Address Jabal Omar Makkah
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Summary of reviewsThe Address Jabal Omar Makkah is highly praised for its luxurious accommodations, exceptional views of the Kaaba and Holy Mosque and outstanding staff service. The spacious and elegantly decorated rooms receive consistent commendations for their cleanliness, modern amenities and comfort with many guests particularly appreciating the breathtaking vistas of the Haram. The high-quality furniture and thoughtful touches, such as welcome fruits and Saudi coffee, contribute to a relaxing stay, though some rooms occasionally fall short of view expectations.
The hotel's location draws mixed reviews. Guests appreciate its proximity to the Haram, aided by a frequent shuttle service, though the actual walking route can be inconvenient due to ongoing construction and crowded elevators. This logistical challenge, while manageable, might be a drawback for elderly visitors or those with mobility issues.
Breakfast offerings receive both praise and criticism. Many guests enjoy the diverse and delicious options with noteworthy service from specific staff members. However, some feel the breakfast lacks variety and fails to meet 5-star expectations with issues like overcrowding, high prices and early clearing of food detracting from the experience. Dinner receives similar mixed feedback, citing the need for improved variety and freshness, especially during Ramadan. The high cost of meals is a recurring concern among diners.
The staff at Address Jabal Omar Makkah are frequently highlighted for their friendliness, professionalism and responsiveness, significantly enhancing the guest experience. Many employees are mentioned by name for their exceptional service, contributing to smooth check-in/check-out processes and prompt responses to inquiries.
The hotel's cleanliness is widely praised with guests noting the immaculate condition of rooms and common areas. The hotel's modern, luxurious appearance and well-maintained facilities create a welcoming environment, though occasional minor lapses are noted.
The wifi service garners mixed reviews with both commendations for high-speed internet and complaints about weak signals and lack of information. The spa also receives mixed feedback with some guests appreciating the facilities while others point out the lack of operational readiness and limited information.
Parking facilities receive mixed reviews as well. While free parking is a significant advantage, issues such as high fees, narrow spaces and poor signage detract from the experience. The valet service is available, but the absence of dedicated guest parking services is noted.
Family-friendly amenities and child safety policies are well-received, making the hotel a comfortable option for families. Despite some logistical challenges for those with young children or elderly guests, the overall environment is welcoming and hassle-free.
The beds are a highlight, often described as comfortable, clean and luxurious, though some guests note mixed feelings about pillow firmness. Double beds are limited to suites, which could be important for future guests to consider.
Overall, Address Jabal Omar Makkah offers a luxurious and comfortable stay with high standards of service and cleanliness, though there are areas for improvement in dining variety, wifi connectivity and parking logistics.
Categories
The hotel's location draws mixed reviews. Guests appreciate its proximity to the Haram, aided by a frequent shuttle service, though the actual walking route can be inconvenient due to ongoing construction and crowded elevators. This logistical challenge, while manageable, might be a drawback for elderly visitors or those with mobility issues.
Breakfast offerings receive both praise and criticism. Many guests enjoy the diverse and delicious options with noteworthy service from specific staff members. However, some feel the breakfast lacks variety and fails to meet 5-star expectations with issues like overcrowding, high prices and early clearing of food detracting from the experience. Dinner receives similar mixed feedback, citing the need for improved variety and freshness, especially during Ramadan. The high cost of meals is a recurring concern among diners.
The staff at Address Jabal Omar Makkah are frequently highlighted for their friendliness, professionalism and responsiveness, significantly enhancing the guest experience. Many employees are mentioned by name for their exceptional service, contributing to smooth check-in/check-out processes and prompt responses to inquiries.
The hotel's cleanliness is widely praised with guests noting the immaculate condition of rooms and common areas. The hotel's modern, luxurious appearance and well-maintained facilities create a welcoming environment, though occasional minor lapses are noted.
The wifi service garners mixed reviews with both commendations for high-speed internet and complaints about weak signals and lack of information. The spa also receives mixed feedback with some guests appreciating the facilities while others point out the lack of operational readiness and limited information.
Parking facilities receive mixed reviews as well. While free parking is a significant advantage, issues such as high fees, narrow spaces and poor signage detract from the experience. The valet service is available, but the absence of dedicated guest parking services is noted.
Family-friendly amenities and child safety policies are well-received, making the hotel a comfortable option for families. Despite some logistical challenges for those with young children or elderly guests, the overall environment is welcoming and hassle-free.
