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Summary of reviewsMoxy London Excel enjoys a strategic location, praised for its accessibility and convenience, particularly for travelers due to its proximity to London City Airport, the ExCeL Exhibition Centre and the O2 Arena. The nearby Royal Albert DLR station ensures efficient public transport links to central London and other key attractions, accommodating guests who prefer tranquility with swift access to the city's vibrant spots.
The hotel's breakfast offerings are substantial with a wide variety including gluten-free and vegan options, though there are occasional critiques regarding replenishment and quality. Dinner experiences lean positive with praised snacks, drinks and a welcoming bar area, despite some concerns about menu variety and food wait times.
Rooms are highly rated for their modern, clean design and comfort with effective soundproofing and friendly staff enhancing the experience. Minor issues such as room size, storage and occasional air conditioning problems have been noted. Cleanliness standards are robust with consistently positive feedback on the hotel's tidy and well-maintained facilities.
The staff at Moxy London Excel are frequently commended for their friendliness and professionalism, contributing to a warm and accommodating atmosphere. Free WiFi is appreciated, though some guests encounter connectivity and speed issues.
Parking is generally convenient with ample space, though clarity and safety concerns about the parking facility do arise. For families, the hotel offers spacious rooms and engaging activities, providing a comfortable stay for all ages. The beds are particularly praised for their comfort, ensuring a restful night's sleep.
Overall, Moxy London Excel excels in delivering a modern, clean and welcoming experience with convenient access to major London landmarks, making it a strong choice for business travelers, families and those on layovers. Show more
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Categories
Hotel with Free Wi-Fi
The hotel offers free WiFi, which is widely available throughout the premises, ensuring that guests can generally stay connected.
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Room Types
Moxy Sleeper, Guest room, 1 QueenThese rooms feature a floor-to-ceiling art wall, free Wi-Fi, a 42-inch LCD TV, and en-suite shower facilities.
Moxy Twin Sleeper, Guest room, 2 Twin/Single Bed(s)These rooms feature a floor-to-ceiling art wall, free Wi-Fi, a 42-inch LCD TV, and en-suite shower facilities.
Moxyfied Family Sleeper, Guest room, 1 Queen, Sofa bedThis rooms feature a floor-to-ceiling art wall, free Wi-Fi, a 42-inch LCD TV, and en-suite shower facilities. A double bed and sofa bed comes in these rooms.
Guest Reviews
8.2
Very Good
Location
Nestled conveniently close to key landmarks, the Moxy London Excel boasts an enviable location that proves highly useful for various travelers. It is ideally situated near London City Airport, making it a prime choice for those with early flights or tight schedules. Visitors frequently commend its proximity to the ExCeL Exhibition Centre and the O2 Arena, both of which are within an easy walk or quick transport ride. The Royal Albert DLR station is just a stone's throw away, providing seamless connections to central London and other attractions via efficient public transport options.
Despite being slightly removed from the bustling city center, the hotel compensates with excellent transport links, ensuring that landmarks such as Tower Bridge and the West End are typically reachable within 30-45 minutes. The quiet surroundings offer a peaceful retreat and the nearby Thames tributary and promenade add to the locale's tranquil charm.
The convenience of local public transport, including the DLR and nearby tube stations, minimizes any inconvenience from the distance to central London. The area offers a blend of seclusion and accessibility, perfect for guests who appreciate a calm atmosphere while being able to dive into the city's vibrant offerings when desired.
In addition to its great location, the Moxy London Excel stands out for its modern, clean facilities and friendly atmosphere. It's an excellent choice for events at ExCeL, business trips or layovers at London City Airport. Despite the lack of nearby retail options, the location's advantages and value for money make it a compelling option for travelers.
Breakfast
The breakfast experience at Moxy London Excel has received a diverse range of feedback from guests. On the positive side, many reviewers appreciated the wide variety of options available, describing it as plentiful, filling and delicious. Particularly praised were the high quality and freshness of the offerings, including a selection of cereals, fruits, pastries and cooked items like scrambled eggs and sausages. Guests also commended the gluten-free and vegan options, as well as the friendly and helpful staff. The breakfast buffet was noted for being varied and sufficient to cater to different dietary preferences.
