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Hotels with Heated Pool and Swimming Pool in Makati
134 HOTELS IN MAKATIMost popular user searches in Makati: romantic hotels and 3-star hotels.
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Summary of reviews
Marco Polo Ortigas Manila is a luxurious 5-star hotel that offers exceptional service and amenities. The hotel's prime location in the Ortigas area is a major selling point with guests praising its proximity to restaurants and malls. The breakfast and dinner selections are varied and delicious, although some guests noted limited options and high prices. The rooms are spacious, clean and comfortable with amazing views of the city or mountains. The hotel is also known for its impeccable cleanliness and friendly staff. While some guests had mixed experiences with the wifi and pool, the hotel is generally family-friendly and offers a great nightlife experience. For business travelers, the hotel is convenient and offers modern facilities. Overall, Marco Polo Ortigas Manila is an exceptional choice for luxury travelers looking for a comfortable and memorable stay in Manila.
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Heated Pool
Indoor Pool
Luxury
Golf
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Summary of reviews
Richmonde Hotel Ortigas in Manila receives high praise for its strategic location, which is a key highlight in guest reviews. Positioned centrally in Ortigas Center, it offers convenient access to key attractions, public transport, and popular shopping destinations like SM Megamall and Shangri-La Plaza Mall—an advantage for both leisure and business travelers. The hotel's location is complemented by its clean and safe surroundings and enhanced by friendly and accommodating staff.
Guests commend the hotel for its delightful breakfast experience, marked by a wide-ranging buffet with delicious flavors and local cuisine options. The breakfast area’s newly renovated setting contributes to a pleasant dining atmosphere, and the staff's attentiveness adds a welcoming touch, catering even to special dietary requests. While there are minor criticisms about variety and cost, breakfast is generally considered a major highlight of the stay.
The hotel's rooms are praised for their generous size, cleanliness, and comfort, despite being somewhat dated. Comfortable beds, excellent housekeeping, and attention to cleanliness contribute to a pleasant environment, although minor inconveniences such as dim lighting and older decor are noted. The overall quiet ambiance away from city noise adds to a restful stay.
Exceptional service from the hotel staff is frequently highlighted, with guests noting their professionalism, warmth, and responsiveness. The staff's commitment to excellent customer service ensures a positive experience throughout the hotel.
While WiFi connectivity receives mixed reviews regarding its stability, efforts for improvement are recognized. The gym and leisure facilities, including an indoor heated swimming pool and sauna, offer additional recreational options, with guests appreciating the amenities despite some areas showing age.
Richmonde Hotel Ortigas is well-regarded by business travelers, with its location near shopping centers and the inclusion of practical amenities like in-house laundry services and a versatile coffee shop for meetings. Overall, the hotel provides a comfortable and convenient stay, ideal for both business and leisure purposes, attracting repeat visits from satisfied guests.
Guests commend the hotel for its delightful breakfast experience, marked by a wide-ranging buffet with delicious flavors and local cuisine options. The breakfast area’s newly renovated setting contributes to a pleasant dining atmosphere, and the staff's attentiveness adds a welcoming touch, catering even to special dietary requests. While there are minor criticisms about variety and cost, breakfast is generally considered a major highlight of the stay.
The hotel's rooms are praised for their generous size, cleanliness, and comfort, despite being somewhat dated. Comfortable beds, excellent housekeeping, and attention to cleanliness contribute to a pleasant environment, although minor inconveniences such as dim lighting and older decor are noted. The overall quiet ambiance away from city noise adds to a restful stay.
Exceptional service from the hotel staff is frequently highlighted, with guests noting their professionalism, warmth, and responsiveness. The staff's commitment to excellent customer service ensures a positive experience throughout the hotel.
While WiFi connectivity receives mixed reviews regarding its stability, efforts for improvement are recognized. The gym and leisure facilities, including an indoor heated swimming pool and sauna, offer additional recreational options, with guests appreciating the amenities despite some areas showing age.
Richmonde Hotel Ortigas is well-regarded by business travelers, with its location near shopping centers and the inclusion of practical amenities like in-house laundry services and a versatile coffee shop for meetings. Overall, the hotel provides a comfortable and convenient stay, ideal for both business and leisure purposes, attracting repeat visits from satisfied guests.
