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Summary of reviewsHomewood Suites by Hilton London Ontario enjoys a favorable reputation among guests for several aspects of their stay. The hotel is strategically located close to Highway 401, offering easy access to shopping centers, restaurants and essential amenities, which has garnered positive feedback from many visitors. Although its position on the outskirts and the lack of public transport options are slight drawbacks for some, the proximity to highways and major attractions appeals to most guests.
The breakfast experience at Homewood Suites is well-received with guests praising the wide variety and quality of the offerings. Descriptions such as plentiful, fantastic and phenomenal are common with guests enjoying the clean and well-maintained dining area. Although there are occasional criticisms about specific items and the limitations of pre-packaged options due to COVID-19, the overall sentiment is that breakfast is a notable highlight.
Guests consistently commend the rooms for comfort, cleanliness and spaciousness, likening them to mini homes or apartments. The well-furnished spaces, including separate living areas, full kitchens and comfortable beds, contribute to a homely atmosphere. Cleanliness in the rooms and common areas is generally praised, although some guests noted areas needing improvement, such as hallways and specific facilities.
Staff interactions are predominantly positive with many guests praising the friendly, helpful and efficient service, particularly at the front desk. While a few negative interactions are reported, the majority of reviews reflect a pleasant and welcoming environment created by the staff.
The gym is well-equipped and appreciated for being open 24/7, despite some concerns about its size and cleanliness. Similarly, the pool, while occasionally criticized for being small or having maintenance issues, is generally enjoyed for its warmth and cleanliness.
Families find Homewood Suites an excellent choice with spacious, clean rooms designed for comfort and privacy and a breakfast buffet catering to diverse dietary needs. The hotel's staff are noted for their accommodating and child-friendly service, occasionally offering complimentary upgrades to enhance family stays.
Finally, the beds receive high marks for comfort, contributing to restful nights for most guests. While there are isolated complaints about mattress conditions and sofa beds, the general consensus is that the bedding provides a comfortable experience.
In summary, Homewood Suites by Hilton London Ontario offers a blend of convenient location, commendable breakfast service, comfortable and spacious rooms and a welcoming atmosphere, making it a preferred choice for both solo travelers and families. Show more
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Hotel near Ski Resorts
This hotel is a popular choice and is located conveniently for accessing winter sports areas.
Hotel for Honeymoon
The suites provide more space and amenities for a comfortable stay. It offers a home-like environment, suitable for a relaxed honeymoon. The hotel's facilities cater to both short and extended stays.
Family Friendly Hotel
This hotel is recognized as family-friendly and offers amenities such as a pool. The suites provide more space, which is beneficial for families.
Dog Friendly Hotel
This hotel welcomes both dogs and cats, allowing 2 pets up to 75 lbs for an additional fee. It offers clean, spacious rooms and provides amenities such as a complimentary breakfast.
Hotel with Swimming Pool
This hotel offers a heated indoor pool. Guests find the pool warm, enjoyable, and well-maintained.
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi throughout the property. As a suite-style hotel, it provides ample space to work and stay connected, making it ideal for guests who need reliable internet for business or leisure.
Hotel with Parking
This hotel offers parking amenities for guests, ensuring a convenient stay for individuals with vehicles. Parking is available on-site.
Accessible Hotel
This hotel is identified as an accessible property in our database. As a hotel, it aims to provide a comfortable stay for all guests, and being part of the Hilton brand, it typically offers accessible room types.
Hotel with Gym
This hotel features a fitness center for guests. It offers suite-style accommodations with home-like amenities.
Hotel with Rooms With Jacuzzi / Hot-tub
Offers suites with in-room jacuzzi tubs, providing a relaxing experience. Includes complimentary breakfast and evening socials for added value.
3-Star Hotel
Conveniently located close to Highway 401 and minutes from downtown and White Oaks Mall, this hotel features spacious suites with fully equipped kitchens and full-sized refrigerators. It also offers a complimentary business center accessible 24-hours a day.
Hotel with Indoor Pool
The hotel provides a clean and warm indoor pool, complemented by a hot tub/spa tub. Guests frequently commend the pool's comfortable temperature.
Hotel with Rooms With Fireplace
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel with Heated Pool
Room Types
One-Bedroom King Suite - Non-SmokingThis suite offers a separate bedroom.
