Park Plaza London Riverbank
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Summary of reviewsPark Plaza London Riverbank enjoys a stellar reputation among travelers, especially for those seeking a blend of convenience, comfort and scenic beauty. Its prime location along the River Thames provides stunning views of iconic landmarks such as Big Ben, Westminster Abbey and the London Eye. The central yet slightly removed setting offers proximity to major attractions while avoiding the usual crowds. Moreover, the hotel's accessibility via nearby public transportation, including bus stops and Vauxhall train and tube stations, simplifies exploring the city.
Guests appreciate the hotel's modern design, spacious and stylish rooms and excellent housekeeping services. Many rooms offer fantastic river views, adding to the overall appeal. The technological amenities such as digital controls for lighting and air conditioning enhance the comfort, although some rooms have been noted to be occasionally noisy or not perfectly clean. Nonetheless, quick issue resolution by the housekeeping staff is often praised.
Breakfast at the hotel garners generally positive reviews for its extensive variety of hot and cold options, well-prepared dishes and beautiful setting. Despite occasional crowding and long wait times, the efficient and friendly service ensures a pleasant experience. Some guests have noted the need for greater menu diversity, particularly vegan and healthier options, as well as better value for money.
The dinner experience, particularly at the Chino Latino restaurant, receives commendations for its delicious offerings with favorites like curry and dim sum and excellent cocktails. However, there are occasional mentions of slow service and the food being pricier than expected. Room service receives mixed feedback; while some find it delightful, others consider it overpriced and limited in variety.
The cleanliness of the hotel is generally praised, though certain areas, particularly some bathrooms, have been flagged for needing more thorough cleaning. The public areas and amenities like the swimming pool and gym are noted to be well-maintained and tidy. Despite some criticisms, the overall sentiment about the hotel's cleanliness remains positive.
The hotel's staff consistently receive high marks for their friendliness, efficiency and professionalism. From housekeeping to the front desk and restaurant service, most guests find the staff accommodating and attentive, often going above and beyond to ensure a pleasant stay.
WiFi at the hotel is largely reliable, quick and easy to access, though a few guests have encountered occasional connectivity issues, particularly in their rooms.
The fitness facilities, including a well-equipped gym, clean swimming pool, sauna and steam room, are well-maintained and appreciated by guests, despite the gym being a bit smaller than some would like.
Family-friendly amenities make Park Plaza London Riverbank an excellent choice for families. Child-friendly rooms and special accommodations, along with the warm hospitality towards children, add to its charm for family stays.
Overall, Park Plaza London Riverbank combines an excellent location, modern amenities and a friendly environment, making it a favored choice for travelers seeking both convenience and comfort in London.
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Guests appreciate the hotel's modern design, spacious and stylish rooms and excellent housekeeping services. Many rooms offer fantastic river views, adding to the overall appeal. The technological amenities such as digital controls for lighting and air conditioning enhance the comfort, although some rooms have been noted to be occasionally noisy or not perfectly clean. Nonetheless, quick issue resolution by the housekeeping staff is often praised.
Breakfast at the hotel garners generally positive reviews for its extensive variety of hot and cold options, well-prepared dishes and beautiful setting. Despite occasional crowding and long wait times, the efficient and friendly service ensures a pleasant experience. Some guests have noted the need for greater menu diversity, particularly vegan and healthier options, as well as better value for money.
The dinner experience, particularly at the Chino Latino restaurant, receives commendations for its delicious offerings with favorites like curry and dim sum and excellent cocktails. However, there are occasional mentions of slow service and the food being pricier than expected. Room service receives mixed feedback; while some find it delightful, others consider it overpriced and limited in variety.
The cleanliness of the hotel is generally praised, though certain areas, particularly some bathrooms, have been flagged for needing more thorough cleaning. The public areas and amenities like the swimming pool and gym are noted to be well-maintained and tidy. Despite some criticisms, the overall sentiment about the hotel's cleanliness remains positive.
The hotel's staff consistently receive high marks for their friendliness, efficiency and professionalism. From housekeeping to the front desk and restaurant service, most guests find the staff accommodating and attentive, often going above and beyond to ensure a pleasant stay.
WiFi at the hotel is largely reliable, quick and easy to access, though a few guests have encountered occasional connectivity issues, particularly in their rooms.
The fitness facilities, including a well-equipped gym, clean swimming pool, sauna and steam room, are well-maintained and appreciated by guests, despite the gym being a bit smaller than some would like.
Family-friendly amenities make Park Plaza London Riverbank an excellent choice for families. Child-friendly rooms and special accommodations, along with the warm hospitality towards children, add to its charm for family stays.
