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Summary of reviewsThe Welbeck Hotel by IHG, stands out primarily for its exceptional location. Situated in the heart of London, the hotel offers unparalleled accessibility to central attractions, premier shopping spots on Oxford Street and a variety of dining options. Proximity to Bond Street and Oxford Circus tube stations ensures easy navigation through the city, making it an ideal choice for both sightseeing and business engagements. Guests frequently commend the friendly and helpful staff, enhancing an already pleasant stay with their diligent service.
While the breakfast experience generates mixed reviews, many guests praise its variety, quality and the attentive breakfast staff. The buffet is well-stocked with fresh ingredients, though there is room for improvement, particularly catering to dietary restrictions. Despite some finding the breakfast simple, the value remains high, especially for families with children eating free.
The dining aspect of the hotel gets decent feedback with room service and late-night options compensating for the limited on-site restaurant hours. Quality food at the bar and a good selection of drinks add to the overall positive dining experience.
Room quality at the hotel presents a more mixed scenario. Some guests appreciate the clean, newly refurbished rooms and eco-friendly features, while others cite concerns about small room sizes, outdated decor and maintenance issues. Bathrooms, in particular, receive frequent criticism for being cramped and outdated. Noise from neighboring rooms and external sources is another common complaint.
Cleanliness is generally well-regarded with many guests noting clean rooms and diligent housekeeping. However, some pointed out older facilities and musty smells, especially in the bathrooms. The need for updates is evident to enhance overall guest satisfaction.
Staff receive consistent praise across reviews for their friendly and professional demeanor. Their attentiveness and willingness to help significantly enhance the guest experience. Individual staff members like Martin and Hadiya are highlighted for their exceptional service.
The complimentary WiFi experience is mixed with some guests appreciating its stability while others report weak connectivity. Nonetheless, it is a valued amenity that adds to the convenience of the stay.
Family travelers find the hotel particularly accommodating with spacious executive suites and a quiet locale suitable for children. The staff’s family-oriented approach and helpfulness further enhance the experience for those traveling with kids.
The beds in the hotel garner mixed feedback with varying opinions on comfort levels and bed sizes. While many guests find the beds comfortable, discrepancies in firmness and outdated mattresses suggest areas for improvement.
The hotel's four-star rating has been questioned by some guests. While the friendly staff and central location are appreciated, the hotel’s facilities and amenities do not always meet four-star expectations. Nevertheless, it provides good value for money.
Business travelers find the hotel to be highly convenient thanks to its central location and efficient service. The compact nature of the hotel and the availability of a business center, combined with secure luggage storage, make it a practical choice for professional needs.
Overall, Holiday Inn London Oxford Circus offers a blend of strong location, friendly staff and reasonable amenities, making it a favorable option for both leisure and business travel despite certain areas needing improvement. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard RoomThis air-conditioned room features an en suite bathroom, a TV and a complimentary morning newspaper.
King Room with Sofa BedThis air-conditioned room features an en suite bathroom, a TV and a complimentary morning newspaper.
Premium Queen Room with Street ViewWith impressive views of London, these rooms include complimentary chocolate, juice and mineral water from the minibar. Upgraded toiletries, bathrobes and slippers add a touch of luxury.
Standard Double RoomThis air-conditioned room features an en suite bathroom, a TV and a complimentary morning newspaper.
Standard Twin RoomThis air-conditioned room features an en suite bathroom, a TV and a complimentary morning newspaper.
One-Bedroom Suite with Sofa BedThis air-conditioned suite features an en suite bathroom, TV and tea/coffee making facilities.
Single RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Grand Double Room with Two Double Beds and Welbeck Street ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.
Queen Suite with Sofa BedThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite has parquet floors, a seating area with a flat-screen TV with satellite channels, soundproof walls, a minibar, as well as a tea and coffee maker. The unit offers 2 beds.
Premium Twin Room with Street ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.
Cosy Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Guest Reviews
6.7
Rated
Location
Holiday Inn London Oxford Circus truly excels when it comes to its prime location. Nestled in the heart of London, the hotel is perfectly positioned for those eager to explore central London. Just a short stroll from Oxford Street, guests rave about the easy access to premier shopping destinations and a multitude of restaurants. With Bond Street and Oxford Circus tube stations nearby, the transport connections make it simple to navigate the city, whether you're in town for sightseeing, shopping or specific appointments like medical visa assessments.
