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Summary of reviewsThe Hoxton, Shepherds Bush, stands out as an exceptional choice for travelers seeking comfort, style and convenience in London. Its prime location is a major highlight, offering easy access to multiple subway lines and key attractions, making it ideal for exploring the city. The neighborhood is vibrant and multicultural with a variety of shops, cafes and entertainment venues nearby, including the massive Westfield shopping center and popular concert halls like the O2 Shepherd’s Bush Empire. Despite some minor drawbacks such as occasional untidiness of the surrounding streets, the location’s benefits greatly outweigh these issues.
The breakfast experience at the hotel, while featuring high-quality and delicious dishes, has received mixed reviews due to its high cost, limited variety and inconsistent service. Conversely, the dinner service at the main restaurant, Chet’s, garners high praise for its lively atmosphere and flavorful Thai cuisine. Though some guests find the food a bit too spicy or overpriced, the friendly staff and vibrant bar scene largely contribute to a positive dining experience.
The hotel's rooms are applauded for their stylish design, comfort and cleanliness. Guests appreciate the very comfy beds, quality linen and thoughtful amenities such as complimentary tea, coffee and a mini radio. The rooms, although compact, are well-equipped and efficiently laid out with features like spacious bathrooms contributing to their appeal. However, limited storage space may be a concern for those with larger luggage or longer stays.
Cleanliness is a strong suit of The Hoxton, Shepherds Bush with numerous reviews highlighting the hotel’s spotless rooms and well-maintained common areas. This high standard of cleanliness, combined with the modern and stylish decor, ensures a comfortable and pleasant experience for guests.
The staff at the hotel receive consistent praise for their warmth, professionalism and helpfulness. From the front desk to housekeeping, the team contributes significantly to the welcoming atmosphere and overall positive experience. Guests frequently highlight instances of staff going above and beyond to ensure a memorable stay.
Additionally, the hotel offers convenient amenities such as free Wi-Fi, though experiences with the connection can vary. While some guests find the Wi-Fi fast and satisfactory, others report inconsistent connectivity. Nonetheless, the complimentary service is a valued perk.
The hotel’s beds are a standout feature with guests often describing them as exceptionally comfortable and conducive to a restful night’s sleep. The quality of pillows and bedding further enhances this positive impression.
As a four-star establishment, The Hoxton, Shepherds Bush, offers a luxurious yet budget-friendly experience with its stylish decor, modern amenities and exceptional service. The eco-friendly elements incorporated throughout the hotel add to its trendy appeal. Guests consistently praise its value for money, making it a superb choice for those seeking a chic and comfortable stay in London.
Moreover, the hotel is notably dog-friendly, providing special amenities for pets and a welcoming atmosphere for pet owners. The accommodating staff and convenient location further enhance its appeal as a pet-friendly destination.
In summary, The Hoxton, Shepherds Bush combines a strategic location, stylish comfort, excellent cleanliness and outstanding service, making it a highly recommended option for travelers exploring London. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Small Hotel
4-Star Hotel
Room Types
SnugThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Cosy NeighbourhoodThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Cosy ParkOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 1 bed.
Cosy UpOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 1 bed.
RoomyThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer.
Bunk Beds RoomFeaturing free toiletries, this dormitory room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned dormitory room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 2 beds.
Cosy Room No WindowsThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
Location
The Hoxton, Shepherds Bush boasts a prime location that is consistently praised by its guests. Conveniently situated near multiple subway lines, including the Central, Circle and Hammersmith & City lines, the hotel offers easy access to central London and its main attractions. It's just a short 5-minute walk from Shepherd's Bush station and around a 15-minute commute to the city center, making it an ideal base for exploring London.
The area is also well-connected by buses, providing flexible transport options. Westfield shopping center, one of Europe's largest, is within a few minutes' walking distance, which makes the hotel perfect for shopping enthusiasts. Additionally, the hotel's proximity to entertainment venues like the O2 Shepherd’s Bush Empire and the Eventim Apollo in Hammersmith is a significant advantage for those attending concerts or events.
The neighborhood itself is described as vibrant and multicultural with a variety of shops, cafes and restaurants nearby. Although some guests note that certain streets may not be the cleanest and the area can feel a bit sketchy at night, the location's overall benefits outweigh these minor drawbacks. The hotel is also close to scenic spots like Holland Park and Notting Hill, adding to its appeal.
