7,258,491 hotelsin 60 categories
Hotels in Matteson
200+ HOTELS IN AND AROUND MATTESONRanking can be influenced by the commissions we receive.
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Summary of reviews
The Comfort Inn Matteson - Chicago receives generally positive reviews, particularly for its advantageous location and attentive staff. Situated in a quiet, safe area with easy access from the highway, it is ideal for travelers attending local events or exploring the region. The proximity to various dining options and a new Walmart adds convenience, contributing to the overall pleasant experience of guests.
The complimentary breakfast is well-received, offering hot items like waffles and a variety of juices, although some guests note limited variety. The clean and organized breakfast area enhances the appeal of starting the day at the hotel.
Rooms are spacious, modern, and affordable, appreciated by many for their comfort and cleanliness. Despite occasional maintenance issues or unpleasant odors, the well-lit and recently remodeled rooms largely satisfy visitors. Comfortable beds are a noted highlight, ensuring restful nights for most guests.
Cleanliness experiences vary; while some praise the pristine conditions and attentive housekeeping, others suggest improvements are needed, especially in certain areas like bathrooms and carpets.
The staff at Comfort Inn Matteson - Chicago stand out for their friendliness and helpfulness. The team, including front desk members Andy and Wisdom, and staff like Robbie, Terry, Doris, and Kaleitha, are frequently commended for their dedication to customer service, enhancing the overall stay. Though there are minor instances of less favorable interactions, the staff's supportive nature remains a prominent positive factor.
Overall, this hotel provides a comfortable, budget-friendly option in the Matteson - Chicago area, with its location, staff, and comfortable amenities being key attractions for visitors.
The complimentary breakfast is well-received, offering hot items like waffles and a variety of juices, although some guests note limited variety. The clean and organized breakfast area enhances the appeal of starting the day at the hotel.
Rooms are spacious, modern, and affordable, appreciated by many for their comfort and cleanliness. Despite occasional maintenance issues or unpleasant odors, the well-lit and recently remodeled rooms largely satisfy visitors. Comfortable beds are a noted highlight, ensuring restful nights for most guests.
Cleanliness experiences vary; while some praise the pristine conditions and attentive housekeeping, others suggest improvements are needed, especially in certain areas like bathrooms and carpets.
The staff at Comfort Inn Matteson - Chicago stand out for their friendliness and helpfulness. The team, including front desk members Andy and Wisdom, and staff like Robbie, Terry, Doris, and Kaleitha, are frequently commended for their dedication to customer service, enhancing the overall stay. Though there are minor instances of less favorable interactions, the staff's supportive nature remains a prominent positive factor.
Overall, this hotel provides a comfortable, budget-friendly option in the Matteson - Chicago area, with its location, staff, and comfortable amenities being key attractions for visitors.
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Summary of reviews
Nestled conveniently near Interstate 57, the Quality Inn & Suites Matteson enjoys praise for its prime location, providing easy access to highways and drawing visitors with its proximity to various dining and shopping options, as well as prominent concert venues. Guests frequently appreciate its accessibility and the quiet atmosphere, despite being close to major roadways and the hotel's pet-friendly policy enhances its appeal to many travelers.
Breakfast at the hotel receives mixed reviews. On the positive side, guests note the freshness, cleanliness and complimentary nature of the offerings. Many find the breakfast plentiful and the dining area well-maintained. However, others feel that the selection is limited, lacking variety and hot options and express concerns about inconsistent service and restocking.
The condition of the rooms has garnered varied reactions. Positive reviews commend the spaciousness, comfort and cleanliness of the rooms and beds. Yet, issues such as outdated decor, noticeable cigarette odors and instances of uncleanliness, particularly in bathrooms, detract from the overall experience for some guests. The general consensus indicates a need for improvement in room maintenance and housekeeping services.
Cleanliness is an area where the hotel falls short for numerous guests. Reports of dirty carpets, unpleasant odors and unclean linens and bathrooms are common, although there are some mentions of clean and pleasant stays. The overwhelming sentiment suggests a significant need for enhanced cleaning standards and upkeep throughout the property.
Experiences with the staff are mixed with many guests praising the friendliness and helpfulness of certain staff members, notably Ms. Kim at the front desk, who is frequently highlighted for her exceptional service. However, there are also numerous complaints about unprofessional and unfriendly behavior from some staff, as well as slow check-in processes and concerns about adequate training.
The beds at the hotel also receive mixed feedback. While many guests find them comfortable and praise the good quality pillows, others report issues with cleanliness, such as stains and smells and discomfort from the hardness or lumpiness of the mattresses. When the beds are in good condition, they contribute positively to the guests' overall comfort.
Overall, the Quality Inn & Suites Matteson near I-57 has several commendable aspects, including its location and some positive staff interactions, but it faces significant challenges in terms of cleanliness, breakfast variety and maintaining room standards.
Breakfast at the hotel receives mixed reviews. On the positive side, guests note the freshness, cleanliness and complimentary nature of the offerings. Many find the breakfast plentiful and the dining area well-maintained. However, others feel that the selection is limited, lacking variety and hot options and express concerns about inconsistent service and restocking.
The condition of the rooms has garnered varied reactions. Positive reviews commend the spaciousness, comfort and cleanliness of the rooms and beds. Yet, issues such as outdated decor, noticeable cigarette odors and instances of uncleanliness, particularly in bathrooms, detract from the overall experience for some guests. The general consensus indicates a need for improvement in room maintenance and housekeeping services.
Cleanliness is an area where the hotel falls short for numerous guests. Reports of dirty carpets, unpleasant odors and unclean linens and bathrooms are common, although there are some mentions of clean and pleasant stays. The overwhelming sentiment suggests a significant need for enhanced cleaning standards and upkeep throughout the property.
Experiences with the staff are mixed with many guests praising the friendliness and helpfulness of certain staff members, notably Ms. Kim at the front desk, who is frequently highlighted for her exceptional service. However, there are also numerous complaints about unprofessional and unfriendly behavior from some staff, as well as slow check-in processes and concerns about adequate training.
The beds at the hotel also receive mixed feedback. While many guests find them comfortable and praise the good quality pillows, others report issues with cleanliness, such as stains and smells and discomfort from the hardness or lumpiness of the mattresses. When the beds are in good condition, they contribute positively to the guests' overall comfort.
Overall, the Quality Inn & Suites Matteson near I-57 has several commendable aspects, including its location and some positive staff interactions, but it faces significant challenges in terms of cleanliness, breakfast variety and maintaining room standards.
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