Aloft London Excel
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Summary of reviews'Aloft London Excel' is highly regarded for its prime location, especially for events at the ExCeL Exhibition Centre and its close proximity to the Prince Regent DLR station and London City Airport. This makes it an ideal choice for those seeking easy access to central London and major transport hubs. The hotel offers modern, clean and spacious rooms with comfortable beds, making it a convenient and comfortable stay for both solo travelers and families. Guests praise the hotel's amenities, including a well-maintained swimming pool, gym and the extra comfort provided by modern facilities and friendly, professional staff.
The breakfast at Aloft London Excel generally receives positive remarks for its delicious and varied offerings, though there are some criticisms regarding its pricing and occasional issues with food temperature and service speed. Dinner experiences vary with commendations for the service and certain dishes, but critiques for the limited menu options and high prices. The rooms are consistently praised for their cleanliness, modern design and comfort, although there are minor complaints about room temperature control and views of a construction site.
Cleanliness is a standout feature throughout the hotel with the staff receiving widespread applause for their attentive and welcoming service. Sushma, Parbati, Linda, Sneha and Gaetano were specifically noted for their exceptional service. While there are occasional criticisms about the busyness at reception and long check-in queues, the staff's overall professionalism and helpfulness significantly enhance the guest experience.
The Wi-Fi service at the hotel presents a mixed picture. When it works, it's fast and reliable, but some guests have faced issues with connectivity and weak signals. The gym is praised for its comprehensive facilities, cleanliness and modern equipment, complementing the positive feedback about the relaxing pool area, which includes saunas and a steam room.
Parking facilities receive mixed reviews with some guests finding them convenient and safe, while others criticize the pricing and occasional difficulties in finding a spot. Overall, 'Aloft London Excel' delivers a mostly positive experience with its strategic location, modern amenities and commendable staff, making it a favorable choice for many travelers.
Categories
The breakfast at Aloft London Excel generally receives positive remarks for its delicious and varied offerings, though there are some criticisms regarding its pricing and occasional issues with food temperature and service speed. Dinner experiences vary with commendations for the service and certain dishes, but critiques for the limited menu options and high prices. The rooms are consistently praised for their cleanliness, modern design and comfort, although there are minor complaints about room temperature control and views of a construction site.
Cleanliness is a standout feature throughout the hotel with the staff receiving widespread applause for their attentive and welcoming service. Sushma, Parbati, Linda, Sneha and Gaetano were specifically noted for their exceptional service. While there are occasional criticisms about the busyness at reception and long check-in queues, the staff's overall professionalism and helpfulness significantly enhance the guest experience.
The Wi-Fi service at the hotel presents a mixed picture. When it works, it's fast and reliable, but some guests have faced issues with connectivity and weak signals. The gym is praised for its comprehensive facilities, cleanliness and modern equipment, complementing the positive feedback about the relaxing pool area, which includes saunas and a steam room.
Parking facilities receive mixed reviews with some guests finding them convenient and safe, while others criticize the pricing and occasional difficulties in finding a spot. Overall, 'Aloft London Excel' delivers a mostly positive experience with its strategic location, modern amenities and commendable staff, making it a favorable choice for many travelers.
Hotel Taking Steps Towards Sustainability
This hotel has Green Tourism Gold accreditation and a Green Key award for its sustainability practices. It was assessed against strict standards including staff engagement and sustainable management of resources.
Accessible Hotel
This hotel is designed with wheelchair-accessible rooms and bathrooms, ensuring easy access throughout the property. It features wide corridors and clearly marked sections, making the environment highly navigable for guests with mobility aids.
Hotel with Heated Pool
Aloft London Excel features an indoor heated pool with distinctive neon lights, creating a modern and vibrant swimming environment. The hotel also provides access to a sauna and steam room.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Aloft London Excel is highly praised for its exceptional location, especially for those attending events at the nearby ExCeL Exhibition Centre. Being just a short walk away from not only the ExCeL but also the Prince Regent DLR station, the hotel offers unparalleled convenience for visitors. The accessibility to excellent public transport connections, including the DLR and Elizabeth line, ensures that central London and the O2 Arena are easily reached. For those flying in, the proximity to London City Airport is particularly advantageous.