King Studio Suite - Non-SmokingThe well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and a microwave. This studio is air-conditioned and has a flat-screen TV, a tea and coffee maker, a seating area and heating. The unit offers 1 bed.
One-Bedroom Queen Suite with Two Queen Beds - Non-SmokingThis suite offers a separate bedroom.
King Studio Suite with Whirlpool - Non-SmokingThis spacious studio suite has a 2 person jetted tub.
Queen Suite with Two Queen Beds and Fireplace
Guest Reviews
8.1
Very Good
Location
Homewood Suites by Hilton in London, Ontario boasts a prime location that resonates positively with many guests. Situated conveniently close to Highway 401, the hotel offers easy access for travelers and ensures a quick getaway. The ease of locating the hotel is frequently mentioned as a significant advantage. Guests appreciate its proximity to shopping centers, restaurants and essential amenities, making it an ideal spot for dining and retail therapy. Accessibility from Toronto is also noted, enhancing its appeal for visitors coming from the city.
However, some reviews highlight its position on the outskirts and the lack of easily available public transport. Despite this, the majority of guests find the location favorable, praising its convenience for highway access and nearby attractions. In sum, the location of Homewood Suites by Hilton London Ontario is recognized for its strategic placement, providing a blend of convenience, accessibility and nearby amenities.
Breakfast
At Homewood Suites by Hilton in London, Ontario, the breakfast experience generally receives high praise from guests. Many appreciate the wide variety of selections with several reviews noting it as plentiful, amazing and better than expected. Terms like very good, fantastic and phenomenal frequently describe the breakfast, highlighting the ample options and quality of the food.
Guests often highlight the buffet setup, mentioning it as filling with lots of choices available. The clean and well-maintained breakfast area is noted as family-friendly and suitable for singles, providing a pleasant start to the day. Specific mentions of tasty offerings, good coffee and friendly staff add to the positive impression of the breakfast service.
However, there are occasional criticisms, particularly regarding the limited options and specific items like eggs and bacon not meeting traditional expectations. A few reviews point out issues such as fruit flies, pre-packaged items due to COVID-19 and a few guests found the breakfast options to be underwhelming.
Despite these occasional drawbacks, the overall sentiment leans heavily towards a satisfying and impressive breakfast experience, making it a notable part of staying at the Homewood Suites by Hilton in London, Ontario.
Rooms
The rooms at Homewood Suites by Hilton London Ontario are consistently praised by guests for their comfort, cleanliness and spaciousness. Many describe the rooms as feeling like a mini home or apartment, thanks to their well-thought-out layout and amenities. Guests appreciate the separate living areas, kitchens and bedrooms, which offer a sense of privacy and convenience, especially for families.
The king suites and studios are highlighted for their size and comfort with king-size beds frequently mentioned as being particularly comfortable. Fresh, clean smells and a pleasant atmosphere contribute to the overall positive experience and the modern, updated decor adds to the appeal.
Rooms are well-furnished with extra linens and amenities such as a full kitchen, living room, flat-screen TVs and high shower pressure are frequently noted. The cleanliness and upkeep of the rooms are commendable and several guests mention thoughtful upgrades and complimentary services that enhance their stay.
The color combinations and decoration choices further add to the visual appeal and the beds are consistently mentioned as very comfortable. Overall, guests find the room layout to be excellent and the atmosphere to be both clean and comfortable, making it an ideal choice for those looking for a home-like experience while traveling.
Beds
Overall, the reviews for the beds at Homewood Suites by Hilton London Ontario are predominantly positive. Guests frequently mention the beds being comfortable with many describing them as very or super comfortable. The bedding, pillows and softness of the beds contribute to a good night's sleep for most visitors. However, there are some mixed feelings regarding the comfort levels; a few guests noted issues with mattresses being lumpy or well-used and the sofa bed received criticism for being particularly uncomfortable. Some reviews also pointed out that the pillows were not satisfactory and needed replacing. Despite these occasional drawbacks, the general consensus highlights the beds as a significant positive aspect of the stay.