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Pool
Heated Pool
Indoor Pool
Business
Gym
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Summary of reviews
Hotel Okura Manila at Newport World Resorts consistently receives high praise for its excellent location, elegant accommodations, and outstanding service. Strategically positioned within walking distance of NAIA Terminal 3, the hotel offers unparalleled convenience for travelers, especially those with tight schedules. Despite its proximity to the bustling airport, the hotel maintains a peaceful environment free from noise disturbances. Its seamless integration with Newport Mall allows guests to enjoy diverse dining and shopping options without leaving the premises, and its proximity to Newport World Resorts adds to its appeal for those interested in gaming and entertainment.
The breakfast experience at Hotel Okura Manila is widely endorsed for its quality and variety, particularly the Japanese and Western-style offerings. The breakfast buffet, available on weekends, stands out, though some guests express a desire for more consistent daily offerings and broader selection during lunch and dinner.
The hotel excels in providing beautiful, well-designed rooms that are both spacious and functional. Each room is meticulously detailed with modern aesthetics, ensuring a posh yet tranquil atmosphere. Guests appreciate the high-tech amenities, cleanliness, and overall comfort, although a few minor issues, such as a damp smell or complex TV controls, have been noted.
Cleanliness and modernity are hallmarks of Hotel Okura Manila. The immaculate rooms and facilities meet the latest standards, amplified by large dehumidifiers that combat humidity. Bathrooms are particularly praised for their luxury and modern design, and the hotel's attentive staff contribute significantly to an overall positive guest experience.
The hotel's staff earn accolades for their remarkable hospitality. Friendly, professional, and attentive, the team, including concierge and reception staff, foster an inviting and seamless experience. Their dedication ensures guests feel valued and well-cared-for.
The rooftop pool, though smaller than expected, offers a pleasant atmosphere with its heated feature and charming views, especially captivating at night. Some minor environmental disturbances do occur, but the pool remains a highlight for relaxation.
Overall, Hotel Okura Manila at Newport World Resorts is celebrated for its exceptional service, convenience, and comfort, fostering an experience that guests are eager to recommend.
The breakfast experience at Hotel Okura Manila is widely endorsed for its quality and variety, particularly the Japanese and Western-style offerings. The breakfast buffet, available on weekends, stands out, though some guests express a desire for more consistent daily offerings and broader selection during lunch and dinner.
The hotel excels in providing beautiful, well-designed rooms that are both spacious and functional. Each room is meticulously detailed with modern aesthetics, ensuring a posh yet tranquil atmosphere. Guests appreciate the high-tech amenities, cleanliness, and overall comfort, although a few minor issues, such as a damp smell or complex TV controls, have been noted.
Cleanliness and modernity are hallmarks of Hotel Okura Manila. The immaculate rooms and facilities meet the latest standards, amplified by large dehumidifiers that combat humidity. Bathrooms are particularly praised for their luxury and modern design, and the hotel's attentive staff contribute significantly to an overall positive guest experience.
The hotel's staff earn accolades for their remarkable hospitality. Friendly, professional, and attentive, the team, including concierge and reception staff, foster an inviting and seamless experience. Their dedication ensures guests feel valued and well-cared-for.
The rooftop pool, though smaller than expected, offers a pleasant atmosphere with its heated feature and charming views, especially captivating at night. Some minor environmental disturbances do occur, but the pool remains a highlight for relaxation.
Overall, Hotel Okura Manila at Newport World Resorts is celebrated for its exceptional service, convenience, and comfort, fostering an experience that guests are eager to recommend.
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Pool
Heated Pool
Outdoor Pool
Luxury
Golf
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Summary of reviews
ACE Hotel and Suites is highly praised for its strategic location in the heart of Manila, offering guests convenient access to a variety of attractions and amenities. The hotel's proximity to vibrant shopping areas, diverse restaurants, and cultural landmarks makes it an ideal base for exploring the city. The neighborhood is safe and welcoming, with easy access to essential services like grocery stores and ATMs. Despite its slightly off-central position, the location offers a stable, flood-free environment that enhances the overall guest experience.