However, there were also several areas of critique. Some guests found the breakfast to be a bit basic and lacking in variety, particularly for the price of £12. Issues were raised regarding the inconsistency in replenishing food items with complaints of missing cutlery, plates and certain food options at times. The quality of hot food was occasionally criticized for being cold or not up to standard and the overall breakfast experience was sometimes described as chaotic and overcrowded. Additionally, a few guests felt that the breakfast was overpriced and did not include enough healthier or more varied options.
In summary, while Moxy London Excel's breakfast has garnered praise for its variety and quality, there are notable areas for improvement in service efficiency and food replenishment to enhance the overall guest experience.
Dinner
The dining experience at Moxy London Excel offers a mixed bag, but leans towards the positive side, particularly focusing on convenience and atmosphere. Guests appreciated the free welcome cocktail and the availability of snacks and drinks at the bar 24/7. The bar area itself was praised for its lovely decor, great vibes and the thoughtful addition of dog treats and games. Those who had meals characterized the food as good, tasty and featuring a decent selection of options, noting that the pizza and sharing platters were particularly outstanding.
Despite these positives, there were notable criticisms. Several reviews mentioned long wait times for food, limited dinner menu options and instances of poor food quality. The food offerings were sometimes described as tasting like microwaveable meals and some guests found the prices to be quite high for the quality provided. There were also complaints about the lack of a full restaurant and the need to travel elsewhere for a broader dining experience. Additionally, some guests felt that the food service hours were inadequate and not always adhered to.
Overall, while Moxy London Excel provides a convenient and enjoyable atmosphere for drinks and light meals, improvements in menu variety and service efficiency could enhance the dining experience.
Rooms
The rooms at Moxy London Excel have received generally positive feedback from guests. They are frequently highlighted as being clean, modern and comfortable with mentions of cozy beds and well-organized spaces. Many guests appreciate the modern décor and stylish furnishings, while the effective use of lighting adds to the pleasant ambiance. Despite the rooms' contemporary and often compact design, several reviewers found them spacious enough, especially noting the larger family rooms.
Soundproofing appears to be effective in many rooms, allowing for a peaceful stay even in a bustling area. Guests frequently mention the convenience of the hotel's proximity to the DLR and its great location near Excel. The reception staff are praised for their friendliness and helpfulness, enhancing the overall stay experience.
However, there are some recurring issues that guests have pointed out. Some rooms are reported to be small and lacking in storage space with complaints about the absence of wardrobes and limited hanging facilities. Air conditioning problems were mentioned with some rooms being too warm or too cold. Additionally, issues with the shower drainage and water temperature were noted by a few guests. Noise from adjacent rooms and the corridors also disturbed some visitors.
In summary, Moxy London Excel's rooms are well-reviewed for their cleanliness, modern design and comfort. While some practical issues and room size constraints exist, the overall guest experience is bolstered by the attentive staff and excellent location.
Beds
Moxy London Excel's beds largely live up to the high comfort expectations guests might have for a stay in the city. Feedback consistently emphasizes how comfortable, cozy and welcoming the beds are, which contributes significantly to a restful stay. Descriptions range from experiences with beds being extremely comfortable to being likened to sleeping on clouds. The bedding comfort is often highlighted with numerous mentions of incredibly comfy, soft and clean beds.
Visitors appreciate the quiet and peaceful environment, which complements the comfortable bedding, allowing for an uninterrupted night’s sleep. Some reviewers also add that the beds are nicely decorated and come with good supporting mattresses. Additionally, the size and setup of the beds cater to various preferences with large and cozy beds being a highlight for many.
However, not all feedback is glowing. A few guests found the mattresses too soft or too firm, impacting their sleep quality with some even describing the beds as lumpy or noisy at times. Some reviewers had issues with the pillows, stating they were too big or not comfortable and a small segment found the duvets and pillows too thin or the beds themselves too small.
Despite these occasional critiques, the overwhelming sentiment is that the beds at Moxy London Excel offer a high level of comfort and are a strong point of the hotel. This positive feedback suggests that most guests will likely enjoy a comfortable and cozy stay at this trendy London establishment.
Cleanliness
Moxy London Excel stands out consistently for its impressive cleanliness, as highlighted by numerous guest reviews. Visitors have repeatedly praised the hotel's spotless rooms and well-maintained facilities. The modern and organized spaces are often noted to be comfortable with contemporary designs adding to the overall appeal. Many guests appreciated the exceptionally clean environment throughout their stay, from the public areas to the bedrooms, which are described as fresh and inviting. The bathroom facilities also received positive mentions, confirming their cleanliness and upkeep.
