Red Roof Inn Lubbock
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Summary of reviewsThe Red Roof Inn Lubbock is appreciated for its strategic location, particularly its ease of access from the highway and proximity to events like Texas Tech football games. Some guests, however, raised concerns about the surrounding neighborhood. The hotel's breakfast offerings received mixed reviews with some appreciating the basic selection while others found it lacking in variety and quality.
The rooms are spacious with comfortable beds and effective air conditioning contributing to a positive stay for many guests. However, issues with cleanliness, readiness upon arrival and non-functional amenities like phones and TVs were frequently reported, indicating the need for better maintenance and updates.
Cleanliness across the property, including common areas and rooms, is a major concern among guests. Reports of dirty hallways, unpleasant odors and unkempt rooms highlight a need for comprehensive cleaning and better upkeep.
A bright spot in the reviews is the helpful and friendly staff, who often go above and beyond to assist guests. Specific staff members have been recognized for their exceptional service, contributing positively to the overall guest experience despite occasional instances of the staff being overwhelmed.
The WiFi service at the hotel receives criticism for its unreliability, which caused frustration among guests depending on a stable internet connection.
The indoor pool is a favorite feature for some guests, although operational inconsistencies and limited opening hours were noted by others.
While many guests find the beds comfortable and conducive to a good night's sleep, complaints about cleanliness and the condition of some beds highlight areas for improvement.
For travelers with disabilities, the hotel poses several challenges. Issues with elevator reliability, limited handicap parking and inadequate in-room accessibility features suggest that the hotel could benefit from better accommodating guests with mobility issues.
Overall, while the Red Roof Inn Lubbock has several positive attributes including friendly staff, a convenient location and comfortable beds, it requires significant improvements in cleanliness, maintenance and accessibility to meet guest expectations fully.
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The rooms are spacious with comfortable beds and effective air conditioning contributing to a positive stay for many guests. However, issues with cleanliness, readiness upon arrival and non-functional amenities like phones and TVs were frequently reported, indicating the need for better maintenance and updates.
Cleanliness across the property, including common areas and rooms, is a major concern among guests. Reports of dirty hallways, unpleasant odors and unkempt rooms highlight a need for comprehensive cleaning and better upkeep.
A bright spot in the reviews is the helpful and friendly staff, who often go above and beyond to assist guests. Specific staff members have been recognized for their exceptional service, contributing positively to the overall guest experience despite occasional instances of the staff being overwhelmed.
The WiFi service at the hotel receives criticism for its unreliability, which caused frustration among guests depending on a stable internet connection.
The indoor pool is a favorite feature for some guests, although operational inconsistencies and limited opening hours were noted by others.
While many guests find the beds comfortable and conducive to a good night's sleep, complaints about cleanliness and the condition of some beds highlight areas for improvement.
For travelers with disabilities, the hotel poses several challenges. Issues with elevator reliability, limited handicap parking and inadequate in-room accessibility features suggest that the hotel could benefit from better accommodating guests with mobility issues.
Overall, while the Red Roof Inn Lubbock has several positive attributes including friendly staff, a convenient location and comfortable beds, it requires significant improvements in cleanliness, maintenance and accessibility to meet guest expectations fully.
Dog Friendly Motel
This is a pet-friendly hotel.
Motel with Parking
Red Roof Inn Lubbock is a hotel with free parking. Free self parking is provided.
Accessible Motel
This hotel features wheelchair accessible units and is fully adapted for easy access. They offer accessible rooms with features such as wider doorways, lowered vanities and mirrors, toilets with grab bars, and accessible bathing fixtures like tubs with grab bars and roll-in showers.
Motel with Swimming Pool
Indoor Pool
Motel with Indoor Pool
Guest Reviews
Red Roof Inn Lubbock offers a mix of reviews concerning its location. Many guests found the location to be great, easy to find and conveniently close to their job sites or events, such as Texas Tech football games. The hotel’s proximity to the highway was also noted as a positive aspect, making it easily accessible for travelers. The area was described as generally nice and some visitors appreciated its convenience, especially being just a short distance from various destinations.
