Hotel EZZAHIA by HMS
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Summary of reviewsHotel EZZAHIA by HMS enjoys a variety of positive aspects, contributing to a generally favorable guest experience, despite some areas for improvement.
Its prime location in Marrakech garners frequent praise for its strategic position, allowing easy access to transport links, shops, restaurants and notable city landmarks like Jemaa el-Fna and the Medina. Guests appreciate the convenience of this central location even if some noise from traffic is noted.
The breakfast experience at Appart-Hotel EZZAHIA has mixed reviews. Many guests enjoy the hearty and plentiful buffet which is described as delicious and unlimited with friendly breakfast staff enhancing the experience. However, some guests feel the breakfast lacks variety and suffers from occasional disorganization.
When it comes to rooms, feedback is diverse. Some visitors commend the spaciousness and cleanliness of their accommodations, yet many point out outdated facilities, maintenance issues and subpar views. The rooms often differ from online photos and basic amenities such as kettles and bath towels sometimes need to be requested.
Cleanliness at the hotel receives a dual response. Some guests report a well-maintained environment and trustworthy housekeeping staff, while others mention dirty rooms and inadequate maintenance, especially in the bathrooms.
The hotel's staff is highly praised for their friendliness and willingness to accommodate special requests. Positive interactions with the team contribute significantly to the overall pleasant experience, though a few instances of unprofessionalism are noted.
WiFi connectivity at the hotel is inconsistent. While some guests find it good in select areas, many struggle with weak or intermittent signals, especially in their rooms.
The pool area is well-regarded for its ambiance and cleanliness with families particularly enjoying it. However, the pool's lack of heating and restricted hours are common concerns.
Parking is conveniently available near the hotel and while it lacks dedicated spaces, street parking is a common and practical solution.
For families, the hotel is accommodating, offering large family rooms. However, criticisms about the need for renovation and insufficient amenities for young children are noted.
The beds at the hotel receive varied feedback. While some guests find them comfortable and clean, others experience issues with hardness and worn bedding.
Finally, while the hotel's three-star rating is sometimes debated, it is often seen as offering good value for money with inexpensive, clean and comfortable accommodations, making it a viable option for budget-conscious travelers.
In conclusion, while Hotel EZZAHIA by HMS has some shortcomings, particularly in terms of maintenance and amenities, its excellent location, friendly staff and reasonable prices make it a compelling choice for many guests.
Categories
Its prime location in Marrakech garners frequent praise for its strategic position, allowing easy access to transport links, shops, restaurants and notable city landmarks like Jemaa el-Fna and the Medina. Guests appreciate the convenience of this central location even if some noise from traffic is noted.
The breakfast experience at Appart-Hotel EZZAHIA has mixed reviews. Many guests enjoy the hearty and plentiful buffet which is described as delicious and unlimited with friendly breakfast staff enhancing the experience. However, some guests feel the breakfast lacks variety and suffers from occasional disorganization.
When it comes to rooms, feedback is diverse. Some visitors commend the spaciousness and cleanliness of their accommodations, yet many point out outdated facilities, maintenance issues and subpar views. The rooms often differ from online photos and basic amenities such as kettles and bath towels sometimes need to be requested.
Cleanliness at the hotel receives a dual response. Some guests report a well-maintained environment and trustworthy housekeeping staff, while others mention dirty rooms and inadequate maintenance, especially in the bathrooms.
The hotel's staff is highly praised for their friendliness and willingness to accommodate special requests. Positive interactions with the team contribute significantly to the overall pleasant experience, though a few instances of unprofessionalism are noted.
WiFi connectivity at the hotel is inconsistent. While some guests find it good in select areas, many struggle with weak or intermittent signals, especially in their rooms.
The pool area is well-regarded for its ambiance and cleanliness with families particularly enjoying it. However, the pool's lack of heating and restricted hours are common concerns.
Parking is conveniently available near the hotel and while it lacks dedicated spaces, street parking is a common and practical solution.