Overall, Park Plaza London Riverbank combines an excellent location, modern amenities and a friendly environment, making it a favored choice for travelers seeking both convenience and comfort in London.
Family Friendly Hotel
This hotel is beloved by families, and for good reason. Expect goodie bags on check-in, thoughtfully designed rooms and suites for all ages, and plenty of kid-friendly food options. To take things up a notch, book the Ultimate Family Suite, a space designed by families for families. Chalk board walls will keep the littlies busy for hours, plus the in-shower radio, treat trolley (for both young and old), and selection of games are sure to delight.
Hotel with Heated Pool
Offers an indoor swimming pool. Convenient location with easy access to landmarks.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Park Plaza London Riverbank is praised for its prime location along the River Thames, offering stunning views of iconic landmarks like Big Ben, Westminster Abbey and the London Eye. Its central yet slightly removed setting allows guests to enjoy proximity to major tourist attractions without the usual crowds. The convenience of nearby public transportation, including bus stops just outside the hotel and Vauxhall train and tube stations within walking distance, makes exploring the city straightforward.
Many guests appreciate the hotel's modern design and spacious rooms, complemented by excellent views over the river. The area itself is described as quiet and safe, ideal for families given the child-friendly amenities and surroundings. The embankment location not only provides picturesque walks along the Thames but also easy access to shopping districts, restaurants and cultural spots.
The accessibility to both central London attractions and tranquil spots like Kew Gardens and Cambridge through good connectivity highlights the hotel's strategic positioning for diverse visitor needs. Efficient check-in processes, comfortable beds, cleanliness and a friendly staff all contribute to a pleasant stay. Overall, Park Plaza London Riverbank offers a superb blend of convenience, comfort and scenic beauty, making it a favored choice for travelers.
Located along the picturesque Thames, the Park Plaza London Riverbank offers a breakfast experience that has garnered mixed reviews from its guests. The general consensus points towards a highly satisfactory breakfast selection, characterized by an extensive variety of hot and cold options that cater to diverse tastes, including a noted emphasis on fresh and well-prepared dishes. Many reviews highlight the deliciousness of the breakfast with special mentions of tasty poached eggs and a good array of coffee and tea.
The breakfast setting is frequently described as beautiful with some rooms offering views of iconic landmarks like Victoria Tower. In terms of ambiance, descriptions range from lovely and orderly to busy and chaotic, particularly with long queues noted at the coffee machines and for breakfast service in general. Despite the occasional crowding and long wait times, the service has been praised for efficiency and friendliness.
However, there are areas cited for improvement. Some guests found the breakfast overpriced for what was offered with specific complaints about the lack of vegan and healthier options, as well as certain items not being replenished quickly. There were also mentions of basic or repetitive options and food that was not always served hot enough. Additionally, the layout of the breakfast area has been described as inconvenient and the breakfast rooms sometimes too small for the number of guests.
Overall, while the breakfast at Park Plaza London Riverbank is generally well-regarded for its variety and quality, guests suggest enhancements in service efficiency, menu diversity and value for money to improve the experience.
The dining experience at Park Plaza London Riverbank presents a mixed bag of reviews with a leaning towards positive aspects of the offerings. The Chino Latino restaurant is highlighted frequently, praised for its excellent food and lovely staff. Diners enjoyed tasty dishes with some especially recommending the curry and dim sum and delighting in the good views, especially from the Thames View Restaurant. The cocktails at the bar drew commendation as well.
However, several reviews noted drawbacks that might affect the overall experience. Service in the restaurant has been described as slow and the staff occasionally poorly trained. The limited and themed menu did not sit well with some guests and the food, while often praised for its taste, was considered expensive by many. Additionally, there were occasional comments about the food not living up to the price point or the hype.
Offering both room service and a bar, the hotel's in-room dining received mixed reactions; though some found the meals delightful, others found them overpriced and limited in variety. Despite these occasional criticisms, many guests found the food overall to be very good with delicious dinner options and a pleasant dining environment. The restaurant's dinner service received particular appreciation when it was available, although it sometimes closed earlier than expected and was not always open on certain days.
In summary, dining at Park Plaza London Riverbank offers a generally positive experience, especially for those who enjoy good views and Asian cuisine. There are areas for improvement in service speed, menu variety and pricing, but the quality of food and drinks, paired with the views, make it a worthwhile dining destination within the hotel.
Park Plaza London Riverbank offers spacious and stylish rooms with modern amenities and impressive views, especially from suites and those facing the river. The hotel boasts comfortable beds, clean and well-decorated interiors and excellent housekeeping services. Guests appreciate the technological features, such as digital controls for lighting and air conditioning, as well as mood lighting in some rooms.
