. The attentive nature of the staff often helped to quickly resolve issues and ensure a comfortable experience for hotel patrons.
Spa
The spa experience at Vignette Collection The Windsor Hotel TOYA by IHG offers a mix of delightful features and areas for improvement. Many guests found the spa and its accompanying hot springs to be very pleasant and enjoyed the luxurious ambiance of the pool facilities. The open-air hot spring, particularly, received high praise for its amazing setting. Guests appreciated the excellent water quality of the hot springs and the cleanliness of the facilities.
However, there were some aspects that detracted from the overall experience. Many noted the significant distance to the large public bath, which some found inconveniently far from their accommodations, and remarked on its relatively small size. The alternating schedules for men and women in the open-air bath were also mentioned, limiting simultaneous access. Furthermore, the temperature of the hot springs was at times too hot, making it difficult for some guests to fully enjoy their experience. Operational hours were also a common concern, with the hot springs closing relatively early in the evening.
Overall, while the spa offers luxurious and clean facilities with excellent water quality, logistical aspects and temperature management could be improved to enhance the guest experience further.
Gym
The gym at Vignette Collection The Windsor Hotel TOYA by IHG receives mixed feedback. While the gym is appreciated as part of the hotel's amenities, it is noted to be quite small and lacks essential equipment like weights and dumbbells. Additionally, the early closing time at six-thirty may limit its accessibility for guests with busy schedules. Despite these drawbacks, the gym complements the hotel's other features such as the hot spring and a spacious, pleasant pool with a jacuzzi, offering a more well-rounded fitness and relaxation experience. The hotel's scenic surroundings, including views of Mount Yotei and Mount Komagatake, add to the overall appeal of this destination.
Pool
The Vignette Collection The Windsor Hotel TOYA by IHG offers guests a mix of luxurious experiences and breathtaking views. Its crown jewel is the onsen/spa, featuring an outdoor warm pool that provides picturesque views of Lake Toya. Many guests found swimming while taking in this scenic expanse to be particularly enjoyable and relaxing. The indoor pool, accompanied by a jacuzzi, was also highlighted as a notable facility that enhances the luxury stay, despite some remarks about its aging design.
Additionally, the hotel's excellent location with stunning 360-degree views of Lake Toya complements its diverse amenities, which include a golf course and ski resort. Although the pool's occasional closure and outdated design were noted, the overall experience of accessing such varied and remarkable facilities contributes significantly to the stay.
Family
Vignette Collection The Windsor Hotel TOYA by IHG offers a welcoming and satisfying experience for families seeking a memorable getaway. Visiting families appreciate the hotel's family-friendly atmosphere, making it an ideal destination for family trips. The hotel staff is noted for their polite and attentive service, ensuring a comfortable stay for guests. Children find delight in the variety of activities available, leaving them with cherished memories. Additionally, the hotel caters to different interests, such as having a golf course on site, further enhancing its appeal for families who enjoy diverse recreational options. Despite a minor drawback regarding the temperature of the indoor bath's stone floor, the overall experience is highly recommended for families with children, promising a stay filled with satisfaction and special moments.
Golf
Nestled in the scenic embrace of the area near The Windsor Hotel Toya, the golf courses provide a delightful escape for enthusiasts and casual players alike. Guests have frequently praised the private golf course, presenting an ideal setting for a leisurely walk and enjoying the serene surroundings. The experience combines well-maintained greens with reasonable pricing, making it an attractive activity choice. Those who have explored the golf cart sightseeing tour highlight the opportunity to bask in the spectacular views around the compound, adding a layer of enchantment to their stay.
The proximity to the hotel ensures that guests can seamlessly integrate golfing into a broader itinerary of activities. Alongside golf, visitors have access to park golf, badminton, and more, allowing for diverse recreational options. Complementary amenities at The Windsor Hotel Toya, such as the exceptional dining at several on-site restaurants, enhance the overall experience. Each restaurant is noted for its excellence, offering fresh food with a commendable taste, ensuring that guests are well-fed and ready for a day on the greens. While there's some indication of limited variety in recreation, the positive aspects of both the course and surrounding facilities reflect a fulfilling visit for those looking to enjoy both the sport and the natural beauty of the area.
5 Star
The Vignette Collection The Windsor Hotel TOYA by IHG is an exquisite getaway destination renowned for its lavish appointments and historical significance as a site for the 2008 G8 Summit. Guests generally find the luxury of the hotel truly lives up to its five-star rating, with the dining experience equally meeting that high standard. The hotel is consistently regarded as first-class, boasting outstanding service and excellent staff, contributing to a memorable stay. The beautiful landscape surrounding the hotel, along with its top-tier facilities, makes it a must-visit whenever one is in the Lake Toya area. While some guests have noted discrepancies in a five-star experience in terms of staff training and service attitude, the overall consensus is that the quality and opulence of the accommodations remain undeniably stellar from the moment guests step inside. Whether revisiting or experiencing it for the first time, the hotel offers a level of luxury that impresses consistently.
Luxury
Nestled atop a hill with panoramic views of Lake Toya and the Sea of Japan, the Vignette Collection The Windsor Hotel TOYA by IHG offers an extraordinary luxurious retreat amid breathtaking natural scenery. This grand hotel envelops visitors in a serene atmosphere, reminiscent of visiting an elegant foreign destination. From its magnificent interior design that exudes opulence to its quiet ambiance, guests are afforded a palace-like experience that truly lives up to its five-star rating. The hotel's unique architecture and majestic setting provide a splendid backdrop for a serene escape.
Despite the disappointments with some closed shops and restaurants, and the mixed opinion on meal prices, the overall accommodation experience leaves a lasting impression of comfort and sophistication. The dedicated bakery and first-class dining options enhance the allure, contributing to a complete sensory indulgence. The exceptional setting and the meticulous attention to detail promise luxury at its finest, making this hotel a highly recommended destination for those seeking a magnificent respite with spectacular views of majestic mountains and tranquil waters.
Romantic
The Vignette Collection The Windsor Hotel TOYA by IHG provides a serene and romantic setting perfect for a memorable getaway. Guests have highlighted their delightful experiences at the hotel, making it an ideal choice for special celebrations such as anniversaries. A stay at this hotel can turn any trip into an indulgent escape, with guests often praising the stunning views and exceptional service provided by the attentive staff. The hotel boasts a range of wonderful restaurants and facilities, ensuring that visitors can enjoy a varied and satisfying dining experience. Whether it's a couple's retreat or a fun group outing, the hotel consistently leaves guests pleased and grateful for the care and attention they receive during their stay.
Yes, Vignette Collection The Windsor Hotel TOYA by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Vignette Collection The Windsor Hotel TOYA by IHG.
No, Vignette Collection The Windsor Hotel TOYA by IHG doesn't allow dogs.
Yes, parking facilities are available at Vignette Collection The Windsor Hotel TOYA by IHG.
Yes, Vignette Collection The Windsor Hotel TOYA by IHG has a gym.