For families, the hotel is accommodating, offering large family rooms. However, criticisms about the need for renovation and insufficient amenities for young children are noted.
The beds at the hotel receive varied feedback. While some guests find them comfortable and clean, others experience issues with hardness and worn bedding.
Finally, while the hotel's three-star rating is sometimes debated, it is often seen as offering good value for money with inexpensive, clean and comfortable accommodations, making it a viable option for budget-conscious travelers.
In conclusion, while Hotel EZZAHIA by HMS has some shortcomings, particularly in terms of maintenance and amenities, its excellent location, friendly staff and reasonable prices make it a compelling choice for many guests.
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Guest Reviews
'Hotel EZZAHIA by HMS' is frequently praised for its excellent and strategic location in Marrakech. Guests appreciate its proximity to key city facilities, including transport links, shops and restaurants, making it easy to explore both modern and historic parts of the city. The hotel's central position, especially being close to the vibrant Gueliz district and key landmarks such as Jemaa el-Fna and the Medina, is a recurrent highlight. Despite some noise from traffic on Abdelkrim Elkhettabi Avenue, visitors find the convenience of being near train and bus stations advantageous. Overall, the location is highly appreciated for its accessibility and the ability to seamlessly experience the city's attractions and amenities.
The breakfast experience at Hotel EZZAHIA by HMS varies widely according to guests' reviews. Many guests found the breakfast to be good with some appreciating the hearty and plentiful offerings, particularly praising the breakfast as delicious, unlimited and featuring a good buffet variety. Some even described it as excellent, top or fantastic, noting the pleasant dining by the pool and mentioning that children enjoyed the meals. The breakfast staff received positive comments for their friendliness.
However, several guests pointed out areas for improvement. They described the breakfast as average, very minimal or lacking in variety with some noting it remained the same every day. There were concerns about the limited selection, low-quality bread and croissants and occasional issues like overcooked eggs or old olives. A few reviews highlighted problems with organization, mentioning that the food was sometimes insufficient for all guests and that the breakfast rush could be chaotic. Others remarked that the offering was not worth the price with some expressing dissatisfaction over the quality and scarcity of the food provided.
In summary, while there are positive remarks regarding the breakfast being sufficient and enjoyable for some, many reviews suggest a need for significant improvement in terms of variety, quality and overall guest satisfaction.
'Hotel EZZAHIA by HMS' offers a mixed experience when it comes to its rooms. While some guests noted the spaciousness and cleanliness of their accommodations, others highlighted significant issues that detracted from their stay. The rooms are generally described as outdated with equipment and facilities in dire need of maintenance. Problems include dirty walls, mold in cabinets, broken furniture and non-functional amenities such as WiFi and TVs. The views are subpar, often looking out onto the neighboring buildings and noise from the street can be an ongoing disturbance.
Many reviews mentioned that the rooms look markedly different from the photos provided online. Housekeeping appears inconsistent with some guests reporting clean and comfortable rooms, while others found their bedsheets dirty and bathrooms poorly maintained. Several rooms have maintenance issues like broken windows, low balcony guardrails and leaking showers. A recurring theme is the lack of essential room amenities such as kettles, microwaves and bath towels, which often had to be requested.
For families, the lack of resources for children was noted, though the pool was a highlight for younger guests. The hotel's central location is a plus for those just passing through, but its proximity to a busy road can result in significant noise disruption. Despite these drawbacks, some visitors found the room size and cleanliness satisfactory and appreciated the spacious suites on offer. However, the overall consensus hints that substantial refurbishment and better upkeep are needed to enhance the guest experience.
At 'Hotel EZZAHIA by HMS', guests have shared a mixed range of opinions regarding the beds. While many visitors found the beds to be comfortable and praised their freshness and tidiness, others pointed out significant issues. Common complaints included beds being too hard, uncomfortable or even described metaphorically as hard as concrete. Pillows received numerous criticisms for being too high and leading to sore necks.
