Accessible HotelThis hotel offers four blue badge parking spaces with level access directly to the entrance. A wheelchair lift, operated by staff, provides access to the large main restaurant. Accessible toilets are located on the same level as the entrance and include grab rails and a red cord. Rooms also feature walk-in showers.
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Summary of reviews related to the 'Accessible' categoryDuck Bay Hotel & Restaurant has received mixed reviews regarding its accessibility for guests with disabilities. On the positive side, the hotel features some accessible facilities, including a good ramp at the front door and rooms with wheelchair access and wet rooms fitted with low grab rails. There are also accessible features in the bathrooms, which are well-equipped for disabled guests.
However, there are several areas where the hotel falls short. The hotel’s location is not easily reachable without a car, as the bus stop is situated on a busy and dangerous main road with little to no walkway or path. For some guests, maneuvering small rooms without an elevator was challenging and stairs posed an additional barrier for those with mobility issues. Additionally, the terraced design of certain areas of the hotel limits accessibility.
There were also complaints about the lack of assistance from receptionists regarding luggage and the inconvenience caused by a full car park that did not prioritize hotel guests. Despite an occasionally clinical feel to the accessible bathrooms and a requirement for a £40 deposit on arrival, the hotel made efforts to accommodate guests by enabling room switches when accessibility was an issue.
Overall, while Duck Bay Hotel & Restaurant has made strides in accessibility, it still has several areas where improvements are necessary to fully support guests with disabilities.
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