Although the area around the hotel lacks abundant shops and is described as somewhat isolated, the efficient transport links make up for it, enabling quick access to the heart of London and other key destinations. Guests have noted the convenience of having a DLR station virtually at the doorstep, making it a breeze to commute to various parts of the city.
In addition to its prime location, the hotel itself is well-regarded for its clean and comfortable rooms, modern facilities and friendly staff. Guests highlighted the comfortable beds, cleanliness and amenities such as the swimming pool and gym, which all contribute to a pleasant stay. The views from some rooms and the calm environment, despite being near major transport hubs, add to the hotel’s appeal.
For anyone with an event at ExCeL or needing efficient access to London’s transport network without the hassle of being in the crowded city center, Aloft London Excel presents an ideal choice. Its strategic position caters especially well to those attending conferences, exhibitions and nearby attractions like the O2 Arena.
The breakfast experience at Aloft London Excel receives mixed reviews. Many guests have praised the breakfast for being delicious, abundant and with a good variety of choices, especially highlighting the fantastic buffet and accommodating staff. Words like amazing, wonderful and excellent are frequently used to describe both the quality and the selection, including hot and cold dishes, gluten-free options and tasty food that’s well-cooked.
However, there are also several recurring criticisms. Some guests found the breakfast overpriced, limited in choice or not warm enough with specific complaints about items like cold eggs and basic coffee options. A few noted that the breakfast was not worth the cost with issues such as slow service, items running out quickly and a lack of vegan options. Despite these drawbacks, the overall impression leans towards a positive experience with a significant number of guests appreciating the quality and variety offered.
The dinner experience at Aloft London Excel is marked by commendable service but presents a mixed picture in terms of food quality and options. Guests frequently praise the excellent service and describe the restaurant's evening ambiance as pleasant. Many found the food to be delicious with several specific dishes such as the chicken curry with garlic naan and basmati rice garnering high praise. The sticky toffee pudding with salted caramel ice cream was noted as a delightful treat.
However, the restaurant's menu received criticism for its limited options and high prices with some guests feeling that the cost did not match the quality. Experiences with specific dishes varied widely; some found the burgers tasty, while others reported issues with dryness or presentation. Salads and fish & chips received particularly poor feedback with complaints about excessive dressing and overcooking. The Caesar salad, in particular, was described as swimming in artificial dressing, detracting from the meal's overall enjoyment.
The logistical aspects of dining also presented challenges. Several guests noted long wait times for food and issues with order accuracy, leading to frustration. The restaurant's limited hours, closing early and between lunch and dinner, were inconvenient for some visitors.
Overall, while the service at Aloft London Excel's restaurant is often highlighted as a positive, the dining experience could benefit from a more varied menu and better value for money.
Guest reviews for the rooms at Aloft London Excel are overwhelmingly positive, highlighting several key aspects that add to the allure of this hotel as a comfortable stay option. Reviewers frequently mention that the rooms are spacious, especially for London standards, thus providing ample comfort for both solo travelers and families. Guests appreciate the modern design of the rooms, noting that they are well-appointed with all necessary amenities and many found the rooms to be even nicer than expected based on photos. The beds have been widely praised for their comfort, contributing to a restful sleep experience.
Cleanliness is another strong point, as many reviews note that the rooms are very clean, spotless and well-maintained. The bathrooms, featuring functional and modern designs, also received commendations for their cleanliness. The availability of extra features like mini-fridges and large mirrors adds to the convenience of staying here.
Though the temperature control in rooms has been mentioned as hit or miss with some finding the rooms too warm or too cold, this does not seem to considerably detract from the overall positive experience. Other minor negatives include views of a construction site from some rooms and occasional issues with amenities like air conditioning and lighting, but these are relatively few compared to the numerous affirmations of the room quality.
Overall, Aloft London Excel’s rooms impress with their spaciousness, modern and functional design, cleanliness and comfort, making it a commendable choice for travelers seeking a reliable and enjoyable stay in London.