Despite these concerns, there were mentions of comfortable mattresses and some positive remarks about the cleanliness of the beds. However, there were also reports of dirty or worn beddings with some guests finding holes in the bedsheets or noting the unpleasant state of pillows and blankets. Issues about bed size and configuration were also a subject of discontent, as some rooms featured double beds that were merely two single beds pushed together, which did not cater adequately to families.
All in all, while some guests enjoyed a good night's sleep on comfortable and clean beds, the overall experience with the bedding at 'Hotel EZZAHIA by HMS' seems inconsistent, leaving room for improvement.
Appart-Hotel EZZAHIA receives mixed feedback regarding cleanliness. On the positive side, many guests commend the hotel for its clean and well-maintained environment, noting that the common areas, rooms and overall establishment are generally kept clean. The hotel is described as very clean with regular housekeeping and the outdoor pool area is highlighted as both clean and beautiful. Visitors appreciate the tidiness, clean carpets and the reassuring presence of trustworthy cleaning staff.
However, not all reviews share this positive sentiment. Some guests express dissatisfaction, pointing out issues such as dirty rooms, outdated furniture, moldy bathrooms and insufficient cleaning services. There are mentions of poor maintenance with reports of dirty sheets, cockroaches and even bed bugs. The bathrooms in particular seem to require urgent renovation with frequent comments about mold and general disrepair. Additionally, the presence of a murky film on the pool surface and spilt food being left unattended demonstrate significant lapses in cleanliness standards.
While some customers are pleasantly surprised by the hotel's cleanliness, others feel it leaves much to be desired, indicating room for improvement in maintaining a consistently high standard of hygiene throughout the property.
Hotel EZZAHIA by HMS has garnered a reputation for its exceptional staff, who are frequently described in glowing terms by guests. The staff is consistently praised for being very friendly, kind and super willing to address special requests. From the attentive reception team to the helpful housekeepers like Mounia, the personnel's dedication to excellent customer service is evident. Visitors commend the warm welcome and approachable nature of the employees, noting their attentiveness and responsiveness to various needs.
Guests have highlighted the professionalism and courteous demeanor of the hotel staff, reflecting a high standard of hospitality. The concierge and reception services, in particular, are frequently lauded for their superb quality and efforts to ensure guest satisfaction. Positive interactions with the polite and helpful staff contribute significantly to the overall pleasant experience at the hotel.
While most reviews are filled with praise, a few note areas for improvement, such as instances of unprofessionalism and lapses in responsiveness from some staff members. Nonetheless, the overwhelming sentiment remains one of gratitude and admiration for the friendly, caring and attentive team that strives to make every stay enjoyable.
At Hotel EZZAHIA by HMS, the overall experience with the WiFi presents a mixed picture. Several guests have reported positive experiences, highlighting instances where the WiFi connection was good, very good or worked well. However, there are notable challenges, particularly within individual rooms where many guests noted the absence of WiFi or faced frequent connection dropouts. Outside of the rooms, the WiFi seems more reliable, sometimes functioning better in common areas like hallways. Despite the free provision of internet, the inconsistent performance, characterized by weak signals and intermittent connectivity, detracts from the overall convenience for guests depending on a steady connection.
The pool at Hotel EZZAHIA by HMS generally receives praise for its pleasant ambiance and well-maintained condition. Many guests highlight the pool area as beautiful, calm and comfortable, enhanced by nice gardens and a generally clean environment. The pool benefits from being situated in a serene setting, which makes for a relaxing experience, especially with its appealing outdoor area. Families seem to appreciate the clean and enjoyable kid's pool, while others note that the pool is well-maintained and great for both children and adults.
However, concerns arise regarding the pool's functionality and cleanliness. Several reviews mention that the pool is not heated and can be uncomfortably cold. There are repeated instances of the pool being described as small and noisy with some guests pointing out issues like a mucky film on the surface and general hygiene problems. Additionally, some report that the swimming pool has restricted hours, only opening at 9:30 am and closing by 7 PM, limiting access for early morning or late-night swims.