Guests commend the breakfast offerings at ACE Hotel and Suites, describing the buffet as delicious and diverse. The variety of dishes, including favorites like crispy bacon, eggs, and rice, ensures satisfaction among guests. The Sky Garden venue further elevates the breakfast experience with its pleasant ambiance. While not as extensive as some international buffets, the overall quality and presentation make breakfast a delightful part of the stay, often included with discounted spa tickets.
The hotel's spacious and clean rooms cater well to families and larger groups, with suites providing ample space for comfort and relaxation. Guests appreciate the cleanliness and well-maintained condition of the rooms, despite some older furniture. The cozy atmosphere, coupled with amenities like fresh linens, spa tickets, and breakfast, contributes to a satisfying stay.
Cleanliness is a consistent high point, with guests praising the tidy rooms and spotless hotel facilities, including the lobby and spa area. While minor improvements are suggested for areas like the gym and pool bathrooms, the hotel overall offers a clean and pleasant environment.
The staff at ACE Hotel and Suites are frequently lauded for their friendliness, professionalism, and supportive nature, ensuring a welcoming atmosphere for guests. Despite occasional mishaps, the dedicated team maintains the hotel’s reputation for excellent service with their helpful and attentive demeanor.
The hotel’s spa stands out as a major attraction, offering a unique and relaxing water spa experience that guests love. Clean facilities, combined with affordable services like massages and aromatherapy pools, make the spa an appealing retreat for relaxation and rejuvenation.
The pool area garners positive feedback for its relaxing atmosphere and appealing design, particularly popular among families and young guests. The unique pool spa experience enhances its appeal, although some suggest improvements in access policies for greater enjoyment.
Families find ACE Hotel and Suites particularly accommodating, with its spacious rooms and appealing features like the water spa and pool, making it a great choice for family vacations. The hotel supports a nurturing environment for bonding and creating lasting memories.
Overall, ACE Hotel and Suites delivers a largely positive experience, with the majority of guests praising its convenient location, excellent breakfast, comfortable accommodations, and exceptional service. The hotel offers valuable perks, including spa access, that enrich guests' stays, ensuring a relaxing and pleasant visit.
Guests commend the breakfast offerings at ACE Hotel and Suites, describing the buffet as delicious and diverse. The variety of dishes, including favorites like crispy bacon, eggs, and rice, ensures satisfaction among guests. The Sky Garden venue further elevates the breakfast experience with its pleasant ambiance. While not as extensive as some international buffets, the overall quality and presentation make breakfast a delightful part of the stay, often included with discounted spa tickets.
The hotel's spacious and clean rooms cater well to families and larger groups, with suites providing ample space for comfort and relaxation. Guests appreciate the cleanliness and well-maintained condition of the rooms, despite some older furniture. The cozy atmosphere, coupled with amenities like fresh linens, spa tickets, and breakfast, contributes to a satisfying stay.
Cleanliness is a consistent high point, with guests praising the tidy rooms and spotless hotel facilities, including the lobby and spa area. While minor improvements are suggested for areas like the gym and pool bathrooms, the hotel overall offers a clean and pleasant environment.
The staff at ACE Hotel and Suites are frequently lauded for their friendliness, professionalism, and supportive nature, ensuring a welcoming atmosphere for guests. Despite occasional mishaps, the dedicated team maintains the hotel’s reputation for excellent service with their helpful and attentive demeanor.
The hotel’s spa stands out as a major attraction, offering a unique and relaxing water spa experience that guests love. Clean facilities, combined with affordable services like massages and aromatherapy pools, make the spa an appealing retreat for relaxation and rejuvenation.
The pool area garners positive feedback for its relaxing atmosphere and appealing design, particularly popular among families and young guests. The unique pool spa experience enhances its appeal, although some suggest improvements in access policies for greater enjoyment.
Families find ACE Hotel and Suites particularly accommodating, with its spacious rooms and appealing features like the water spa and pool, making it a great choice for family vacations. The hotel supports a nurturing environment for bonding and creating lasting memories.
Overall, ACE Hotel and Suites delivers a largely positive experience, with the majority of guests praising its convenient location, excellent breakfast, comfortable accommodations, and exceptional service. The hotel offers valuable perks, including spa access, that enrich guests' stays, ensuring a relaxing and pleasant visit.
