DoubleTree by Hilton London Victoria

London 51.49395700, -0.14341200 , 2 Bridge Place, Victoria (Show on Map)
7.6
Good


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Summary of reviewsDoubleTree by Hilton London Victoria is widely celebrated for its exceptional location, being directly opposite Victoria Station which offers seamless access to trains, the tube and buses. The prime positioning places guests within walking distance to major attractions such as Buckingham Palace and Westminster, as well as theaters, dining options and shops, making it a perfect base for both sightseeing and business travelers.

The breakfast service at the hotel earns substantial praise for its superb and varied selection, accommodating various dietary needs including gluten-free and vegetarian options. Guests particularly appreciated the range of fresh, well-prepared items and unique touches like a pancake machine. While there are minor criticisms about occasional delays and busy breakfast rooms, the attentive and friendly staff help mitigate these issues.

Dinner at the hotel’s restaurant also gets commendable feedback for its reasonable prices and well-prepared dishes such as fillet steak, though some guests noted occasional issues with service speed and the quality of specific dishes. Nevertheless, the friendly and accommodating attitude of the restaurant staff and the convenience of nearby dining spots contribute to a satisfying culinary experience.

Rooms are generally described as spacious, clean and comfortable with modern amenities. Guests appreciate the friendly and helpful service, though some report issues with room temperature control, noise and occasional maintenance problems. The hotel’s cleanliness is mostly praised, but there are sporadic complaints about lapses in housekeeping standards.

The staff at DoubleTree by Hilton London Victoria are often highlighted as a standout feature for their friendliness, attentiveness and professionalism. Specific members receive mentions for their exceptional service, significantly enhancing the guest experience despite occasional criticisms about inconsistency.

The hotel offers reliable free Wi-Fi, generally receiving positive remarks for its strong and fast connection, although there are occasional reports of connectivity issues in some rooms. The gym facilities receive mixed reviews with some guests finding them adequate while others comment on their small size and ventilation issues.

For families, the hotel provides a welcoming atmosphere with thoughtful touches like milk and cookies for children. However, some find the family rooms cramped and have concerns about safety. Nonetheless, the convenient location and helpful staff make it a practical choice for family stays.

The nearby nightlife options are noted positively with a variety of bars, restaurants and theaters easily accessible, although the immediate vicinity of the hotel is relatively quiet. Bed comfort reviews are mixed; while many guests find them extremely comfy, others find the beds too hard or small, indicating some inconsistency.

In summary, DoubleTree by Hilton London Victoria offers a highly convenient location, friendly service and generally well-received amenities, making it a strong choice for visitors aiming to explore London comfortably. Improvements in consistency regarding room and service quality could further enhance the overall guest experience.
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Categories
Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types
Queen Room This contemporary styled room boast a seating area, a flat-screen TV with satellite channels, luxury linen and towels and en suite bathroom.

Superior Queen Room This contemporary styled room boasts a 37-inch flat-screen HD TV with satellite channels, luxury linen, towels and an en-suite bathroom. It also features a queen-sized bed and climate control.

Twin Room This contemporary styled room boasts a flat-screen TV with satellite channels, luxury linen, towels, a mini-refrigerator and an en suite bathroom.

King Studio Suite with Sofa Bed This suite with a flat-screen TV with satellite channels also features free WiFi, an en suite bathroom, a hairdryer and a seating area.

Family Twin Room This triple room features air conditioning and an electric kettle. It contains 2 single beds and 1 rollaway bed.

Queen Room - Mobility Access The spacious air-conditioned double room offers a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.

Premium King Room This room has a city skyline view on the high floor, 40-inch TV, mini-refrigerator, bathrobe and slippers.

Superior Family Queen Room This room on a high floor, features air conditioning and an electric kettle. It contains 1 queen bed and 1 rollaway bed with upgraded amenities.

Deluxe Double Room with Two Double Beds The quadruple room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit has 2 beds.

Deluxe King Room This double room is air-conditioned and features a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.