Despite these drawbacks, many guests still enjoy their time at the pool, appreciating the view and the overall experience, especially when the pool is well-maintained.
Hotel EZZAHIA by HMS offers practical parking solutions, though it lacks a dedicated or private parking space. Guests frequently find parking available directly in front of the hotel and along the sidewalk. Street parking is a common solution and accessible parking facilities are nearby. While valet services are not provided, parking attendants can assist. Some guests have noted the requirement to pay for guards, both during the day and night. Despite a few challenges, guests generally find it feasible to park their cars on the main road or nearby locations.
'appart-Hotel EZZAHIA by HMS' presents a mixed bag when it comes to family-friendly accommodations with both positive and negative experiences reported by guests. On the bright side, many visitors find the hotel accommodating for families with mentions of it being family-friendly, suitable for a short or perfect family stay and presenting a welcoming atmosphere for families. The large family rooms are highlighted, ensuring comfort and good value for money.
However, the hotel has faced criticisms regarding its upkeep and amenities for families. Guests have noted the need for renovation, both in general and specifically for family rooms with issues like dirty mattresses, insufficient sheets and functionality problems such as only one supplied toilet paper for an entire family. Some guests experienced severe discomfort, describing the family room as a nightmare with dirty beds and even incidents of lice.
For families traveling with young children, concerns were raised about the lack of necessary provisions like baby cots and adequate bedding. Despite these drawbacks, the hotel’s location and setting still appeal to those looking for cost-effective accommodation and a generally family-friendly environment. Nonetheless, the mixed reviews indicate that potential guests should weigh the pros and cons before deciding to stay.
Hotel EZZAHIA by HMS receives mixed reviews regarding its three-star rating with several guests expressing that the hotel does not live up to the standard typically expected of a property with this classification. Despite its three-star listing, it seems the hotel struggles with perceptions around value for money, as some guests feel the price does not match the experience provided.
On a brighter note, the hotel offers an excellent value for money and is considered inexpensive by many. Guests appreciate the comfortably sized suites and the overall cleanliness of the property, which adds to their positive experiences. While there are mentions of small rooms and nuisances such as the breakfast area, the good quality services are highlighted by those who enjoyed their stay.
Overall, while the hotel's star rating might be debatable, it still holds appeal for those seeking budget-friendly accommodation with clean and comfortable rooms.
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Location
Breakfast
However, several guests pointed out areas for improvement. They described the breakfast as average, very minimal or lacking in variety with some noting it remained the same every day. There were concerns about the limited selection, low-quality bread and croissants and occasional issues like overcooked eggs or old olives. A few reviews highlighted problems with organization, mentioning that the food was sometimes insufficient for all guests and that the breakfast rush could be chaotic. Others remarked that the offering was not worth the price with some expressing dissatisfaction over the quality and scarcity of the food provided.
In summary, while there are positive remarks regarding the breakfast being sufficient and enjoyable for some, many reviews suggest a need for significant improvement in terms of variety, quality and overall guest satisfaction.
Rooms
Many reviews mentioned that the rooms look markedly different from the photos provided online. Housekeeping appears inconsistent with some guests reporting clean and comfortable rooms, while others found their bedsheets dirty and bathrooms poorly maintained. Several rooms have maintenance issues like broken windows, low balcony guardrails and leaking showers. A recurring theme is the lack of essential room amenities such as kettles, microwaves and bath towels, which often had to be requested.
For families, the lack of resources for children was noted, though the pool was a highlight for younger guests. The hotel's central location is a plus for those just passing through, but its proximity to a busy road can result in significant noise disruption. Despite these drawbacks, some visitors found the room size and cleanliness satisfactory and appreciated the spacious suites on offer. However, the overall consensus hints that substantial refurbishment and better upkeep are needed to enhance the guest experience.
