Country Inn & Suites by Radisson, Lubbock, TX
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Summary of reviewsThe Country Inn & Suites by Radisson, Lubbock, TX provides a convenient location with easy access to the freeway, Texas Tech, shopping centers, restaurants and the airport, making it a practical choice for various travel purposes. Guests noted the hotel's proximity to family members as an added advantage and many appreciated the quiet and easily accessible setting despite some concerns about the surrounding area.
Breakfast options received mixed feedback. While some guests enjoyed the good variety and quality of the meals, including crispy bacon and a decent selection of items, others reported inconsistencies such as basic offerings, food not served on time and undercooked or cold items. The lack of breakfast, despite being advertised, significantly disappointed those who prioritized morning meals, potentially due to COVID-19 restrictions or staff shortages.
The rooms at the hotel are spacious and include convenient amenities like mini fridges and microwaves. However, many guests reported issues with cleanliness and maintenance, citing dirt, stains, unpleasant odors and worn-out furnishings. Problems with bedding comfort and various maintenance issues like broken tiles and malfunctioning air conditioning were also noted, indicating a need for significant improvements.
Cleanliness remains a critical concern throughout the hotel. Frequent complaints about dirty rooms, mold, stained bedding and unpleasant smells were common. Basic amenities such as towels were often missing or inadequate. The hotel's common areas, including hallways, elevators and the pool area, were also noted as being dirty and unkempt, contributing to an overall impression of being run-down and in need of thorough cleaning and remodeling.
The staff's performance garnered mixed reviews. While many guests appreciated the friendliness and professionalism of the hotel staff, particularly those in housekeeping and at reception, others experienced rude or unapproachable service. Issues with insufficient housekeeping, poor communication and unavailability of essential items impacted some guests' experiences despite the praise for amiable staff.
Wi-Fi connectivity at the hotel is inconsistent. Some guests reported reliable internet access that met their needs, while others faced significant issues with connectivity, affecting the overall convenience of their stay.
The indoor pool at the hotel, though enjoyed by some families for its safe and enjoyable environment, requires attention. Guests highlighted cleanliness issues such as dirty water, bugs and debris, as well as maintenance problems like cracked walls, broken ceilings and a malfunctioning hot tub. These ongoing issues detract from the pool's appeal.
For families, the hotel offers quiet surroundings and a few suitable amenities, but the service quality and cleanliness concerns raised questions about its overall family-friendliness. The bed quality also varied; some guests found the beds comfortable, while others described them as hard, lumpy or dirty.
As a three-star hotel, Country Inn & Suites by Radisson, Lubbock, TX, offers an affordable stay with some positive attributes, such as a convenient location and friendly staff. However, the quality and service fall short of typical Radisson standards, making it more akin to a budget motel. Despite these drawbacks, the hotel remains a viable option for budget-conscious travelers seeking reasonable accommodation.
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Breakfast options received mixed feedback. While some guests enjoyed the good variety and quality of the meals, including crispy bacon and a decent selection of items, others reported inconsistencies such as basic offerings, food not served on time and undercooked or cold items. The lack of breakfast, despite being advertised, significantly disappointed those who prioritized morning meals, potentially due to COVID-19 restrictions or staff shortages.
The rooms at the hotel are spacious and include convenient amenities like mini fridges and microwaves. However, many guests reported issues with cleanliness and maintenance, citing dirt, stains, unpleasant odors and worn-out furnishings. Problems with bedding comfort and various maintenance issues like broken tiles and malfunctioning air conditioning were also noted, indicating a need for significant improvements.
Cleanliness remains a critical concern throughout the hotel. Frequent complaints about dirty rooms, mold, stained bedding and unpleasant smells were common. Basic amenities such as towels were often missing or inadequate. The hotel's common areas, including hallways, elevators and the pool area, were also noted as being dirty and unkempt, contributing to an overall impression of being run-down and in need of thorough cleaning and remodeling.
