5-Star HotelSummary of reviews related to the '5 Star' categoryThe OTL Gouverneur Sherbrooke strives to offer a five-star experience with its cleanliness consistently praised at that level. Guests frequently acknowledge the hotel as an exceptional five-star establishment, often comparing it favorably against other regional options. Many highlight it as deserving of a top-tier rating, attributing this to various facets of the hotel experience, from the relaxing and romantic ambiance to the overall superb facilities.
However, the hotel does face criticism, particularly concerning its breakfast service. Several reviews point out that the breakfast does not meet the expectations of a five-star rating with some guests having to wait in line and experiencing service shortfalls. Additionally, the presence of only one elevator in a five-story hotel has been noted as inconvenient and not fitting for its star rating.
The pricing has also been flagged as too high by some visitors, who feel it does not match the five-star label. While many find the staff commendable, there are occasional comments about service quality falling short of five-star standards. Overall, while the OTL Gouverneur Sherbrooke holds strong appeal for its superb cleanliness and relaxing environment, areas like breakfast service and staff efficiency require improvement to consistently deliver a true five-star experience.
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