Duplex Suite with Two Double Beds and Sofa Bed This suite is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker, a safe deposit box and heating.

Deluxe Family King Room with Sofa Bed The spacious air-conditioned triple room features a flat-screen TV, a tea and coffee maker, a seating area and a safe deposit box. The unit has 2 beds.

Guest Reviews
7.6
Good
Location
DoubleTree by Hilton London Victoria boasts a stellar location, earning high praise from guests for its convenience and accessibility. Positioned right across the road from Victoria Station, it offers easy access to trains, the tube and buses, making it an ideal hub for exploring London. Notably, the central location places guests within close proximity to popular tourist attractions such as Buckingham Palace, Big Ben and Westminster.

The hotel's advantageous setting is further appreciated by theater enthusiasts with nearby venues like Apollo Victoria Theatre and Victoria Palace Theatre just a short walk away. The neighborhood also provides easy access to various restaurants, pubs and shops, enhancing the overall visitor experience.

Guests frequently highlight the convenience of the location for both sightseeing and business purposes. Whether it's catching a guided tour, attending an event or simply navigating the bustling city, the hotel's strategic position simplifies travel plans and maximizes time spent enjoying London's offerings.

In summary, the location of DoubleTree by Hilton London Victoria is consistently described as excellent, perfect and unbeatable, solidifying its reputation as a prime choice for visitors looking to explore the heart of London with ease.

Breakfast
The breakfast experience at the DoubleTree by Hilton London Victoria has received largely positive feedback from guests. Visitors frequently describe the breakfast as superb, excellent and delicious with a wide, varied selection that caters to various dietary needs, including gluten-free and vegetarian options. The offering includes a rich assortment of breads, fruits, yogurts and traditional British breakfast items, all well-cooked and fresh each morning.

Guests noted the breakfast as very complete and comprehensive with some highlighting the inclusion of unique options like a pancake machine and chocolate muffins. The buffet style ensures a plentiful supply with enough choices to satisfy different tastes, making it a key highlight for many.

While the quality and variety of the food generally received high praise, a few visitors mentioned issues like cold eggs and tea, busy breakfast rooms and occasional delays in replenishing items. Despite these occasional drawbacks, the attentive and friendly staff often compensate, ensuring a pleasant dining experience.

Overall, the breakfast at DoubleTree by Hilton London Victoria stands out for its quality, variety and accommodating service, contributing positively to guests' stays.

Dinner
Nestled near Victoria Station, DoubleTree by Hilton London Victoria boasts a restaurant with reasonable prices and a bar offering a diverse menu. The restaurant receives high praise for its excellent dinners with standouts like the fillet steak and wine combination. Diners appreciate the good, plentiful food served and gluten-free options are available. The bar and restaurant areas, though basic in decor, are commended for their lovely food and wide selection of dishes. Guests have enjoyed several meals at the bar, noting the very filling portions and the quality of bar food. The hotel is also surrounded by a variety of dining options, including a famous burger joint and a delicious breakfast spot, making it convenient for organizing meals.

While the overall feedback is positive, there are occasional criticisms regarding the service speed in the restaurant and the bar's early closing time of 10:30 pm. Some guests noted specific issues with certain dishes, such as unseasoned risotto and a well-done steak that was meant to be rare. Despite these minor setbacks, the polite and accommodating restaurant staff contribute to a generally favorable dining experience. Overall, the hotel's dining offerings contribute significantly to an enjoyable stay, complemented by the convenience of nearby cafes and restaurants.

Rooms
DoubleTree by Hilton London Victoria receives generally positive feedback on its rooms with multiple guests highlighting the spaciousness, cleanliness and comfort. Many rooms are described as large, especially by London standards and equipped with modern amenities. The hotel's staff is often commended for providing friendly and attentive service, contributing to a pleasant guest experience.

