Best Western Urban Hotel

Lille 50.62326000, 3.07548100 , 48 Bis Rue De Valenciennes (Show on Map)
7.9
Good


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Summary of reviewsThe Best Western Urban Hotel in Lille generally leaves a favorable impression on its guests, thanks to several standout features and quality services. Nestled in a serene part of town, this hotel provides a peaceful escape from the bustling city center while being within walking distance to major attractions like Lille Zenith and Grand Place. Its proximity to public transportation and major highways, along with complimentary private parking, adds to its convenience, especially for those traveling by car. While the surrounding neighborhood is still developing and can occasionally feel unsafe, the hotel itself offers a calm and pleasant atmosphere, accentuated by its beautiful historic building and helpful, friendly staff.

Breakfast at the hotel is commonly praised for its variety, quality and value. Guests enjoy the extensive selection of sweet and savory options that cater to diverse dietary needs, including gluten-free choices. Dining in the garden or on the terrace during good weather enhances the breakfast experience despite occasional overcrowding and minor issues with replenishment of items.

The in-house restaurant delivers a remarkable dining experience in a charming Rococo-style setting. Guests commend the delicious French cuisine and high-quality dishes, noting the friendly and efficient service. However, the restaurant's limited operating hours and the need for reservations might require guests to plan ahead.

The hotel rooms, described as clean and comfortable, provide a cozy, modern stay with convenient amenities like coffee machines. While some find them cramped and occasionally beset with maintenance issues such as poor soundproofing or minor odors, the majority of guests appreciate the overall comfort and cleanliness. The hotel’s general housekeeping standards are high, ensuring a pleasant stay for most visitors despite some isolated cleanliness concerns.

The highly praised staff contributes significantly to the overall positive experience. Known for their warm and professional demeanor, the staff consistently offer excellent service, particularly at reception and during breakfast.

The hotel provides reliable and free Wi-Fi service, though the coverage and speed can vary in different parts of the building. It's a useful amenity for business and leisure travelers alike. On the downside, the spa facilities, once a potential highlight, have seen frequent closures and some equipment issues, leaving guests disappointed.

Secure and free parking is a major plus, appreciated for its convenience and safety, although it can fill up quickly, necessitating on-street parking at times. Family-friendly features, including pet-friendly policies, games for children and spacious room options, make the hotel a great choice for family gatherings and trips.

Lastly, beds and bedding at the hotel receive positive feedback for comfort and quality, though there are occasional complaints about mattress firmness and minor noise issues. Overall, the Best Western Urban Hotel is recommended for its comfortable accommodations, excellent staff service and convenient offerings, aligning well with its three-star rating and delivering good value for money.
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Categories
Hotel with Parking
The hotel offers free on-site parking, including outdoor and garage options, which is private and secure. The complimentary nature significantly enhances convenience for guests.

Accessible Hotel
This hotel generally provides good accessibility features and is a reliable choice for travelers seeking accessible accommodations.

3-Star Hotel
This hotel is a good choice for those seeking a comfortable stay. It offers essential amenities and a convenient location for exploring the city.

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Room Types
Classic Single Room The single room provides a carpeted floor, heating, as well as a private bathroom boasting a walk-in shower and a hairdryer. The single room features a flat-screen TV with cable channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Comfort Double Room The double room provides a carpeted floor, heating, as well as a private bathroom boasting a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Classic Double Room The double room provides a carpeted floor, heating, as well as a private bathroom featuring a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Comfort Triple Room The triple room features a carpeted floor, heating, as well as a private bathroom featuring a walk-in shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Deluxe Double Room The double room offers a coffee machine, a wardrobe, as well as a private bathroom boasting a walk-in shower and a hairdryer. This wheelchair accessible double room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.

Small Standard Double Room The double room offers a carpeted floor, heating, as well as a private bathroom boasting a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Guest Reviews
7.9
Good
Location
The Best Western Urban Hotel offers a mixed experience when it comes to its location. Nestled in a quiet part of town, it provides a peaceful retreat away from the bustling city center of Lille. The hotel is conveniently situated within a 15-to-30 minute walk to major attractions like the Lille Zenith and the Grand Place, making it accessible for those who enjoy a leisurely stroll.

Proximity to public transportation is another advantage with a metro station just a ten-minute walk away, providing easy access to the rest of the city. Moreover, the hotel's location next to major highways makes it a strategic choice for those traveling by car, complemented by free, private parking.