However, some feedback pointed to a less favorable side of the location with mentions of a rough neighborhood and undesirable activities near the hotel entrances. While the majority appreciated the location for its functionality, a few were concerned about the immediate surroundings.
In summary, the location of Red Roof Inn Lubbock is seen as a strong point for ease of access and convenience, although perceptions of the neighborhood quality vary among guests.
The breakfast experience at Red Roof Inn Lubbock has received mixed feedback from guests. Some guests praised it, describing it as great and awesome, but others found it lacking in several aspects. Common criticisms include the limited selection with some noting that breakfast offerings were as basic as cereal, muffins and yogurt. A recurring issue was the unavailability of food items, leaving some guests without breakfast altogether. The quality of available items was also inconsistent with mentions of cold hot breakfast and expired milk. A few guests mentioned that the breakfast could have been better, wishing for more options and improved quality. Despite these complaints, the friendly staff at the breakfast area received positive remarks from some visitors. Overall, while some guests had a satisfactory experience, many others felt that the breakfast fell short of expectations and needed significant improvements.
Red Roof Inn Lubbock offers spacious rooms at great prices and several reviews point out comfortable beds that contribute to a good night's sleep. Many rooms have been described as clean and recently redone, suggesting efforts toward renovation. Additionally, the air conditioning appears to function well in some rooms, providing guests with relief from the Texas heat.
However, the hotel has significant room for improvement. Numerous guests have reported that rooms were not ready upon arrival with many citing issues of cleanliness, such as dirty bathrooms, sheets and towels. Several amenities like phones, lights and TVs were often non-functional and the presence of unpleasant odors and broken fixtures were common complaints. The property itself, including the lobby and other facilities, has been described as worn down, shabby and in need of a thorough update. Despite the potential for a comfortable stay, the recurring issues suggest that maintenance and management improvements are critically needed.
At the Red Roof Inn Lubbock, guest reviews present a mixed picture about the beds. Many guests found the beds to be comfortable, citing clean and cozy sleeping arrangements as high points of their stay. The spaciousness and comfort of a king-size mattress were particularly appreciated. However, there are notable criticisms that can't be overlooked. Some guests reported issues with cleanliness, including stains on sheets and comforters and even instances of unclean bedding materials. A notable number of reviews pointed out the beds being uncomfortable with descriptions ranging from rock-hard to old and worn out. Despite these drawbacks, it's evident that when well-maintained, the beds at the hotel can provide a restful experience for travelers.
In reviews of the Red Roof Inn Lubbock, guests frequently noted significant cleanliness issues throughout the hotel. Common areas like hallways and restrooms were described as filthy and often emitted unpleasant odors, such as stale cigarettes and urine. The hotel's overall condition appeared run down and poorly maintained with sticky floors, grimy surfaces and visibly worn walls and doors.
Inside the rooms, cleanliness was a major concern. Guests reported encountering dirty floors, unwashed bedding, untouched bathroom tiles and leftover trash. Issues extended to maintenance as well with some rooms having broken locks and non-functional cameras in the hallways. Additionally, there were instances of food remnants and personal items left behind from previous occupants, further compounding the untidy conditions.
The entire facility, including dog walking areas, required better cleaning and upkeep, as underscored by numerous guests. While a few pointed out the need for better staff performance and timely room availability, the predominant sentiment stressed an urgent need for comprehensive cleaning and renovation across the property.
The reviews for the staff at Red Roof Inn Lubbock paint a picture of a generally friendly and helpful team who strive to make guests feel welcome. Many guests praised the staff's friendliness, helpfulness and exceptional customer care. There are mentions of specific staff members like Estella at the front desk and the night clerk named Jackie, who stood out for their service. The front desk personnel were frequently highlighted as being particularly pleasant and accommodating, often going over and above their duties. However, a few guests did report instances where the staff seemed overwhelmed or unhelpful. Despite these occasional issues, the overall sentiment toward the staff remains positive with many guests expressing zero complaints and a high level of satisfaction with their interactions.