Rooms come well-decorated and create a cozy, relaxing atmosphere with comfortable beds frequently mentioned. Guests appreciate the clean and spacious bathrooms, although there are occasional reports of maintenance issues such as cracks or blockages in sinks and showers. Modern facilities and thoughtful touches, like Crabtree products in the bathrooms and efficient room service, contribute positively to the stay.

However, there are some recurring criticisms. A notable number of reviews mention that the rooms can be small, particularly family rooms, which may feel cramped for groups. Issues with room temperature control, noise from nearby areas and occasional cleanliness lapses are also reported. Certain guests experienced delays and found their rooms not serviced or up to expected Hilton standards upon arrival.

Despite some reports of maintenance problems and small room sizes, most guests find the DoubleTree by Hilton London Victoria to offer a comfortable and well-located accommodation choice with attentive service and generally good amenities.

Beds
The reviews for the beds at DoubleTree by Hilton London Victoria present a mixed picture. On the positive side, many guests found the beds to be extremely comfortable with phrases like extremely comfortable bed, bed was so comfortable and the most comfortable beds ever frequently mentioned. Words such as super comfy and comfy were often used to describe both the beds and pillows, indicating that a significant number of guests enjoyed a good night's sleep. Descriptions like large bed, big comfortable bed and comfortable beds and pillows further emphasize the comfort and spaciousness for many.

However, there are notable criticisms as well. A portion of guests felt the beds were too hard or uncomfortably firm with comments like mattress rock hard and extremely hard beds. Some found the mattresses to be lumpy or inadequate, contributing to an uncomfortable stay. Additionally, there were complaints of the beds being small or having issues like tilted frames and poor support from extra beds. The pillows also received mixed reviews; while some found them super comfy, others described them as too soft or lacking support.

Overall, while many guests had positive experiences with the bed comfort, there were significant numbers who did not, pointing to a level of inconsistency that could affect the quality of sleep for visitors.

Cleanliness
DoubleTree by Hilton London Victoria receives a mix of feedback concerning cleanliness with a significant number of guests praising the hotel for its cleanliness and upkeep. Many reviews highlight clean, comfortable rooms with amenities, noting that housekeeping services were prompt and efficient in maintaining tidy rooms daily. Public areas, including lobbies and hallways, were often described as clean and well-maintained. The hotel's overall ambience is described as peaceful and spotless, contributing to a positive guest experience.

However, some guests reported issues suggesting inconsistencies in cleanliness standards. They pointed out instances of dirty carpets, stained curtains and inadequate bathroom sanitation. There were occasional complaints about mold, unpleasant odors and poorly cleaned fixtures. Some guests experienced subpar housekeeping services, such as missing towel changes and overlooked cleaning requests.

Despite these negative experiences, the majority of guests found the hotel to be a clean and comfortable place to stay with several emphasizing the hotel's good location and friendly staff. Improvements in consistent housekeeping practices and attention to detail could enhance the overall guest satisfaction.

Staff
The staff at DoubleTree by Hilton London Victoria has garnered an impressive variety of reviews from guests. The consensus highlights a predominantly positive and welcoming environment. Many guests praised the staff for being extremely friendly, attentive and courteous, making their stay enjoyable and comfortable. Accolades were given to the reception staff for their helpfulness and willingness to go the extra mile with several mentions of specific staff members such as Mary and Rosie who were highlighted for their exceptional service.

Guests frequently noted the high level of professionalism and friendliness among the team, often describing them as being super helpful, supportive and accommodating. The service was often described as excellent with many guests appreciating the warm welcome, including the signature warm cookies at check-in. The attention to guests' needs and the staff's polite demeanor were repeatedly mentioned as standout aspects of their stay.

However, there were occasional criticisms regarding inconsistencies in service quality. Some guests felt that the reception staff was not always helpful or adequately trained and a few experienced slow or indifferent responses to their requests. Issues were occasionally noted with housekeeping and the bar staff, where some guests found the service to be less than stellar.