The beds are a highlight, often described as comfortable, clean and luxurious, though some guests note mixed feelings about pillow firmness. Double beds are limited to suites, which could be important for future guests to consider.
Overall, Address Jabal Omar Makkah offers a luxurious and comfortable stay with high standards of service and cleanliness, though there are areas for improvement in dining variety, wifi connectivity and parking logistics.
Luxury Hotel
Located in the prestigious Jabal Omar development, this hotel offers luxurious accommodations with close proximity to the Grand Mosque. It provides a high level of service and opulent surroundings for pilgrims and travelers.
Hotel for Honeymoon
Address Jabal Omar Makkah offers luxurious accommodations and is well-located. The hotel provides excellent service and various amenities, ensuring a comfortable and memorable stay for honeymooners.
Business Hotel
This hotel provides a range of business amenities, including meeting rooms and business services. Its modern facilities and convenient location make it a suitable choice for business travelers.
Hotel with Parking
As a luxury addition to the Jabal Omar development, this hotel features state-of-the-art parking facilities, ensuring premium convenience for its guests.
Accessible Hotel
This hotel offers a wheelchair-accessible route and convenient transport options to Al Haram. It also features a Sky Mussallah, the highest prayer room on a skybridge, with panoramic views of the Kaaba and Al-Masjid Al-Haram.
Hotel with Gym
Includes a health club with state-of-the-art equipment, ideal for a complete fitness regimen. Guests can enjoy a refreshing workout session during their stay.
5-Star Hotel
A new luxury property in the Jabal Omar development, this hotel offers stunning views of the Grand Mosque and the city. It notably features the highest prayer room on a skybridge, providing a unique spiritual experience.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Small Hotel
About Address Jabal Omar Makkah
License: 10006429
Guest Reviews
Location
However, the reality of the distance and accessibility poses challenges. The path to Haram is often described as far, not ideal for walking and surrounded by ongoing construction, making direct access difficult. Reviews indicate that the shuttle buses, while frequent, drop passengers at a location that requires further walking and navigating crowded elevators, which can be inconvenient, especially for elderly travelers or those with mobility issues. This disconnect between the perceived proximity and actual distance is a recurring theme.
In essence, while the hotel offers a high standard of comfort and a visually pleasing environment close to the Haram, the logistics of reaching the mosque involve significant effort and reliance on shuttle services, which may detract from the overall convenience for some visitors.
Breakfast
However, not all feedback is glowing. Some guests felt the breakfast did not meet their expectations for a 5-star hotel, citing limited options and mediocre quality. There were several complaints about the variety and taste with some noting that the buffet was repetitive and lacked fresh items. Issues such as overcrowding, high prices and early clearing of food also detracted from the experience for some. Breakfast during Ramadan drew mixed reviews with some praising the special meals, while others called for extended serving times and more variety.
Overall, while there are many commendations for the service and some delicious aspects of the breakfast, improvements in variety and quality could enhance the overall guest experience.
Dinner
The dinner menu, while sometimes praised for its variety, has also been criticized for being limited and not quite up to the standards of a 5-star hotel. The high prices of the meals have been a common concern among diners, who feel it doesn't offer value for money given the quality.
Service at the restaurant has received mixed feedback; while some guests commended the excellent and generous service, particularly mentioning staff by name for their warmth and helpfulness, others encountered rudeness and a lack of attention.
Overall, while the hotel's proximity to the Holy Mosque and the cleanliness are key highlights, the dining experiences seem to provide a disparity between cost and quality, suggesting room for improvement in food preparation and variety.
Rooms
Many rooms offer impressive views of the Haram and the Kaaba, enhancing the overall stay experience. However, a few guests noted that not all rooms met their expectations regarding views. The hotel's rooms are also described as quiet, providing a tranquil environment amidst the bustling city.
The elegant and stylish decor, along with well-appointed facilities, further enhance the appeal. Numerous reviews mention the excellent room service and the thoughtful touches, such as welcome fruits, Saudi coffee and dates, which add to the hospitality experience.
Despite some minor negative feedback regarding slow room cleaning services and occasional issues with room readiness, the general consensus is that the rooms at Address Jabal Omar Makkah are among the best in terms of comfort, luxury and cleanliness, making it a highly recommended choice for visitors seeking a premium stay in Makkah.
Beds
However, some guests mention discomfort with the pillows being too soft, while others find them to be a perfect dream. There are mixed opinions about the extra or third beds with several guests noting them as uncomfortable compared to the main beds. The hotel rooms are generally described as comfortable and clean, contributing to a positive sleeping experience.
