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Summary of reviewsHoliday Inn London Camden Lock by IHG, receives predominantly positive reviews across various aspects contributing to an overall satisfying guest experience. The standout feature of the hotel is its exceptional location. Situated right next to Camden Lock, guests enjoy easy access to Camden Market’s vibrant shops, diverse restaurants and lively nightlife. Proximity to Camden Town tube station ensures that London's attractions are within convenient reach, while the hotel itself offers a quiet refuge from the bustling surroundings. The fantastic views from rooms overlooking the canal are frequently highlighted, adding to the hotel's charm.
The hotel’s breakfast receives glowing praise for its variety and quality, catering well to different dietary preferences, including vegetarian and gluten-free options. Guests appreciate the clean, bright and airy breakfast environment, along with the friendly and attentive service. However, a few guests mention minor issues like food temperature and price concerns.
Dinner offerings at the hotel are more mixed with many guests expressing disappointment over limited variety and inconsistent quality. Slow bar service and the poorly managed dining facilities are points of critique. The plethora of nearby dining options, however, mitigates this inconvenience for many guests.
The rooms are highly commended for their cleanliness and comfort. Spacious, well-presented rooms with high-quality beds are common highlights. While some areas show signs of wear and may benefit from refurbishment, the overall cleanliness and regular restocking by diligent housekeeping staff are appreciated. Rooms with stunning views and larger suites receive particular praise for their additional luxury and space.
The cleanliness of the entire hotel is a recurring theme in positive reviews, extending from rooms to bathrooms and common areas. The friendly and helpful staff significantly enhance the guest experience with reception and housekeeping teams frequently commended for their proactive and welcoming service.
Free Wi-Fi at the hotel is generally reliable with some guests experiencing occasional issues with speed and connectivity, but many find it adequate for their needs. The hotel’s small yet clean and well-maintained gym, complete with a pleasant sauna, provides a satisfactory experience for guests looking to stay active.
Families find the hotel particularly accommodating with spacious family rooms, friendly staff and thoughtful gestures like room decorations for special occasions. The atmosphere is geared toward providing a warm and enjoyable stay for families with young children.
In terms of nightlife, the hotel's location is ideal for those wanting to explore Camden’s vibrant scene with numerous bars, pubs and music venues in close proximity. However, noise from the bustling area can be a consideration for some guests, particularly on weekends.
The hotel's beds receive high praise for comfort, contributing to restful nights for many guests. Descriptions such as "super comfortable" and "incredibly comfy" underscore the hotel’s focus on guest comfort.
Overall, Holiday Inn London Camden Lock by IHG, offers a well-rounded and generally positive experience with its strategic location, excellent breakfast, clean and comfortable rooms and exceptional staff service, making it a favored choice for visitors wishing to explore the heart of Camden. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Queen RoomA satellite TV and hairdryer are provided in each bright room. A power shower is included in every private bathroom.
Standard Double Room with Two Double BedsA satellite TV and hairdryer are provided in each bright room. A power shower is included in every private bathroom.
Standard Queen Room with ViewOverlooking Regent's Canal, this room includes a satellite TV and hairdryer. A power shower is included in every private bathroom.
Premium King Room with BalconyA balcony with London views, a king-size bed, chocolate bars and deluxe toiletries are included in this spacious and modern suite. A satellite TV and power shower are also included.
Premium King RoomThis air-conditioned room features a TV and en-suite bathroom.
Standard RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV. The unit offers 1 bed.
Premium King Room with ViewThe spacious double room offers a tea and coffee maker, a seating area, as well as a private bathroom featuring a bath and a shower. The double room provides a wardrobe, a safe deposit box, heating, a flat-screen TV, as well as river views. The unit offers 1 bed.
Premium King Room with Balcony and ViewA seating area with a flat-screen TV, a desk, a terrace and a private bathroom are offered in this spacious double room. The unit has 1 bed.
