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Summary of reviewsHotel Impala - Atras del ADO receives consistent praise for its strategic and convenient location, particularly for travelers relying on bus transportation due to its proximity to the ADO central bus station. The central placement allows for easy access to urban amenities, popular attractions, beaches, shopping centers and dining options. Guests value the safe, clean and quiet environment, making it a preferred choice for both business and leisure travelers seeking affordability and cleanliness.
The hotel's breakfast garners mixed feedback with positive highlights including well-prepared, delicious food and excellent service from the staff. However, there are criticisms regarding the limited variety and the high cost of what is often perceived as a minimal offering. Clarifying what is included and broadening the buffet variety could enhance guest satisfaction.
While the dinner service is noted to be limited and plagued by poor staff attitudes, the surrounding area offers a rich array of dining alternatives.
Guests commend the spacious, clean and comfortable rooms, which feature modern amenities such as smart TVs, large closets and effective air conditioning. Soundproofed rooms offer a quiet retreat. The hotel's cleanliness is often praised as surpassing that of higher-rated hotels, attributing to the housekeeping staff's diligent and friendly service. Despite occasional maintenance issues and discrepancies between room descriptions and reality, the staff's responsiveness in addressing problems is noted.
Staff interactions are mixed; personnel like maintenance, housekeeping and parking attendants are often highlighted for their friendliness and attentiveness. Conversely, the reception staff receive notable criticism for their perceived rudeness and unhelpfulness, especially during nighttime shifts.
The internet connectivity at the hotel is a significant weak point with frequent reports of unstable and slow WiFi, impacting guests who need reliable internet access. This is a critical area for improvement.
Families find the hotel welcoming, clean and comfortable with a location that enhances its suitability as a family-friendly destination. Beds receive generally positive reviews for comfort, though there are occasional complaints about firmness, lack of blankets and worn linens.
The hotel meets expectations for its mid-range, three-star classification, offering exceptional cleanliness, comfortable accommodations and an affordable price point. Business travelers appreciate the convenient location and the quiet, soundproofed rooms, despite the unreliable internet connection. The hotel's accessibility features are well-received by guests, particularly those requiring special accommodations.
Overall, Hotel Impala - Atras del ADO is a practical and comfortable choice for a range of travelers, offering good value for money, a prime location and a high standard of cleanliness balanced with some areas for enhancement in services and facilities.
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