The staff's performance garnered mixed reviews. While many guests appreciated the friendliness and professionalism of the hotel staff, particularly those in housekeeping and at reception, others experienced rude or unapproachable service. Issues with insufficient housekeeping, poor communication and unavailability of essential items impacted some guests' experiences despite the praise for amiable staff.
Wi-Fi connectivity at the hotel is inconsistent. Some guests reported reliable internet access that met their needs, while others faced significant issues with connectivity, affecting the overall convenience of their stay.
The indoor pool at the hotel, though enjoyed by some families for its safe and enjoyable environment, requires attention. Guests highlighted cleanliness issues such as dirty water, bugs and debris, as well as maintenance problems like cracked walls, broken ceilings and a malfunctioning hot tub. These ongoing issues detract from the pool's appeal.
For families, the hotel offers quiet surroundings and a few suitable amenities, but the service quality and cleanliness concerns raised questions about its overall family-friendliness. The bed quality also varied; some guests found the beds comfortable, while others described them as hard, lumpy or dirty.
As a three-star hotel, Country Inn & Suites by Radisson, Lubbock, TX, offers an affordable stay with some positive attributes, such as a convenient location and friendly staff. However, the quality and service fall short of typical Radisson standards, making it more akin to a budget motel. Despite these drawbacks, the hotel remains a viable option for budget-conscious travelers seeking reasonable accommodation.
3-Star Hotel
The hotel offers comfortable rooms, a complimentary breakfast, and a fitness center. Its location in Lubbock provides easy access to local businesses and attractions, making it a suitable choice for both business and leisure travelers.
Hotel with Indoor Pool
The hotel provides an indoor pool for relaxation and recreation. It also offers free breakfast.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
Nestled in Lubbock, TX, the Country Inn & Suites by Radisson boasts a convenient and accessible location for various needs. Guests appreciated its easy access to the freeway, making it a practical choice for travelers and those commuting for work. Proximity to popular destinations such as Texas Tech, shopping centers and restaurants adds to its appeal. The hotel is also close to the airport and various city venues, meeting different travel purposes.
The area surrounding the hotel received mixed reviews with some guests noting it was not the nicest part of town. However, the quiet and easy-to-find location offset some of these concerns. For families, the hotel is conveniently located near family members, enhancing the overall convenience. Guests have also highlighted the good room sizes and the staff's friendliness, which contribute positively to their stay.
The breakfast experience at Country Inn & Suites by Radisson in Lubbock, TX, appears to be quite varied based on guest reviews. Many guests have praised the breakfast, describing it as good, very good or even amazing. Positive comments highlighted the delicious nature of the meals and the well-stocked, clean breakfast area. Some noted the availability of crispy bacon and a decent selection of items.
However, there have been several complaints about specific issues. Some guests found the breakfast to be basic, limited and not served on time. Others mentioned cold food, including undercooked biscuits and watered-down eggs and orange juice. A few even described the breakfast as pitiful, moldy or nasty and burnt. Hard bread and a lack of fresh fruits were also noted.
A major point of dissatisfaction was the inconsistency regarding breakfast availability. Many guests were disappointed to find no breakfast provided despite advertisements and booking confirmations stating otherwise. Reasons ranged from COVID-19 restrictions to staff shortages, leaving some visitors frustrated and feeling misled. This discrepancy significantly impacted the overall guest experience, especially for those who prioritized breakfast offerings when choosing the hotel.
In summary, while some guests enjoyed the breakfast offerings, inconsistencies and occasional poor quality detracted from the overall experience for others.
Country Inn & Suites by Radisson in Lubbock, TX offers spacious rooms that guests have found comfortable and well-sized. Some visitors have appreciated the convenient inclusion of amenities such as mini fridges and microwaves. However, cleanliness and maintenance appear to be recurring issues. Several guests reported rooms that were not cleaned properly with dirt, stains and unpleasant odors being a common concern.
