Al Safwah Orchid Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsAl Safwah Royale Orchid Hotel enjoys a prime location in the heart of Mecca, just steps away from the Holy Haram Mosque and King Abdulaziz Gate, offering unparalleled convenience for pilgrims and visitors. The hotel's proximity to markets, restaurants and shops further enhances the guests' experience, making essential services easily accessible. The view from rooms overlooking the Kaaba significantly adds to the spiritual ambiance for many guests.
Breakfast at the hotel is predominantly praised for its quality, variety and delicious traditional Arab cuisine. Cleanliness and friendly service during breakfast are frequently highlighted, although some guests noted limited variety and occasional logistical issues. A similar mixed sentiment is observed for dinner, where the quality and taste of the food are well-regarded, but high prices and limited traditional menu options received criticism.
Guest feedback on rooms is varied. Positive notes include spacious accommodations and stunning views for some rooms, coupled with polite housekeeping staff. However, there are frequent complaints about inconsistent cleaning standards, worn-out furniture and maintenance issues. Similarly, guest impressions on cleanliness are mixed with a balance of praise for tidy environments and significant concerns regarding dirty carpets, unhygienic bathrooms and occasional pest sightings.
The hotel staff, particularly at reception and housekeeping, receive commendation for their helpfulness and efficiency, contributing positively to the overall guest experience. Nonetheless, there are reports of unsatisfactory customer service and occasional unresponsiveness, indicating a need for improved consistency in staff performance.
Wi-Fi at the hotel has been a point of contention with mixed reviews. While some guests experienced good connectivity, many others reported issues with slow speeds, weak signals and frequent disconnections.
Parking availability and cost are notable drawbacks with high fees and difficult access being commonly mentioned concerns, making it inconvenient for guests with private vehicles.
Families visiting the hotel find it generally suitable, especially due to its location and ample amenities for children and elderly members. However, some guests noted noise issues and discomfort due to the high cost.
Mixed reviews also surround the hotel's beds with some guests finding them spacious and comfortable, while others criticize the hardness of the mattresses, comfort of the pillows and cleanliness of the bed linens. Lastly, many guests feel that the hotel does not fully meet the standards associated with its five-star rating, particularly in terms of service and facilities.
In summary, while the Al Safwah Royale Orchid Hotel offers an exceptional location and some quality services that elevate the spiritual and physical comfort of its guests, areas such as room maintenance, cleanliness and overall service need significant improvement to meet guests' expectations consistently.
Categories
Breakfast at the hotel is predominantly praised for its quality, variety and delicious traditional Arab cuisine. Cleanliness and friendly service during breakfast are frequently highlighted, although some guests noted limited variety and occasional logistical issues. A similar mixed sentiment is observed for dinner, where the quality and taste of the food are well-regarded, but high prices and limited traditional menu options received criticism.
Guest feedback on rooms is varied. Positive notes include spacious accommodations and stunning views for some rooms, coupled with polite housekeeping staff. However, there are frequent complaints about inconsistent cleaning standards, worn-out furniture and maintenance issues. Similarly, guest impressions on cleanliness are mixed with a balance of praise for tidy environments and significant concerns regarding dirty carpets, unhygienic bathrooms and occasional pest sightings.
The hotel staff, particularly at reception and housekeeping, receive commendation for their helpfulness and efficiency, contributing positively to the overall guest experience. Nonetheless, there are reports of unsatisfactory customer service and occasional unresponsiveness, indicating a need for improved consistency in staff performance.
Wi-Fi at the hotel has been a point of contention with mixed reviews. While some guests experienced good connectivity, many others reported issues with slow speeds, weak signals and frequent disconnections.
Parking availability and cost are notable drawbacks with high fees and difficult access being commonly mentioned concerns, making it inconvenient for guests with private vehicles.
Families visiting the hotel find it generally suitable, especially due to its location and ample amenities for children and elderly members. However, some guests noted noise issues and discomfort due to the high cost.