The beds at Aloft London Excel are frequently praised for their exceptional comfort and size. Many guests have highlighted the beds as a standout feature, describing them as big, comfy and providing a great night's sleep. The comfort of the beds is often complemented by the quality of the mattresses with some guests finding them super comfortable or even heavenly. King size and large twin beds are noted for adding to the overall experience of spacious and cozy accommodations. Cleanliness also seems to be a consistent positive with clean and comfortable beds contributing to an enjoyable stay. Despite a few mentions of beds being too soft or firm, the prevailing sentiment is that the beds are incredibly comfortable with several guests calling them the comfiest they’ve ever experienced. The bedding, including the pillows and blankets, also receives commendations for its comfort and quality. Overall, the beds at Aloft London Excel are highly regarded, often being described as one of the best aspects of the stay.
A visit to Aloft London Excel promises a serene stay with high standards of cleanliness and comfort. Reviews consistently highlight that cleanliness is a top priority at this hotel with both rooms and common areas being regularly maintained to an exceptional standard. Guests frequently describe the rooms as spotless, modern and spacious, contributing to an overall pleasant and comfortable experience. The staff receive accolades for their outstanding service and daily housekeeping ensures that the rooms remain pristine throughout one's stay. The hotel's decor and facilities, including a variety of amenities, are well-kept and reflect a modern, stylish aesthetic. Though there are occasional minor issues, such as cracked shower tiles or minor cleanliness lapses, the overarching impression is one of a well-maintained, clean and inviting environment. For travelers seeking a clean, comfortable and stylish accommodation, Aloft London Excel stands out as a reliable choice.
The staff at Aloft London Excel are generally praised for their friendliness, helpfulness and professionalism. Many guests consistently highlighted their positive interactions with the staff, describing them as welcoming, accommodating and polite. Specific staff members like Sushma, Parbati, Linda, Sneha, Gaetano and others were mentioned for their exceptional service. The reception team and bar staff also received commendations for their attentiveness and customer service. The overall service quality in the restaurant and spa was noted to be excellent.
While the majority of feedback is positive with staff being described as amazing, accommodating and attentive, there are instances of criticism. Some guests experienced less friendly or inattentive service, particularly at reception and during busy times. Issues such as long queues at check-in and some negative attitudes were also pointed out. Despite these occasional drawbacks, the general consensus is that the staff contribute significantly to a pleasant stay, showing a genuine willingness to assist and make guests feel welcome. The hotel excels when it comes to the warm and professional demeanor of its staff, enhancing the overall experience for most visitors.
'Aloft London Excel' presents a mixed picture when it comes to its Wi-Fi service. A substantial number of positive remarks highlight the strong and reliable Wi-Fi, describing it as fast, easy to connect and functional. Some guests even rated the Wi-Fi among the best they've experienced at a hotel, mentioning no lagging or dropouts and commending the simple connection process. It appears that when the Wi-Fi works, it works flawlessly and this can significantly enhance a guest's experience.
However, not all guests had such a smooth experience. A considerable number of reviews pointed out issues with weak or non-functional internet connections. Among the complaints were descriptions of the internet freezing or pausing, connections constantly cutting out or being outright unavailable. There were also mentions of poor signal strength near the hotel, possibly influenced by its proximity to the airport. For some, the Wi-Fi was deemed so unreliable that they resorted to using personal hot spots.
Additionally, connectivity issues extended to the hotel's Internet TV services, which frequently left guests unable to enjoy offerings such as YouTube, Netflix or other streaming options directly on their in-room televisions. Overall, while the Wi-Fi service at ‘Aloft London Excel’ can be exceptional for some, it can be quite problematic for others, potentially detracting from an otherwise pleasant stay.
The gym at Aloft London Excel consistently receives high praise from guests for its cleanliness, modernity and comprehensive range of facilities. Visitors commend the gym for being well-equipped and suitable for a good workout with many noting its spaciousness and ease of access. Despite undergoing renovation at times, the gym remains a highly valued amenity, featuring a good mix of machinery and equipment that caters to various fitness needs. The gym's decor and organization receive positive remarks and its effective social distancing measures are appreciated during busier periods. Additionally, the fitness area is complemented by excellent spa facilities, including a nice pool, saunas and a steam room, which together enhance the overall wellness experience at the hotel. Overall, the gym and associated amenities at Aloft London Excel contribute significantly to a well-rounded stay, meeting the expectations of fitness enthusiasts and casual visitors alike.