While many reviews highlight the spaciousness and comfort of the rooms, there are mentions of rooms being too warm or cold, noisy and occasionally not as clean as expected. Some guests faced minor issues such as defective bathroom fixtures and non-functional digital check-ins. Room service, though available, was reported to be inconsistent in terms of speed and attentiveness.
Room sizes vary with some being spacious and well-appointed, while others are described as small and dark. Nonetheless, those with river views are often praised for their spectacular scenery. The decor of the rooms has received both praise and calls for updates in certain areas.
Overall, Park Plaza London Riverbank is commended for its friendly staff, excellent housekeeping and modern, comfortable rooms with fantastic views, making it a pleasant stay despite some minor issues.
Park Plaza London Riverbank has garnered positive feedback from guests when it comes to bed comfort. Guests frequently describe the beds as very comfortable with many highlighting the large, super king-sized beds that contribute to a great night's sleep. The mattresses are often praised for being good and the rooms are noted for being comfortable and stylish, accommodating even family stays with good space.
The availability of two types of pillows is a notable detail that numerous guests appreciate, as it significantly contributes to quality rest. The overall consensus is that the main beds are soft and cozy, facilitating a restful experience. Many guests underline the feeling of sleeping in large, comfortable and clean beds.
However, there are some mixed feelings regarding firmness with a few guests finding the beds either too hard or too soft. Additionally, while the main beds receive high marks, the sofa beds have been reported as less comfortable, particularly for children and for those who find the mattress worn out or too hard. Despite these minor issues, the hotel offers a generally positive sleep environment, making it a reliable choice for those prioritizing comfortable bedding during their stay.
Park Plaza London Riverbank receives mixed feedback regarding its cleanliness, as reflected in recent guest reviews. On the positive side, many guests have praised the hotel’s rooms and facilities, describing them as clean, modern and well-maintained. The housekeeping staff often gets commendations for being lovely and doing an excellent job with some reviewers highlighting that any issues were resolved promptly.
Public areas, such as the lobby and corridors, were frequently noted to be clean and well-kept, contributing to a generally pleasant atmosphere. Guests appreciated the spacious and well-equipped rooms, which often came with clean bathrooms and comfortable beds. Moreover, the hotel's communal areas, including the swimming pool and gym, were described as clean and tidy, despite some reports of minor issues.
However, there were notable criticisms as well. Some guests experienced rooms that were dusty or not thoroughly cleaned with specific mentions of dirty mirrors, fridges and shelves. Bathrooms, in particular, seemed problematic at times with reports of mold, lime scale stains and areas that needed a deep clean. On occasion, room service was delayed or inconsistent, leading to dissatisfaction.
There were also instances of public areas, such as hallways, needing more frequent attention. Overall, while many found the hotel to be very clean and modern, there is a clear indication that consistency in housekeeping could be improved to meet all guests' expectations. Despite these occasional lapses, the hotel remains a popular choice for its cleanliness, comfort and excellent location near Westminster and Big Ben.
The staff at Park Plaza London Riverbank are frequently praised for their efficiency, friendliness and helpfulness. Many guests appreciated the courteous and professional demeanor of the team, particularly noting the welcoming reception and attentive concierge services. Housekeeping staff were often described as lovely, accommodating and thoughtful, enhancing the overall experience by responding promptly to requests for amenities like extra pillows and towels.
Several guests highlighted the warm and pleasant attitudes of the staff across various departments, from the front desk to the breakfast restaurant. The check-in and check-out processes were generally smooth with reception staff being called out for their exceptional professionalism and friendliness. Special mentions were given to individual staff members like Kian and Romero for going above and beyond to ensure guest satisfaction.
Despite a few comments about occasional slow service and some unfriendliness at the reception, the majority of feedback was overwhelmingly positive. Many guests felt that the staff’s dedication and customer-oriented approach significantly contributed to their enjoyable stay.
In summary, the consistent warmth, efficiency and professionalism of the staff at Park Plaza London Riverbank leave a lasting impression on guests, making it a recommended choice for an attentive and friendly hospitality experience.
The WiFi at Park Plaza London Riverbank generally receives positive feedback from guests. Many found the connection to be strong, quick and stable with some highlighting its reliability and good coverage throughout the hotel. High-speed and complimentary WiFi were also praised with guests appreciating the easy accessibility and the fact that the internet speed met their expectations.
However, there are a few critical remarks. A number of guests reported issues such as weak or poor WiFi, especially in their rooms where the internet was sometimes unusable, compelling some to rely on phone roaming. The Ethernet cable and inbuilt WiFi ports on desks were occasionally noted as non-functional. Furthermore, one guest mentioned that WiFi was only available in the reception area, which limited convenience. Despite these issues, positive experiences with WiFi were more common with many guests enjoying a hassle-free online experience during their stay.