The bedding quality seems inconsistent, as some found it comfortable while others noted stains and an overall worn-out feel. Maintenance issues such as broken tiles, malfunctioning air conditioning and missing smoke detectors were also mentioned. The need for updating is apparent with many guests pointing out dated and damaged furnishings in the rooms.
Despite some positive points about room size and basic amenities, the widespread reports of cleanliness issues, maintenance problems and unmet service expectations highlight areas in need of significant improvement.
Guests at Country Inn & Suites by Radisson, Lubbock, TX, had mixed experiences with the beds. A significant number found the beds to be very comfortable with some specifically mentioning that they slept well. However, there were consistent complaints about hard beds and worn-out mattresses with terms like "rock solid" and "hard as rocks" frequently mentioned. Some guests found the beds were lumpy and others noted issues with bed cleanliness, including dirty blankets and bedskirts and in some extreme cases, springs coming out of the mattresses. The pillows also received mixed reviews with several guests expressing a need for better quality. While there were positives regarding bed comfort, the lack of adequate blankets and instances of unclean linens were notable drawbacks for some staying at the hotel.
The guest reviews for Country Inn & Suites by Radisson in Lubbock, TX indicate severe cleanliness and maintenance issues. Multiple guests complained about dirty and dusty rooms, mold, unclean bathrooms, stained bedding and unpleasant odors throughout the hotel. Specific problems such as dirty pools, broken fixtures, mice presence and bedbugs were frequently mentioned. Despite a handful of positive remarks about the reception area and some clean rooms, the overall impression was overwhelmingly negative. Many guests described the overall condition of the hotel as run-down and in dire need of thorough cleaning and remodeling. The cleanliness issues extended to common areas like hallways, elevators and the pool area, which were also noted as filthy and unkempt. Basic amenities like towels were often missing or inadequate and there were repeated complaints about the lack of cleanliness in both private and public spaces within the hotel.
The staff at the Country Inn & Suites by Radisson in Lubbock, TX, invokes mixed feelings among guests. Many reviews highlight the friendliness and professionalism of the hotel staff with numerous mentions of the staff being inviting, helpful and accommodating. Several positive remarks note that the housekeeping staff and receptionists were particularly courteous and provided excellent customer service. The kitchen staff, especially those working the breakfast area, were frequently described as kind and helpful.
On the downside, there are notable comments regarding rude or unapproachable staff members, including issues with unfriendly front desk personnel. Some guests pointed out that the service quality and communication need improvement, citing specific instances like not being able to get a manager, insufficient housekeeping and lapses in the availability of essential items such as towels.
While many have had pleasant interactions with staff members who were polite and professional, others experienced unpleasant service issues and unresponsive behavior. Despite these inconsistencies, those who encountered the more amiable staff had a positive impression of their stay.
The WiFi experience at Country Inn & Suites by Radisson, Lubbock, TX is quite mixed. Some guests noted that the WiFi worked well and met their needs during their stay. However, a significant number of reviews mention issues with connectivity with some guests unable to connect to the internet at all or finding that the WiFi barely worked. The reliability of the WiFi seems to vary, impacting the overall convenience for guests who rely on internet access.
The pool at Country Inn & Suites by Radisson in Lubbock, TX has received mixed feedback from guests. While some have found the indoor pool to be awesome and the pool area to be nice, clean and inviting, many reviews point out several significant issues. Common concerns include the pool being dirty with murky water, bugs and dirt present. The pool area itself appears to be in disrepair with cracked and falling walls, broken ceilings and damaged facilities like the jacuzzi and hot tub. Maintenance issues have also been highlighted, such as the pool being out of order, overly chlorinated water and the pool room being uncomfortably cold. Clearly, the hotel needs to address these ongoing issues to improve guest satisfaction with the pool amenities.