Despite a few isolated instances of cleanliness issues, such as occasional dust or carpet stains, the general consensus remains overwhelmingly positive. The hotel maintains high standards of hygiene with daily housekeeping ensuring fresh towels and clean sheets. The cleanliness extends to the public areas, making the facility look bright, modern and well-kept.
Overall, Moxy London Excel succeeds in providing a clean and comfortable stay with guest comments frequently emphasizing the immaculate condition of the rooms and common areas. The clean and modern aesthetic, combined with attentive housekeeping, makes it a preferred choice for travelers valuing tidiness and comfort.
Staff
Moxy London Excel is consistently praised for its friendly, welcoming atmosphere created by the staff. Guests have highlighted the attentiveness, helpfulness and professionalism of the team. Front desk personnel, housekeeping and bar staff are frequently mentioned for their warm and courteous service. Many reviewers appreciated the accommodating nature of the staff, noting that they were always ready to assist and ensure a pleasant stay.
While most interactions were positive, there were occasional remarks about unprofessional behavior and inattentiveness. Some guests encountered staff who seemed unorganized or less cheerful. Despite these few hiccups, the predominant feedback underscores the staff's friendliness, professionalism and willingness to go the extra mile.
Moxy London Excel's staff make a significant impact on its visitors, contributing to a welcoming and enjoyable experience. They are often described as lovely, polite and exceptionally helpful with many guests feeling well taken care of throughout their stay.
Wi-Fi
The WiFi experience at Moxy London Excel is a mixed bag based on guest reviews. On the positive side, the hotel offers free WiFi, which is widely available throughout the premises, ensuring that guests can generally stay connected. Some users found the WiFi to be strong, reliable, secure and fast enough for their needs. Additionally, the availability of quality WiFi and the convenience of free hot drinks add to the comfort during the stay.
However, several guests experienced issues with the WiFi service. Reports of intermittent, sporadic and weak signals were common with some describing the WiFi as poor or unreliable. There were also specific mentions of slow internet speeds and difficulties connecting devices, including work laptops and smart TVs. Some guests also highlighted concerns about the lack of password protection, which raised questions about network security.
Overall, while many appreciate the complimentary WiFi service, the varying quality and connectivity issues suggest that improvements could be made to ensure a consistently positive experience for all guests.
Parking
Moxy London Excel offers an array of parking options that cater to different needs. Guests generally found the parking to be convenient and easy to access with plenty of spaces available, especially around the back of the hotel. There is on-site parking, private and secure parking available and some guests appreciated the ample parking behind the building.
However, finding the parking lot can be a bit tricky for some with vague instructions leading to confusion on how to pay and register vehicles. The parking area is not always conveniently located to the hotel, which may require guests to walk a bit, sometimes with their luggage.
The cost of parking varies with some reviews stating that it’s inexpensive or even free, while others found the fees steep at £15 per day. This discrepancy suggests that it may depend on booking conditions or specific spots. It might be worth booking in advance as spaces can be limited.
There were also some concerns about safety and security, as a few guests reported incidents and found the car park felt unsafe. Despite these mixed experiences, many guests appreciated the convenience and availability of parking at Moxy London Excel, making it a viable option for travelers with cars.
Family
Moxy London Excel proves to be an ideal choice for families traveling with children. The family rooms at the hotel receive consistent praise for their spaciousness and comfort, making them perfect for accommodating groups of up to four, including teenagers and young children. The hotel's design and amenities ensure that every member of the family feels at home, from the youngest toddlers to the tallest teenagers.
One of the standout features for families is the variety of activities available. Children especially enjoy the well-equipped game room, which includes board games, foosball, a photo booth and a pool table. The kid stations and activity centers are great for keeping the little ones entertained and the communal areas downstairs offer a welcoming environment for families to relax and have fun together.
The hotel's location is another highlight, providing convenient access to family-friendly sites around London. The nearby O2 Arena and other attractions make it a suitable base for exploring the city with children.
Guests appreciate the thoughtful layout of the rooms, which offer ample storage facilities and some even include separate areas and kitchens, enhancing the convenience for family stays. Additionally, the soundproofing in the rooms ensures a peaceful night's sleep for all.