Park Plaza London Riverbank boasts a well-equipped and highly maintained gym facility that has left guests impressed. Reviews highlight the good quality and modern equipment available, ensuring that the gym meets the needs of various fitness routines. Guests appreciated the well-managed and clean environment, which contributes to a pleasant workout experience. Though some mentioned that the gym is on the smaller side, it is noted to be adequate and practical for guests’ training needs.
In addition to the gym, the hotel offers a comprehensive fitness experience with a clean and inviting swimming pool, a soothing sauna and a steam room, adding to the overall wellness offerings. The availability of online booking for the gym and spa services has been positively noted, reflecting thoughtful management and guest convenience.
Overall, despite a few comments on the gym's limited size, guests found the fitness facilities to be excellent and a delightful addition to their stay at Park Plaza London Riverbank.
The pool at Park Plaza London Riverbank receives mixed feedback from guests, but the positive aspects certainly stand out. Many visitors find the indoor pool to be a delightful feature, often describing it as "nice" or "sweet". The pool area provides a comfortable experience reminiscent of a spa, contributing to the overall enjoyment of the hotel's amenities. With clean facilities and the ability to book sessions, the pool area is appreciated by those looking for a relaxing dip or swim.
However, several guests note that the pool is on the smaller side, which can sometimes make it seem crowded or less suitable for swimming laps. Some have also mentioned that the water temperature tends to be on the colder side, which may detract from the comfort for some swimmers.
Despite these criticisms, the pool remains a clean and high-quality facility that complements the sauna and spa services at the hotel. The friendly staff and accessible booking system further enhance the experience for guests. While there is room for improvement in terms of temperature control and space, the pool at Park Plaza London Riverbank provides a pleasant and often memorable addition to the hotel stay.
Park Plaza London Riverbank stands out as a family-friendly hotel with numerous positive features that cater specifically to families with children. The hotel is lauded for its child-friendly environment, where children are welcomed warmly by the staff who are particularly amazing and accommodating. The family rooms are a highlight, often equipped with sofa beds, although they can sometimes feel tight on space.
The hotel provides special room setups for children, including thoughtful touches like baby robes and slippers for younger guests and even gifts for children upon arrival. Families have found the setup comfortable and room sizes, while sometimes smaller than expected, ideal for their needs. A lovely extra has been the kitchenette in some rooms, adding convenience for families traveling with kids.
Numerous activities and amenities for children enhance the family experience. The pool is a hit, especially kept clean for the young ones to enjoy. There is even a fun cupcake activity at the reception that draws smiles from the little ones. The staff's effort to create a family-friendly atmosphere is apparent, making it a great place for family stays and reunions.
However, there are a few areas where the hotel could improve. Some reviews noted that the sofa beds were not very comfortable for older children and a few families found the family rooms to be smaller than anticipated. Additionally, finding kid-friendly dining options within the hotel could sometimes pose a challenge.
Overall, Park Plaza London Riverbank is highly regarded for creating memorable family experiences in a welcoming environment, making it a strong choice for family trips to London.
Park Plaza London Riverbank offers a vibrant nightlife experience, enhanced by the hotel's own lively bar and restaurant. Guests appreciate the stunning night views and the proximity to a variety of restaurants and late-night bars. The area provides ample evening entertainment with music and performances that create an enjoyable atmosphere, especially on Saturday nights. The hotel itself hosts events and live music, contributing to the overall energetic vibe. Despite the bar closing at 10 pm, the hotel's location ensures plenty of nearby options for a great night out, making it a popular choice for those seeking nightlife activities. The availability of spa services and a gym adds to the appeal, providing a balanced mix of relaxation and excitement.
The Park Plaza London Riverbank offers a comfortable and welcoming four-star experience, frequently praised for its friendly and professional staff. Visitors often highlight the helpfulness of the porters and doormen, as well as the attentive housekeeping team, which adds to the overall positive atmosphere. The facilities are high quality and modern, providing a sleek and shiny feel suitable for both business and leisure travelers.
Guests appreciate the well-equipped gym, the cleanliness and comfort of the rooms, although some felt the rooms did not entirely meet four-star cleaning standards. The hotel is advantageous for its excellent location, which adds significant value to the stay.
Although the hotel offers a good value for its four-star status, there are some areas for improvement noted by guests. The lack of vegan and healthy breakfast options and limited dining choices fell short of some visitors' expectations. Some common areas, like the lifts and hallways, were described as dark, which might detract from the otherwise luxurious feel.
Overall, the Park Plaza London Riverbank largely lives up to its four-star rating with its modern facilities, helpful staff and prime location, offering a comfortable and reasonably valued stay. While a few aspects could be enhanced, the hotel's strengths make it a commendable choice for travelers seeking both convenience and quality.