However, potential visitors should be aware that the hotel is located in a somewhat disadvantaged and evolving neighborhood. While it is relatively close to the emerging business district, the area around the hotel can feel a bit unsafe, especially at night. Some guests noted the presence of abandoned buildings and a general sense of decay, although this may change as the neighborhood undergoes development.

Despite these drawbacks, the hotel's calm atmosphere and the helpful, friendly staff create a pleasant experience for short stays or business trips. The beautiful historic building adds a touch of charm and the location is feasible for those attending concerts or business events nearby. Overall, the Best Western Urban Hotel offers a comfortable stay with easy access to Lille's city center, albeit in a less-than-ideal neighborhood.

Breakfast
The breakfast experience at Best Western Urban Hotel reveals a generally positive impression despite a few mixed opinions. Guests consistently praised the breakfast for its generous variety and quality, describing it as hearty, delicious and extensive. It's evident that the hotel offers a comprehensive selection of sweet and savory options, including locally made jam, a variety of cheeses, cold cuts, pastries and fresh croissants.

Many reviewers highlighted the affordability and great value for money, noting that the breakfast was filling, fresh and involved high-quality products. Some guests appreciated the accommodation of dietary needs, such as gluten intolerance. The availability of breakfast on the terrace or in the garden during good weather added a pleasant touch to their stay.

However, a few issues were noted, including the small size of the breakfast room, which sometimes resulted in a chaotic atmosphere and longer waiting times. There were occasional complaints about certain items not being replenished and some guests felt the selection of hot food was limited. Despite these occasional setbacks, the overall sentiment leans towards a satisfying and enjoyable breakfast experience at the hotel, particularly considering its three-star category.

Dinner
The dining experience at the Best Western Urban Hotel is generally well-regarded, featuring a historic and charming ambiance with a beautiful Rococo-style dining room. Guests frequently commend the restaurant for its delicious French cuisine, high-quality dishes and a menu that includes hearty, flavorful and even vegetarian options. The restaurant's atmosphere, enhanced by original decorations and a castle-like feel, is often described as incredible, beautiful, magnificent and superb.

Most reviews highlight the excellent quality of food with many guests mentioning it as one of the best dining experiences they've had. The restaurant is noted for being well-managed, offering balanced, flavorful and remarkable dishes. The service from the staff complements the excellent food, described as happy, smiley and providing wonderful service.

However, potential diners should be aware that the restaurant has specific operating hours, is closed on Sundays and reservations are strongly recommended to secure a dining spot. Despite a few mentions of disappointing dishes and a lack of flexibility in restaurant hours, the overall sentiment reflects a positive, enjoyable and high-quality dining experience, making the in-house restaurant a highlight of the hotel stay.

Rooms
The rooms at the Best Western Urban Hotel have garnered varied feedback from guests. On the bright side, many have praised the rooms for being clean, comfortable and modern. Spacious rooms were often highlighted with some guests describing them as beautiful, cozy and well-equipped, featuring amenities like a coffee machine and quality decor. Cleanliness is a consistent positive point mentioned frequently. Some rooms also offer a quiet and peaceful environment despite being in a central location.

However, many reviews mention that the rooms can be quite small with phrases like tiny, cramped and very small appearing frequently. Some guests felt that the room size didn't match their expectations or the price point. Others noted practical issues like poor soundproofing, awkward bathroom layouts and occasional unpleasant odors. Despite these criticisms, the overall sentiment suggests that the rooms are well-maintained and comfortable, making them suitable for short stays.

Beds
Guests at the Best Western Urban Hotel frequently praised the comfort of the beds and bedding. Many described their beds as very comfortable, emphasizing the high quality of the bedding which contributed to a restful night's sleep. Commenters highlighted the good quality mattresses and clean sheets. King-sized beds were mentioned as a notable feature with some rooms offering spacious bed dimensions such as 1m40.

However, reviews were occasionally mixed. While the majority found the beds and bedding to be comfortable, others indicated that some mattresses were either too soft, lumpy or hard for their liking. Certain reviews pointed out issues such as a headboard against a noisy condenser, small pillows and creaking floorboards. In a few instances, guests mentioned that the bedding needed an update or that the bed size did not match their expectations.

