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Summary of reviewsThe Cleveland Hotel in London receives high praise for its prime location and overall guest experience. Nestled in a peaceful and elegant neighborhood, the hotel offers easy access to major transportation hubs like Paddington Station and attractions such as Hyde Park, Kensington Gardens and Notting Hill. This central location makes it a convenient base for exploring the vibrant city while providing a serene and safe atmosphere, suitable for both families and solo travelers.
The rooms at The Cleveland are a standout feature, frequently described as spacious, clean and well-equipped with practical amenities like kitchenettes. This allows guests to prepare their own meals, adding a level of convenience, particularly since the hotel doesn’t offer an on-site breakfast. Guests appreciate the cleanliness and meticulous daily housekeeping, which ensure a comfortable and immaculate stay. The modern bathrooms and tasteful decor add to the charm and the quiet rooms contribute to restful nights.
Staff at The Cleveland receive consistent praise for their friendliness, helpfulness and professionalism. The courteous nature of the reception and housekeeping teams make for a warm and supportive experience, ensuring guests feel welcome and well-cared for. Specific staff members like Martin, Indre and Alex have been notably commended for their exceptional service.
For dining, the hotel's location offers a wealth of options. Nearby cafes, bakeries and restaurants provide ample choices for breakfast and dinner, while the in-room kitchen facilities give guests the flexibility to prepare their own meals or order takeout. The Cleveland’s positioning allows easy access to both local eateries and more upscale dining options in areas like High Street Kensington.
Guests particularly commend the comfortable beds, highlighting them as a contributor to a restful night's sleep. Comments on the bedding's quality vary, but the general consensus is positive with the spacious rooms and amenities enhancing the overall experience.
The free Wi-Fi service yields mixed reviews with some guests experiencing fast and reliable connections, while others encounter issues with weak or unstable connectivity, particularly in certain areas of the hotel.
Families find The Cleveland especially accommodating, appreciating the spacious and thoughtfully laid-out rooms, which include features like separate rooms or large studios with kitchenettes. The hotel’s quiet, safe location further enhances its appeal for family stays.
Business travelers benefit from The Cleveland's central location, well-connected to transportation links and a business-friendly environment, making it a practical choice for work trips. The hotel ensures a seamless experience with well-equipped rooms and professional staff.
In terms of accessibility, the hotel offers a mixed experience. While the presence of an elevator is helpful, it only services part of the hotel, potentially posing challenges for guests needing to access upper floors.
Overall, The Cleveland delivers a comfortable, clean and convenient stay with excellent staff service and a prime location, making it a well-rounded choice for travelers to London, despite some minor drawbacks in Wi-Fi and accessibility. Show more
Read review summaries for all categories
Categories
Boutique-style Hotel
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Accessible Hotel
4-Star Hotel
Room Types
Single StudioMeals can be prepared in the kitchenette, which has a stovetop, a refrigerator, kitchenware and a microwave. The single room features air conditioning, a wardrobe, a safe deposit box, an electric kettle and a TV. The unit has 1 bed.
Studio SuiteThe fully equipped kitchenette features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned double room provides a TV, a wardrobe, a safe deposit box and an electric kettle. The unit offers 1 bed.
Executive Studio SuiteThe well-fitted kitchenette has a stovetop, a refrigerator, kitchenware and a microwave. This double room is air-conditioned and features a TV, a wardrobe, a safe deposit box and an electric kettle. The unit has 1 bed.
Executive Deluxe Studio SuiteThe fully equipped kitchenette has a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned triple room features a TV, a wardrobe, a safe deposit box and an electric kettle. The unit has 2 beds.
Luxury Studio SuiteThis quadruple room has a microwave and electric kettle.
Guest Reviews
8.2
Very Good
Location
Nestled in a beautiful and quiet neighborhood, The Cleveland boasts a fantastic and central location, ideal for exploring London. Just a short walk from Paddington Station, Hyde Park and multiple underground stations such as Bayswater and Lancaster Gate, guests appreciate the hotel’s prime position. The area is peaceful and elegant, contributing to a pleasant and safe atmosphere, perfect for both solo travelers and families.
The proximity to Hyde Park allows for leisurely strolls, while nearby transportation links ensure easy access to the city’s main attractions, including Kensington Gardens and Notting Hill. Convenience stores, restaurants, cafes and pubs are within walking distance, ensuring guests have everything they need at their fingertips.
