4-Star HotelThis hotel stands out with its spa facilities and central location, offering guests a relaxing retreat within easy reach of Aix-en-Provence's attractions. It is near Cours Mirabeau.
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Summary of reviews related to the '4 Star' categoryNestled in an attractive location, 'Aquabella Hôtel & Spa' boasts a range of facilities that can provide a satisfying stay for many guests, though reactions to its four-star rating are mixed. Some visitors feel the hotel meets or even exceeds the expectations for its rating, complimenting its high-quality structure and the well-maintained facilities. The spa, complete with a sauna, steam room, sensory showers and Jacuzzi, is particularly highlighted as a standout feature contributing to the overall high-quality experience.
However, there are notable criticisms regarding the service standards. Several reviews point out that the staff can be unprofessional and that customer service, particularly at reception and breakfast, does not live up to four-star expectations. Room service also received mixed feedback with some mentioning persistent disturbances during rest periods and overall unpleasant experiences. Certain details were mentioned as needing improvement for the hotel to fully meet its four-star status and the unexpected closure of the restaurant on a Monday contributed to some guests' dissatisfaction.
Despite these shortcomings, others found their stay to be perfect, underscoring the beauty and quality of this four-star hotel. While it might not consistently meet four-star standards familiar to international travelers, especially those from Germany, it still garners praise and repeat visits from those who appreciate its positives.
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