Park Plaza London Riverbank is highly regarded among business travelers for its numerous amenities and strategic location. The hotel boasts a well-equipped business center that offers excellent services, making it a valuable asset for those on corporate trips. The presence of various meeting rooms and conference facilities is frequently mentioned, emphasizing its suitability for business meetings and seminars. The business lounge is another highlight, adding to the hotel's appeal for professionals.
Positioned in a business-centric area of London, the convenience in terms of location is a strong point with guests noting its proximity to necessary appointments and ease of access for business purposes. The hotel facilitates smooth check-ins and check-outs, ensuring a hassle-free experience for busy travelers.
Rooms come equipped with proper working desks and reliable Wi-Fi, catering to the needs of those who work remotely or need to stay connected. The hotel's corporate feel is balanced with comfort, making it a pleasant place to stay even when on a business trip. For those combining work with pleasure, the concierge staff receive accolades for being particularly helpful.
While generally applauded for its business-friendly amenities, there are occasional mentions of limited business rooms and minor inconveniences such as parking issues or the need to take taxis to more central locations. However, these do not seem to overshadow the overall positive experience reported by many guests.
In summary, Park Plaza London Riverbank is a reliable and convenient choice for business travelers, offering a range of facilities and a location that meets professional needs effectively.
Park Plaza London Riverbank's reviews highlight its strong commitment to accessibility for guests with disabilities. The hotel's location is frequently praised for its proximity to bus and train stations, ensuring easy access to public transportation, including underground, buses and taxis. The rooms designed for disabled guests are described as generally accessible and wheelchair-friendly with features like elevators providing easy movement across all floors. Many guests appreciated the option to stay in rooms specifically tailored for accessibility and noted comfort during their stay.
Staff were generally mentioned in a positive light with some guests appreciating the extra pillows provided upon request and the assistance offered for transport options. However, there were a few critiques about the check-in process with long waits for accessibility inquiries. Additionally, some rooms posed challenges with issues like disabled access or poor bathroom lighting being mentioned.
Overall, despite minor hiccups such as the limited availability of disability rooms and some maintenance issues, the hotel's accessibility and dedication to accommodating guests with disabilities received positive feedback. Guest experiences indicate that Park Plaza London Riverbank remains a suitable choice for travelers seeking accessibility and convenience in London.
The Park Plaza London Riverbank boasts a cozy, indoor heated pool that has generally received positive feedback from guests. Many appreciated the warm temperature, describing the pool as a small but inviting feature of the hotel. The online booking system for both the gym and swimming pool facilities adds a layer of convenience for guests planning their stay. However, not all guests found the pool to be consistently warm with a few expressing disappointment over the temperature. Despite minor inconsistencies, the warm pool remains a notable amenity, adding to the overall appeal of the hotel's recreational offerings.
The indoor pool at Park Plaza London Riverbank receives mixed feedback from guests. Many appreciate the pool's warmth and consider it a lovely and neat facility, an enjoyable and straightforward option to enhance their stay. The inclusion of a soothing sauna and steam room alongside the pool adds to the overall positive experience. Despite its positive aspects, several guests note that the pool is on the smaller side with some suggesting that it could be bigger. Nonetheless, the pool and spa area, integrating a heated pool, is often regarded as a pleasant amenity within the hotel.
Park Plaza London Riverbank emerges as a brilliant choice for honeymooners seeking a memorable trip. Guests frequently noted the wonderful stay and special attention received, making their romantic getaways even more delightful. The hotel is praised for its good quality rooms and impressive honeymoon packages, enhancing the overall experience for those celebrating special occasions.
The honeymoon suite, in particular, garnered special mention for its lovely room with a great view, setting the perfect ambiance for a romantic stay. Memorable touches such as given truffles and other honeymoon amenities contributed to an excellent honeymoon experience. The hotel's ambiance is described as honeymoon friendly with a good vibe that makes it an ideal spot for newlyweds. It stands out as an excellent venue for a honeymoon with thoughtful gestures and a romantic atmosphere that ensure a special, memorable stay.
Nestled on the banks of the Thames and in close proximity to Westminster Abbey, Park Plaza London Riverbank promises an exceptional and high-end experience. Guests often admire the hotel's opulent lobby and grand, modern design which exudes elegance and sophistication. The décor throughout the hotel, from the common areas to the individual rooms, consistently delivers a luxurious feel. Clean and comfortable rooms feature stylish, modern interiors with fine luxury details and high-end amenities, ensuring a premium experience.
