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Summary of reviewsThe Best Western Plus InnTowner Madison receives overwhelmingly positive reviews for its strategic location, excellent amenities, and exceptional service. Situated near the University of Wisconsin-Madison and the University Hospital, the hotel offers convenient access for visitors with academic or medical purposes, as well as easy exploration of downtown Madison and local attractions thanks to a complimentary shuttle service.
Guests consistently commend the breakfast experience, noting its extensive variety and quality, with features like an automatic espresso machine enhancing the appeal. The dinner offerings are equally praised for their well-prepared, delicious meals served in a welcoming atmosphere, complemented by a cozy patio area and superb service.
Accommodations at the hotel are highly rated for their cleanliness, comfort, and spaciousness, despite occasional remarks about room size. Recent renovations have added modern touches, and essential amenities such as microwaves, refrigerators, and entertainment centers contribute to a comfortable stay. The beds are particularly noted for their comfort, ensuring a restful night's sleep.
The hotel's commitment to cleanliness is evident throughout the premises, from the spotless rooms to the well-maintained facilities, reinforcing a comfortable and inviting environment. The friendly and professional staff receive glowing reviews for their dedication and responsiveness, often going above and beyond to ensure guest satisfaction, creating memorable experiences.
Additional amenities like a small but well-maintained pool and free parking further enhance the guest experience, offering hassle-free convenience for travelers. Families benefit from the attentive service, shuttle options, and on-site restaurant, making the hotel a supportive choice for visiting loved ones at nearby hospitals. Business travelers also find the location and services advantageous, with well-maintained meeting rooms and partnerships offering good value and reasonable rates.
Overall, the Best Western Plus InnTowner Madison emerges as a well-regarded hotel choice in Madison, meeting diverse needs with its comprehensive offerings and welcoming atmosphere. Show more
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Categories
Hotel near Golf Courses
This hotel is mentioned in proximity to both Bishop's Bay Country Club and University Ridge Golf Course, offering general access to significant golf facilities.
Hotel Taking Steps Towards Sustainability
This hotel actively participates in Best Western's 'Go Green Program' which encourages guests to opt out of housekeeping services for environmental benefits. It has recycling available in all departments and its on-site restaurant. The hotel is part of Best Western's 'Because We Care' sustainability initiative, focusing on Earth, People, and Community.
Business Hotel
The InnTowner provides meeting spaces, free shuttle service within a two-mile radius, and high-speed Wi-Fi. It is near the UW campus and hospitals.
Hotel with Parking
This hotel offers complimentary parking for its guests. Additional information about the parking facilities was not available.
3-Star Hotel
This hotel is near the University of Wisconsin-Madison and offers comfortable accommodations with free breakfast and a free shuttle. It has an outdoor pool, fitness center, and provides good value for its location.
Hotel with Indoor Pool
The hotel features an indoor pool, providing a comfortable swimming experience for guests. It offers well-appointed rooms and is conveniently located near the University of Wisconsin.
Hotel with Rooms With Fireplace
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
Hotel with Gym
Room Types
Queen Room with Two Queen Beds - Non-SmokingIncludes an iPod clock radio, cable TV with HBO and pay-per-view movies, and free Wi-Fi. A microwave and refrigerator are included as well.
King Room - Non-SmokingIncludes an iPod clock radio, cable TV with HBO, and free WiFi. A microwave and refrigerator are included as well.
King SuiteThe double room features a tea and coffee maker. The unit has 1 bed.
Double Room with Two Double BedsThe quadruple room offers a tea and coffee maker. The unit offers 2 beds.
Deluxe King Room with Sofa BedThe quadruple room features a tea and coffee maker. The unit has 3 beds.
King Suite - Non-SmokingThe double room offers a tea and coffee maker. The unit has 1 bed.
King Suite with FireplaceThis double room features a fireplace. The double room features a tea and coffee maker. The unit has 1 bed.
Queen RoomThe double room provides a tea and coffee maker. The unit offers 1 bed.
Queen Room with Two Queen Beds and Roll-In Shower - Mobility AccessibleThe quadruple room provides a tea and coffee maker. The unit offers 2 beds.
King Room with Roll-in Shower - Disability Access/Non-SmokingThe double room features a tea and coffee maker. The unit has 1 bed.
