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Summary of reviewsHotel Puerto Canteras in Gran Canaria's capital offers a strategically convenient location, ideal for both leisure and business travelers. Positioned near Las Canteras Beach and key sites like the Poema del Mar Aquarium and Cantalina Park, guests appreciate the central yet quiet surroundings. While car access may be challenging, the area is well-serviced by public transport. The hotel's clean, modern rooms and friendly service contribute to its appeal, offering comfort and accessibility.
Breakfast at the hotel is met with mixed reviews, providing classic Spanish options with varied service and cleanliness. Despite issues with Sunday availability, some guests enjoy the offerings, though others note the price as high for what's provided. Efforts to improve the breakfast experience are acknowledged, although inconsistent service remains a concern.
The accommodations are generally praised for spacious, well-lit rooms with modern amenities such as air conditioning and power showers. Cleanliness is a standout, with particularly favorable comments about the luxurious bathrooms. While some report occasional cleanliness issues, including musty smells and sound problems, the rooms and staff receive high marks for maintaining a welcoming environment. The beds are another highlight, with most guests appreciating their comfort, although minor complaints on bed quality occasionally surface.
The hotel's staff is consistently recognized for their friendliness and professionalism, creating a welcoming atmosphere akin to a home away from home. Receptionists like Melaina and Beatriz are especially noted for their attentive service, enhancing the overall guest experience.
Feedback on the free wifi varies, with some guests enjoying a fast connection while others encounter issues like frequent drops and limited working areas. Similarly, parking presents challenges due to limited spaces, though some options nearby and at the hotel door are available.
Despite the ups and downs connected to breakfast, wifi, and parking, Hotel Puerto Canteras provides a comfortable and clean environment, embodying the essentials of a three-star establishment. With its modern facilities, friendly staff, and convenient location, it's a recommended choice for travelers seeking comfort and accessibility during their stay in Las Palmas. Show more
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Business Hotel
This hotel offers standard amenities and a location near the beach, providing a balance of work and relaxation.
Hotel with Parking
This hotel is listed as offering parking facilities. While specific details about the parking are not extensively provided, its inclusion in a list of hotels with parking indicates that it caters to guests arriving by car.
3-Star Hotel
Located on Benecharo, this hotel is close to Las Canteras beach, providing easy access to the shoreline. It offers comfortable accommodations and essential amenities for a relaxing beach vacation.
Cheap Hotel
Accessible Hotel
Room Types
Deluxe Single RoomThis air-conditioned room features free WiFi, satellite TV and a kettle. There is a private bathroom with a hairdryer and free toiletries. A mini-fridge and small safe are available for an extra charge.
Double RoomThis air-conditioned room features free WiFi, satellite TV and a kettle. There is a private bathroom with a hairdryer and free toiletries. A mini-fridge and small safe are available for an extra charge.
Triple Room (3 Adults)This air-conditioned room features free WiFi, satellite TV and a kettle. There is a private bathroom with a hairdryer and free toiletries. A mini-fridge and small safe are available for an extra charge.
Superior Double RoomThis air-conditioned room features free WiFi, satellite TV and a kettle. There is a private bathroom with a hairdryer and free toiletries. A mini-fridge and small safe are available for an extra charge.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Guest Reviews
7.1
Good
Location
Nestled in the heart of Gran Canaria's capital, Hotel Puerto Canteras offers a strategic location that caters to both leisure and business travelers. Its proximity to Las Canteras Beach, a popular attraction, provides a perfect setting for beachgoers, with the seaside just a short walk away. Guests appreciate the hotel's central yet quiet position, allowing for restful nights despite being near the bustling city center. The vibrant neighborhood offers easy access to key sites such as the Poema del Mar Aquarium, Cantalina Park, and the carnival site. Moreover, it's conveniently situated for those looking to catch the ferry or explore the local port market. Although some visitors highlight the challenge of accessing the area by car and note a slight distance from Las Canteras, the location remains well-connected via public transport options. With its clean and modern rooms complemented by friendly service, Hotel Puerto Canteras stands as a harmonious blend of convenience and comfort, making it an excellent choice for travelers to Las Palmas.
Breakfast
Hotel Puerto Canteras offers a breakfast experience that elicits varied reactions from guests. The hotel presents a classic Spanish breakfast rich in flavor and choices, highlighted by well-received options such as omelets and eggs with bacon. However, availability on Sundays is a notable issue, as many guests express disappointment over the absence of breakfast on that day. For some, the breakfast is deemed basic but sufficient for a morning start, while others find the 8 Euro price tag a bit steep for the offerings provided. Service inconsistencies and cleanliness issues have also been reported, with some experiencing unclean dishware and lackluster food quality. Despite these criticisms, a few guests have appreciated the effort made by the hotel to ensure a pleasant breakfast experience.
Rooms
Hotel Puerto Canteras offers a range of experiences for guests, highlighted by its spacious, well-lit rooms that frequently garner praise for their cleanliness and comfort. Guests often mention the spaciousness of the accommodations, with many rooms being described as modern and elegantly decorated. The rooms are well-equipped, boasting conveniences such as air conditioning and power showers, enhancing the overall comfort for visitors. The bathrooms particularly stand out for their luxurious design and scrupulous cleanliness.