Standard Queen Room - Disability AccessProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV. The unit offers 1 bed.
Premium Queen Room with sofa bedThe unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Holiday Inn London Camden Lock boasts a highly praised location that guests find nearly perfect for exploring the vibrant heart of Camden. Positioned right next to Camden Lock, the hotel is mere steps away from Camden Market, offering easy access to a bustling hub of shops, restaurants and nightlife. Visitors frequently highlight the convenience of being centrally located, making it easy to walk to nearby attractions like The Roundhouse, Electric Ballroom and Regents Canal. The proximity to Camden Town tube station is also a major plus, providing straightforward connections to the rest of London. Despite being in a lively area, many guests appreciate that the hotel itself remains a quiet refuge from the surrounding buzz. The fantastic views, particularly from rooms overlooking the canal, add to the appeal, making it an ideal base for anyone looking to immerse themselves in the energetic atmosphere of Camden.
Breakfast
Holiday Inn London Camden Lock enjoys glowing praise for its breakfast offerings from a majority of guests. The breakfast is often highlighted as diverse and abundant, catering well to various dietary needs including vegetarian and gluten-free options. The buffet features a hearty selection of traditional English and continental dishes, consistently described as tasty and well-prepared. Many guests find the breakfast to be of excellent quality with some noting a few exceptional standouts, such as the vegetarian sausages and the array of healthy options.
The staff frequently receive commendations for their friendliness and attentiveness, enhancing the breakfast experience. The clean, bright and airy environment in the breakfast area is another positive aspect that guests appreciate. Additionally, the hotel's location adds to the charm with guests noting the convenient proximity to Camden Lock.
However, the breakfast experience isn't universally perfect. Some guests mention issues such as the food not being served hot enough, a limited variety compared to other IHG hotels and occasional problems with the consistency of food quality. There are also mentions of price concerns with some finding the breakfast offerings a bit pricey or not included in the room rate.
Overall, while there are some critiques, the breakfast at Holiday Inn London Camden Lock largely receives strong endorsements, making it a valued part of the guest experience.
Dinner
When considering dining options at the Holiday Inn London Camden Lock, feedback from guests has been mixed. While the breakfast offerings garner positive remarks for being good, well-catered towards vegetarians and occasionally great, the same can't be said for the dinner experience. Many reviews note the dinner as being disappointing, lacking in variety and generally poor in quality. Guests have highlighted issues with slow bar service, limited menu options and poorly managed dining facilities. Some have even described the food as inedible or unimpressive. Despite complimentary drinks and efforts by the hotel staff, the bar service has received criticism for being slow and the evening menu, although well-prepared for some, doesn’t always meet expectations. However, the hotel's prime location does offer a silver lining with a plethora of dining choices, bars and markets just a stone's throw away, giving guests ample alternatives outside the hotel premises.
Rooms
Holiday Inn London Camden Lock by IHG, receives predominantly positive feedback regarding its rooms, highlighting their cleanliness and comfort. Guests frequently mention the spaciousness of the rooms with many finding them large enough to accommodate additional furniture like desks, coffee tables and armchairs. The rooms are described as well-presented, light and offering nice views, particularly those overlooking Camden Lock.
The comfort of the beds is a standout feature with multiple reviews noting their high quality. Additionally, the rooms are generally quiet, contributing to a good night’s sleep. While some rooms are noted for modern amenities and stylish furnishings, others appear to fall short, showing signs of wear and requiring refurbishment. Issues such as dated decor, worn carpets and small, stuffy rooms are mentioned. Some rooms could also benefit from better soundproofing, updated facilities and more frequent maintenance.
Despite these areas needing improvement, many guests praise the overall cleanliness with regular restocking of essentials by the staff. The larger rooms, including the penthouse suite, are particularly adored for their space and stunning views. In terms of amenities, some rooms feature bathtubs, fridges, minibars and balconies, which add a touch of luxury to the stay.