Overall, despite some minor setbacks, most guests found the sleeping experience at the Best Western Urban Hotel satisfactory and recommended it for its comfortable and well-maintained rooms.

Cleanliness
The Best Western Urban Hotel garners notable praise for its general cleanliness and well-maintained facilities. Guests frequently highlight the very clean rooms and impeccable cleanliness of the premises, emphasizing the comfort and neatness of the accommodations. The establishment itself is often described as beautiful, well-decorated and very clean, contributing to an overall positive impression. Beyond the rooms, the hotel offers clean and modern decor with a well-maintained exterior and common areas, adding to its appeal.

However, not all reviews align with this positivity. Some guests found issues with specific areas, such as odors in rooms and bathrooms, occasional dust and unclean showers. There were isolated reports of more significant cleanliness problems, including dirty carpets, unpleasant smells and even insects in the bed. These points indicate that while the hotel's general standard of cleanliness is high, there are inconsistencies that can affect the overall experience.

In summary, the Best Western Urban Hotel is largely well-regarded for its cleanliness with many guests enjoying clean and comfortable stays. However, a few instances of neglected cleaning suggest that some areas might benefit from more consistent housekeeping efforts.

Staff
The staff at Best Western Urban Hotel consistently receives high praise for their friendliness, helpfulness and professionalism. Guests commonly highlight the warm and welcoming nature of the staff, noting their attentiveness and dedication. Many reviews describe the team as extremely kind, smiling and accommodating, making visitors feel right at home. The reception staff, in particular, stands out for their exceptional service with several mentions of their competency and courteous demeanor. Breakfast services also receive commendations with staff providing a pleasant and attentive start to the day. In summary, the staff's consistently positive interactions and top-notch service significantly contribute to the overall favorable experience at the hotel.

Wi-Fi
The reviews for the Wi-Fi at Best Western Urban Hotel reveal a mix of experiences with a strong emphasis on positive aspects. Guests appreciated the availability of free Wi-Fi throughout the property, including in the rooms. Many found the Wi-Fi to be strong, stable and excellent, ensuring smooth internet access during their stay. The hotel provides a Wi-Fi code readily, though some guests noted a lack of clear instructions accompanying it.

However, there are mentions of inconsistent Wi-Fi quality in specific areas, such as the middle of the building and occasional slow or poor reception. A point of improvement suggested by guests includes better communication regarding the Wi-Fi code and potentially enhancing Wi-Fi speed and coverage in certain parts of the hotel. Despite these minor issues, overall feedback indicates that the Best Western Urban Hotel offers a reliable and complimentary internet service that meets the needs of most guests.

Spa
The Best Western Urban Hotel's spa situation appears to be mixed based on guest reviews. Numerous comments highlight that the spa facilities have been frequently closed, initially due to the pandemic and continuing for extended periods afterward. Guests expressed disappointment about the unavailability of the spa, suggesting that it impacted their overall experience, especially given their expectations of enjoying such amenities.

However, there are some mentions of the spa's features when it was operational, including multiple jacuzzis, a sauna and whirlpool facilities. These facilities seemed to offer a day of relaxation and enjoyment when available. Nonetheless, some issues were reported, such as accessibility problems and faulty equipment, which could detract from the experience for some guests.

Overall, while the spa at the Best Western Urban Hotel has the potential to be a highlight based on its described amenities, the frequent closures and occasional equipment issues have left several guests dissatisfied.

Parking
The Best Western Urban Hotel offers a notable parking experience, praised for its secure, free and private parking options. Guests frequently highlight the safety and convenience of the enclosed, gated and guarded parking facilities located on-site. Many find it reassuring that the parking area is secure and easily accessible, adding significant value to their stay.

The hotel boasts a variety of parking features, including large and ample spaces, making parking relatively easy for guests. The free parking availability is a consistent advantage mentioned in reviews with many appreciating the complimentary nature of the service. Moreover, the option to easily park and the good maintenance of the parking spaces enhance the overall guest experience.

However, the parking lot can fill up quickly and there is no guaranteed spot, sometimes requiring guests to park on the street. Despite this occasional inconvenience, the hotel’s parking facilities are generally described as excellent with sufficient space for most visitors.

The inclusion of pet-friendly policies, where no extra charge is levied for dogs, also adds to the parking area’s appeal. Overall, the secure and free parking at the Best Western Urban Hotel is a significant perk that many guests appreciate during their stay.