Many reviews commend the hotel’s comfortable beds, making it an inviting option for travelers seeking restful stays. While most comments reflect a positive experience, occasional issues such as musty smells and discrepancies in room sizes are noted, indicating a few inconsistencies in accommodations. Despite this, the overall satisfaction with cleanliness and attention from the reception staff is a recurrent theme.
The hotel's proximity to Canteras Beach and the alignment of price with quality further reinforce its appeal. Overall, Hotel Puerto Canteras seems to offer a pleasant stay, with its cleanliness and comfort being key highlights for guests.
Beds
Hotel Puerto Canteras receives generally favorable feedback for its beds, with many guests praising their comfort. Visitors frequently describe their beds as very comfortable, noting elements such as comfortable mattresses and the appealing size of the beds, including a king-size option. The mention of a "perfect bed" stands out among positive remarks, emphasizing the satisfaction with the overall sleeping experience. Despite the mostly positive feedback, occasional negative comments do arise, with some guests experiencing issues such as beds being lumpy, mattresses that were either too hard or thin, and instances where the sheets were not clean. Additionally, some guests reported problems such as flashing LED lights on the bed and structural issues like a bed leg that was unstable. Nonetheless, the consensus highlights the comfort of the beds, making Hotel Puerto Canteras a recommended choice for those prioritizing restful nights during their stay.
Cleanliness
Hotel Puerto Canteras demonstrates notable attention to cleanliness, with numerous guests praising the hotel's spotless condition. The rooms are often described as exceptionally clean, cozy, and well-maintained, contributing to an overall sense of tidiness throughout the establishment. Guests appreciate the good value for money in terms of the cleanliness and comfort offered, highlighting features like comfortable mattresses, modern amenities, and spacious rooms equipped with air conditioning. The bathrooms, in particular, receive positive remarks for being luxurious and scrupulously clean.
However, consistency in cleanliness seems to vary. While many areas uphold a high standard, some guests have reported issues like dirty sheets, floor stains, and mold in certain spots. Occasional complaints mention dirt in areas such as the bathroom and shower tray, along with unpleasant smells from amenities. Instances of cockroaches in rooms and sound issues due to thin walls have also been noted.
Despite these varied experiences, the staff's friendliness and helpfulness, combined with clean new facilities, leave a generally positive impression of the hotel's maintenance standards. Guests who prioritize cleanliness frequently recommend the hotel for its comfortable environment and cleanliness, affirming its reputation as a reliable choice for travelers seeking a clean and pleasant stay.
Staff
Hotel Puerto Canteras shines with its outstanding staff, consistently praised for their friendliness and professionalism. Guests repeatedly highlight the attentiveness and warmth shown by the receptionists, both day and night, with particular accolades given to individuals like Melaina and Beatriz for their exceptional service. The youthful team is described as approachable and accommodating, ensuring that visitors feel welcomed and well-cared-for throughout their stay. The atmosphere is likened to that of a home away from home, thanks to the kind and helpful nature of all staff members, from the receptionists to the bar and kitchen teams. The collective efforts of this personable crew significantly enhance the guest experience, making the hotel a standout choice for those seeking accommodating and pleasant service.
Wi-Fi
Hotel Puerto Canteras receives mixed feedback regarding its wifi service, but there are positive aspects worth noting. Some guests experience a consistently strong and very fast internet connection during their stay, highlighting the excellent functionality alongside other amenities like air conditioning. However, there are instances where the wifi service presents challenges. Reports include difficulties with wifi not working in certain areas, frequent drops in connection, and unresolved issues despite notifying staff. While the hotel's wifi can offer a speedy and seamless experience for some, other guests may encounter issues that detract from their overall stay.
Parking
Hotel Puerto Canteras offers a mixed experience when it comes to parking. While there are some good parking options available, the spaces tend to be quite narrow, and parking can be a challenge due to limited availability in the area. Fortunately, guests have the possibility of parking right at the hotel door, although the hotel only provides five parking spaces. For those with rental cars, reserving a garage space may offer better security. Additionally, the hotel's proximity to the beach offers an opportunity for guests to find parking options nearby without incurring parking meter charges. However, visitors may need to navigate through high parking fees and plan accordingly for convenience. Overall, parking at Hotel Puerto Canteras requires some strategizing, but with a bit of effort, it can be manageable for guests.
3 Star
Located in an old neighborhood, Hotel Puerto Canteras presents a simple and straightforward experience typical of a 3-star establishment. Guests appreciate that the hotel is of recent construction, which means its facilities are completely new, offering modern comfort. It stands out for being family-friendly, catering to those traveling with children. However, some suggest that the hotel could elevate its standards slightly to better fulfill its 3-star categorization. While it offers the essentials, some guests feel that the cost may not align with the expected value, as the rates seem elevated for its type. Overall, it provides a basic and affordable lodging experience, ideal for those seeking a modest stay.
No, Hotel Puerto Canteras doesn't have any pool.
No, a spa isn't available at Hotel Puerto Canteras.
No, Hotel Puerto Canteras doesn't allow dogs.
Yes, parking facilities are available at Hotel Puerto Canteras.