London, 112 Great Russell Street51.517346,-0.130397(Show on Map)
7.3
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Zedwell Underground Hotel on Tottenham Court Road is highly praised for its unbeatable location in central London. Situated near Tottenham Court Road station, guests have easy access to major transport links, making it convenient for exploring the city. Nearby attractions include Soho, Covent Garden, Oxford Street, the British Museum, various theaters and nightlife spots, all reachable on foot. The area offers abundant dining, shopping and entertainment options and guests appreciate the modern, clean rooms and serene atmosphere despite the hotel's bustling location.
Guests find the hotel's minimalist and modern lodging experience appealing with comfortable beds and spotlessly clean rooms contributing to restful sleep. The compact designs emphasize efficient space use, although some find the windowless rooms inadvertently claustrophobic and occasionally stuffy during warm weather. The digital check-in and key system is convenient, providing a chic, cozy ambiance suitable for short-term stays. Noise from subway trains may be an issue for some, but many guests highlight the excellent sleep quality owing to the quietness of the underground setting.
Cleanliness at the hotel receives mixed reviews. Many guests commend the hotel's modern design and spotless rooms with fresh linens and neat appearances contributing to a pleasant atmosphere. However, some note inconsistencies, reporting issues like dirty floors, dusty conditions and unclean bathrooms. Regular cleaning and thorough housekeeping practices could enhance guest experiences significantly.
The hotel staff is generally recognized for their friendliness and helpfulness. Many guests appreciate the warm welcomes and prompt assistance, noting specific team members for their exceptional service. However, some report experiencing inconsistent service with occasional interactions described as rude or unhelpful.
Free WiFi is positively reviewed with most guests finding it fast, strong and reliable—even in the underground rooms. Although some experienced occasional hiccups with connectivity, the majority found the internet quality satisfying for a three-star hotel.
While the hotel does offer some family-friendly features like clean rooms and proximity to attractions, the small room sizes and limited amenities can be restrictive. Families planning longer stays might find the space and storage insufficient, although the friendly staff and overall cleanliness receive positive remarks.
The beds at Zedwell Underground Hotel are largely praised for their comfort and size, contributing to restful sleep. Despite some complaints about cleanliness and occasional issues like uncomfortable pillows, most guests report positive sleeping experiences with clean and comfortable bedding.
Overall, the Zedwell Underground Hotel offers a clean, modern and affordable stay in an excellent location. It is particularly appealing for short-term travelers prioritizing convenience, cleanliness and budget-friendly options. While there are minor shortcomings, the hotel's central location, modern facilities and generally positive service create a favorable balance for those looking to explore central London.
Categories
Unusual
Zedwell Tottenham Court Road offers an entirely unique accommodation experience as London’s first underground hotel, designed exclusively for rest and wellness. Each minimalist room (or “cocoon”) is crafted with the help of sleep experts to provide an optimal, distraction-free sleep environment, free from televisions and windows. The space is equipped with noise-reducing technology and a constant flow of purified air, creating a tranquil, silent sanctuary in the heart of the bustling city. With its groundbreaking design, Zedwell redefines hotel stays, blending health-conscious comfort with an urban escape focused on quality sleep and rejuvenation.
Family
Free Wi-Fi
3 Star
Accessible
Small
Room Types
Cocoon 1 AccessibleOffering free toiletries, this single room includes a private bathroom with a walk-in shower. All rooms are reachable by lift. The unit offers 1 bed. Please note the room does not have windows.
Windowless by design. with a Circadian rhythm lighting mirror.
Cocoon 1Providing free toiletries, this single room includes a private bathroom with a walk-in shower. All rooms are reachable by lift. The unit offers 1 bed. Please note the room does not have windows.
Windowless by design. with a Circadian rhythm lighting mirror.
Cocoon 2Featuring free toiletries, this double room includes a private bathroom with a walk-in shower. All rooms are reachable by lift. The unit has 1 bed. Please note the room does not have windows.
Windowless by design. with a Circadian rhythm lighting mirror.
Cocoon 2 TwinProviding free toiletries, this twin room includes a private bathroom with a walk-in shower. All rooms are reachable by lift. The unit offers 2 beds. Please note the room does not have windows.
Windowless by design. with a Circadian rhythm lighting mirror.
Cocoon 3Providing free toiletries, this triple room includes a private bathroom with a walk-in shower. All rooms are reachable by lift. The unit offers 2 beds. Please note the room does not have windows.
Windowless by design. with a Circadian rhythm lighting mirror.
Cocoon 2 AccessibleFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower. All rooms are reachable by lift. The unit has 1 bed. Please note the room does not have windows.
