4-Star HotelLocated on the shores of Lake Geneva, the Hilton offers comfortable accommodation and an excellent location. It features a range of amenities and services expected of a high-quality hotel.
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Summary of reviews related to the '4 Star' categoryGuests of Hilton Evian Les Bains have mixed reviews regarding the hotel's facilities and services, particularly in relation to its four-star rating. Positive comments highlight the hotel's very clean and quiet rooms equipped with good quality amenities, central location with a nice pool and the friendly nature of the staff. The hotel generally meets international four-star standards and is recognized for its top-notch facilities.
However, there is notable feedback indicating that the hotel falls short of the expected Hilton and four-star caliber in several areas. Complaints often reference poor service management, outdated infrastructure and an overall lack of comfort and efficiency. Breakfast quality, housekeeping and room service also need improvement with some guests finding the price too high for the services provided. The friendliness of the staff is acknowledged, but there are remarks about their lack of knowledge regarding four-star services and apparent understaffing. Despite these issues, the hotel manages to deliver a decent four-star experience for its guests.
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