The pool at Aloft London Excel consistently receives praise for being a delightful feature of the hotel. Guests frequently mention its warmth and cleanliness with the heated and indoor facilities being particular highlights. The pool is described as well-maintained, functional and a perfect spot for relaxation, often accompanied by enjoyable sauna and steam room options. The gym, also accessible around the clock, complements the pool area, adding to the overall positive experience.
Several visitors appreciate that the pool is open late, allowing for flexible schedules and that it includes access to additional amenities like saunas. The indoor pool is frequently noted as spacious, although some reviews indicate it can become crowded or is smaller than expected. Booking slots for the pool seem necessary at times, but the system generally works well for most guests.
Despite some occasional hiccups, such as times when the pool is under maintenance or renovation or when it's overwhelmed with kids, the general consensus is that the pool is a wonderful and relaxing feature of the hotel. Staff also receive commendations for their helpfulness, further enhancing the pool experience. Although a few reviews suggest improvements, particularly in the areas of pool capacity and maintenance, the overall sentiment is overwhelmingly positive, making the pool at Aloft London Excel a standout attraction.
'Aloft London Excel' offers parking facilities that have garnered mixed feedback from guests. Positively, many have noted the convenience of having a car park available with facilities often praised as being good or great, providing easy access and ample, safe parking spaces in close proximity to the hotel. This makes it a practical choice for car users.
However, pricing appears to be a significant point of contention. The standard rate for parking is £16 per night, which some guests found to be reasonable within the context of London prices, while others felt it was expensive or even excessive, particularly compared to neighboring hotels. A few guests faced challenges due to limited parking space availability or during events, which made it harder to find a spot.
Additionally, guests have commented on the lack of amenities like electric car charging points and the inconsistency between advertised parking availability and actual space. When everything functions smoothly, the parking situation adds convenience to the stay, but issues with cost and availability can negatively impact the experience.
Aloft London Excel proves to be a solid choice for families seeking a comfortable and accommodating stay. The hotel offers spacious rooms, which are larger than expected and perfect for family needs. These well-decorated rooms come with large, comfortable beds and are spotlessly clean, providing a welcoming environment for guests of all ages. The new building houses family-friendly facilities that particularly appeal to children, such as room decor customization, computers at the reception and a pool that even offers infant swimming lessons.
Families will find the location ideal, especially if visiting the Excel as the hotel is linked to its side entrance. Despite the absence of dedicated family or kids’ restaurants and limited activities for toddlers, the hotel’s overall atmosphere and facilities make it a great place for a family holiday. It's worth noting that some areas, like the hallways, may have been noted as smelly and certain amenities like robes and slippers are not provided.
In summary, Aloft London Excel stands out for its family-friendly environment, large rooms and amenities that cater to children, balancing both comfort and convenience for a memorable stay.
Aloft London Excel stands out as an excellent choice within its four-star category. The hotel consistently meets and occasionally exceeds the expectations for a facility of its rating. Guests frequently praise the hotel for its modern, clean and luxurious design with high-class amenities and a professional atmosphere. The rooms are described as luxurious and well-decorated, contributing to a feeling of comfort and quality.
The breakfast offerings receive positive remarks for variety and quality, enhancing the overall experience. Customer service is highly rated with some guests equating it to five-star standards. The hotel's facilities are noted as high-end, making it a recommendable option for those visiting London, particularly for business trips and conferences.
The location of the hotel is convenient, adding to its appeal as a good value for money option. Despite some minor comparisons to more budget accommodations, the general consensus is that the hotel delivers on its four-star promise, providing necessary amenities and a modern atmosphere. Overall, Aloft London Excel is worth the stay and stands out as a commendable option among four-star hotels.
Aloft London Excel offers an array of facilities and services tailored for business travelers. Renowned for its excellent business amenities, the hotel is well-suited for business trips and boasts modern business facilities. It provides a great environment for business stays with a notable mention of clean and quiet rooms, perfect for ensuring productivity and comfort.
Positioned within easy reach of Canary Wharf and the Excel Centre, the location is ideal for those attending conferences or conducting meetings. The hotel features meeting rooms and conference rooms with a business center that many reviewers have rated highly. Guests appreciate the easy access in and out, facilitated by convenient public transportation and good parking options.