While there are occasional comments about minor inconveniences like awkward kettles, small bathroom spaces and the absence of fridges, guests generally regard the rooms as excellent in terms of size, cleanliness and comfort. The hotel’s location and friendly staff further enhance the experience, making it a reliable choice for visitors to Camden.
Beds
The beds at the Holiday Inn London Camden Lock by IHG, have received overwhelmingly positive feedback from guests. Reviewers frequently describe the beds as comfortable, super comfortable and incredibly comfy. Many guests appreciated the softness of the mattresses and pillows with several mentioning that the beds provided a good night's sleep. The clean and cozy nature of the bedding also received praise, adding to the overall comfort of the rooms.
There were a few mentions of the beds being small or sagging and some found the mattresses uncomfortable. However, these comments were in the minority compared to the many guests who found the beds to be of good quality and the right size, whether they booked queen-sized, king-sized or family beds.
In summary, guests generally found the beds at the Holiday Inn London Camden Lock to be a highlight of their stay, offering a restful and comfortable experience. The frequent use of terms like "super comfy" and "extremely comfortable" suggests that the hotel prioritizes guest comfort when it comes to its bedding.
Cleanliness
Holiday Inn London Camden Lock by IHG, offers a consistently clean and comfortable experience according to numerous guest reviews. Visitors frequently describe the hotel as very clean with rooms maintaining a high standard of cleanliness and comfort. The cleanliness extends throughout the hotel, including the bathrooms and common areas, which guests often found spotless and well-maintained.
The staff receive frequent praise for being friendly and helpful, further contributing to a positive stay. While some reviews mention that certain areas, such as carpets and room décor, are showing signs of age, the overall cleanliness and upkeep of the premises remain commendable.
Despite minor issues, such as occasional musty smells and dated furnishings in some rooms, the general sentiment emphasizes a high standard of cleanliness. The hotel’s convenient location, modern facilities and diligent housekeeping contribute to a pleasant and satisfactory stay for guests.
Staff
Visitors to the Holiday Inn London Camden Lock by IHG, frequently highlight the exceptional quality of the hotel's staff. Across multiple facets of their experience—whether at check-in, during breakfast or throughout their stay—guests consistently encounter friendly, helpful and attentive employees. Reception staff, in particular, are often commended for their efficiency and cooperative spirit with individuals like Devarsh and Prerna noted for going above and beyond to enhance the guest experience.
Guests find that nothing is too much trouble for the personnel at this hotel with several reviewers emphasizing the proactive and welcoming nature of the staff members. Various team members are recognized for their warm, courteous demeanor and their readiness to assist with any issues, often resolving problems within minutes. Breakfast service is another highlight, thanks to prompt and polite attendants who ensure a pleasant start to the day.
Moreover, the commitment of the staff extends beyond mere courtesy; they frequently delight guests by adding special touches to personal celebrations such as birthdays. Housekeeping and maintenance teams also receive accolades for their exceptional service and diligence, contributing to the overall positive atmosphere of the hotel.
While a couple of reviewers mentioned isolated instances of less favorable interactions with specific staff members, these are significantly outnumbered by the positive comments. The vast majority of guests appreciate the approachable, friendly and professional attitude of the staff, which seems to enhance the overall appeal of the Holiday Inn London Camden Lock, making it a recommended choice for travelers seeking excellent customer service in a convenient London location.
Wi-Fi
Holiday Inn London Camden Lock offers an array of Wi-Fi experiences according to guest reviews. Predominantly, the Wi-Fi is praised for being good, fast, reliable and free, ensuring a smooth online experience for most visitors. It is highlighted that the Wi-Fi signals are well maintained throughout the hotel, making it convenient for guests to access the internet in various areas. However, some guests noted issues such as slow speeds, poor Wi-Fi strength in certain rooms and difficulties logging in with devices. Despite these occasional setbacks, many found the connection adequate and functional for their needs with positive remarks about seamless service and easy setup.