Visitors to the Red Roof Inn Lubbock have shared mixed feedback regarding their experiences with the hotel's WiFi. A notable number of guests reported difficulties with the internet connection, mentioning it was often unreliable with some unable to connect at all. This resulted in frustration, particularly for those who had selected the hotel with WiFi availability in mind. Multiple reviews highlight the connection issues, pointing out that the WiFi would sometimes be down for extended periods, including in the lobby. Additionally, some guests noted that the WiFi signal did not reach all rooms consistently. While the hotel offers other amenities, the provided internet service appears in need of significant improvements based on guest experiences.
The pool at Red Roof Inn Lubbock receives mixed reviews from guests. Many guests find the indoor pool to be a highlight, describing it as wonderful, great and their favorite part of the hotel. Some guests mentioned enjoying the swimming experience and appreciated the clean pool area. However, the pool's operational status seems to be inconsistent. Several guests reported that the pool was out of service or under renovation during their stay, sometimes for extended periods. Others commented on the limited opening hours or issues such as the pool being cold and the hot tub not functioning properly. Despite these setbacks, the location and general appearance of the pool are positively noted, making it a potential attraction for future guests when fully operational.
For travelers with disabilities, Red Roof Inn Lubbock presents certain challenges. Its location, while visible from the freeway, requires navigating through some neighborhoods to reach. Guests have noted several accessibility issues upon arrival. The elevator's unreliability, often being out of service, makes higher floors difficult for those with mobility issues. Parking also poses a problem with calls for more handicap spaces.
Inside, the amenities for disabled guests are limited. Some rooms lack essential features such as handicap rails and while handicap chairs in tubs are provided, accessible ramps are not always available. On the brighter side, the presence of a handicap chair in the tub shows a step towards accommodation. However, these factors combined suggest a need for improved accessibility to ensure a more comfortable stay for guests with disabilities.
Location Show Map
Location
However, some feedback pointed to a less favorable side of the location with mentions of a rough neighborhood and undesirable activities near the hotel entrances. While the majority appreciated the location for its functionality, a few were concerned about the immediate surroundings.
In summary, the location of Red Roof Inn Lubbock is seen as a strong point for ease of access and convenience, although perceptions of the neighborhood quality vary among guests.
Breakfast
Rooms
However, the hotel has significant room for improvement. Numerous guests have reported that rooms were not ready upon arrival with many citing issues of cleanliness, such as dirty bathrooms, sheets and towels. Several amenities like phones, lights and TVs were often non-functional and the presence of unpleasant odors and broken fixtures were common complaints. The property itself, including the lobby and other facilities, has been described as worn down, shabby and in need of a thorough update. Despite the potential for a comfortable stay, the recurring issues suggest that maintenance and management improvements are critically needed.
Beds
Cleanliness
Inside the rooms, cleanliness was a major concern. Guests reported encountering dirty floors, unwashed bedding, untouched bathroom tiles and leftover trash. Issues extended to maintenance as well with some rooms having broken locks and non-functional cameras in the hallways. Additionally, there were instances of food remnants and personal items left behind from previous occupants, further compounding the untidy conditions.
The entire facility, including dog walking areas, required better cleaning and upkeep, as underscored by numerous guests. While a few pointed out the need for better staff performance and timely room availability, the predominant sentiment stressed an urgent need for comprehensive cleaning and renovation across the property.
Staff
Wi-Fi
Pool
Accessible
Inside, the amenities for disabled guests are limited. Some rooms lack essential features such as handicap rails and while handicap chairs in tubs are provided, accessible ramps are not always available. On the brighter side, the presence of a handicap chair in the tub shows a step towards accommodation. However, these factors combined suggest a need for improved accessibility to ensure a more comfortable stay for guests with disabilities.
Yes, Red Roof Inn Lubbock has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Red Roof Inn Lubbock.
Yes, Red Roof Inn Lubbock welcomes dogs.
Yes, parking facilities are available at Red Roof Inn Lubbock.
No, Red Roof Inn Lubbock doesn't have a gym.
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