Despite these few negative mentions, the overwhelming majority of reviews lauded the hotel staff for their friendliness and dedication, creating a welcoming and pleasant environment for visitors. The positive interactions with the staff evidently play a significant role in the overall guest experience at DoubleTree by Hilton London Victoria.

Wi-Fi
When staying at the DoubleTree by Hilton London Victoria, guests generally enjoyed ample access to free Wi-Fi. Many reviews highlight the Wi-Fi as being good or decent with compliments mentioning that the coverage was strong and the connection worked well. Several guests noted that the Wi-Fi was quick and worked perfectly, making it a reliable choice for both casual surfing and more data-intensive tasks. However, some reviews pointed out occasional issues, such as unreliable or slow network reception and a few visitors experienced problems with Wi-Fi in their rooms, but these instances appeared to be less common. Overall, the Wi-Fi at DoubleTree by Hilton London Victoria received favorable comments, providing a convenient and user-friendly experience that enhances guests’ stays.

Gym
The gym facilities at DoubleTree by Hilton London Victoria receive mixed feedback from guests. On the positive side, some reviews highlight that the gym is good and offers decent facilities, making it a practical option for maintaining fitness routines. However, other guests have noted that the gym can be somewhat basic and small with ventilation issues contributing to an unpleasant smell. Additionally, there are instances where guests remarked on the absence of gym facilities altogether or faced difficulties due to existing reservations. Overall, while the gym has its merits, its limitations and occasional operational hiccups might detract from the overall experience.

Family
The DoubleTree by Hilton London Victoria offers a generally family-friendly atmosphere, making it a solid choice for those traveling with children. The hotel provides thoughtful touches like bottles of milk and cookies for kids, along with comfortable and sufficiently sized rooms that can accommodate families, though some reviewers noted that family rooms can feel cramped. The quality of extra bedding varies with some guests finding foldaway beds and sofa beds comfortable, while others felt they were uncomfortable, especially for teenagers and additional children.

The location is convenient, situated near the subway and shops, which adds to the ease of travel for families. The staff is frequently mentioned as friendly and helpful, adding a positive note to the overall family-oriented experience.

However, it’s worth noting that multiple guests have remarked on the small size of family rooms, suggesting that the space can be tight for larger families or extended stays. Additionally, some concerns were raised about the safety of the hotel for children, indicating that parents might want to be cautious.

Despite these issues, many families found the hotel met their needs, offering a comfortable and practical stay with satisfactory amenities, making it a good option for a family trip to London.

Nightlife
The area around DoubleTree by Hilton London Victoria offers convenient access to a variety of nightlife options, despite some guests describing the immediate vicinity as generally quiet. The hotel's location is praised for being close to numerous bars, restaurants and entertainment venues, including popular theatres for shows like Wicked and Hamilton. Guests noted that there are lots of great pubs and shops nearby, making it easy to find evening entertainment. The bar staff in the area have been commended for their warm and friendly service. Although some reviews pointed out limited nightlife directly next to the hotel, the broader area boasts plentiful options for those seeking to explore London's vibrant nighttime scene.

Business
The DoubleTree by Hilton London Victoria proves to be a strong choice for business travelers, primarily due to its strategic location in the central business district. The hotel offers an ideal setting for work-related trips, featuring business-friendly amenities and facilities.

Guests have highlighted the hotel's well-equipped business center, free Wi-Fi and a variety of meeting rooms that cater to various professional needs. The environment is notably helpful for business meetings and the available technology supports effective conferences and presentations. Although some found the cost of the meeting facilities to be high, the functional spaces and essential business comforts provided made it a suitable choice for work commitments.

The hotel's quiet rooms, cleaned daily and ample power outlets cater to the needs of business guests, allowing for a productive and undisturbed stay. The welcoming receptionists and efficient support services further enhance the business travel experience. The location is well-connected with easy access to transport, making it convenient for professionals needing to navigate the city.

Despite some concerns about space and price, the overall feedback suggests that the DoubleTree by Hilton London Victoria delivers a beneficial experience for business travelers with its prime location and business-centered amenities making it a recommended option for work travel.