Gym
The gym at the Holiday Inn London Camden Lock by IHG, has received mixed feedback from guests. While some found the gym to be small, it was consistently described as clean and well-maintained. The facilities available were appreciated, though a few guests noted the limited equipment. Access to the gym was convenient and the addition of a sauna was a pleasant surprise for many. However, there were occasional issues such as an empty water dispenser. Overall, the gym provided a satisfactory experience for guests looking to stay active during their stay.
Family
Holiday Inn London Camden Lock stands out as a superb choice for families visiting the vibrant area of Camden. The hotel offers family-friendly rooms that are considered spacious and well-maintained with several reviewers highlighting that they are ideal for those traveling with children. Many families appreciated the effort the staff put into making their stay special, from decorating rooms for celebrations to accommodating early check-ins.
Guests with small children found the atmosphere perfect and the young ones particularly enjoyed amenities like the pool and a cute teddy bear left in the room. The overall vibe is one of warmth and accommodation with friendly staff contributing to a familial atmosphere.
While there were a few mentions of rooms being small for larger families, the general consensus is that the family rooms are adequate and the experience is positive, making it a popular choice for various family occasions including vacations, weddings and weekend getaways. Despite some minor drawbacks like less-than-ideal views in some rooms, the overall perception is that the hotel excels in providing a comfortable and enjoyable stay for families with kids.
Nightlife
Holiday Inn London Camden Lock by IHG, is ideally situated for those looking to immerse themselves in the vibrant nightlife of Camden Town. With its location in the heart of one of London's most eclectic neighborhoods, guests have easy access to a multitude of bars, pubs and music venues. The proximity to popular spots like the Jazz Cafe, Electric Ballroom and Powerhaus nightclub makes it a perfect choice for gig-goers and concert attendees.
Camden's nightlife is diverse and lively, contributing to the area's energetic vibe. The hotel is just a short walk away from Camden Market, providing visitors with an array of eateries, shops and additional entertainment options. It's also well-connected by public transport, making it convenient for exploring other parts of London.
However, the bustling nightlife does come with some noise, especially from Friday to Saturday. Guests have reported noise from street activity, nearby pubs such as Wetherspoons and events at Camden Lock. For those sensitive to noise, this could be a consideration, especially since some rooms face these lively areas.
Despite the potential for noise, many guests find the hotel's location advantageous for a vibrant and culturally rich stay with the constant buzz of Camden adding to the overall experience. Whether exploring markets by day or enjoying the nightlife, the holiday inn offers a strategic base for an engaging visit to London.
4 Star
Holiday Inn London Camden Lock by IHG, often garners mixed reviews when it comes to its four-star rating. Guests repeatedly praise its excellent location, highlighting its centrality and ease of access. Many find the hotel to be clean and appreciate the comfortable beds, which contributed to an overall positive experience. The breakfast also receives favorable mentions with several noting its quality. Additionally, the establishment is considered family-friendly and maintained to a good standard, contributing to its four-star status in these regards.
However, there are recurring comments about certain shortcomings. Several guests felt that the facilities and services did not align with the expectations of a four-star hotel, citing issues such as the lack of a refrigerator in the rooms and intermittent hot water. The decor and rooms are also described as dated and some feel the hotel falls short of true four-star quality and value for the price.
Despite these drawbacks, the hotel's friendly service and accommodations were appreciated by many, who nevertheless felt it offered a generally pleasant stay. Overall, while it may not meet all conventional four-star standards, it provides a comfortable and convenient base for exploring Camden and central London.
Business
Holiday Inn London Camden Lock provides a conducive environment and essential amenities tailored for business travelers. Guests have praised features such as the good desk and work area, making it convenient for handling office matters. The hotel offers a business center, complete with functional business facilities that include meeting rooms and conference facilities. The rooms are described as large, modern, clean and functional, fitting for business use. The staff are noted to be helpful and the Wi-Fi signals are reliable, ensuring smooth online operations.
