Mackay, 20 River Street-21.13845,149.182141(Show on Map)
8.5
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Lanai Riverside Apartments in Mackay stands out as a prime choice for travelers due to its exceptional location and high standards. Situated centrally, the apartments offer easy access to shopping centers, dining options, and natural attractions, making it ideal for both leisure and business travelers. Guests frequently admire the tranquil river views from the apartments, which provide a beautiful setting for relaxation.
The apartments are noted for their spaciousness and modern, well-furnished interiors, catering effectively to families and larger groups with options ranging from two-bedroom to grand three-bedroom accommodations. Visitors appreciate the full kitchen and laundry facilities, which enhance the convenience for extended stays. Cleanliness is a consistent highlight, as the apartments are praised for their immaculate and well-maintained state, providing a hygienic environment.
The staff at Lanai Riverside Apartments earn high marks for their friendliness and professionalism. Their attentive service and warm hospitality contribute significantly to a pleasant guest experience, ensuring that all needs are met with a smile. The inviting swimming pool, known for its cleanliness and picturesque setting by the river, is a favored amenity that complements the overall appeal of the property.
While there are some mixed reviews regarding bed comfort, most guests find the accommodations inviting and comfortable. The excellent service provided by the staff mitigates any minor issues, solidifying the apartments' reputation as a relaxing and memorable place to stay. With superb facilities and a high level of service, Lanai Riverside Apartments continues to be a favored choice for visitors to Mackay, offering great value and a standout experience.
Categories
Accessible
Lanai Riverside Apartments confirms that its entire units are wheelchair accessible, with disabled access throughout the property. Lifts are available for access to upper floors. The apartment complex also provides wheelchair-accessible parking and van parking.
Outdoor Pool
These apartments boast a 20m outdoor heated resort-style swimming pool and are centrally located near the Bluewater Lagoon and Pioneer River.
Pool
Outdoor Pool
Free Wi-Fi
Parking
Gym
Room Types
One-Bedroom ApartmentThis spacious, open plan apartment features an en suite bathroom and a fully equipped kitchen with stainless steel appliances. It also includes a lounge, dining area, laundry facilities and a balcony. Free WiFi and late check out at 11:00 are included.
Please note that there is no capacity for additional guests.
Two-Bedroom ApartmentThis individually-styled spacious apartment features large bedrooms, a fully equipped kitchen, a separate dining and lounge area and laundry facilities. It also includes an outdoor balcony area.
Please note that there is no capacity for additional guests.
Three-Bedroom ApartmentThis spacious apartment features large bedrooms, a fully equipped kitchen, separate dining and lounge area and laundry facilities. It also includes a private balcony. Each apartment is individually styled.
Free WiFi and late checkout of 11:00 are included.
Please note that the price is based on 5 guests. Maximum occupancy is 6 (see Hotel Policies).
Guest Reviews
8.5
Very Good
Review Summaries
Location
Nestled in a prime spot, Lanai Riverside Apartments boast an exceptional location that guests consistently praise. Its central setting offers the perfect balance of convenience and serene views, appealing to both leisure travelers and those visiting for work. The apartments are ideally situated close to shops, restaurants, and cafes, ensuring guests have easy access to all the amenities they need. The proximity to Caneland Shopping Centre, the blue lagoon swimming park, and Wood Street's vibrant dining scene enhances the overall experience.
Visitors appreciate the easy walking distance to various attractions, including a scenic walking track along the river and a nearby lagoon, which provide excellent spots for a leisurely stroll. The stunning views of the river from the apartments' terraces add to the charm, making it a beautiful place to unwind.
With cleanliness and spaciousness frequently highlighted, the apartments cater well to families, offering a comfortable, well-furnished environment. The combination of convenient location, superior facilities, and spectacular views truly makes this accommodation a standout choice in the heart of town.
Rooms
Nestled in a prime location, Lanai Riverside Apartments boasts a delightful blend of comfort and spaciousness that guests find impressive. The apartments are described as large and airy, offering a modern, clean, and well-appointed environment that feels like a home away from home. The rooms are consistently praised for their comfort, with many reviews highlighting the very comfortable beds and beautifully presented spaces. Guests particularly appreciate the expansive living areas and large balconies that provide lovely views, including the ability to enjoy fireworks from some vantage points.