Mixed reviews also surround the hotel's beds with some guests finding them spacious and comfortable, while others criticize the hardness of the mattresses, comfort of the pillows and cleanliness of the bed linens. Lastly, many guests feel that the hotel does not fully meet the standards associated with its five-star rating, particularly in terms of service and facilities.
In summary, while the Al Safwah Royale Orchid Hotel offers an exceptional location and some quality services that elevate the spiritual and physical comfort of its guests, areas such as room maintenance, cleanliness and overall service need significant improvement to meet guests' expectations consistently.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
5-Star Hotel
About Al Safwah Orchid Hotel
License: 10007435
Guest Reviews
Location
Surrounded by markets, restaurants and various shops, the hotel also offers excellent connectivity to essential services and amenities, ensuring that guests have everything they need within close reach. Many reviews praise the seamless access to the mosque, describing it as a "few steps" or "just across" from the hotel. The view from the hotel, especially from rooms overlooking the Kaaba, further enhances the spiritual experience and adds to the overall satisfaction of the stay.
Whether visiting for pilgrimage or exploration, Al Safwah Royale Orchid Hotel stands out for its unparalleled location, being within the vicinity of the sacred mosque and the vibrant city life of Mecca.
Breakfast
However, some reviews note areas for improvement. While the breakfast offerings are generally considered good, several guests pointed out that the variety can be limited and repetitive. A few reviews mentioned specific shortcomings, such as a lack of fresh fruit, the buffet running out of dishes early and the food being cold. Some guests felt the breakfast could include more international items and cater to a broader range of tastes. Furthermore, instances where breakfast was not included in the stay despite prior booking have been reported, causing some dissatisfaction.
Despite these few drawbacks, the positive remarks about the breakfast, its traditional elements and overall quality make it a notable aspect of the guest experience at the Al Safwah Royale Orchid Hotel. With minor enhancements, the breakfast service could become even more satisfying for a wider array of guests.
Dinner
On the other hand, several guests found the food prices to be expensive and some were disappointed by the limited availability of traditional dishes. The comfort and presentation of the restaurant itself were also points of criticism for some, noting that certain items like falafel did not meet their expectations. Additionally, there were logistical issues such as the buffet being exclusive to certain groups and the breakfast area being overly crowded.
Overall, the hotel's dining services receive commendation for their quality, but there are areas for improvement, particularly regarding variety, cost and restaurant comfort.
Rooms
Room amenities seemed inconsistent according to the reviews. For example, some guests enjoyed welcome gifts such as fruits, while others pointed out the lack of basic necessities like irons, suitable bedding and proper ventilation. Maintenance issues were a recurring theme with complaints about broken air conditioners, damaged door handles and slippery floors. Room service was generally described as responsive, although there were instances of delayed or unsatisfactory service.
The hotel’s central location opposite the mosque was frequently praised for its convenience with many guests appreciating the easy access to nearby markets and restaurants. However, the noise levels from the adjacent rooms and the lack of soundproofing were commonly mentioned concerns. Pricing was a notable pain point, as many felt the room rates were unjustifiably high, especially given the condition and quality of the rooms.
In summary, while some guests had positive experiences with the spaciousness and convenience of the hotel, many found the rooms to be below expected standards in terms of cleanliness, furniture quality and overall maintenance. The prime location and accessibility remain the standout features, though improvements in room service, amenities and overall room conditions are needed to meet guests' expectations more consistently.
Beds
On the other hand, a number of critical concerns have been raised. Many guests find the mattresses hard and uncomfortable with some experiencing discomfort severe enough to cause neck and body aches. The state of bed linens is frequently mentioned with reports of sheets and covers being old, worn out and in some cases, dirty. Concerns also extend to pillows, which are often described as uncomfortable and in poor condition.
Some reviews emphasize that the extra beds provided are not up to standard, often being described as uncomfortable or inadequate. There were also instances where beds for children were not provided, forcing them to sleep on the floor. Issues of cleanliness and upkeep are recurring themes with reports of unclean and untidy mattresses, beddings not being changed regularly and bedding that has a noticeable smell.