Cleanliness
Homewood Suites by Hilton London Ontario receives mixed feedback regarding its cleanliness. Several reviewers appreciated the cleanliness, describing the rooms and the property as very clean and well-maintained. The reception area and foyer, too, were noted to be clean and inviting. Many guests found the rooms updated, spacious and equipped with useful amenities like a full-size fridge. The hotel was described as both clean and comfortable with friendly, polite staff.
However, some reviews highlighted issues that detract from the overall experience. Common complaints included dirty bathrooms, stained towels, unvacuumed carpets in the hallways and a general lack of thorough cleaning in some areas. Specific issues such as hair left behind in rooms, garbage piling up and dirty pool areas were noted. Some guests also mentioned that the hotel did not appear well-maintained from the outside and cleanliness of the elevator floors and main floor bathroom needed attention.
In summary, while many guests found the overall cleanliness satisfactory and enjoyed the spacious, well-appointed rooms, there are areas where the hotel could improve its cleaning practices to better meet guests' expectations.
Staff
The staff at Homewood Suites by Hilton London Ontario received mixed reviews, but there is a clear prevalence of positive feedback. Guests frequently praised the staff for being welcoming, friendly and helpful, particularly during check-in and check-out. The front desk team was often highlighted for their friendliness and efficiency. The staff were described as polite, courteous and accommodating, contributing significantly to the pleasant and cozy atmosphere of the hotel.
However, there were some negative experiences reported. Some guests mentioned that the line staff were not friendly and that the service at the front desk varied with instances of rudeness and unresponsiveness. Guests also pointed out issues such as lack of daily room cleaning and the need to carry their own luggage.
Despite these few negative remarks, many guests described the staff as amazing, knowledgeable and professional, enhancing their overall stay. The consensus indicates that the majority of the team's interactions were positive, resulting in an enjoyable experience for many visitors.
Gym
The gym at Homewood Suites by Hilton London Ontario receives positive feedback for being well-equipped and suitable for morning workouts. Guests appreciate that the fitness center has everything needed and is open 24/7. Compared to other places, this gym offers more equipment than expected. However, a few minor drawbacks include the small size of the pool and weight room, the necessity of having an adult to access the workout room and concerns about cleanliness. Despite these issues, the overall impression is favorable with guests also noting the request to wipe machines before and after use. The pool itself is described as really nice, adding to the overall appeal of the hotel's fitness amenities.
Pool
Homewood Suites by Hilton London Ontario offers a pool that has generally received positive remarks, particularly for its warmth and cleanliness. Many guests found the pool to be warm, enjoyable and well-maintained, appreciating its availability and heated nature. Families seemed to find it a pleasant addition to their stay, adding enjoyment to their trip. However, the pool has also faced some criticism. Several reviews noted that it is on the smaller side and can become crowded quickly. There were occasional mentions of the pool being too cold or having issues with the heater, diminishing the overall experience. Cleanliness was another point of contention for some with a few guests finding the pool area not up to standard. Additionally, the absence of changing rooms or showers near the pool was a noted inconvenience. Despite these issues, when operational and well-maintained, the pool serves as a valued amenity for many visitors.
Family
Homewood Suites by Hilton London Ontario proves to be an excellent choice for families, particularly those traveling with children. The rooms are spacious, clean and thoughtfully designed with separate areas that offer privacy between adults and children. The presence of a kitchen and distinct sleeping arrangements adds to the convenience and comfort, making it a delightful stay for families.
The breakfast buffet is another highlight, offering fresh fruits and a wide variety of choices suited for different dietary preferences, including vegan options. Guests appreciate the well-managed and clean breakfast area, which remains well-stocked until closing time, making it ideal for families and solo travelers alike.
The hotel staff provide a family-friendly environment and treat children exceptionally well, enhancing the overall experience. Additionally, the hotel sometimes offers complimentary upgrades to better accommodate families, demonstrating their commitment to guest satisfaction. Overall, the accommodations and amenities at Homewood Suites create a positive and enjoyable stay for families with kids, keeping their specific needs in mind.
Yes, Homewood Suites by Hilton London Ontario has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Homewood Suites by Hilton London Ontario.
Yes, Homewood Suites by Hilton London Ontario welcomes dogs.
Yes, parking facilities are available at Homewood Suites by Hilton London Ontario.
Yes, Homewood Suites by Hilton London Ontario has a gym.