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Pool
Heated Pool
Indoor Pool
Pool Lap Lanes
Spa
Family
From $115
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Summary of reviews
Joy Nostalg Hotel and Suites Manila is highly regarded for its prime location in the heart of Ortigas, offering guests unmatched convenience and tranquility amidst the bustling cityscape. Guests appreciate the easy accessibility to major shopping centers like Robinson's Galleria, making it an ideal choice for shoppers and tourists. The strategic location, coupled with a peaceful atmosphere, provides a quiet retreat in the vibrant city center.
The breakfast service at the hotel receives commendable feedback, with guests enjoying good quality and a variety of choices. The cozy ambiance of the cafe enhances the dining experience, despite some comments regarding the desire for a wider selection. Overall, the morning offerings stand out for their quality and satisfying options.
The hotel rooms are frequently praised for their exceptional size, cleanliness, and comfort. Guests appreciate the well-designed spaces that include complete amenities such as a kitchen and laundry-dryer, catering to longer stays. Luxurious touches like a bathroom TV and sauna add to the guest experience, and the friendly, attentive staff contribute to a welcoming environment.
Cleanliness is a notable strength, with rooms being consistently spotless and well-maintained. The suite rooms and pool area are recognized for their inviting and clean atmosphere. The staff plays a crucial role in enhancing the guest experience with their warm, accommodating service and professional demeanor, ensuring a pleasant and memorable stay.
Despite these positive aspects, parking at the hotel can be challenging due to limited availability, especially during weekdays. This area could benefit from improvement, as it sometimes causes inconvenience for guests.
Overall, Joy Nostalg Hotel and Suites Manila excels in providing an elegant, comfortable, and well-located home-away-from-home experience, making it a top choice for travelers.
The breakfast service at the hotel receives commendable feedback, with guests enjoying good quality and a variety of choices. The cozy ambiance of the cafe enhances the dining experience, despite some comments regarding the desire for a wider selection. Overall, the morning offerings stand out for their quality and satisfying options.
The hotel rooms are frequently praised for their exceptional size, cleanliness, and comfort. Guests appreciate the well-designed spaces that include complete amenities such as a kitchen and laundry-dryer, catering to longer stays. Luxurious touches like a bathroom TV and sauna add to the guest experience, and the friendly, attentive staff contribute to a welcoming environment.
Cleanliness is a notable strength, with rooms being consistently spotless and well-maintained. The suite rooms and pool area are recognized for their inviting and clean atmosphere. The staff plays a crucial role in enhancing the guest experience with their warm, accommodating service and professional demeanor, ensuring a pleasant and memorable stay.
Despite these positive aspects, parking at the hotel can be challenging due to limited availability, especially during weekdays. This area could benefit from improvement, as it sometimes causes inconvenience for guests.
Overall, Joy Nostalg Hotel and Suites Manila excels in providing an elegant, comfortable, and well-located home-away-from-home experience, making it a top choice for travelers.
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Pool
Heated Pool
Indoor Pool
Sustainability Journey
Dog Friendly
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Summary of reviews
Grand Hyatt Manila consistently receives high praise from its guests across various aspects of their stay. Located in the heart of Bonifacio Global City (BGC), the hotel offers a prime and convenient location with easy access to key attractions, shops, restaurants and amenities. The beautiful architecture and spectacular views from its upper floors add to the visually pleasing experience. The superb and clean facilities, along with spacious and comfortable rooms, make it an ideal choice for both leisure and business travelers.
The breakfast experience is highly rated for its extensive variety and quality of options, catering to different tastes with freshly prepared dishes and exceptional service from friendly staff. A few guests note areas for improvement such as limited choices later in the morning and some inefficiencies, but overall, the breakfast buffet is considered amazing and worth the price.
Guests rave about the modern, clean and spacious rooms featuring stunning city views, particularly at night. Thoughtful amenities like two washbasins, in-room dining options, an Ily Coffee Machine and generous water bottles enhance comfort. The king-sized beds and high housekeeping standards are frequently mentioned, contributing to the luxurious feel. The hotel’s kid-friendly pool area and well-managed facilities further elevate the stay.