The Cleveland's location is particularly praised for its accessibility to public transport, making it simple to navigate the city's hotspots. Whether heading to central London's bustling points of interest or seeking tranquility in a stylish residential area, the hotel's strategic placement combines the best of both worlds. Overall, it provides a comfortable and convenient base for anyone looking to enjoy the vibrancy and charm of London.
Breakfast
The Cleveland Hotel does not provide an on-site breakfast, which some guests feel would enhance their stay. While the absence of breakfast appears to be a significant drawback for some, the rooms are equipped with a kitchenette, enabling guests to prepare their own meals. This feature is noted as particularly useful and convenient for morning routines.
For those who prefer dining out, numerous nearby options have been highlighted. Guests have praised local cafes and bakeries, such as those on Craven Terrace and Bayswater, for their good breakfast offerings. Notable mentions include Granie Bakery, La Meena and Sheila's, which are all within walking distance and offer a variety of breakfast choices.
Despite the lack of an on-site breakfast, the proximity to various cafes and the convenience of in-room kitchenettes seem to provide satisfactory alternatives for the guests of The Cleveland.
Dinner
The Cleveland offers guests convenient access to a variety of dining options. The hotel is situated close to High Street Kensington, where a short walk through Kensington Gardens leads to an array of cafes and restaurants. The immediate vicinity also boasts numerous eateries, bars and local shops, providing ample choices for both breakfast and dinner. Additionally, the availability of kitchen facilities in some rooms allows guests to prepare their own meals or easily order takeout and have it delivered, adding a level of convenience and flexibility to their dining experience.
Rooms
The Cleveland Hotel in London receives favorable reviews for its spacious, well-equipped rooms. Many guests highlight the practical amenities such as mini kitchens with fridges, microwaves and hotplates. The rooms are often described as large, clean and comfortable, making them suitable for families and groups. High ceilings and tasteful decor add to the charm, while the modern bathrooms further enhance the experience.
The hotel's location near Paddington Station is another strong point, offering easy access to transportation, restaurants and attractions. The peaceful environment and quiet rooms contribute to a restful stay. Some guests appreciated the daily cleaning service and attentive staff.
Although there are occasional mentions of small or outdated rooms, the overall feedback is positive, emphasizing the cleanliness, space and functionality provided by the hotel. Comfortable bedding, good shower facilities and well-thought-out room layouts make The Cleveland a reliable choice for travelers seeking convenience and comfort in London.
Beds
The beds at The Cleveland have garnered a lot of positive feedback from guests. Many have described the beds as very comfortable, often emphasizing super comfortable and comfy beds that contribute to a restful night's sleep. The king-size and large double beds have been particularly noted for their comfort with plenty of pillows adding to the coziness. The bedding itself is frequently highlighted as comfortable and in excellent condition.
Guests also appreciate the spacious rooms that often accompany the comfortable beds, even though some found the rooms slightly on the smaller side. The hotel offers good value for money and the overall cleanliness and amenities like kitchenettes enhance the experience.
However, there are mixed feelings about the firmness of the mattresses. While some guests enjoy the firm support, others found the mattresses too soft or even worn out. Pillows also received varied comments with some guests finding them less comfortable.
Despite a few criticisms about the bedding being old or hard and the occasional creaking sound, most reviews reflect a positive experience regarding the sleeping arrangements. The Cleveland seems to excel in providing guests with a comfortable and cozy environment, contributing to a pleasant stay overall.
Cleanliness
The Cleveland offers an outstanding experience in terms of cleanliness and guest comfort. The hotel and rooms are consistently described as very clean, well-maintained and immaculate. Daily housekeeping ensures that rooms are spotless with many guests noting the meticulous attention to detail, from fresh towels and bedding to tidy and pristine bathrooms. Rooms are spacious, well-equipped and feature good facilities, making guests' stays comfortable and convenient. The hotel's quiet location near Hyde Park, combined with a welcoming atmosphere and friendly staff, adds to the overall positive impression. Several reviews highlighted the cleanliness as being exceptional, likening it to spa-like standards. The hotel appears to prioritize daily cleaning and maintaining a high level of hygiene throughout the property. Guests also appreciate the clean, peaceful neighborhood and the well-kept public areas, contributing to a relaxing and worry-free stay at The Cleveland.
