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Altis Grand Hotel

Lisbon , Rua Castilho 11 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Altis Grand Hotel is a luxurious 5-star hotel located in the heart of Lisbon, offering guests comfort and convenience in a prime position for exploring the city. The hotel's excellent location is praised by guests with many highlighting its proximity to popular landmarks and amenities. The breakfast is outstanding with a huge selection of dishes and even champagne available and the rooms are spacious, comfortable and clean with great views. The hotel is also praised for its exceptional staff who go above and beyond to ensure their guests have a memorable stay. The spa area is a must-visit for guests looking for a relaxing experience and the pool facilities, although receiving mixed reviews, provide a nice break from walking in the city. Overall, the Altis Grand Hotel offers exceptional facilities and services for a reasonable price, making it a dream hotel for many guests seeking a luxurious 5-star experience.
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Categories

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Deluxe Double Room Rooms with views over the city or inner patio. Comfortable, sophisticated and elegant with signature design furniture in ebony and stainless steel, and stylish coverings. A HD LCD TV integrated in the large mirror, work area with desk and its own lighting, safe, minibar, electric blackout and complimentary WiFi are also featured.

Family Suite (2 Adults + 2 Children) This room can be made of a suite or 2 connecting rooms. Please note that this room can accommodate 3 adults, or 2 adults and 2 children. Please note that this room cannot accommodate an extra bed.

Premier Deluxe Double Room Rooms with view over the city, located on the 11th floor. These rooms include: - Exclusive reception by the hotel's Guest Experience; - Daily VIP in the room consisting of traditional portuguese products and mineral water; - Nespresso coffee machine with daily capsule offer; - Free WiFi access; - Access to the Business Lounge which offers a daily selection of newspapers and magazines, varied pastry, complimentary coffee station and possibility to hold small meetings; - Arrival transfer from Lisbon airport (pre-booking necessary) or a GSpa massage (Relaxation Massage - 30 minutes) at GSpa by Altis Grand Hotel during the stay (pre-booking is necessary); - Cocktails and canapés available at the end of the day in the panoramic Bar S. Jorge (from 19:00 to 21:00, upon presentation of the key card Deluxe Premier).

Deluxe Double or Twin Room With Extra Bed Rooms with view over the city, located on the higher floors. Comfortable, sophisticated and elegant with signature design furniture in ebony and stainless steel, and stylish coverings. A HD LCD TV integrated in the large mirror, work area with desk and its own lighting, safe, minibar, electric blackout and complimentary WiFi are also featured. Please note that this room cannot accommodate an extra bed.

Deluxe Single Room Rooms with view for the inner courtyard, located on the higher floors. Comfortable, sophisticated and elegant with signature design furniture in ebony and stainless steel, and stylish coverings. A HD LCD TV integrated in the large mirror, work area with desk and its own lighting, safe, minibar, electric blackout and complimentary WiFi are also featured.

Suite This elegant suite offers a seating area with a satellite TV, minibar and desk. Each has a private bathroom with a hairdryer and free toiletries. Please note that this suite cannot accommodate an extra bed.

About Altis Grand Hotel

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Guest Reviews

8.6

Very Good

Location

The Altis Grand Hotel is a great choice for visitors who want to be in the heart of Lisbon. Guests consistently rave about the hotel's excellent location, which is convenient for exploring the city on foot or by public transport. Many reviewers praise the hotel's proximity to popular landmarks and amenities, calling it "perfect" and "amazing." The hotel is situated in a prestigious neighborhood, close to cafes, shops and the metro station. While some guests note that the hotel is a bit far from the city center, others point out that it's within walking distance or just a short bus ride away. Overall, the Altis Grand Hotel is well located, offering guests comfort and convenience in a prime position for exploring Lisbon.

Breakfast

The breakfast at Altis Grand Hotel is outstanding and one of the best experiences guests have had with a huge selection of dishes and even champagne available. The breakfast is very complete and varied with hot food that varies each day. Guests report good selection of food that is plentiful and tasty. While there are a few guests who feel the breakfast could be more varied, the majority of guests rave about the top breakfast and amazing facilities. Some guests also mention the small perks such as a petit plateau de fromage et vin offert pour l' apero en chambre (a small plate of cheese and wine offered for an aperitif in the room) and high level breakfast. There are a few negative reviews about the low-quality food and lack of milk provided in the tea and coffee facilities in the room.

Rooms

The Altis Grand Hotel offers guests spacious, comfortable and clean rooms with great views. Some reviewers highlight outstanding rooms with complimentary port and chocolates and luxurious suites. While a few reviews mention outdated and small rooms, the vast majority praise the comfort and cleanliness of the accommodations. Many guests appreciate the decor and modern feel of the hotel, which is further enhanced by the lovely spa-like atmosphere. Although a few negative comments criticize the inconvenience of some bathroom features, most guests remark on the comfort of the beds. In particular, one traveller expressed admiration for the chic smell of the hotel lobby and hallways. Overall, the rooms at Altis Grand Hotel earn high marks from guests seeking a pleasant and relaxing stay.