Cleanliness and guest care are standout features at Grand Hyatt Manila. The staff receives high praise for their attentive and personalized service, maintaining a welcoming atmosphere throughout the hotel. The rooms and facilities are well-maintained with a systematic approach to hygiene and safety, ensuring a spotless environment for guests.
The staff's attention to detail and warmth leave a lasting impression. From the front desk to concierge and housekeeping teams, the staff is consistently described as courteous, professional and helpful. Standout service from individuals like Debbie from the concierge contributes significantly to the positive atmosphere, showcasing the warm Filipino hospitality that defines many guests’ experiences.
The pool area is another highlight, noted for its exceptional quality and relaxing environment. The rooftop setting adds a unique charm and the kid-friendly amenities make it enjoyable for all ages. The exemplary staff, including names like Mrs. Bev, Mr. Orlando and Mr. Francis, offer outstanding hospitality around the pool area. 'The Peak' is highly recommended for its elevated experience, though reservations are advised due to its popularity.
Overall, Grand Hyatt Manila stands out for its superb location, exceptional amenities and quality service, ensuring a top-class stay for its visitors.
The breakfast experience is highly rated for its extensive variety and quality of options, catering to different tastes with freshly prepared dishes and exceptional service from friendly staff. A few guests note areas for improvement such as limited choices later in the morning and some inefficiencies, but overall, the breakfast buffet is considered amazing and worth the price.
Guests rave about the modern, clean and spacious rooms featuring stunning city views, particularly at night. Thoughtful amenities like two washbasins, in-room dining options, an Ily Coffee Machine and generous water bottles enhance comfort. The king-sized beds and high housekeeping standards are frequently mentioned, contributing to the luxurious feel. The hotel’s kid-friendly pool area and well-managed facilities further elevate the stay.
Cleanliness and guest care are standout features at Grand Hyatt Manila. The staff receives high praise for their attentive and personalized service, maintaining a welcoming atmosphere throughout the hotel. The rooms and facilities are well-maintained with a systematic approach to hygiene and safety, ensuring a spotless environment for guests.
The staff's attention to detail and warmth leave a lasting impression. From the front desk to concierge and housekeeping teams, the staff is consistently described as courteous, professional and helpful. Standout service from individuals like Debbie from the concierge contributes significantly to the positive atmosphere, showcasing the warm Filipino hospitality that defines many guests’ experiences.
The pool area is another highlight, noted for its exceptional quality and relaxing environment. The rooftop setting adds a unique charm and the kid-friendly amenities make it enjoyable for all ages. The exemplary staff, including names like Mrs. Bev, Mr. Orlando and Mr. Francis, offer outstanding hospitality around the pool area. 'The Peak' is highly recommended for its elevated experience, though reservations are advised due to its popularity.
Overall, Grand Hyatt Manila stands out for its superb location, exceptional amenities and quality service, ensuring a top-class stay for its visitors.
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Pool
Heated Pool
Outdoor Pool
Luxury
Honeymoon
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Summary of reviews
Hilton Manila Newport World Resorts is a luxurious five-star hotel located conveniently near the airport and local amenities. Guests highly recommend the hotel and describe their experience as living in luxury. The hotel features standout amenities such as a fantastic breakfast buffet with diverse cuisine, a huge outdoor pool and well-appointed rooms with spacious layouts and modern design. The hotel is clean, well-maintained and staffed with courteous and helpful employees who offer exceptional customer service. Families with children will also appreciate the hotel's kid-friendly atmosphere and accommodating staff. Though some guests have noted minor issues such as underwhelming lounge breakfasts or crowded pool areas, these are exceptions to an otherwise excellent stay. Overall, Hilton Manila Newport World Resorts is a top-notch, luxurious hotel that provides superb facilities and services for an unforgettable experience.
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Heated Pool
Outdoor Pool
Sustainability Journey
Family
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Summary of reviews
Sheraton Manila Hotel at Newport World Resorts is highly acclaimed for delivering a premium experience, particularly praised for its strategic location, exceptional amenities, and outstanding service. Situated directly opposite Manila Airport Terminal 3, the hotel is ideal for travelers seeking convenience, with minimal travel time required for those on early or late flights. Its seamless connection to Newport Mall enhances the stay, offering guests an array of shopping and dining options without the need to travel far.