Windowless by design. with a Circadian rhythm lighting mirror.
Cocoon 4 Offering free toiletries, this quadruple room includes a private bathroom with a walk-in shower. All rooms are reachable by lift. The unit has 2 beds. Please note the room does not have windows.
Windowless by design. with a Circadian rhythm lighting mirror.
Guest Reviews
7.3
Good
Review Summaries
Location
The Zedwell Underground Hotel on Tottenham Court Road is consistently praised for its unbeatable location in the heart of London. Situated just a stone's throw away from the Tottenham Court Road station, this hotel offers easy access to major transport links, making it incredibly convenient for exploring the city. Guests find it an ideal base for visiting nearby attractions such as Soho, Covent Garden, Oxford Street, the British Museum and various theatres and nightlife spots. The hotel's centrality allows for most destinations to be reached on foot with numerous restaurants, bars and shopping areas just around the corner. Guests appreciate the modern, clean rooms and the serene atmosphere, despite its bustling central location. Overall, the hotel's strategic and accessible location, combined with its clean and comfortable accommodations, make it a favored choice for travelers looking to explore central London.
Rooms
Located just a stone's throw away from central London, the Zedwell Underground Hotel in Tottenham Court Road offers a uniquely minimalist and modern lodging experience. The compact design of the rooms, although significantly smaller than shown in photos, emphasizes efficient use of space with clean lines and essential amenities. The beds are notably comfortable, contributing to a restful sleep for many guests and the rooms are kept spotlessly clean.
While the location is prime for city explorers—with numerous shopping and dining options nearby—the windowless rooms may not be suitable for those prone to claustrophobia. Situated on the -4 and -5 floors underground, these rooms can be surprisingly stuffy and warm with inconsistent air conditioning noted by multiple visitors. Despite some issues with heat control, the atmosphere maintains a quiet and serene feeling, beneficial for a good night's rest.
The hotel's entirely digital check-in and key system have received praise for its convenience and the overall feel of the hotel is described as cozy and welcoming. However, travelers should note that rooms are minimally furnished, lacking typical amenities such as TVs, wardrobes and storage spaces, which can make longer stays less comfortable. The absence of windows limits ventilation, resulting in occasional stuffiness and unpleasant odors.
The chic aesthetic and minimalist approach might appeal to those looking for no-frills, affordable accommodation in the heart of the city, but be aware that the proximity to the Underground means some noise from subway trains is inevitable. Ideal for short-term stays, the Zedwell Underground Hotel provides a functional, budget-friendly option, particularly for solo travelers or couples looking to spend most of their time exploring the vibrant surroundings of London.
Beds
Zedwell Underground Hotel on Tottenham Court Road has garnered mixed feedback regarding its beds with a noticeable emphasis on comfort amidst some concerns. The overall sentiment suggests that many guests find the beds to be comfortable and conducive to a restful night’s sleep. Phrases such as bed was comfy, comfortable mattress and very comfortable appear frequently in reviews, implying that comfort is a strong point for the hotel.
The size of the beds also received positive remarks with some guests appreciating the large and super comfy beds. Significant mentions of sleeping well and even sleeping 11 hours straight on the beds further emphasize the positive comfort experience. Moreover, the hotel beds were often described as clean, contributing to a pleasant sleep environment and terms like bed was extremely clean and bed looked fresh reinforce this aspect.
However, not all reviews were favorable. There were several complaints about cleanliness issues, including bed sheets not clean, bed sheets stained and even hair embedded within the mattress. A few guests also noted that the beds and pillows were uncomfortable with some highlighting that the beds were hard or there was no bed frame, making the sleeping arrangements less ideal.
Additionally, practical issues were noted, such as the rooms being very small or having no storage space, which could detract from the overall comfort despite the comfortable bedding. Some guests found the double beds on the smaller side for two adults.
In summary, while the beds at Zedwell Underground Hotel are generally praised for their comfort and size, there are sporadic issues relating to cleanliness and practical room constraints that might affect the overall sleeping experience for some guests.
Cleanliness
The Zedwell Underground Hotel at Tottenham Court Road has garnered mixed reviews regarding its cleanliness. On the positive side, many guests praised the hotel for its modern and minimalist design, noting that rooms are often described as very clean, tidy and comfortable. Bed linens were typically clean and the hotel itself maintained a pleasant smell and fresh atmosphere. Regular cleaning seems to be a standard with new towels provided daily in some cases and an overall neat appearance being highlighted by several visitors.