The Country Inn & Suites by Radisson in Lubbock, TX offers several family-friendly amenities that cater to both adults and children. The pool is a notable feature that provides a safe and enjoyable environment for families. Many guests appreciated the quiet atmosphere, making it a suitable choice for those traveling with children. However, there were mentions of some concerns regarding the service quality and cleanliness and instances where facilities seemed to need repair. Overall, the hotel presents a decent option for families looking for a convenient and accommodating stay.
Country Inn & Suites by Radisson, Lubbock, TX offers an average experience consistent with three-star ratings. The hotel provides good value for its price, making it a cost-effective option for budget-conscious travelers. Although the cleanliness of rooms has varied, some guests mentioned rooms were clean upon check-in. The friendly staff has been positively noted, adding a welcoming touch to the stay. However, there are concerns about the overall quality and service with some guests feeling the hotel falls short of typical Radisson standards and closer to that of a budget motel. Despite these points, the hotel remains a viable option for those seeking affordability.
The indoor pool at Country Inn & Suites by Radisson in Lubbock, TX, although convenient, has some areas needing improvement. It was noted as being cold with chipped stairs and a broken floor in the pool area indicating maintenance issues. Additionally, cleanliness was a concern with reports of dirt, bugs, sand and bird feathers present in the pool and hot tub. Unfortunately, the hot tub was also broken during some stays. Despite the indoor setting, the overall condition of the pool and its surroundings detracted from the experience.
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Location
The area surrounding the hotel received mixed reviews with some guests noting it was not the nicest part of town. However, the quiet and easy-to-find location offset some of these concerns. For families, the hotel is conveniently located near family members, enhancing the overall convenience. Guests have also highlighted the good room sizes and the staff's friendliness, which contribute positively to their stay.
Breakfast
However, there have been several complaints about specific issues. Some guests found the breakfast to be basic, limited and not served on time. Others mentioned cold food, including undercooked biscuits and watered-down eggs and orange juice. A few even described the breakfast as pitiful, moldy or nasty and burnt. Hard bread and a lack of fresh fruits were also noted.
A major point of dissatisfaction was the inconsistency regarding breakfast availability. Many guests were disappointed to find no breakfast provided despite advertisements and booking confirmations stating otherwise. Reasons ranged from COVID-19 restrictions to staff shortages, leaving some visitors frustrated and feeling misled. This discrepancy significantly impacted the overall guest experience, especially for those who prioritized breakfast offerings when choosing the hotel.
In summary, while some guests enjoyed the breakfast offerings, inconsistencies and occasional poor quality detracted from the overall experience for others.
Rooms
The bedding quality seems inconsistent, as some found it comfortable while others noted stains and an overall worn-out feel. Maintenance issues such as broken tiles, malfunctioning air conditioning and missing smoke detectors were also mentioned. The need for updating is apparent with many guests pointing out dated and damaged furnishings in the rooms.
Despite some positive points about room size and basic amenities, the widespread reports of cleanliness issues, maintenance problems and unmet service expectations highlight areas in need of significant improvement.
Beds
Cleanliness
Staff
On the downside, there are notable comments regarding rude or unapproachable staff members, including issues with unfriendly front desk personnel. Some guests pointed out that the service quality and communication need improvement, citing specific instances like not being able to get a manager, insufficient housekeeping and lapses in the availability of essential items such as towels.
While many have had pleasant interactions with staff members who were polite and professional, others experienced unpleasant service issues and unresponsive behavior. Despite these inconsistencies, those who encountered the more amiable staff had a positive impression of their stay.
Wi-Fi
Pool
Family
3 Star
Indoor Pool
Yes, Country Inn & Suites by Radisson, Lubbock, TX has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Country Inn & Suites by Radisson, Lubbock, TX.
No, Country Inn & Suites by Radisson, Lubbock, TX doesn't allow dogs.
No, parking facilities aren't available at Country Inn & Suites by Radisson, Lubbock, TX.
Yes, Country Inn & Suites by Radisson, Lubbock, TX has a gym.
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