Visitors find the neighborhood both lively and convenient, yet surprisingly quiet — a rarity in the bustling city center. The hotel's central position means many of London's key attractions are within walking distance, including Hyde Park, Leicester Square and various cultural landmarks. This strategic spot also appeals to those attending events at venues like the London Palladium or Harley Street.
The consistent praise for the location is matched by the appreciation for the friendly and helpful staff, contributing to a seamless and enjoyable stay. Ideal for both tourists and business travelers, Holiday Inn London Oxford Circus offers a spot-on combination of accessibility, convenience and comfort, making it a standout choice for a London visit.
Breakfast
The Welbeck Hotel by IHG, offers a breakfast experience that garners mixed reviews from its guests. Many guests appreciate the variety and quality of the breakfast, highlighting its delicious taste and plentiful options. The buffet-style breakfast, which is well-stocked and replenished regularly, receives praise for its fresh ingredients, including tasty croissants and hearty full English breakfasts.
Guests frequently commend the good choice at breakfast, noting that there is something to satisfy different preferences, from English to continental options. The dining area is described as comfortable and the breakfast staff as very friendly and attentive, enhancing the overall experience.
Despite these positive remarks, some guests feel the breakfast could benefit from greater variety, especially for those with dietary restrictions like dairy-free options. There are comments about the breakfast being simple and limited in selection and a few guests mention experiences with poor quality, particularly during kitchen renovations.
Prices without prior booking can be considered high and the breakfast service can get busy and hectic. Nonetheless, the overall consensus is that the breakfast is good with many guests labeling it as exceptional, fabulous and offering great value, especially with kids eating free. The central location of the hotel coupled with a strong breakfast offering makes it a solid choice for many travelers.
Dinner
The dining experience at Holiday Inn London Oxford Circus receives positive feedback overall. Guests commend the food quality at the bar, finding it excellent and good. The hotel bar is appreciated for having a satisfactory selection of drinks. Despite the restaurant being open only for breakfast, room service and late-night food service are available options, ensuring guests can still enjoy dining at their convenience. However, the sit-down dining service is often unavailable and there have been occasional lapses in booking dinner appointments.
Rooms
The rooms at Holiday Inn London Oxford Circus present a mixed bag for guests. On the positive side, some visitors appreciated the newly refurbished rooms, which were described as clean, well-furnished and eco-friendly. A few guests found their accommodations comfortable, quiet and relatively spacious. The hotel staff making rooms available for early check-ins added to the convenience.
However, many guests pointed out several drawbacks, particularly concerning the size and condition of the rooms. Words like small, tiny and very small were frequently used and the outdated decor and furniture left much to be desired. Several reviews mentioned the need for renovations with rooms appearing worn out, tired and in some instances, dirty. Complaints about noise from neighboring rooms and external sources, such as the nearby tube station, were common.
The bathrooms also received their share of criticism, being described as small, dated and sometimes smelly. Issues like inconsistent shower temperatures, drainage problems and cleanliness concerns were noted. Despite these issues, some guests found the rooms adequate for short stays and appreciated the location's proximity to Oxford Street. Overall, while some enjoyed their experience, the general consensus is that the rooms could benefit from significant updates and improvements.
Beds
At the The Welbeck Hotel by IHG, guest reviews highlight a range of experiences with the beds. Many visitors found the beds to be very comfortable, frequently describing them as big, soft and comfortable, which contributed positively to their stay. However, there were several mixed reviews regarding the beds' firmness with some guests finding the mattresses too soft while others felt they were too hard.
Several reviews mentioned that the beds were on the smaller side and not always suitable for family needs. Some visitors noted that the beds appeared old and outdated with a few indicating that the bed frames were dusty and the mattresses and pillows could benefit from an upgrade. Despite these issues, numerous guests still appreciated the overall comfort of the beds.
It is clear that there is room for improvement in standardizing the quality of the mattresses and pillows, as well as addressing issues with bed size and cleanliness. Nonetheless, many guests did enjoy restful nights thanks to the generally comfortable conditions provided by the hotel beds.
Cleanliness
The Holiday Inn London Oxford Circus boasts a generally clean and well-maintained environment, garnering positive feedback for the tidy and spotless condition of many rooms. Guests frequently mentioned the daily room cleaning service as being commendable with some praising the cleaning staff for their diligence. While the hotel itself maintains a clean atmosphere, the cleanliness of individual rooms sometimes fell short. Several reviews pointed out that some rooms, while clean, emitted musty smells and in some cases, carpets were dated and stained.