Located next door to a business travel centre, the hotel is ideally situated for both business and leisure. Despite some limitations like limited coffee station options and the absence of European plugs, the hotel's facilities are deemed suitable for corporate stays. Overall, it meets the needs of business travelers, providing a practical and quiet environment conducive to work.
Accessible
Holiday Inn London Camden Lock, an IHG Hotel, stands out for its strong commitment to accessibility, making it a convenient option for guests with disabilities. Reviews highlight the hotel's spacious and accessible rooms, which feature necessary facilities and are designed to accommodate guests' needs. Although some rooms may lack additional seating like a sofa, the overall arrangement is well-suited for disabled guests, ensuring comfort with amenities such as comfortable beds.
The hotel's accessibility extends beyond the rooms—ramp and lift access are available, making it easy to navigate the premises. The staff are frequently praised for their friendliness and willingness to assist, further enhancing the accessible experience.
The location of the hotel is another significant advantage. It is situated near a tube station, shops, restaurants and central landmarks, making it easy to explore London by foot, taxi or public transport. The airport is also conveniently accessible. Guests consistently noted the hotel's strategic position in a very accessible area, making their stay both comfortable and hassle-free. While there were a few mentions of minor accessibility challenges, the overall feedback indicates that the hotel is a reliable and user-friendly option for guests with disabilities.
Honeymoon
The Holiday Inn London Camden Lock by IHG, is frequently highlighted as an excellent choice for honeymooners. The hotel offers honeymoon suites, including a Deluxe Honeymoon Suite, making it an ideal destination for romantic getaways. Many guests found it perfect for their first night as a married couple with special touches like a cake baked as a surprise adding to the romantic ambiance. Despite some feedback on the hotel and surrounding areas not being as appealing, the overall honeymoon experience is praised for its romantic and memorable feel.
Luxury
Guests of Holiday Inn London Camden Lock by IHG, have shared mixed reviews regarding the luxuriousness of their stay. Many note that the hotel provides a luxury experience, especially highlighting the penthouse and executive suites as standout features. Phrases such as luxurious stay, luxury hotel experience and luxurious touch suggest a significant level of comfort and sophistication in certain rooms.
Specifically, the penthouse suite is frequently mentioned as a luxurious option, ideal for a family or romantic break. Descriptions of lavish and marble bath suggest a high-end feel in these selected rooms. Beautiful and lovely luxury rooms reinforce the appeal of the accommodations for those looking for an upscale stay.
However, not all guests agree on the luxury aspect. Some reviewers comment that Holiday Inn is not luxurious and describe the amenities as functional rather than luxurious. They point out a lack of luxury amenities and express that the penthouse suite may not be worth the money.
Overall, while some guests experienced a luxurious stay, others felt the hotel could not fully meet high-end expectations. The lavish touches in specific suites and the overall comfortable atmosphere were praised, but for certain visitors, the luxury fell short of their expectations.
Romantic
Holiday Inn London Camden Lock by IHG, emerges as an ideal destination for those seeking a romantic getaway. With its lovely views over Camden Lock and charming ambiance, the hotel provides a picturesque setting perfect for couples. Guests often highlight the comfort of the beds and the overall romantic atmosphere, making it an excellent choice for anniversaries or a date night. The cozy and charming environment contributes to a memorable romantic escape. The hotel's convenient location further enhances its appeal, offering a perfect backdrop for a romantic break. Whether it's for a weekend or a special occasion, the Holiday Inn London Camden Lock ensures a delightful stay for couples.
No, Holiday Inn London Camden Lock by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn London Camden Lock by IHG.
No, Holiday Inn London Camden Lock by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn London Camden Lock by IHG.
Yes, Holiday Inn London Camden Lock by IHG has a gym.