Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Mercure Tunbridge Wells Hotel has received mixed feedback regarding its accessibility features. On the positive side, guests found the layout of the hotel to be generally accessible with ground-floor rooms available, which was particularly convenient for those with limited mobility or even a disabled dog on wheels. There were accessible routes within the hotel and some good parking options.
However, several aspects fall short when it comes to accommodating guests with disabilities. The absence of lifts and ramps, along with no dedicated disabled parking spots, posed significant challenges. There were issues with the ramps that were available, as they often had ridges difficult to negotiate. Additional concerns included no help with bags up the stairs and the hotel being described as outdated.
While the hotel does offer some accommodations for those with mobility issues, such as accessible rooms, overall, guests felt that disabled access needs substantial improvement. Show more
To whom is your hotel/accommodation accessible? People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: 1 room on the ground floor
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: The dining room and Sitting room would present challenges
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: 1 room on the ground floor
In the rooms, does the toilet have support handrails?No
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? This is a small B and B in the middle of the countryside. Although one room has been made wheelchair accessible, there are no other specific disabled guest facilities
Accessible HotelSummary of reviews related to the 'Accessible' categoryOne Warwick Park Hotel is strategically located in the city centre of Tunbridge Wells, making it easy for guests to explore the area. The hotel boasts modern interiors, spacious and stylish rooms and clean, tidy accommodations. The central location ensures the hotel is easy to find and navigate, offering good value for guests.
However, while the hotel features an accessible room equipped with grab rails and a low sink, overall accessibility poses some challenges. The layout is complicated, spanning three buildings with multiple lifts and there have been instances where a lift wasn't working. Guests have noted the difficulty in getting to rooms without encountering steps and limited signposting adds to this challenge. Parking is available for a fee but involves a short walk and there is no ramp for wheeled cases. Furthermore, the lack of a grab rail in the accessible toilet and the absence of walk-in showers in some rooms detract from the accommodation's ease of access for everyone. Despite these issues, the hotel's central location and modern amenities do make it a noteworthy option in Tunbridge Wells. Show more