Guest Reviews
8.7
Very Good
Location
Nestled in an ideal spot, the Best Western Plus InnTowner Madison shines with its prime location near the University of Wisconsin-Madison and the University Hospital, making it a perfect choice for visitors with academic or medical-related purposes. Guests repeatedly commend its convenience, whether for family visits, business arrangements, or attending campus events. The hotel's proximity to downtown Madison and several local attractions, combined with its accessibility to various areas, makes it perfectly positioned for travelers looking to explore the city. The added benefit of a shuttle service within two miles enhances its appeal, making local travel hassle-free. Visitors also appreciate the clean, comfortable accommodations, friendly staff, and a variety of breakfast options that include espresso coffee, contributing to a pleasant stay. With its central location that suits a variety of needs, the hotel stands out as a convenient and well-regarded choice in Madison.
Breakfast
The breakfast experience at Best Western Plus InnTowner Madison consistently receives high praise from guests. Many reviews highlight the inclusion of breakfast as a standout feature, emphasizing its quality and variety. Described as delicious, tasty, and great, the breakfast buffet offers an extensive selection, ranging from traditional hot items like eggs, sausage, and breakfast potatoes to fresh fruits, yogurt, and cereals. Guests appreciate the addition of delightful touches such as an automatic espresso machine, allowing for a personalized coffee experience. A number of visitors find the breakfast to be the best part of their stay, commending its freshness and the dedication to keeping the buffet area tidy and well-stocked. While a few guests find the offerings minimalistic or not to their taste, the general consensus is that the breakfast provides a substantial and enjoyable start to the day, with excellent dining facilities adding to the appeal.
Dinner
The Best Western Plus InnTowner Madison shines when it comes to dining, with guests frequently praising the quality and appeal of the dinner offerings. The restaurant, described as delivering excellent and sometimes top chef quality meals, appears to provide consistently delicious and well-prepared food. Guests appreciate the very good to excellent experience of dining in the cozy and welcoming in-house restaurant, enjoying meals that range from slightly upscale Midwestern fare to well-chosen, value-conscious options. The venue itself, complete with a nice patio area, contributes to the overall positive dining atmosphere. Exceptional service heightens the experience, making dinners at Best Western Plus InnTowner Madison memorable for those who visit.
Rooms
The rooms at Best Western Plus InnTowner Madison have made a strong impression on guests with their clean, comfortable, and spacious accommodations. Known for their impeccable cleanliness, the rooms are described as spotlessly clean and well-appointed, providing a pleasant and relaxing environment. Many visitors have appreciated the comfort of the beds, highlighting them as some of the most comfortable they have experienced across various lodging options.
Despite the occasionally mentioned small size, the rooms seem to meet the needs of travelers, containing essential amenities such as refrigerators, microwaves, coffee pots, and entertainment centers. The hotel’s recent renovations have added a touch of attractiveness, enhancing the overall appeal of the accommodations.
Although there are occasional remarks about the firmness of the beds and the limited size of some rooms and bathrooms, the overall consensus leans positively toward the spaciousness and the updated interiors. The proximity to local attractions such as the Orpheum Theater and the hospital is noted as a convenient advantage.
Guests have also praised the attentive customer service and the availability of amenities that contribute to an overall satisfying stay. Whether it's the large showers, modern facilities, or the warm hospitality of the staff, Best Western Plus InnTowner Madison seems to offer a comprehensive lodging experience meeting the expectations of travelers seeking comfort and convenience.
Beds
When it comes to getting a restful night's sleep, the beds at Best Western Plus InnTowner Madison have garnered significant praise from guests. Many highlight the beds as being among the most comfortable they've experienced in any hotel or vacation rental, with particular commendation for the king-size beds. Guests frequently mention the comfort level of the mattresses, noting how they contributed to a good night's sleep after a long day. However, there are divergent opinions, with some guests finding the beds too hard or the pillows lacking in quality. Additionally, there are mentions of some wear and tear, such as a rip in the sheets and issues with the sofa bed mattress. Despite these minor drawbacks, the overall impression leans positively, with numerous reviews appreciating the comfort and quality of the bedding provided, ensuring a cozy stay for visitors.
