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Summary of reviewsHotel Alto Mar receives widespread acclaim for its excellent location, especially noted for its convenience due to its proximity to the airport, making it an attractive choice for travelers with early or late flights. The strategic positioning allows for short commutes and impressive views from the restaurant, enhancing the overall guest experience despite the less appealing surrounding area.
The breakfast offerings are highly praised for their variety and homemade style, accompanied by attentive service that elevates the dining experience. Although breakfast is not included in the accommodation cost, those who opt for it describe it as divine and well worth it. Dinner experiences also garner positive feedback with guests frequently lauding the quality, taste and variety of the food. The service during dinner is highlighted as friendly and attentive, though the cost can be a point of contention. Nonetheless, the consensus is that the dinner offerings are excellent and memorable.
Rooms at Hotel Alto Mar are described as consistently clean and comfortable with pristine conditions contributing to their appeal. While there are mixed reviews regarding room size and the lack of windows in some standard rooms, the overall emphasis is on cleanliness and tidiness. Premium rooms offer greater comfort and space and the hotel's management is responsive when issues arise, ensuring a pleasant stay for guests.
The hotel's cleanliness is a standout feature with spotless accommodations and common areas enhancing the guest experience. Attention to detail in maintaining hygiene standards is frequently noted, reinforcing the hotel's reputation for a pristine environment.
The staff at Hotel Alto Mar are frequently praised for their exceptional service and attentiveness. The friendly and helpful attitudes of the entire team, including standout individuals like Mr. Cesar and Mr. Gerson, create a welcoming atmosphere. Guests appreciate the genuine kindness and professionalism displayed, which extends beyond mere politeness to include a strong commitment to ensuring everyone feels comfortable and well-attended. The reception team facilitates smooth check-ins and the restaurant staff's attentiveness enhances the dining experience. Overall, the hotel's dedication to outstanding service and hospitality leaves a lasting positive impression on its guests.
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