Beds
Despite these concerns, there were mentions of comfortable mattresses and some positive remarks about the cleanliness of the beds. However, there were also reports of dirty or worn beddings with some guests finding holes in the bedsheets or noting the unpleasant state of pillows and blankets. Issues about bed size and configuration were also a subject of discontent, as some rooms featured double beds that were merely two single beds pushed together, which did not cater adequately to families.
All in all, while some guests enjoyed a good night's sleep on comfortable and clean beds, the overall experience with the bedding at 'Hotel EZZAHIA by HMS' seems inconsistent, leaving room for improvement.
Cleanliness
However, not all reviews share this positive sentiment. Some guests express dissatisfaction, pointing out issues such as dirty rooms, outdated furniture, moldy bathrooms and insufficient cleaning services. There are mentions of poor maintenance with reports of dirty sheets, cockroaches and even bed bugs. The bathrooms in particular seem to require urgent renovation with frequent comments about mold and general disrepair. Additionally, the presence of a murky film on the pool surface and spilt food being left unattended demonstrate significant lapses in cleanliness standards.
While some customers are pleasantly surprised by the hotel's cleanliness, others feel it leaves much to be desired, indicating room for improvement in maintaining a consistently high standard of hygiene throughout the property.
Staff
Guests have highlighted the professionalism and courteous demeanor of the hotel staff, reflecting a high standard of hospitality. The concierge and reception services, in particular, are frequently lauded for their superb quality and efforts to ensure guest satisfaction. Positive interactions with the polite and helpful staff contribute significantly to the overall pleasant experience at the hotel.
While most reviews are filled with praise, a few note areas for improvement, such as instances of unprofessionalism and lapses in responsiveness from some staff members. Nonetheless, the overwhelming sentiment remains one of gratitude and admiration for the friendly, caring and attentive team that strives to make every stay enjoyable.
Wi-Fi
Pool
However, concerns arise regarding the pool's functionality and cleanliness. Several reviews mention that the pool is not heated and can be uncomfortably cold. There are repeated instances of the pool being described as small and noisy with some guests pointing out issues like a mucky film on the surface and general hygiene problems. Additionally, some report that the swimming pool has restricted hours, only opening at 9:30 am and closing by 7 PM, limiting access for early morning or late-night swims.
Despite these drawbacks, many guests still enjoy their time at the pool, appreciating the view and the overall experience, especially when the pool is well-maintained.
Parking
Family
However, the hotel has faced criticisms regarding its upkeep and amenities for families. Guests have noted the need for renovation, both in general and specifically for family rooms with issues like dirty mattresses, insufficient sheets and functionality problems such as only one supplied toilet paper for an entire family. Some guests experienced severe discomfort, describing the family room as a nightmare with dirty beds and even incidents of lice.
For families traveling with young children, concerns were raised about the lack of necessary provisions like baby cots and adequate bedding. Despite these drawbacks, the hotel’s location and setting still appeal to those looking for cost-effective accommodation and a generally family-friendly environment. Nonetheless, the mixed reviews indicate that potential guests should weigh the pros and cons before deciding to stay.
3 Star
On a brighter note, the hotel offers an excellent value for money and is considered inexpensive by many. Guests appreciate the comfortably sized suites and the overall cleanliness of the property, which adds to their positive experiences. While there are mentions of small rooms and nuisances such as the breakfast area, the good quality services are highlighted by those who enjoyed their stay.
Overall, while the hotel's star rating might be debatable, it still holds appeal for those seeking budget-friendly accommodation with clean and comfortable rooms.
Yes, Hotel EZZAHIA by HMS has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Hotel EZZAHIA by HMS.
No, Hotel EZZAHIA by HMS doesn't allow dogs.
No, parking facilities aren't available at Hotel EZZAHIA by HMS.
No, Hotel EZZAHIA by HMS doesn't have a gym.
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