Beds

The Altis Grand Hotel is a great choice for those looking for comfortable beds during their stay. Many guests have praised the quality of the bedding, describing it as comfortable and awesome. Others have noted the spaciousness of the family suites and the large size of the beds. However, there are a few negative comments about the hardness or softness of the beds and the poor quality of some of the pillows. Despite these minor issues, guests seem overall pleased with the quality of the bedding at the Altis Grand Hotel.

Cleanliness

The Altis Grand Hotel is a clean and comfortable hotel with many guests praising its cleanliness and standard rooms. Although some guests experienced issues such as room service trays left in the corridors overnight or bathroom accessories being dirty, overall the hotel was regarded as very clean. The staff were helpful and welcoming and guests appreciated the modern decor in the rooms despite the fact that the hotel seemed outdated. A few guests noted an occasional smell of mustiness in the hotel and some signs of wear and tear, but this didn't detract from their positive experience. The breakfast was highly praised by many guests and the hotel's cleanliness, personnel and breakfast were described as perfect.

Staff

Altis Grand Hotel boasts an exceptional team of staff who go above and beyond to ensure their guests have a memorable stay. Guests praised the friendly and helpful reception and breakfast staff who were always professional and attentive. One staff member who stood out was Fayna from breakfast service - known for her super friendly personality. Guests also appreciated the kindness and helpfulness of the Hotel Division Manager Carla, as well as Francisco, one of the bellhops/doormen who offered helpful tips on local attractions and dining.

Though a few guests experienced some unfriendliness from the reception staff and cleaning staff, the majority praised the hotel's staff as amazing, polite and always willing to help. From the front desk staff to the cleaning staff, everyone contributed to making their stay comfortable and enjoyable. The hotel's customer service was also outstanding - staff were efficient, polite and engaging.

Guests noted that the staff were professional, well-trained and accommodating. Their exceptional hospitality and willingness to please was evident in the overall positive experience guests had at the hotel. Whether it was a short or long stay, guests left impressed with the service provided by the wonderful staff at Altis Grand Hotel.

Spa

The Altis Grand Hotel's spa area is a must-visit for guests looking for a relaxing experience after a long day of sightseeing. The spa is beautiful and lovely to use with a tranquil pool area, sauna and hammam. Guests have praised the spa and massages with Vanessa and Joana providing quality service. The hotel even offers a surprise amuse-bouche daily and invites guests to enjoy a cocktail on the terrace. While some guests feel the spa is too small, most have enjoyed the lovely spa center and had a great experience. The hotel's Turkish sauna is a standout and the pool and hydro-massage services contribute to the spa's lovely feel. Guests have even described the spa as impeccable and it's not hard to see why. Whether you're traveling for leisure or business, Altis Grand Hotel's spa is worth a visit.

Pool

The Altis Grand Hotel's pool facilities receive mixed reviews from guests with some calling the pool "excellent" and "heated", while others complain about inconvenient pool hours and strict access policies. The spa area is praised for being "tranquil" and "relaxing" after a long day of sightseeing. Some guests also enjoyed the jacuzzi, while others found it too small. A mandatory swim cap is required to use the pool and is an additional cost, which some guests found inconvenient. Despite some of these issues, guests appreciate the hotel's indoor pool and spa amenities overall, which provide a nice break from walking in the city.

5 Star

Altis Grand Hotel, located in a prime location, offers exceptional facilities and services for a reasonable price. Despite some negative reviews claiming it falls short of its 5-star status and lacks certain amenities, other guests have described it as a dream hotel with absolutely perfect and excellent experiences. The hotel's modern design and friendly staff have left many feeling like they are truly in a 5-star establishment. While the breakfast may not meet some guests' expectations, the overall impression is positive with many emphasizing the hotel's stunning appearance and well-located position.

Luxury

The Altis Grand Hotel is the epitome of luxury with guests raving about their absolutely amazing and full 5-star experience. While some reviews note that it may feel more like a business hotel than a leisure one, the fancy and elite atmosphere definitely sets it apart. From the incredibly clean rooms to the professional and friendly service, this classic hotel with excellent facilities really feels like a 5-star stay. Although some guests may have noted that the breakfast selection could have been better, overall the Altis Grand Hotel offers good value for money and is certainly worth considering if you're looking for a luxurious 5-star experience during your travels.

Yes, Altis Grand Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Altis Grand Hotel.

No, Altis Grand Hotel doesn't allow dogs.

Yes, parking facilities are available at Altis Grand Hotel.

Yes, Altis Grand Hotel has a gym.

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