Overall, The Hoxton, Shepherds Bush is highly regarded for its central yet relatively quiet location, excellent transport links and nearby shopping and entertainment facilities, making it a strategic choice for travelers looking to explore London.
Breakfast
The breakfast experience at The Hoxton, Shepherds Bush is a mixed bag. Guests frequently commend the quality and deliciousness of the food with dishes like porridge and French toast receiving praise alongside specific mentions of the restaurant, Chet’s, being incredible. The cappuccino and other complementary items like the Breakfast Bag Service are also celebrated for their convenience and taste.
However, many aspects of the breakfast service leave room for improvement. A common grievance is the high cost with several reviewers highlighting that the menu prices are too steep for what’s offered. The absence of a traditional breakfast buffet and a limited selection of choices can leave some guests wanting more variety and standard options. Service speed and clarity also appear to be issues, as the breakfast process was described as confusing, slow and not well-explained by staff.
In conclusion, while the breakfast offers some delightful and high-quality dishes, the overall experience seems overshadowed by its high price, limited variety and service inconsistencies.
Dinner
The restaurant scene at The Hoxton, Shepherds Bush offers a lively and unique dining experience. Guests frequently highlighted the excellent atmosphere in the lobby, enhanced by the presence of a great bar and restaurant. The main restaurant, Chet’s, received numerous commendations for serving delicious and flavorful dishes, particularly its Thai cuisine, though some found the food a bit too spicy or overpriced for the portions provided. The fried chicken curry noodles and pineapple rice were some specific dishes noted positively.
Despite a few instances of billing errors and occasional criticisms regarding service, the majority of reviews praised the friendly bar staff and the overall good quality of the restaurant food. Chet’s was particularly noted for its fantastic breakfast and dinner offerings, although there were comments about it being slightly pricey and not fully catering to vegetarians and vegans.
Even though the restaurant area could sometimes get quite busy and loud, the vibrant atmosphere contributed positively to the guests' experiences. The bar was described as having a cool vibe, making it a popular evening spot. While there were some service hiccups and mixed feelings about the pricing, the consensus pointed towards Chet’s as a standout feature of the hotel, adding significant value to the guests' stay.
Rooms
The rooms at The Hoxton, Shepherds Bush, are primarily praised for their stylish and well-thought-out design. The comfort level is notably high thanks to the very comfy beds and quality linen. Rooms are often described as gorgeous and very clean with functional amenities such as air conditioning, complimentary tea, coffee, water and a mini radio, adding to the pleasant experience.
Many guests appreciate the hotel's modern, welcoming atmosphere and the thoughtful details like the radio playing upon entry. The decor is charming and tasteful, often described as stylish and sophisticated. Although rooms are on the smaller side, they are well-equipped and efficiently laid out with features like spacious and well-designed bathrooms adding to the overall comfort.
The rooms are soundproof, contributing to a quiet and relaxed stay even on busy roads. Some rooms offer lovely views over Shepherd's Bush Green, enhancing the experience further. However, space is a common concern with numerous mentions of limited storage for luggage and belongings, making it hard to maneuver larger suitcases.
While the compactness may be an issue for longer stays, most reviewers found the rooms perfectly adequate for shorter visits. The cleanliness is consistently noted with rooms described as spotlessly clean and well-maintained. Overall, The Hoxton, Shepherds Bush, offers a blend of modern comfort, stylish design and practical amenities, albeit with smaller room sizes typical for London.
Beds
The beds at The Hoxton, Shepherds Bush, are frequently praised for their exceptional comfort. Guests consistently describe the beds as soft, plush and extremely comfortable with many finding them especially welcoming after long days of exploring. The pillows also receive high marks with descriptions such as excellent, luxury and soft. No detail is too small, as even the bedding is often highlighted for its quality and comfort.
Rooms at the hotel, though sometimes noted as small or "cosy", always leave a positive impression for their cleanliness and thoughtful details. Despite the compact size, the comfort of the bed ensures a restful stay. Multiple guests describe the beds using terms like "huge," "super comfy," and "like sleeping on clouds," suggesting that the bed quality contributes significantly to the overall satisfaction of their stay.
The rooms also come with nice additional touches such as complimentary morning breakfast, which adds to the comfort and convenience of the stay. Whether worried about the softness of the mattress or the size of the room, guests ultimately find the sleep experience at The Hoxton, Shepherds Bush, to be remarkably satisfying and worth mentioning.