Despite some minor drawbacks, such as a lack of additional family-focused amenities and limited mirrors in the rooms, Moxy London Excel maintains its reputation as a family-friendly hotel. The welcoming atmosphere, spacious accommodations and plentiful activities make it a wonderful place for a family vacation in London.
4 Star
Moxy London Excel stands out for its blend of affordability and quality, making it a popular choice among budget-conscious travelers. Guests repeatedly highlight the hotel's great value for money, noting its comparably cheaper rates and good prices, especially given its London location. Those who stay at Moxy London Excel appreciate the very comfy and stylish rooms with particular praise for their cleanliness.
Reviews frequently comment on the hotel's effective soundproofing, which ensures a peaceful stay and the welcoming and accommodating staff who provide excellent customer service. The facilities and overall atmosphere are commended for their premium feel, despite the hotel's budget-friendly approach.
The hotel offers practical amenities suited for both leisure and business travelers with good attention to room details and air conditioning. Despite some comments about the lack of a wardrobe, guests find the rooms extremely comfortable and relaxed. The location is noted as secluded but well connected, making it convenient for visitors.
Overall, Moxy London Excel is seen as offering excellent value for money, presenting a four-star standard at reasonable prices. Some reviews contest its star rating with a few stating it feels more like a three-star hotel. Nonetheless, many appreciate its high-quality service and amenities, deeming it a great choice for its price point.
Business
The Moxy London Excel stands out as an excellent choice for business travelers, particularly those with engagements at the nearby Excel London exhibition center. Its location is frequently praised for its convenience, being within walking distance to the Excel Convention Centre and well-connected to public transport and London City Airport.
Guests find the early check-in and late check-out options extremely valuable, along with the quick and hassle-free check-in and check-out process. The hotel’s facilities are designed with business needs in mind, including dedicated meeting rooms equipped with all necessary amenities, a business center and business-related equipment in the rooms. The lounge and common areas offer comfortable seating and are ideal for informal business meetings or working on-the-go.
Despite a few concerns about room temperature and Wi-Fi security, the positive aspects such as the spacious rooms, large showers and overall cleanliness overshadow these minor setbacks. The friendly staff further enhance the experience, making this hotel a favorable spot for work trips. Additionally, the hotel caters well to conferences and has excellent value for money.
Overall, Moxy London Excel integrates functionality and comfort, making it a perfect base for business travelers seeking efficient and accommodating services close to key venues.
Accessible
The Moxy London Excel stands out for its impressive accessibility features, making it a convenient option for guests with disabilities. Located in a well-connected area, the hotel is easily accessible via the DLR, metro network and even by car, ensuring smooth transit for all guests. Inside the hotel, the accessible design is evident with amenities such as baggage carts and elevators, as well as guards positioned in key areas, including night security.
For those requiring specific accommodations, the hotel offers accessible rooms equipped with large bathrooms. There is plenty of space in the rooms and throughout the hotel, aligning with modern, youthful decor and a plethora of in-house activities, such as a Rock Band game. Fresh towels are provided daily, adding to the comfort.
Some minor improvements mentioned include a need for more plug sockets and slightly better in-room heating, but these do not significantly detract from the overall positive experience. The convenient public transport options, such as trams and metros, further enhance the hotel's appeal, making it well-connected to the rest of the city.
Overall, guests have found the Moxy London Excel to be a good value for money, balancing accessibility and modern amenities perfectly, despite the quieter surrounding area. The hotel reflects the expected standards of a Marriott, ensuring a comfortable stay for disabled guests.
Dog Friendly
Moxy London Excel stands out as a highly dog-friendly hotel, welcoming furry companions with open arms. Pets are greeted with cute dog treats and even have access to drinking water in the foyer. There are pet stations conveniently located around the premises, ensuring that pet owners can easily take care of their needs. The dog fee is described as reasonable, making it an attractive option for those traveling with their pets. For outdoor activities, guests have access to a dog park just across the street. The staff's warm and welcoming attitude towards dogs adds to the positive experience with many guests mentioning how well their pets were treated. It's important to note that the hotel allows only one dog per room, adhering to specific rules to maintain balance. While there were a few mentions of dissatisfaction, the majority of reviews highlight Moxy London Excel as a pet-friendly destination that goes the extra mile to make both pets and their owners feel at home.
No, Moxy London Excel doesn't have any pool.
No, a spa isn't available at Moxy London Excel.
Yes, Moxy London Excel welcomes dogs.
Yes, parking facilities are available at Moxy London Excel.