Family
Located conveniently near the business district, the Best Western Urban Hotel has garnered praise for its family-friendly atmosphere and features. Guests appreciate the thoughtful amenities like games available for children and the provision of rooms with extra beds, ensuring that families have enough space to spread out comfortably. The staff has been highlighted for their welcoming attitude towards family travelers, alongside specific services such as babysitting and baby food availability.

Families have found the hotel to be an excellent choice for various occasions, including weddings, weekend getaways and staycations. The presence of triple rooms with separate single beds and comfortable king-sized options further adds to the appeal for families. The well-furnished rooms, luxurious flooring and functional setup contribute to a pleasant stay.

Animal-loving families will also be pleased to know that the hotel is dog-friendly, making it a convenient option for those traveling with pets. Overall, the Best Western Urban Hotel's combination of a strategic location and family-oriented services makes it a suitable choice for family trips, ensuring a comfortable and memorable stay for guests of all ages.

3 Star
The Best Western Urban Hotel is generally acknowledged as a satisfactory 3-star establishment, offering good value for money. Guests noted that the hotel maintains all the necessary amenities typical of its rating and described it as a truly three-star quality establishment with adequate facilities and services. Cleanliness is generally upheld, although not to the standards of higher-rated hotels. The hotel seems particularly suitable for those passing through France or seeking a budget-friendly option.

While the breakfast received positive comments for meeting three-star expectations, some guests felt the rooms could be larger. Noise from the street was an issue for a few, even with the windows closed. Despite mixed feedback on pricing—some considering it too high for the service provided—the hotel still receives recognition for delivering appropriate value for a three-star hotel.

Overall, the Best Western Urban Hotel appears to be a reliable choice for budget-conscious travelers seeking a straightforward, business-oriented stay.

Business
Located just a stone's throw from the business district and train stations, the Best Western Urban Hotel offers much for business travelers. With rooms tailored for business needs and the availability of a small office space, it's ideal for those traveling for work. The professionalism of the staff stands out with many describing them as friendly, welcoming and attentive. The strong, free wifi is particularly appreciated, making it easy to stay connected.

Business amenities are noted as great and the soundproof, efficient and clean rooms add to a comfortable stay. Travelers find the hotel to be a convenient stop, especially before or after using the Eurotunnel and appreciate the lack of noise which contributes to a restful night.

Overall, it's highlighted as a business-friendly hotel with a welcoming and accommodating environment, making it a good place for professionals visiting Lille.

Accessible
The Best Western Urban Hotel offers good accessibility, particularly for guests with disabilities. The hotel is conveniently located close to transportation options, including the subway and major highways, making it easy to reach. There's also accessible parking available, which is a plus for travelers arriving by car.

The hotel staff is known for being attentive, accommodating and welcoming, which adds to the overall accessible environment. The restaurant within the hotel is wheelchair accessible and there is an easy access entrance and garden area.

Rooms are offered with accessibility features, including large showers suitable for those with disabilities. However, some rooms are noted to be small, which may not be ideal for travelers with larger suitcases or specific accessibility needs. Despite these limitations, the hotel's location near good restaurants and its functional amenities make it a suitable option for many travelers.

Overall, while there are a few areas of improvement, the accessibility and supportive staff make the hotel a viable choice for guests with disabilities.

Dog Friendly
Guests have plenty of good things to say about the dog-friendly facilities and services at the Best Western Urban Hotel. The hotel is very accommodating and allows dogs without any extra charge, making it a pet-friendly option for travelers. Many guests appreciated the ease of arrival with their dogs and highlighted how welcoming the staff were towards their furry companions. Dogs are allowed in the rooms and some guests mentioned that their pets were also permitted during breakfast.

However, one guest did comment on a less pleasant experience of stepping in dog waste, which suggests that while the hotel is accommodating for pets, perhaps there could be better upkeep or designated areas for pets to avoid such incidents.

Overall, the hotel is positively noted for being a convenient and friendly option for those traveling with dogs with thoughtful accommodations ensuring a pleasant stay for both pets and their owners.


No, Best Western Urban Hotel doesn't have any pool.

No, a spa isn't available at Best Western Urban Hotel.

Yes, Best Western Urban Hotel welcomes dogs.

Yes, parking facilities are available at Best Western Urban Hotel.

No, Best Western Urban Hotel doesn't have a gym.

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