Accessible
DoubleTree by Hilton London Victoria receives praise for its accessibility, making it a suitable choice for guests with disabilities. Situated near major transport links, such as train stations and coach services, the hotel ensures ease of access from the road and main entrance. It offers an accessible environment with easy access to local attractions, theatres and shops.

All hotel levels are conveniently connected to the main lobby and the availability of ramps on the ground floor supports mobility-impaired guests. WiFi is accessible throughout the hotel, ensuring connectivity for all visitors. The rooms and facilities are designed to be comfortable and usable for those with reduced mobility and the lack of steps at the entrance facilitates smooth access.

However, while the overall accessibility is commendable, some guests noted that the accessible entrance could be more visible and that specific amenities might need further adjustments for individuals with particular needs. Despite these points, the hotel provides an inviting and largely visitor-friendly experience for disabled guests.

Honeymoon
DoubleTree by Hilton London Victoria offers an ideal setting for honeymooners with a variety of dedicated honeymoon suites that ensure a memorable experience. The quality of the facilities in these suites is exceptional, characterized by their well-appointed features and romantic ambiance. Special attention is given to honeymooners with thoughtful touches that enhance the romantic atmosphere. The hotel provides lovely rooms specifically decorated for honeymoons, which have received praise for their ambiance and romantic options. Honeymoon amenities are of a high standard, contributing to a perfect honeymoon setting. With its excellent attention to detail and romantic offerings, this hotel is highly recommended for couples seeking a flawless honeymoon experience.

Luxury
DoubleTree by Hilton London Victoria offers a luxurious atmosphere with high-end accommodations that make a remarkable first impression. Guests often praise the elegant decor and ambiance, mentioning the upscale feel throughout the hotel. The hotel’s location is also frequently highlighted as very convenient, adding to the overall positive experience.

Rooms are described as beautifully decorated and come with luxury amenities, including premium Crabtree products in the bathrooms. Many visitors found the beds to be exceptionally comfortable, contributing to an overall sense of relaxation and luxury.

Despite a few mentions of the furniture being slightly outdated, the cleanliness and maintenance are generally well-regarded. Some reviews note that the hotel feels akin to a 4-star establishment and several guests were pleased with room upgrades that added an extra touch of luxury to their stay.

The luxury suite options and high-end hotel facilities further amplify the upscale experience. From well-appointed bathrooms to a genuinely sophisticated ambiance, DoubleTree by Hilton London Victoria fulfills many aspects of what one would expect from a luxurious hotel stay, even if some guests felt the high price was not fully justified by the overall experience.

Romantic
The DoubleTree by Hilton London Victoria offers an ideal setting for a romantic stay with a notable emphasis on creating a cozy and intimate atmosphere. The hotel's clean and modern facilities enhance the overall experience, making it an excellent choice for couples looking to explore London.

Located conveniently for reaching any part of the city, guests find it both a handy and romantic location. The elevator service is reliable, adding to the ease of navigating the hotel. Staff members are particularly attentive, often going above and beyond to ensure a lovely romantic stay. They cater to every need, enhancing the feeling of comfort and attention to detail.

Rooms at the DoubleTree feature romantic decor and ambiance with silky sheets and lovely scenery adding to the appeal. The layout of the rooms is designed to maximize romantic views, creating a perfect backdrop for any couple's getaway. Many visitors have highlighted the romantic ambiance and thoughtful room design as key factors in their enjoyable stay.

Overall, the DoubleTree by Hilton London Victoria is consistently described as a perfect spot for romantic getaways, offering everything needed for a memorable and delightful stay in the heart of London.


No, DoubleTree by Hilton London Victoria doesn't have any pool.

No, a spa isn't available at DoubleTree by Hilton London Victoria.

No, DoubleTree by Hilton London Victoria doesn't allow dogs.

No, parking facilities aren't available at DoubleTree by Hilton London Victoria.

Yes, DoubleTree by Hilton London Victoria has a gym.

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