Staff
The Cleveland Hotel consistently receives glowing reviews for its staff, who are frequently described as friendly, helpful and courteous. Guests repeatedly highlight the staff's attentive and welcoming nature, ensuring a warm and supportive experience from check-in to check-out. Standout mentions include the exceptional customer service with employees like Martin, Indre and Alex getting special praise for their outstanding assistance.
The reception team is noted for their professionalism and willingness to go above and beyond, creating a seamless and pleasant check-in process. Many reviews commend the staff's ability to handle requests efficiently and their readiness to help with any needs, contributing to a hassle-free stay. The housekeeping staff also garners appreciation for their dedicated, friendly service, ensuring that rooms are comfortable and clean.
Guests appreciate the genuine kindness and compassion of the hotel personnel, who make every effort to accommodate and support visitors. The warm welcomes and ever-smiling demeanor of the staff leave a lasting impression, making guests feel at home. The hotel staff's helpfulness extends beyond basic duties with several instances of staff providing thoughtful and informative assistance, enhancing the overall travel experience.
Overall, the staff at The Cleveland Hotel are a significant highlight for guests, contributing to memorable stays with their exceptional service, friendly interactions and unwavering dedication to guest satisfaction.
Wi-Fi
Guest reviews of The Cleveland show a mixed experience regarding the hotel's Wi-Fi services. On the positive side, many guests praised the hotel's Wi-Fi for being fast, reliable and stable. They found the connection to be excellent with strong reception and good internet access in certain areas. The fact that the Wi-Fi was free added to their satisfaction, especially for those who encountered strong and consistent signals during their stay.
However, several guests reported negative experiences with the Wi-Fi. Complaints ranged from weak and unstable connections to Wi-Fi that didn't work at all. Some guests mentioned specific issues like the internet being too slow for video streaming or Zoom calls, poor reception in the basement and inconsistent service, particularly at peak usage times or in certain rooms.
Overall, while The Cleveland has provided satisfying Wi-Fi experiences for many, there are noticeable areas for improvement to ensure a consistent and strong internet connection for all guests.
Family
The Cleveland emerges as an exemplary choice for family stays in London, consistently praised for its family rooms that accommodate varying sizes, from small families to those with two teenagers. Spacious, beautifully decorated rooms with high ceilings and ample lighting provide a comfortable respite for families. The practical layouts often include separate rooms for children, large studio spaces or suites with kitchenettes, which are tailored for both convenience and comfort.
Daily maid service ensures cleanliness throughout extended stays and the provision of extra bedding and comfortable beds further amplifies the comfort factor. Positioned in a quiet, safe location, families find it ideal for relaxing after exploring the city's central attractions and nearby parks. The Cleveland’s facilities cater excellently to family needs, providing a perfect base for a family vacation in London.
Nightlife
The Cleveland boasts a prime location for those seeking a balance between relaxation and easy access to city attractions. Nestled in a peaceful and quiet neighborhood, it offers a serene environment, ensuring a good night's sleep despite its proximity to various nightlife options. Just five minutes from Paddington Station and close to several tube stations, guests can easily explore areas like Hyde Park and enjoy the vast connectivity to the rest of the city.
While the immediate vicinity is characterized by its calm roads and residential feel with little to no nightlife noise, there are still numerous restaurants, pubs and bars within a short walking distance. The area is also safe and well-suited for families with children. For those particularly interested in nightlife, the hotel is favorably close to some great pubs, clubs and a variety of dining options, making it a fantastic spot for an enjoyable night out before returning to the tranquility of The Cleveland.
4 Star
Visitors to The Cleveland express mixed sentiments regarding its four-star rating. While some reviews contend that The Cleveland matches the standards of a four-star hotel, many guests feel it falls short of this classification. Common points of contention include a perceived lack of four-star amenities and overall service quality resembling more of a two or three-star establishment. However, the hotel's location in central London is highly praised, offering good value for money and convenience.
Guests appreciate the splendid building, spacious rooms and the well-maintained old property, noting a higher quality-price ratio compared to other London hotels. Despite some negative feedback about the cleanliness in areas such as the bathrooms, many guests describe their stay as comfortable with reasonable prices for the area. The proximity to Bayswater and Lancaster Gate tube stations adds to the convenience, making it easier for travelers to explore London. Overall, while its rating is debated, the hotel delivers a generally pleasant experience with notable value for money in a prime location.
Business
The Cleveland stands out as an excellent choice for business travelers. It boasts a central location near Hyde Park and Paddington Station, making it a well-connected hub that's walking distance to key transportation links. This positioning not only simplifies commuting but also situates guests conveniently close to major business areas and conference centers.