Guests are particularly impressed by the breakfast offerings, which feature an extensive buffet praised for its diverse selection and quality, described as an exceptional start to the day. Similarly, dining experiences at the hotel continue to delight, with a variety of culinary choices available, from a celebrated Korean barbeque restaurant to a vibrant bar area, although some patrons find the meals slightly costly.
The hotel's rooms consistently receive high marks for their spaciousness, elegance, and comfort. The beds, frequently described as heavenly, contribute significantly to the restful experience that many travelers seek. Guests admire the clean, modern rooms equipped with luxurious amenities, reaffirming the hotel’s commitment to comfort and quality. This theme of cleanliness extends throughout the property, with impeccable maintenance and a fresh, inviting atmosphere.
The staff at Sheraton Manila Hotel is often singled out for their professionalism and friendly demeanor, providing top-notch service that enhances the guests’ experience. Their attentive and accommodating nature ensures that guests feel valued and well-cared-for.
Additional highlights of the hotel include its incredible pool area, complete with a swim-up bar, and the overall luxurious atmosphere, firmly placing the property in the 5-star category. Families and solo travelers alike appreciate the relaxing ambiance, making it a top choice for a high-quality stay in Manila. Overall, Sheraton Manila Hotel at Newport World Resorts is highly recommended for its blend of convenience, luxury, and excellent service.
Guests are particularly impressed by the breakfast offerings, which feature an extensive buffet praised for its diverse selection and quality, described as an exceptional start to the day. Similarly, dining experiences at the hotel continue to delight, with a variety of culinary choices available, from a celebrated Korean barbeque restaurant to a vibrant bar area, although some patrons find the meals slightly costly.
The hotel's rooms consistently receive high marks for their spaciousness, elegance, and comfort. The beds, frequently described as heavenly, contribute significantly to the restful experience that many travelers seek. Guests admire the clean, modern rooms equipped with luxurious amenities, reaffirming the hotel’s commitment to comfort and quality. This theme of cleanliness extends throughout the property, with impeccable maintenance and a fresh, inviting atmosphere.
The staff at Sheraton Manila Hotel is often singled out for their professionalism and friendly demeanor, providing top-notch service that enhances the guests’ experience. Their attentive and accommodating nature ensures that guests feel valued and well-cared-for.
Additional highlights of the hotel include its incredible pool area, complete with a swim-up bar, and the overall luxurious atmosphere, firmly placing the property in the 5-star category. Families and solo travelers alike appreciate the relaxing ambiance, making it a top choice for a high-quality stay in Manila. Overall, Sheraton Manila Hotel at Newport World Resorts is highly recommended for its blend of convenience, luxury, and excellent service.
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Pool
Heated Pool
Outdoor Pool
Golf
Romantic
Cozypura Staycation near MOA, Airport , with free fast WIFI, Netflix and pay parking
Aparthotel in Manila
8.7
Very Good$
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Heated Pool
Outdoor Pool
Sustainability Journey
Honeymoon
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Heated Pool
Outdoor Pool
Honeymoon
Romantic
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Summary of reviews
The Gramercy Residences NEW RELEASE, nestled in the heart of Makati, benefits from a superb and convenient location that guests consistently praise. The proximity to the business district and CBD Makati, coupled with nearby shops, restaurants and bars, offers a buffet of conveniences for business travelers and tourists alike. The surrounding area, including Century Mall and a readily accessible Seven Eleven, adds to the property’s appeal by meeting everyday needs and ensuring an enriching stay with spectacular views of the vibrant cityscape.
Rooms at The Gramercy Residences generally impress guests with their spaciousness, cleanliness and amenities that include smart TVs with Netflix, comfortable furnishings and excellent views, ensuring a cozy atmosphere. Guests also appreciate the mall's nearby location and robust security measures. However, some operational shortcomings were noted, such as pest control issues, complicated elevator access, room key logistics, inaccuracies in room photos and occasional maintenance lapses, including faulty appliances and random room assignments. These issues highlight areas needing improvement to enhance guest satisfaction further.
