4-Star HotelSummary of reviews related to the '4 Star' categoryMercure Han-sur-Lesse offers an experience with notable charm, making it a pleasant choice for travelers. However, there are several critical points that suggest the hotel does not fully meet the standards expected of a four-star rating. While the overall quality can be impressive, multiple guests have reported that the facilities and services fall short of what is typically anticipated from a hotel of this caliber.
Many reviewers have commented on the insufficient staffing, particularly during breakfast times, which has led to issues such as dirty tables and a lack of variety in the breakfast offerings. The breakfast itself has been consistently described as industrial and not up to the four-star standard with some guests finding it overly expensive compared to other hotels of similar standing.
There are also reports of cleanliness issues, particularly in the suites and the pool, advertised as heated to 28 degrees, was found to be only 24 degrees. Moreover, having only one elevator for the entire hotel was considered inadequate for a four-star establishment.
Despite these criticisms, the hotel does provide a pleasant stay with a notable atmosphere. However, for those consciously seeking a true four-star experience, it may not fully meet expectations on certain fronts such as service efficiency, breakfast quality and specific facility standards.
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