Cleanliness
The Best Western Plus InnTowner Madison consistently impresses with its outstanding levels of cleanliness, as highlighted in numerous guest reviews. Visitors frequently describe the hotel as very clean, with particular emphasis on the spotless rooms and well-maintained facilities. Guests appreciate the immaculate breakfast area and the newly renovated spaces, adding a touch of modernity and freshness to their stay. The hotel’s commitment to cleanliness extends throughout the premises, creating a comfortable and inviting environment. The combined effect of its cleanliness and the friendly, professional staff enhances the overall guest experience, making it a reliable choice for travelers seeking a neat and well-run establishment. The hotel's easy-to-find location further complements its appeal, ensuring a pleasant stay in a clean, comfortable setting.
Staff
At the Best Western Plus InnTowner Madison, guests consistently highlight the exceptional quality of the staff, whose friendliness and professionalism seem to define the hotel experience. The hotel staff are described as caring, accommodating, and knowledgeable, often going above and beyond to ensure that guests have an enjoyable stay. Whether at the front desk or in dining areas, the team remains responsive, welcoming guests with warm smiles and great customer service. The evening staff receive particular praise for their exceptional service, while bar staff and those handling breakfast demonstrate excellence in their roles.
The willingness of the staff to assist is evident, with plenty of team members on hand, from housekeeping to maintenance and even a shuttle service driver, contributing to the smooth operation and pleasant atmosphere of the hotel. The remarkable synergy among employees creates an environment where guests feel genuinely valued and taken care of, making their stay not just comfortable but memorable.
Pool
The pool at Best Western Plus InnTowner Madison receives commendations for its cleanliness and maintenance, offering guests a pleasant swimming experience. Despite being small in size, it is consistently described as nice, providing a cozy and enjoyable environment for visitors of all ages, including kids. The perfect temperature of the heated pool adds to the comfort, making it inviting even on cooler days. Additionally, the pool area is updated, ensuring a modern and well-kept space for relaxation. The adjoining hot tub is also noted for its cleanliness, enhancing the overall experience for those seeking a soothing soak. Overall, the pool and hot tub facilities at this hotel contribute positively to the guest experience, maintaining an ideal balance between comfort and convenience.
Parking
Finding a place to park one's car can often be a hassle when traveling, but guests at the Best Western Plus InnTowner Madison have largely appreciated the convenience offered by the hotel's parking facilities. The highlight is the availability of free parking, which is particularly beneficial for travelers exploring the area by car. Guests mentioned that it is great to have the parking option available at no extra cost, adding significant value to their stay. The location of the parking is also convenient, providing easy access to the hotel and allowing visitors to explore the surrounding area on foot. Although some found the parking to be limited and spaces a bit narrow, others noted that there was plenty of parking available, ensuring they had no difficulty in securing a spot. All in all, the complimentary parking is seen as a substantial advantage for those visiting the hotel.
Family
Best Western Plus InnTowner Madison is particularly convenient for families, especially those visiting loved ones in nearby hospitals. The hotel stands out for its commitment to providing a clean and accommodating environment. Guests highlight the friendly and helpful staff, who are always ready to assist, making family events smoother and more enjoyable. The availability of a shuttle service is a significant advantage, enabling guests to explore the area without the hassle of parking, especially when attending events like Badger game day. The on-site restaurant receives positive remarks for both its breakfast and dinner offerings, adding to the overall convenience of staying at the hotel. Overall, the location and thoughtful amenities cater well to guests, providing a supportive and comfortable retreat during their stay.
Business
Located on the west side of Madison, the Best Western Plus InnTowner Madison proves to be a convenient choice for business travelers, especially those visiting the nearby hospital or University of Wisconsin clinics. The highlight of the services for many guests is the complimentary shuttle service within a two-mile radius, which eases transportation woes and adds to the overall convenience. The hotel offers a good value for money, further enhanced by arranged partnerships that yield reasonable rates for those working with the hospital. Business amenities are a strong point, featuring well-maintained meeting rooms that cater to professional needs. Additionally, the property boasts a library and a fitness center, enhancing the overall stay with extra amenities. Overall, the combination of location, services, and value make this hotel a logical choice for those traveling to Madison for business.
Yes, Best Western Plus InnTowner Madison has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western Plus InnTowner Madison.
No, Best Western Plus InnTowner Madison doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus InnTowner Madison.
Yes, Best Western Plus InnTowner Madison has a gym.