The hotel’s older decor and facilities also came under scrutiny, as guests noted the need for updates and better maintenance. Bathrooms, in particular, were often described as small and outdated with some reports of dirty and yellowing shower curtains. Common areas like public toilets and corridors occasionally lacked freshness as well.
Despite these issues, the cleanliness and comfort of the beds were generally appreciated with some guests finding their rooms very clean and satisfactory overall. The hotel strikes a balance between being clean and maintaining an older charm, but improvements in maintenance and updates to facilities could enhance the guest experience even further.
Staff
The Welbeck Hotel by IHG, is frequently praised for its exceptional staff. Guest reviews repeatedly highlight the friendliness, responsiveness and professionalism of the hotel team. The reception and housekeeping staff are often described as lovely, attentive and eager to help. Guests note that the front desk and concierge staff are particularly helpful with specific mentions of individuals like Martin and Hadiya who made memorable contributions to their stay.
The overall reception from the staff is overwhelmingly positive with many describing them as courteous, kind and always willing to go above and beyond. The restaurant staff also receive commendation for their cheerful and smiling service. While a few reviews mention areas for improvement, particularly regarding some interactions with receptionists, the majority reflect an experience of warm, helpful and professional service.
The positive atmosphere created by the staff greatly enhances the guest experience, making the centrally located hotel a welcoming and comfortable place to stay. The consistently high level of service provided by the hotel staff forms a key part of the pleasant ambiance at Holiday Inn London Oxford Circus.
Wi-Fi
The WiFi experience at The Welbeck Hotel by IHG, is mixed but leans toward the positive in certain aspects. While some guests mentioned issues such as weak or non-functional WiFi, others highlighted that the WiFi was indeed stable, adequate and even functioned without problems. The hotel offers complimentary WiFi, which generally received good feedback and guests noted its availability in the rooms. Despite occasional reports of poor or bad WiFi, there were also reviews mentioning that the internet speed was okay and that the WiFi availability was good.
Family
The Welbeck Hotel by IHG, has garnered praise from guests for its family-friendly atmosphere and convenient location. Many reviews highlight the helpful and family-oriented staff, who go out of their way to assist with arrangements such as local taxis for children. Guests find the hotel to be a good place for family visits with the executive suites being spacious enough to comfortably accommodate families of four.
Travelers appreciate the hotel's quiet location, which proves advantageous for families seeking a peaceful stay. The room sizes, amenities and overall approach cater well to family needs, making it a suitable choice for those traveling with children. Additionally, the hotel is conveniently situated close to medical centers for visa-related visits, which many guests found beneficial.
While there are a few mentions of neighboring families being noisy and some dissatisfaction with the portion sizes for kids' breakfast, the general consensus remains positive. The family-friendly facilities and the accommodating nature of the staff contribute significantly to a pleasant stay for families at this hotel.
4 Star
The Welbeck Hotel by IHG, has received mixed feedback regarding its four-star rating with many reviews suggesting that it does not meet the expected standards for a hotel in this category. Multiple guests pointed out that the accommodations were average and that the hotel did not provide amenities typically expected from a four-star establishment, such as complimentary water. Despite this, the hotel was deemed a good place for the price paid and the staff received positive comments for their friendly service. However, overall, many believe that the hotel's four-star ranking should be reconsidered, indicating that it might be more accurately described as a standard Holiday Inn rather than a luxury option.
Business
Situated in a prime location, the The Welbeck Hotel by IHG, is highly regarded by business travelers. The hotel's central location is ideal for business trips, making it convenient for meetings and work commitments. The facility is described as a compact and efficient business hotel, superb for professionals in need of a practical place to stay.
The reception staff are noted for their efficiency and pleasant demeanor, ensuring a smooth experience for guests. Additionally, the hotel offers secure luggage storage until check-in, adding to the convenience for those with busy schedules. The presence of a business center enhances the suitability of this hotel for work-related activities. Overall, it provides a reliable and well-situated base for business travelers in London.
No, The Welbeck Hotel by IHG doesn't have any pool.
No, a spa isn't available at The Welbeck Hotel by IHG.
No, The Welbeck Hotel by IHG doesn't allow dogs.
No, parking facilities aren't available at The Welbeck Hotel by IHG.