ROOF TOP Hotel XILITLA enjoys a prime location in the heart of charming Xilitla, offering easy access to local attractions like the central square, Posada Castillo hotel and the Leonora Carrington museum. Guests appreciate the convenience and comfort of being within walking distance to everything, complemented by a picturesque rooftop with panoramic views. The hotel is further praised for its reasonable prices, ample parking and commendable cleanliness.
The breakfast experience revolves around complimentary coffee and bread, which many guests find delightful. Although some express a desire for more extensive breakfast options, the complimentary tea and coffee are frequently highlighted as a pleasant perk, enhancing the overall stay.
Rooms at the hotel are generally lauded for their cleanliness, comfort and spaciousness. However, they are noted as basic with minimal furnishings and some areas like lighting, storage and bathroom facilities could benefit from improvements. Despite these drawbacks, the rooms' practical layouts and excellent views contribute to guest satisfaction.
Cleanliness at the hotel is consistently praised with rooms and facilities well-maintained. Attention to detail by the cleaning staff and the overall standard of hygiene are highlights, though there are mentions of the pool and parking lot needing better maintenance.
Staff service stands out prominently with guests frequently commending the friendliness, attentiveness and professionalism of the staff. The hotel owner and reception desk personnel receive special mentions for their welcoming and helpful nature, significantly enhancing the guest experience.
The Wi-Fi service, however, is a notable downside with many guests reporting issues with connectivity and speed, especially on higher floors.
The rooftop terrace is widely appreciated for its stunning views from the pool area. While the pool is described as beautiful and generally clean, it receives mixed feedback regarding its size and temperature with some guests finding it smaller than expected or too cold.
The parking situation garners mixed reviews. While secure and free parking is available, the parking area is small and difficult to navigate with access involving a gym and stairs, which can be inconvenient for some.
The beds receive mixed feedback with many guests finding them comfortable and cozy, though some criticize the mattress and bedding quality. Despite these occasional issues, the rooms' decor and overall comfort contribute positively to the guest experience.
Overall, ROOF TOP Hotel XILITLA offers comfort, convenience and exceptional service, making it a commendable choice for travelers looking to explore the historic and cultural essence of Xilitla.