The hotel experience is enhanced by the welcoming and exceptionally helpful staff, ensuring guests' business needs are met efficiently. Complimentary breakfast and other business-oriented amenities make it a considerate choice for business travelers.
While the surrounding area may lack dining options in the evening for those relying on public transportation, the emphasis of the hotel's facilities on business purposes makes it a highly recommended choice for any business traveler. With its business-friendly environment, Aloft London Excel emerges as a top choice for those seeking a reliable and well-equipped venue for business activities in London.
Aloft London Excel stands out as a hotel that caters well to guests with disabilities, offering a range of accessible features to ensure a comfortable stay. The property is lauded for its wheelchair-accessible rooms and bathrooms with easy access provided throughout the hotel, including nice wide corridors and clearly marked sections. The doors and rooms are designed to be wheelchair-friendly, making the environment more navigable.
Families traveling with children will appreciate the hotel's family-friendly atmosphere, combined with its accessibility. Aloft London Excel's close proximity to the DLR station and other public transport links makes it easy to reach central London, enhancing its convenience for those relying on public transportation.
Accessible parking and the ease of picking up and accessing the hotel add to its appeal. While there were a few mentions of poor access and rude staff at reception, these were not dominant themes. Accessibility issues that did arise were dealt with promptly, showcasing the hotel's commitment to guest satisfaction. Overall, Aloft London Excel provides a good location and facilities for guests with disabilities, ensuring both comfort and ease of travel.
The heated pool at Aloft London Excel has garnered positive remarks in guest reviews for its warmth and cleanliness. Visitors appreciated the temperature of the indoor pool, describing it as very warm and comfortable. The pool area was consistently noted for its spotless and clean condition, making it a relaxing place to unwind. The pool's heater was mentioned to be functioning well, contributing to an overall pleasant swimming experience.
The indoor pool at Aloft London Excel receives high praise from guests, who consistently describe it as very nice, delightful and clean. Many highlight the indoor pool's pleasant warmth and spotless condition, making it a welcome and enjoyable feature of the hotel. The pool is heated and available for use alongside the gym with early and late accessibility adding to its appeal. Additional features, such as the nearby sauna and the small spa with Turkish bath and Finnish sauna, enhance the overall experience. The pool not only adds value to the stay but also stands out as a significant positive aspect for visitors.
Aloft London Excel offers an ideal destination for honeymooners, featuring a romantic ambiance and a suite with a romantic touch. The hotel is praised for its romantic atmosphere, perfect for a honeymoon stay or even just a romantic getaway. Certain elements, such as nice flowers and rose petals, enhance the romantic feel, contributing to a memorable experience for couples. The hotel also offers a degree of seclusion, making it suitable for those seeking a private retreat. While not every element is related to honeymoons specifically, Aloft London Excel provides an environment conducive to romance and special celebrations.
Aloft London Excel provides a wonderful setting for couples looking for a romantic getaway. The hotel features lovely decorations and beautiful flowers that add a special touch to the stay. It creates a romantic ambiance that's perfect for couples, whether it's for an anniversary trip or a honeymoon. The accommodations are cozy and well-suited for intimate experiences. While some guests noted that certain aspects might seem smaller, the overall experience of the hotel remains exceptional. Although there was mention that the service was not romantically inclined, the general atmosphere and the few special touches make it a nice place for a romantic stay.
Aloft London Excel is a favorable destination for travelers with pets, particularly dogs. Pets are welcomed warmly with no extra charges for dogs, making it a cost-effective choice for pet owners. The hotel is praised for its pet-friendly environment and the staff's helpful and supportive attitude towards pets. Notably, one person mentioned their dog was treated exceptionally well by the staff, further enhancing the welcoming atmosphere of the hotel.
The location is highly convenient with easy access to the city center via public transportation, adding to its appeal for travelers. Despite some issues such as the main bar being closed and the view from certain rooms facing a construction site, the overall positive experience for pet owners stands out.
While a few guests mentioned contrasting experiences with specific staff members regarding the size of permitted dogs, the general consensus points to a thoroughly dog-friendly environment. This makes Aloft London Excel an inviting option for anyone traveling with their furry companions.