The staff at Park Plaza London Riverbank are repeatedly praised for their warmth and professionalism with special mentions of their helpfulness and friendliness. The amazing customer service significantly contributes to the hotel's overall luxurious ambiance. Housekeeping also receives high marks for maintaining cleanliness and adding to the overall comfort.
Guests describe their stays as exceptional and luxurious with the hotel providing not just comfort but a grand and opulent environment that leaves a lasting impression. While the pricing reflects the high standards and premium quality of the hotel, many agree that the luxurious experience is worth the expense.
Overall, Park Plaza London Riverbank offers a chic, lavish escape with luxurious rooms, opulent facilities and staff who go above and beyond to ensure a memorable stay. Whether it's the elegant decor, the high-end amenities or the superb service, everything at this hotel contributes to a top-tier experience befitting its stellar reputation.
Park Plaza London Riverbank stands out as an ideal destination for those seeking a romantic escape. Guests have highlighted the hotel's wonderful romantic ambiance and charming setting, making it a perfect venue for couples. The romantic views over Westminster and the lovely room vistas add to the enchanting experience, providing an idyllic backdrop for anniversaries, birthdays and honeymoons.
The hotel staff go above and beyond to make special occasions memorable with thoughtful touches like lovely chocolates delivered to rooms and efficient service that enhances the overall experience. Events in the lobby are described as magical, further contributing to the romantic vibe of the hotel.
With great amenities and a comfortable atmosphere, Park Plaza London Riverbank proves to be a wonderful retreat for romance. The location also plays a significant role, offering easy access to romantic walks and activities. Whether it's a Valentine's dinner or a quiet weekend getaway, this hotel caters well to couples looking for a memorable, intimate stay.
Location Show Map
Location
Many guests appreciate the hotel's modern design and spacious rooms, complemented by excellent views over the river. The area itself is described as quiet and safe, ideal for families given the child-friendly amenities and surroundings. The embankment location not only provides picturesque walks along the Thames but also easy access to shopping districts, restaurants and cultural spots.
The accessibility to both central London attractions and tranquil spots like Kew Gardens and Cambridge through good connectivity highlights the hotel's strategic positioning for diverse visitor needs. Efficient check-in processes, comfortable beds, cleanliness and a friendly staff all contribute to a pleasant stay. Overall, Park Plaza London Riverbank offers a superb blend of convenience, comfort and scenic beauty, making it a favored choice for travelers.
Breakfast
The breakfast setting is frequently described as beautiful with some rooms offering views of iconic landmarks like Victoria Tower. In terms of ambiance, descriptions range from lovely and orderly to busy and chaotic, particularly with long queues noted at the coffee machines and for breakfast service in general. Despite the occasional crowding and long wait times, the service has been praised for efficiency and friendliness.
However, there are areas cited for improvement. Some guests found the breakfast overpriced for what was offered with specific complaints about the lack of vegan and healthier options, as well as certain items not being replenished quickly. There were also mentions of basic or repetitive options and food that was not always served hot enough. Additionally, the layout of the breakfast area has been described as inconvenient and the breakfast rooms sometimes too small for the number of guests.
Overall, while the breakfast at Park Plaza London Riverbank is generally well-regarded for its variety and quality, guests suggest enhancements in service efficiency, menu diversity and value for money to improve the experience.
Dinner
However, several reviews noted drawbacks that might affect the overall experience. Service in the restaurant has been described as slow and the staff occasionally poorly trained. The limited and themed menu did not sit well with some guests and the food, while often praised for its taste, was considered expensive by many. Additionally, there were occasional comments about the food not living up to the price point or the hype.
Offering both room service and a bar, the hotel's in-room dining received mixed reactions; though some found the meals delightful, others found them overpriced and limited in variety. Despite these occasional criticisms, many guests found the food overall to be very good with delicious dinner options and a pleasant dining environment. The restaurant's dinner service received particular appreciation when it was available, although it sometimes closed earlier than expected and was not always open on certain days.
In summary, dining at Park Plaza London Riverbank offers a generally positive experience, especially for those who enjoy good views and Asian cuisine. There are areas for improvement in service speed, menu variety and pricing, but the quality of food and drinks, paired with the views, make it a worthwhile dining destination within the hotel.
Rooms
While many reviews highlight the spaciousness and comfort of the rooms, there are mentions of rooms being too warm or cold, noisy and occasionally not as clean as expected. Some guests faced minor issues such as defective bathroom fixtures and non-functional digital check-ins. Room service, though available, was reported to be inconsistent in terms of speed and attentiveness.
Room sizes vary with some being spacious and well-appointed, while others are described as small and dark. Nonetheless, those with river views are often praised for their spectacular scenery. The decor of the rooms has received both praise and calls for updates in certain areas.
