4-Star HotelSummary of reviews related to the '4 Star' categoryPalace Hotel San Michele, touted as a four-star establishment, has left guests with a mix of impressions. While the location offers good value for money, some aspects of the hotel's facilities and services fall short of the four-star standard. Guests found the breakfast to be complete, though not particularly fancy and less impressed by the limited food options in the hotel restaurant. The presence of plastic cups for juice and small televisions in the rooms further compounded their dissatisfaction.
Multiple guests noted that the service and amenities did not align with the expectations set by the hotel's four-star rating. For instance, being charged for a bottle of water in the minibar and the quality of the Americano coffee left something to be desired. Additionally, the spa facilities received mixed reviews with some guests deeming them average and not worthy of four stars.
There were also mentions of the need for better maintenance and service improvements. However, some guests recognized excellent services that were in line with the hotel's star rating, although these sentiments were less common. The overall consensus suggests that while there are elements of quality, the hotel does not consistently meet the expectations of its advertised four-star status.
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