Location Show Map
Location
Although the area around the hotel lacks abundant shops and is described as somewhat isolated, the efficient transport links make up for it, enabling quick access to the heart of London and other key destinations. Guests have noted the convenience of having a DLR station virtually at the doorstep, making it a breeze to commute to various parts of the city.
In addition to its prime location, the hotel itself is well-regarded for its clean and comfortable rooms, modern facilities and friendly staff. Guests highlighted the comfortable beds, cleanliness and amenities such as the swimming pool and gym, which all contribute to a pleasant stay. The views from some rooms and the calm environment, despite being near major transport hubs, add to the hotel’s appeal.
For anyone with an event at ExCeL or needing efficient access to London’s transport network without the hassle of being in the crowded city center, Aloft London Excel presents an ideal choice. Its strategic position caters especially well to those attending conferences, exhibitions and nearby attractions like the O2 Arena.
Breakfast
However, there are also several recurring criticisms. Some guests found the breakfast overpriced, limited in choice or not warm enough with specific complaints about items like cold eggs and basic coffee options. A few noted that the breakfast was not worth the cost with issues such as slow service, items running out quickly and a lack of vegan options. Despite these drawbacks, the overall impression leans towards a positive experience with a significant number of guests appreciating the quality and variety offered.
Dinner
However, the restaurant's menu received criticism for its limited options and high prices with some guests feeling that the cost did not match the quality. Experiences with specific dishes varied widely; some found the burgers tasty, while others reported issues with dryness or presentation. Salads and fish & chips received particularly poor feedback with complaints about excessive dressing and overcooking. The Caesar salad, in particular, was described as swimming in artificial dressing, detracting from the meal's overall enjoyment.
The logistical aspects of dining also presented challenges. Several guests noted long wait times for food and issues with order accuracy, leading to frustration. The restaurant's limited hours, closing early and between lunch and dinner, were inconvenient for some visitors.
Overall, while the service at Aloft London Excel's restaurant is often highlighted as a positive, the dining experience could benefit from a more varied menu and better value for money.
Rooms
Cleanliness is another strong point, as many reviews note that the rooms are very clean, spotless and well-maintained. The bathrooms, featuring functional and modern designs, also received commendations for their cleanliness. The availability of extra features like mini-fridges and large mirrors adds to the convenience of staying here.
Though the temperature control in rooms has been mentioned as hit or miss with some finding the rooms too warm or too cold, this does not seem to considerably detract from the overall positive experience. Other minor negatives include views of a construction site from some rooms and occasional issues with amenities like air conditioning and lighting, but these are relatively few compared to the numerous affirmations of the room quality.
Overall, Aloft London Excel’s rooms impress with their spaciousness, modern and functional design, cleanliness and comfort, making it a commendable choice for travelers seeking a reliable and enjoyable stay in London.
Beds
Cleanliness
Staff
While the majority of feedback is positive with staff being described as amazing, accommodating and attentive, there are instances of criticism. Some guests experienced less friendly or inattentive service, particularly at reception and during busy times. Issues such as long queues at check-in and some negative attitudes were also pointed out. Despite these occasional drawbacks, the general consensus is that the staff contribute significantly to a pleasant stay, showing a genuine willingness to assist and make guests feel welcome. The hotel excels when it comes to the warm and professional demeanor of its staff, enhancing the overall experience for most visitors.
Wi-Fi
However, not all guests had such a smooth experience. A considerable number of reviews pointed out issues with weak or non-functional internet connections. Among the complaints were descriptions of the internet freezing or pausing, connections constantly cutting out or being outright unavailable. There were also mentions of poor signal strength near the hotel, possibly influenced by its proximity to the airport. For some, the Wi-Fi was deemed so unreliable that they resorted to using personal hot spots.
Additionally, connectivity issues extended to the hotel's Internet TV services, which frequently left guests unable to enjoy offerings such as YouTube, Netflix or other streaming options directly on their in-room televisions. Overall, while the Wi-Fi service at ‘Aloft London Excel’ can be exceptional for some, it can be quite problematic for others, potentially detracting from an otherwise pleasant stay.
Gym
Pool
Several visitors appreciate that the pool is open late, allowing for flexible schedules and that it includes access to additional amenities like saunas. The indoor pool is frequently noted as spacious, although some reviews indicate it can become crowded or is smaller than expected. Booking slots for the pool seem necessary at times, but the system generally works well for most guests.