A few concerns are raised about the availability of double beds, as they are not widely available except in suites. This detail might be crucial for future guests who prefer this bed type. Despite minor issues with pillow comfort for some, the overall feedback highlights that the bedding experience at the hotel is high-quality, ensuring a restful stay.
Cleanliness
Rooms are consistently noted as being clean, spacious and comfortable with frequent mentions of spotless linens and well-maintained amenities. The facilities also impress with their cleanliness, contributing to a sense of relaxation and tranquility for guests.
The hotel staff receives commendations for their courteous and helpful behavior, further enhancing the welcoming atmosphere. Cleanliness is evidently a top priority, as evidenced by regular cleaning routines and the maintenance of high hygiene standards throughout.
While a few reviews mention minor lapses in cleanliness, these seem to be exceptions rather than the norm. Overall, Address Jabal Omar Makkah stands out as an elegant and clean hotel that offers a luxurious and comfortable stay for its guests.
Staff
Guests have appreciated the quick and smooth check-in and check-out processes as well as the prompt response to inquiries and requests. Several reviews emphasize the high level of training and sophistication of the staff, ensuring that guests' needs are met with the utmost care and attention. Individual efforts, such as those by Reem, Noor and Haneen at reception and Fawzia, Ghazal and Fatima for their friendliness, have left positive impressions.
Overall, the staff’s professionalism, combined with their warm and welcoming attitude, significantly enriches the guest experience, making stays pleasant and memorable. Despite a few instances of delayed service, the overwhelming sentiment leans toward exceptional hospitality and commendable teamwork. The dedication to maintaining cleanliness, prompt service and attentive behavior underscores the hotel's commitment to high standards of customer satisfaction.
Wi-Fi
Spa
Parking
Conversely, several guests have pointed out issues with the parking system. High parking fees, ranging from 150 to 173 riyals per day, have been a common complaint, especially when these charges are not clearly communicated at the time of booking. The parking facilities are described as narrow with limited spaces available in front of the hotel and the lack of clear signs for elevators in the parking area contributes to some confusion. Additionally, the parking lots are not well-marked and there have been isolated incidents of vehicle damage.
For those relying on valet services, this option is available, although the absence of a dedicated car parking service for guests has been noted as a downside. Overall, while the availability of free parking is a significant advantage, improvements in communication, signage and space management could enhance guest satisfaction.
Family
The location, while challenging for those with very young children or elderly, ensures that families feel secure and comfortable. Specific child safety policies and child-friendly rooms contribute positively to the overall family-friendly experience. Additional features like mega grand facilities and luxury suites cater especially to the needs of high-ranking individuals and larger groups.
On a practical note, some reviews mentioned difficulties with provisions for large families during Ramadan. However, the overall impression is that Address Jabal Omar Makkah is a great choice for families looking for comfort and convenience during their stay in Makkah.
5 Star
The hotel is particularly praised for its spacious rooms, excellent hospitality and the amenities that ensure guests focus on their spiritual journey. The elegant lobby and café further amplify the luxurious feel. Regular guests recommend this hotel as one of the best in Makkah with its standards being described as exceptional and deserving of its five-star rating. Many reviews highlight the hotel as a perfect stay that encourages repeat visits.
In stark contrast, some reviews peg the breakfast and certain service aspects as "normal for a 5-star hotel", hinting at expectations that were not fully met. Complaints about inconsistent service levels suggest areas for improvement, but do not overshadow the overall positive experience noted by most guests. Despite these occasional shortcomings, Address Jabal Omar Makkah is generally regarded as an excellent, luxurious hotel that provides a remarkable experience worthy of its five-star designation.
Business
Accessible
Although the hotel is wheelchair accessible, it could improve by providing more detailed information about accessibility and enhancing services to eliminate hindrances, such as high bus steps for elder individuals and any delays with the elevators. Furthermore, the constant availability of buses helps make the commute less daunting, even if the path lacks pedestrian access.
Despite some minor accessibility concerns, Address Jabal Omar Makkah seems to offer a relatively supportive environment for guests with disabilities, making it a commendable choice for many, though some may need to consider the specific mobility challenges posed by the hotel's location.
No, Address Jabal Omar Makkah doesn't have any pool.
Yes, a spa is available at Address Jabal Omar Makkah.
No, Address Jabal Omar Makkah doesn't allow dogs.
Yes, parking facilities are available at Address Jabal Omar Makkah.
Yes, Address Jabal Omar Makkah has a gym.
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