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Summary of reviewsBuccleuch Arms, situated in an attractive and accessible location, stands out as a preferred choice for visitors in the Borders and the north of England. Its charm and strategic location make it perfect for exploring local attractions, attending events, or enjoying a pet-friendly vacation. Guests appreciate the well-maintained, picturesque old building that features modern touches and ample parking facilities, serving as a convenient base for both leisure and work.
The hotel's breakfast offerings are particularly noteworthy, frequently described as a highlight of the stay. With a varied menu catering to diverse tastes, including popular dishes like Eggs Royale and haddock-filled omelettes, guests enjoy a quality dining experience enhanced by friendly, professional staff. Although some reviews mention areas for improvement, such as service speed and occasional organizational hiccups, the breakfast is widely regarded as excellent.
Dinner at Buccleuch Arms also receives high praise, with guests commending the top-class and delicious meals served in a welcoming atmosphere. The dining experience is further enhanced by attentive staff and the charming ambiance of the hotel’s lovely gardens. While most reviews are positive, there are suggestions for expanding the dinner menu and addressing billing issues to align prices more closely with perceived value.
Rooms at Buccleuch Arms are generally praised for their comfort and cleanliness. Many guests note the spacious, quiet accommodations, comfortable beds, and availability of baths. Renovations have modernized some areas while maintaining the traditional allure of the establishment. Nonetheless, some guests report smaller room sizes, outdated decor, and occasional issues with amenities like Wi-Fi and room phones, as well as noise from the road.
Cleanliness is a consistent highlight, with many finding rooms spotless. However, some areas appear tired and in need of updates, with complaints about inadequate lighting, decor, and room ventilation. Despite these areas for improvement, the hotel maintains a basic standard of cleanliness and comfort.
The exceptional staff at Buccleuch Arms significantly contribute to its positive atmosphere. Known for their friendliness, professionalism, and eagerness to assist, they go above and beyond to ensure guests have a pleasant stay. This commitment to service, alongside the comfort of the beds and overall cozy accommodations, solidifies Buccleuch Arms as a notable choice for travelers seeking a comfortable and welcoming experience.
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