Overall, Park Plaza London Riverbank is commended for its friendly staff, excellent housekeeping and modern, comfortable rooms with fantastic views, making it a pleasant stay despite some minor issues.
Beds
The availability of two types of pillows is a notable detail that numerous guests appreciate, as it significantly contributes to quality rest. The overall consensus is that the main beds are soft and cozy, facilitating a restful experience. Many guests underline the feeling of sleeping in large, comfortable and clean beds.
However, there are some mixed feelings regarding firmness with a few guests finding the beds either too hard or too soft. Additionally, while the main beds receive high marks, the sofa beds have been reported as less comfortable, particularly for children and for those who find the mattress worn out or too hard. Despite these minor issues, the hotel offers a generally positive sleep environment, making it a reliable choice for those prioritizing comfortable bedding during their stay.
Cleanliness
Public areas, such as the lobby and corridors, were frequently noted to be clean and well-kept, contributing to a generally pleasant atmosphere. Guests appreciated the spacious and well-equipped rooms, which often came with clean bathrooms and comfortable beds. Moreover, the hotel's communal areas, including the swimming pool and gym, were described as clean and tidy, despite some reports of minor issues.
However, there were notable criticisms as well. Some guests experienced rooms that were dusty or not thoroughly cleaned with specific mentions of dirty mirrors, fridges and shelves. Bathrooms, in particular, seemed problematic at times with reports of mold, lime scale stains and areas that needed a deep clean. On occasion, room service was delayed or inconsistent, leading to dissatisfaction.
There were also instances of public areas, such as hallways, needing more frequent attention. Overall, while many found the hotel to be very clean and modern, there is a clear indication that consistency in housekeeping could be improved to meet all guests' expectations. Despite these occasional lapses, the hotel remains a popular choice for its cleanliness, comfort and excellent location near Westminster and Big Ben.
Staff
Several guests highlighted the warm and pleasant attitudes of the staff across various departments, from the front desk to the breakfast restaurant. The check-in and check-out processes were generally smooth with reception staff being called out for their exceptional professionalism and friendliness. Special mentions were given to individual staff members like Kian and Romero for going above and beyond to ensure guest satisfaction.
Despite a few comments about occasional slow service and some unfriendliness at the reception, the majority of feedback was overwhelmingly positive. Many guests felt that the staff’s dedication and customer-oriented approach significantly contributed to their enjoyable stay.
In summary, the consistent warmth, efficiency and professionalism of the staff at Park Plaza London Riverbank leave a lasting impression on guests, making it a recommended choice for an attentive and friendly hospitality experience.
Wi-Fi
However, there are a few critical remarks. A number of guests reported issues such as weak or poor WiFi, especially in their rooms where the internet was sometimes unusable, compelling some to rely on phone roaming. The Ethernet cable and inbuilt WiFi ports on desks were occasionally noted as non-functional. Furthermore, one guest mentioned that WiFi was only available in the reception area, which limited convenience. Despite these issues, positive experiences with WiFi were more common with many guests enjoying a hassle-free online experience during their stay.
Gym
In addition to the gym, the hotel offers a comprehensive fitness experience with a clean and inviting swimming pool, a soothing sauna and a steam room, adding to the overall wellness offerings. The availability of online booking for the gym and spa services has been positively noted, reflecting thoughtful management and guest convenience.
Overall, despite a few comments on the gym's limited size, guests found the fitness facilities to be excellent and a delightful addition to their stay at Park Plaza London Riverbank.
Pool
However, several guests note that the pool is on the smaller side, which can sometimes make it seem crowded or less suitable for swimming laps. Some have also mentioned that the water temperature tends to be on the colder side, which may detract from the comfort for some swimmers.
Despite these criticisms, the pool remains a clean and high-quality facility that complements the sauna and spa services at the hotel. The friendly staff and accessible booking system further enhance the experience for guests. While there is room for improvement in terms of temperature control and space, the pool at Park Plaza London Riverbank provides a pleasant and often memorable addition to the hotel stay.
Family
The hotel provides special room setups for children, including thoughtful touches like baby robes and slippers for younger guests and even gifts for children upon arrival. Families have found the setup comfortable and room sizes, while sometimes smaller than expected, ideal for their needs. A lovely extra has been the kitchenette in some rooms, adding convenience for families traveling with kids.
Numerous activities and amenities for children enhance the family experience. The pool is a hit, especially kept clean for the young ones to enjoy. There is even a fun cupcake activity at the reception that draws smiles from the little ones. The staff's effort to create a family-friendly atmosphere is apparent, making it a great place for family stays and reunions.
However, there are a few areas where the hotel could improve. Some reviews noted that the sofa beds were not very comfortable for older children and a few families found the family rooms to be smaller than anticipated. Additionally, finding kid-friendly dining options within the hotel could sometimes pose a challenge.