Cleanliness
'The Hoxton, Shepherds Bush' consistently impresses guests with its high standards of cleanliness. Numerous reviews highlight the hotel, including its rooms and common areas, as being exceptionally clean and well-maintained. Guests frequently describe the rooms as spotless, neat and tidy with bathrooms and toiletries also receiving high marks for cleanliness.
Despite some minor points about the size of the rooms and occasional lapses in daily housekeeping, the overall sentiment is positive. Cleanliness is often paired with comments on the hotel's modern and stylish décor, as well as its friendly and accommodating staff. This combination of impeccable cleanliness and attention to detail makes 'The Hoxton, Shepherds Bush' a popular choice among travelers seeking a clean and comfortable stay.
Staff
At The Hoxton, Shepherds Bush, the standout feature is undoubtedly the staff. Guests consistently praise the team for their warmth, helpfulness and professionalism. From the front desk to housekeeping, the service is marked by friendliness and accommodation. Visitors note the exceptional welcoming atmosphere created by the reception staff, describing interactions as attentive and efficient. Despite the occasional mention of communication lapses and specific criticisms, the prevailing theme is overwhelmingly positive.
Guests appreciate the courteous and diligent nature of the hotel employees with specific mentions of their efforts to assist with early check-ins and luggage. The lobby and bar areas contribute to a vibrant and inviting ambiance and patrons commend the lively yet relaxed service at these spots.
Instances of staff going above and beyond are frequently highlighted with many guests emphasizing the sense of being genuinely cared for during their stay. The friendly and approachable demeanor of the team makes a lasting impression, making it clear that the people at The Hoxton, Shepherds Bush play a crucial role in ensuring a pleasant and memorable experience.
Wi-Fi
The Hoxton, Shepherds Bush offers guests the convenience of communicating with staff through WhatsApp messages, making it easy to address any concerns or requests. While the hotel provides free Wi-Fi available throughout the whole property, experiences with the connection can vary. Some guests have found the Wi-Fi to be fast and satisfactory in their rooms and others have praised the Wi-Fi for good connections throughout the hotel. However, there have been reports of inconsistent experiences with some guests encountering poor Wi-Fi, unsecured networks and even periods where the Wi-Fi did not work at all. Despite these occasional issues with the internet, overall experiences at the hotel have been positive.
4 Star
The Hoxton, Shepherd's Bush, is a luxurious yet budget-friendly option in London, appealing greatly to those seeking upscale experiences without breaking the bank. Renowned for its stylishly modern decor, the hotel impresses with its chic and contemporary design, often likened to the pages of a high-end style magazine. Guests repeatedly emphasize the hotel's gorgeous facilities and superbly comfortable rooms, noting that they are even more impressive in person than in photos.
Its fresh, classy ambiance is maintained throughout with decorative details enhancing the overall experience. The hotel offers excellent value for money with a four-star experience, featuring high-class amenities and luxury services that surpass expectations. The eco-friendly elements incorporated throughout add to its trendy appeal.
Guests have consistently praised the excellent service, deeming it a superb, upscale choice with a near-perfect stay every visit. Located conveniently for events at Shepherd’s Bush Empire, it also serves as a practical option for travelers. Whether looking for a comfortable night's sleep or a beautifully decorated temporary abode, The Hoxton, Shepherd's Bush, stands out as a top-tier option in London's hospitality scene.
Dog Friendly
The Hoxton, Shepherds Bush is highly praised for its dog-friendly amenities and welcoming atmosphere, making it feel more like a home than a hotel. Guests with pets appreciated the great facilities, including a special bed and gift for their dogs. The staff are frequently described as nice and friendly, further enhancing the stay for pet owners. The hotel’s location is also noted as a positive aspect, adding to its appeal as a dog-friendly destination. While some rules and exceptions exist, the overall experience for guests with dogs is overwhelmingly positive.
No, The Hoxton, Shepherds Bush doesn't have any pool.
No, a spa isn't available at The Hoxton, Shepherds Bush.
Yes, The Hoxton, Shepherds Bush welcomes dogs.
No, parking facilities aren't available at The Hoxton, Shepherds Bush.
No, The Hoxton, Shepherds Bush doesn't have a gym.