The hotel offers a business-friendly environment, featuring a reception desk constantly staffed with professional and helpful personnel. The 24-hour reception is marked by its business-like approach, efficiently catering to the unique needs of business travelers.
Guests highlight the quiet rooms, underscoring their suitability for work trips and a peaceful night's rest. Rooms equipped with TV and USB sockets provide the necessary amenities for a productive stay. The hotel accommodates business requirements effectively, ensuring a seamless experience for short stays or extended business visits.
In summary, the Cleveland combines a prime location with quiet, well-equipped rooms and accommodating staff, presenting itself as an ideal hotel for business travelers and those attending conferences.
Accessible
The Cleveland Hotel presents a mixed experience when it comes to accessibility for guests with disabilities. While the hotel is situated in a convenient location, close to public transportation, shops and restaurants, its on-site facilities demonstrate significant limitations.
Several reviews highlighted that the presence of an elevator was beneficial, yet it only services part of the hotel, making upper floors particularly challenging to reach, especially for those with serious leg injuries or mobility impairments. The lift brings guests only halfway up, necessitating the use of sometimes narrow and difficult staircases to access higher floors. This issue is compounded by the fact that there is no porter available to assist with luggage and no elevator access beyond the first floor.
Despite these challenges, the hotel staff has received praise for their helpfulness, especially when it comes to accommodating guests' needs. They have been noted for their willingness to change rooms to more accessible locations upon request, which can make a significant difference for those using mobility aids such as scooters.
Accessibility within the rooms seems to be more promising. There are mentions of wheelchair-accessible rooms and bathrooms equipped with practical amenities, such as wide aisles and accessible showers. These features, however, don't completely alleviate the difficulties posed by the building’s layout.
Overall, while The Cleveland provides some accessible rooms and is well-situated near transit options and local attractions, its stair-heavy structure and partial elevator coverage can pose significant challenges for guests with mobility issues.Prospective visitors with disabilities should personally verify room accessibility to ensure their specific needs are met.
Honeymoon
The Cleveland emerges as a prime choice for honeymooners, boasting a romantic neighborhood and quiet, peaceful settings that create an ideal atmosphere for newlyweds. Guests frequently highlight the hotel's perfect size and luxury accommodations, making it a perfect spot for a honeymoon. The overall location is praised for its suitability for couples, offering a romantic environment with beautiful surroundings. The Cleveland's beautiful honeymoon setup and romantic ambiance provide an extraordinary getaway for couples looking to celebrate their love in style.
Boutique-Style
Nestled in an elegant and quiet neighborhood right near Hyde Park, The Cleveland stands out as a charming boutique hotel that offers a delightful blend of historical elements and modern comfort. The building itself is a beautiful old structure, meticulously maintained to preserve its Georgian-style details. Guests have praised the large, well-equipped rooms that echo the hotel's luxurious boutique feel.
The Cleveland is often described as a quiet and comfortable retreat, where the friendly staff enhances the overall experience. The hotel's decor is tastefully done, contributing to its stylish appeal. The boutique charm resonates throughout the property with many reviewers noting its small yet inviting atmosphere.
This hotel offers more than just a place to stay; it provides a lovely boutique experience with its well-decorated interiors and peaceful surroundings. Though the rooms may show signs of being a bit outdated, the overall ambiance is pleasant and serene, making it a recommended choice for those seeking a charming and interesting boutique hotel experience.
Romantic
Tucked away in a beautiful, quiet neighborhood, The Cleveland offers a superb romantic escape from the daily grind. The hotel's location provides a peaceful, serene environment that is perfect for couples, making it an ideal spot for honeymooners. The neighborhood with its lovely park and scenic views, exudes romance and tranquility, allowing guests to unwind and cherish their time together. The rooms boast a cozy atmosphere with charming touches such as authentic antique wood in the hallways and there is an absence of noise both inside and out, enhancing the feeling of seclusion.
For those seeking a bit of variety, a delightful bar and restaurant are conveniently located just around the corner. The overall ambiance is perfect for a romantic getaway, promising a memorable and intimate experience far removed from the hustle and bustle of daily life.
No, The Cleveland doesn't have any pool.
No, a spa isn't available at The Cleveland.
No, The Cleveland doesn't allow dogs.
No, parking facilities aren't available at The Cleveland.