Overall, Park Plaza London Riverbank is highly regarded for creating memorable family experiences in a welcoming environment, making it a strong choice for family trips to London.
Nightlife
4 Star
Guests appreciate the well-equipped gym, the cleanliness and comfort of the rooms, although some felt the rooms did not entirely meet four-star cleaning standards. The hotel is advantageous for its excellent location, which adds significant value to the stay.
Although the hotel offers a good value for its four-star status, there are some areas for improvement noted by guests. The lack of vegan and healthy breakfast options and limited dining choices fell short of some visitors' expectations. Some common areas, like the lifts and hallways, were described as dark, which might detract from the otherwise luxurious feel.
Overall, the Park Plaza London Riverbank largely lives up to its four-star rating with its modern facilities, helpful staff and prime location, offering a comfortable and reasonably valued stay. While a few aspects could be enhanced, the hotel's strengths make it a commendable choice for travelers seeking both convenience and quality.
Business
Positioned in a business-centric area of London, the convenience in terms of location is a strong point with guests noting its proximity to necessary appointments and ease of access for business purposes. The hotel facilitates smooth check-ins and check-outs, ensuring a hassle-free experience for busy travelers.
Rooms come equipped with proper working desks and reliable Wi-Fi, catering to the needs of those who work remotely or need to stay connected. The hotel's corporate feel is balanced with comfort, making it a pleasant place to stay even when on a business trip. For those combining work with pleasure, the concierge staff receive accolades for being particularly helpful.
While generally applauded for its business-friendly amenities, there are occasional mentions of limited business rooms and minor inconveniences such as parking issues or the need to take taxis to more central locations. However, these do not seem to overshadow the overall positive experience reported by many guests.
In summary, Park Plaza London Riverbank is a reliable and convenient choice for business travelers, offering a range of facilities and a location that meets professional needs effectively.
Accessible
Staff were generally mentioned in a positive light with some guests appreciating the extra pillows provided upon request and the assistance offered for transport options. However, there were a few critiques about the check-in process with long waits for accessibility inquiries. Additionally, some rooms posed challenges with issues like disabled access or poor bathroom lighting being mentioned.
Overall, despite minor hiccups such as the limited availability of disability rooms and some maintenance issues, the hotel's accessibility and dedication to accommodating guests with disabilities received positive feedback. Guest experiences indicate that Park Plaza London Riverbank remains a suitable choice for travelers seeking accessibility and convenience in London.
Heated Pool
Indoor Pool
Honeymoon
The honeymoon suite, in particular, garnered special mention for its lovely room with a great view, setting the perfect ambiance for a romantic stay. Memorable touches such as given truffles and other honeymoon amenities contributed to an excellent honeymoon experience. The hotel's ambiance is described as honeymoon friendly with a good vibe that makes it an ideal spot for newlyweds. It stands out as an excellent venue for a honeymoon with thoughtful gestures and a romantic atmosphere that ensure a special, memorable stay.
Luxury
The staff at Park Plaza London Riverbank are repeatedly praised for their warmth and professionalism with special mentions of their helpfulness and friendliness. The amazing customer service significantly contributes to the hotel's overall luxurious ambiance. Housekeeping also receives high marks for maintaining cleanliness and adding to the overall comfort.
Guests describe their stays as exceptional and luxurious with the hotel providing not just comfort but a grand and opulent environment that leaves a lasting impression. While the pricing reflects the high standards and premium quality of the hotel, many agree that the luxurious experience is worth the expense.
Overall, Park Plaza London Riverbank offers a chic, lavish escape with luxurious rooms, opulent facilities and staff who go above and beyond to ensure a memorable stay. Whether it's the elegant decor, the high-end amenities or the superb service, everything at this hotel contributes to a top-tier experience befitting its stellar reputation.
Romantic
The hotel staff go above and beyond to make special occasions memorable with thoughtful touches like lovely chocolates delivered to rooms and efficient service that enhances the overall experience. Events in the lobby are described as magical, further contributing to the romantic vibe of the hotel.
With great amenities and a comfortable atmosphere, Park Plaza London Riverbank proves to be a wonderful retreat for romance. The location also plays a significant role, offering easy access to romantic walks and activities. Whether it's a Valentine's dinner or a quiet weekend getaway, this hotel caters well to couples looking for a memorable, intimate stay.
Yes, Park Plaza London Riverbank has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Park Plaza London Riverbank.
Yes, Park Plaza London Riverbank welcomes dogs.
No, parking facilities aren't available at Park Plaza London Riverbank.
Yes, Park Plaza London Riverbank has a gym.
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