However, numerous reviews depict a troubling inconsistency in the hotel's cleaning practices. Several guests reported dirty floors, dusty conditions and unclean bathrooms with some even finding stained bedding and visible grime upon arrival. The lack of daily room cleaning and non-systematic housekeeping were frequent complaints. Additionally, the presence of hair, dust and even blood stains in various areas significantly marred the experiences of some guests. Issues with poor air quality, including dusty air conditioning units and unpleasant odors in corridors, were also noted.
In summary, while the Zedwell Underground Hotel has received commendations for its clean and modern ambiance, it also faces substantial criticism for inconsistent and sometimes substandard cleanliness. Improvements in daily housekeeping and thorough cleaning protocols could greatly enhance the guest experience at this otherwise well-located and stylish hotel.
Staff
Visitors to Zedwell Underground Hotel Tottenham Court Rd commend the hotel's staff for their friendliness and helpfulness. Many guests appreciated the warm welcome and prompt assistance from various team members, including Saurabh, Aparna and Bonnie. The reception staff often received praise for being accommodating and kind, making early check-ins possible and assisting with luggage storage. Guests also highlighted the politeness and professionalism of the staff, noting their attentiveness and efficient problem-solving skills.
However, another theme emerged regarding inconsistent service. While many guests reported positive interactions, a few mentioned encountering rude, unhelpful and dismissive staff. This inconsistency sometimes affected the overall guest experience with some visitors feeling that the staff could have handled issues better.
Overall, despite occasional lapses in service, the staff at Zedwell Underground Hotel is generally recognized for their efforts to create a pleasant stay with their friendly and accommodating demeanor.
Wi-Fi
Travelers heading to the Zedwell Underground Hotel Tottenham Court Road can expect a generally positive experience with the WiFi service. Many guests praised the hotel's free and efficient WiFi, noting that it was fast, strong and reliable even in the basement rooms. This robust connection proved essential for those needing to stay connected, especially given the lack of cell service below ground.
Despite occasional hiccups—such as issues with online check-in and configuring multiple devices—the majority of reviews highlight that the internet quality was good, often exceeding expectations for a three-star establishment. Additionally, the prompt responses from staff to resolve electronic issues contributed positively to the overall experience.
Though some mentioned isolated instances of no or poor WiFi connection in the rooms, most guests found the internet to be excellent, making it a notable feature of their stay. For those prioritizing a strong and reliable internet connection during their travels, the Zedwell Underground Hotel seems to deliver effectively.
Family
The Zedwell Underground Hotel Tottenham Court Rd offers clean and modern rooms that some families find suitable for short stays. Guests appreciate its affordability and proximity to the city center, making it a convenient option for exploring London. The rooms are designed with families in mind, featuring comfortable beds and dimmable lighting to accommodate children's sleeping preferences. However, the hotel's location and surroundings at night may not be ideal for families.
Moreover, several reviews highlight that the room size can be quite restrictive with limited space for movement, luggage and shared facilities, such as bathrooms. Noise from nearby trains has also been mentioned as a potential disturbance. While the hotel may work for a quick stay, families with young children or those planning longer visits might find the space and amenities insufficient. The overall cleanliness and friendly staff, however, do receive positive remarks, making it a mixed experience for family travelers.
3 Star
Zedwell Underground Hotel Tottenham Court Rd, positioned in the heart of central London, offers a clean and modern environment with excellent value for money. This recently-built establishment is noted for its pristine rooms and friendly, professional staff. The hotel is ideal for those looking for a short stay in a quiet, convenient location close to major attractions.
While the simplistic, spartan design of the rooms may feel claustrophobic for some, especially due to the absence of windows and limited storage, the modern aesthetic and facilities such as USB sockets for device charging are appreciated. Guests have found the rooms to be fresh and welcoming, often highlighting the great sleep quality due to the quietness of the underground setting.
Although lacking in certain amenities such as a TV, kettle, chairs and storage options and with some practical issues like hard-to-find room numbers and unclear air conditioning instructions, the hotel's overall service receives positive evaluations. The central location and affordable pricing make it a strong contender compared to other accommodations in central London.
For travelers who prioritize cleanliness, safety and modern conveniences over luxury, Zedwell Underground Hotel offers a satisfactory and budget-friendly stay. Despite a few shortcomings, its combination of prime location and new, well-maintained facilities garners appreciation, providing a good balance for those on a budget.
FAQ
No, Zedwell Underground Hotel Tottenham Court Rd doesn't have any pool.
No, a spa isn't available at Zedwell Underground Hotel Tottenham Court Rd.
No, Zedwell Underground Hotel Tottenham Court Rd doesn't allow dogs.
No, parking facilities aren't available at Zedwell Underground Hotel Tottenham Court Rd.
No, Zedwell Underground Hotel Tottenham Court Rd doesn't have a gym.
