Stevens Inn, a Howard Johnson by Wyndham, consistently receives high praise for its remarkable location, conveniently situated right off the highway with easy access to Carlsbad Caverns and nearby national parks. Guests appreciate its proximity to downtown attractions, restaurants, shops and the Guadalupe National Park. The hotel provides spacious and well-maintained rooms, making it an ideal retreat after a day of exploration.
Breakfast at Stevens Inn is generally well-received with guests enjoying a hearty hot buffet featuring items such as eggs, sausage, bacon, biscuits with gravy, fruit, yogurt and more. The use of ceramic cups and plates adds a homey touch. Although there are occasional concerns about food freshness and temperature, the friendly service, particularly from the coffee server, enhances the breakfast experience.
Dinner at the on-site restaurant and bar also gets positive feedback with guests appreciating the variety and quality of food, including notable dishes like shrimp Alfredo. While some found the pricing high, many felt the themed evenings offered delicious and reasonably priced options.
The rooms at Stevens Inn are frequently highlighted for their cleanliness, spaciousness and comfort. The double sinks in the bathrooms, large room layouts and vaulted ceilings in some rooms contribute to the positive feedback. However, there are occasional reports of cleanliness issues, such as dirty carpets and dusty areas. Despite these, many guests still find their rooms comfortable and well-maintained. Pet owners will be pleased with the hotel's pet-friendly policy and the convenience of parking right outside their doors.
The staff at Stevens Inn stand out for their warm hospitality and exceptional service. Guests consistently mention efficient check-ins and the helpfulness of the front desk staff, extending to the courteous and attentive service throughout the hotel. The breakfast waitstaff is particularly noteworthy for their friendly demeanor and effort in ensuring a pleasant start to the day.
The pool area garners mixed reviews with many finding it clean, sizable and enjoyable, especially families with children. However, some guests noted the pool being closed, cleanliness issues and temperature concerns. Despite these setbacks, it remains a generally favorable feature.
The beds at Stevens Inn receive substantial praise for their comfort, contributing to a relaxing and restful stay. While some minor issues such as uncomfortable pillows and isolated maintenance problems were noted, the consistent emphasis on comfortable beds and spacious, clean rooms leaves a positive overall impression.
In summary, Stevens Inn, a Howard Johnson by Wyndham, offers a well-located, comfortable stay with excellent service, ample breakfast options and a pleasant dining experience, despite some inconsistency in cleanliness and room maintenance.