InfoSummary of reviewsThe Retreat Hotel & Convention Centre offers a remarkable balance between urban proximity and serene seclusion, making it an appealing choice for travelers seeking relaxation. Nestled practically on Erangal Beach, the hotel provides a picturesque setting, complementing a peaceful getaway. Guests appreciate the hotel's clean, well-maintained premises and the courteous staff, which enhance its welcoming atmosphere.
The breakfast experience is generally positive, with guests appreciating the diverse international and local offerings. Complimentary breakfast adds value for many visitors, although some suggest greater variety and inclusion in room packages. The dining experience, particularly dinner, is notable for its delicious food, though some find the prices steep. The hotel’s restaurant staff receive praise for their hospitality, despite minor environmental concerns such as unpleasant odors from nearby activities.
Accommodations at The Retreat are often praised for their spaciousness and cleanliness, making them ideal for families, although some guests note that minor maintenance updates could enhance comfort. Overall, rooms meet good hygiene standards, despite occasional odors and outdated decor.
Cleanliness across the hotel is generally upheld, yet there are areas for improvement, such as managing odors and maintaining the pool area. The hotel grounds are kept tidy, but the property could benefit from renovations and enhanced air quality measures.
The staff at The Retreat stand out for their friendliness and dedication, leaving a strong impression on guests. Manager Rahil Menon, along with the reception, security, and housekeeping teams, receive particular praise for their accommodating service, contributing positively to the guest experience.
The pool area is a notable highlight, captivating guests with its large size and natural ambiance. The scenic environment, enriched by lush greenery and occasional visits from local wildlife, adds to its allure. While some cleanliness issues have been noted, the pool remains a beloved feature, enhancing the hotel's appeal as a tranquil retreat with ample recreational facilities. Show more