From two-bedroom apartments perfect for families to grand three-bedroom accommodations suitable for larger groups, there's an option to suit various needs, each equipped with full kitchens and laundry facilities, making longer stays convenient. The apartments are also noted for their cleanliness, exceeding expectations and providing a welcoming and tidy atmosphere. With the added convenience of quick and lovely room service for breakfast, as well as great amenities like a pool and gym, Lanai Riverside Apartments successfully meets the needs of both short and extended visits, offering a delightful stay.
Beds
Lanai Riverside Apartments offers a mixed experience when it comes to the comfort of their beds. Many guests appreciate the very comfortable bedding, enjoying restful nights in beds that offer relaxation and ease after a long day. The presence of quilts adds an extra layer of coziness, enhancing the overall sleep experience for those who appreciate warmth and comfort.
On the other hand, some guests have found the beds to be challenging, citing issues such as old and uncomfortable mattresses, beds that were too hard or too soft, and a lack of adequate pillow support. The varying mattress firmness can lead to discomfort, as noted by some who had to resort to sleeping on the couches due to the bed's hardness. The double bed sizes may not cater to all preferences, especially for those accustomed to larger sleeping spaces.
Despite these mixed reviews regarding bed comfort, the apartments maintain a reputation for cleanliness and tidiness, which many guests find faultless. Additionally, the accommodating staff contribute positively to the overall experience by providing excellent service, both during regular hours and with reliable out-of-hours assistance. Overall, Lanai Riverside Apartments delivers a relaxing stay for many, though potential guests may wish to inquire directly about bed accommodations to ensure optimal comfort.
Cleanliness
Lanai Riverside Apartments in Mackay receives consistently positive feedback regarding cleanliness, a feature highlighted across numerous guest reviews. The apartments are frequently described as very clean, well maintained, and immaculate, offering visitors a hygienic and tidy environment. Guests appreciate the spaciousness and comfort, with many noting the property's modern and well-presented appearance. Several reviews emphasize the spotless and pristine state of the accommodation, affirming that cleanliness is a priority.
The welcoming and friendly staff further enhance the experience, alongside the property's central location, which proves convenient for guests exploring local attractions. Despite a few comments about specific areas needing maintenance or a refresh, overall satisfaction with the cleanliness remains high. With its combination of cleanliness, comfort, and excellent service, Lanai Riverside Apartments remains a favored choice for many visitors to Mackay.
Staff
At Lanai Riverside Apartments, a warm welcome awaits every guest, with the staff consistently praised for their exceptional service. The team, described as friendly, professional, and courteous, makes a remarkable impression with their attentiveness and willingness to go the extra mile. The receptionists stand out for their approachable and accommodating nature, ensuring a smooth check-in experience. Whether it’s the management or after-hours personnel, each member demonstrates a high standard of hospitality, ready to assist with local knowledge and any guest needs.
Guests often highlight the amazing ladies at reception who are super helpful and full of kindness. Their efforts during challenging times for guests illustrate their commitment to making every stay comfortable and stress-free. Staff members are happy to answer any questions, ensuring visitors have all they need for a seamless and enjoyable experience. The standout service is not only efficient but also imbued with a genuine warmth that makes a stay at Lanai Riverside Apartments truly memorable.
Pool
Lanai Riverside Apartments offers an inviting swimming pool that complements its beautiful apartments and prime location. Guests frequently highlight the pool's cleanliness, appealing temperature, and suitability for daily use, making it a popular amenity, especially for families with children. The pool's proximity to the scenic river adds to the overall allure, providing a picturesque backdrop for relaxation. While there are occasional issues with availability or maintenance, such as unexpected closures or missing tiles, the pool area overall receives strong praise for its enjoyable and well-kept environment. This makes it a favored feature among guests seeking both recreation and convenience during their stay.
4 Star
Lanai Riverside Apartments is consistently described as an exceptional choice for travelers seeking a memorable stay in Mackay. Guests frequently highlight the superb accommodation, noting the spaciousness and modernity of the apartments. The convenient location, with easy access to shopping and dining options, enhances the overall experience. The hotel is considered a fantastic value, offering lovely surroundings and a high level of service that makes it a favorite for repeat visitors. Families particularly appreciate the well-designed pool, which is suitable for children. The facilities at Lanai Riverside Apartments are praised as top of the line, equipped with state-of-the-art amenities that contribute to an outstanding and pleasant stay.
FAQ
Yes, Lanai Riverside Apartments has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Lanai Riverside Apartments.
No, Lanai Riverside Apartments doesn't allow dogs.
Yes, parking facilities are available at Lanai Riverside Apartments.