Despite some occasional hiccups, such as times when the pool is under maintenance or renovation or when it's overwhelmed with kids, the general consensus is that the pool is a wonderful and relaxing feature of the hotel. Staff also receive commendations for their helpfulness, further enhancing the pool experience. Although a few reviews suggest improvements, particularly in the areas of pool capacity and maintenance, the overall sentiment is overwhelmingly positive, making the pool at Aloft London Excel a standout attraction.
Parking
However, pricing appears to be a significant point of contention. The standard rate for parking is £16 per night, which some guests found to be reasonable within the context of London prices, while others felt it was expensive or even excessive, particularly compared to neighboring hotels. A few guests faced challenges due to limited parking space availability or during events, which made it harder to find a spot.
Additionally, guests have commented on the lack of amenities like electric car charging points and the inconsistency between advertised parking availability and actual space. When everything functions smoothly, the parking situation adds convenience to the stay, but issues with cost and availability can negatively impact the experience.
Family
Families will find the location ideal, especially if visiting the Excel as the hotel is linked to its side entrance. Despite the absence of dedicated family or kids’ restaurants and limited activities for toddlers, the hotel’s overall atmosphere and facilities make it a great place for a family holiday. It's worth noting that some areas, like the hallways, may have been noted as smelly and certain amenities like robes and slippers are not provided.
In summary, Aloft London Excel stands out for its family-friendly environment, large rooms and amenities that cater to children, balancing both comfort and convenience for a memorable stay.
4 Star
The breakfast offerings receive positive remarks for variety and quality, enhancing the overall experience. Customer service is highly rated with some guests equating it to five-star standards. The hotel's facilities are noted as high-end, making it a recommendable option for those visiting London, particularly for business trips and conferences.
The location of the hotel is convenient, adding to its appeal as a good value for money option. Despite some minor comparisons to more budget accommodations, the general consensus is that the hotel delivers on its four-star promise, providing necessary amenities and a modern atmosphere. Overall, Aloft London Excel is worth the stay and stands out as a commendable option among four-star hotels.
Business
Positioned within easy reach of Canary Wharf and the Excel Centre, the location is ideal for those attending conferences or conducting meetings. The hotel features meeting rooms and conference rooms with a business center that many reviewers have rated highly. Guests appreciate the easy access in and out, facilitated by convenient public transportation and good parking options.
The hotel experience is enhanced by the welcoming and exceptionally helpful staff, ensuring guests' business needs are met efficiently. Complimentary breakfast and other business-oriented amenities make it a considerate choice for business travelers.
While the surrounding area may lack dining options in the evening for those relying on public transportation, the emphasis of the hotel's facilities on business purposes makes it a highly recommended choice for any business traveler. With its business-friendly environment, Aloft London Excel emerges as a top choice for those seeking a reliable and well-equipped venue for business activities in London.
Accessible
Families traveling with children will appreciate the hotel's family-friendly atmosphere, combined with its accessibility. Aloft London Excel's close proximity to the DLR station and other public transport links makes it easy to reach central London, enhancing its convenience for those relying on public transportation.
Accessible parking and the ease of picking up and accessing the hotel add to its appeal. While there were a few mentions of poor access and rude staff at reception, these were not dominant themes. Accessibility issues that did arise were dealt with promptly, showcasing the hotel's commitment to guest satisfaction. Overall, Aloft London Excel provides a good location and facilities for guests with disabilities, ensuring both comfort and ease of travel.
Heated Pool
Indoor Pool
Honeymoon
Romantic
Dog Friendly
The location is highly convenient with easy access to the city center via public transportation, adding to its appeal for travelers. Despite some issues such as the main bar being closed and the view from certain rooms facing a construction site, the overall positive experience for pet owners stands out.
While a few guests mentioned contrasting experiences with specific staff members regarding the size of permitted dogs, the general consensus points to a thoroughly dog-friendly environment. This makes Aloft London Excel an inviting option for anyone traveling with their furry companions.
Yes, Aloft London Excel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Aloft London Excel.
Yes, Aloft London Excel welcomes dogs.
Yes, parking facilities are available at Aloft London Excel.
Yes, Aloft London Excel has a gym.
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