The residence's cleanliness stands out, as many guests remark on the spotless and spacious apartments and well-maintained facilities, including the swimming pool. The positive environment is further accentuated by the cleanliness of the building and the great views it offers. Despite minor inconsistencies, such as occasional lapses in bathroom cleanliness and housekeeping oversights, the general sentiment about cleanliness remains positive, contributing to a comfortable stay.
Staff interactions at The Gramercy Residences received mixed feedback. Many guests appreciated the friendliness, professionalism and helpfulness of the staff, particularly Denisse, who was frequently mentioned for her exemplary service. However, some guests experienced unfriendliness and unprofessional behavior from certain members of the reception staff and encountered difficulties when addressing complaints or dealing with booking issues. These inconsistencies indicate a need for more cohesive and consistent customer service.
Free WiFi at the residence has been positively noted for its solid and reliable performance, ensuring a satisfying internet experience for guests. Despite occasional issues with TV reception and Netflix functionality, the availability of TV channels and dependable internet service adds to the overall comfort of the stay.
The pool facilities are another highlight with an inviting swimming pool located on the 42nd floor offering remarkable views and an additional indoor pool praised for its appeal and convenience. Families with children particularly enjoyed these amenities.
Beds at The Gramercy Residences provide a mixed experience. Guests praised the soft, cozy and clean beds, noting that some found the firmness of certain beds comfortable. However, there were complaints regarding uncomfortable and squeaky beds, inadequate futon beds and issues with prepared beddings and dated sheets and towels. The hotel’s logistics around bed arrangements also seemed problematic for some guests, especially those in larger groups or families.
Overall, The Gramercy Residences NEW RELEASE offers a strong location, cleanliness and numerous amenities with some areas for operational and staff service improvements to enhance the overall guest experience.
Rooms at The Gramercy Residences generally impress guests with their spaciousness, cleanliness and amenities that include smart TVs with Netflix, comfortable furnishings and excellent views, ensuring a cozy atmosphere. Guests also appreciate the mall's nearby location and robust security measures. However, some operational shortcomings were noted, such as pest control issues, complicated elevator access, room key logistics, inaccuracies in room photos and occasional maintenance lapses, including faulty appliances and random room assignments. These issues highlight areas needing improvement to enhance guest satisfaction further.
The residence's cleanliness stands out, as many guests remark on the spotless and spacious apartments and well-maintained facilities, including the swimming pool. The positive environment is further accentuated by the cleanliness of the building and the great views it offers. Despite minor inconsistencies, such as occasional lapses in bathroom cleanliness and housekeeping oversights, the general sentiment about cleanliness remains positive, contributing to a comfortable stay.
Staff interactions at The Gramercy Residences received mixed feedback. Many guests appreciated the friendliness, professionalism and helpfulness of the staff, particularly Denisse, who was frequently mentioned for her exemplary service. However, some guests experienced unfriendliness and unprofessional behavior from certain members of the reception staff and encountered difficulties when addressing complaints or dealing with booking issues. These inconsistencies indicate a need for more cohesive and consistent customer service.
Free WiFi at the residence has been positively noted for its solid and reliable performance, ensuring a satisfying internet experience for guests. Despite occasional issues with TV reception and Netflix functionality, the availability of TV channels and dependable internet service adds to the overall comfort of the stay.
The pool facilities are another highlight with an inviting swimming pool located on the 42nd floor offering remarkable views and an additional indoor pool praised for its appeal and convenience. Families with children particularly enjoyed these amenities.
Beds at The Gramercy Residences provide a mixed experience. Guests praised the soft, cozy and clean beds, noting that some found the firmness of certain beds comfortable. However, there were complaints regarding uncomfortable and squeaky beds, inadequate futon beds and issues with prepared beddings and dated sheets and towels. The hotel’s logistics around bed arrangements also seemed problematic for some guests, especially those in larger groups or families.
Overall, The Gramercy Residences NEW RELEASE offers a strong location, cleanliness and numerous amenities with some areas for operational and staff service improvements to enhance the overall guest experience.
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Indoor Pool
Children's Pool
Sustainability Journey
Dog Friendly
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Indoor Pool
Sustainability Journey
Dog Friendly
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Outdoor Pool
Free Wi-Fi
Parking
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Cheap
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Parking
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