Overall, while a segment of guests find large and comfortable beds, the prevailing sentiment points to a need for significant improvements in bed quality, cleanliness and comfort to meet guest expectations.
Cleanliness
However, there were significant concerns voiced by many guests. Issues such as dirty carpets, worn-out furniture and unhygienic bathrooms were recurrent themes. Some specific problems included stained sheets, dusty floors and unclean windows. A few guests also encountered pests in their rooms, further compounding the cleanliness issues. Unfortunately, the cleanliness did not meet the expectations of a five-star hotel for several visitors, highlighting the inconsistency in maintaining high standards.
In summary, while some guests were satisfied with the cleanliness thanks to the diligent housekeeping staff, there is a clear and pressing need for improved and consistent cleaning practices to ensure all areas meet the expected standards.
Staff
Many visitors found the concierge and security teams particularly supportive, especially when assisting pilgrims. The restaurant staff, including individuals such as Mohammed Kashmiri, are praised for their service, contributing to a pleasant dining experience.
However, some reviews mention issues such as rude or unresponsive reception staff, slow room maintenance response and unsatisfactory customer service. Complaints include instances of staff being uncooperative, non-responsive to complaints or having poor professionalism. These contrasting experiences suggest that while many staff members excel in guest relations, there are evidently areas that require improvement to ensure a consistently high standard of service throughout the hotel.
Wi-Fi
Parking
Guests also reported challenges in accessing the parking areas with some describing the process as difficult and congested, especially during peak traffic times or prayer hours. The entrances to the parking lots can be hard to navigate and the spaces themselves are often described as limited and not very clean.
In summary, while parking is available at the hotel, it comes at a significant cost and with access difficulties, making it a less than ideal option for travelers relying on private vehicles.
Family
However, there are mixed opinions regarding comfort and noise levels with some finding the rooms noisy and others feeling uncomfortable due to the price. Despite these concerns, the hotel provides amenities like baby cribs and large family rooms, making it functional for families' needs.
The hotel's location near the Haram is another noted advantage, facilitating prayers and other activities. Nevertheless, slightly inconvenient details were mentioned, such as having to navigate through markets to reach the entrance and distant elevators. Overall, while there are areas for improvement, the Al Safwah Royale Orchid Hotel remains a recommendable option for families who can afford it.
5 Star
However, numerous reviews indicate that the hotel does not live up to its five-star rating. Many guests feel that the standard of service and facilities do not match what one would expect from a hotel of this caliber. Comments such as "the hotel felt like staying in a three-star hotel but paying for a five star" and "doesn't deserve five stars" reflect a general sentiment that the hotel's claims of being a five-star establishment are unsubstantiated. Issues highlighted include outdated rooms, lack of cleanliness, poor service and inadequate food quality, which collectively diminish the overall guest experience.
Moreover, several guests mention specific problems like the elevators being difficult to navigate for the elderly, parking issues and the need for room renovations. The hotel's interior style and breakfast offerings have also been cited as areas that fall short of five-star standards. Many guests have also found the service to be ordinary and not reflective of the claimed five-star status, pointing out that their experiences were more aligned with a three-star hotel.
In summary, while Al Safwah Royale Orchid Hotel offers some advantages like a prime location and luxurious accommodations, it faces significant criticism for not meeting the expectations that come with a five-star rating. Improvements in service, cleanliness and facilities are necessary to align the guests' experiences with the hotel's claimed status.
Accessible
While wheelchair access to the hotel and managing the entrance may present some challenges, once inside, moving around, including getting to the rooms, becomes more manageable. Frequent availability of elevators further enhances the ease of mobility within the hotel.
However, there are some areas where accessibility falls short. Access by car can be difficult due to road closures, parking is essential but not always adequately facilitated and the water system in rooms may be tiring for some individuals with special needs. Despite these drawbacks, Al Safwah Royale Orchid Hotel remains a viable and relatively accessible option for travelers with disabilities.
Luxury
However, while the hotel's luxurious status persists, some guests have observed that the furniture is outdated and believe the property could benefit from renovation and maintenance to truly uphold its five-star reputation. A few reviewers also indicated that the pricing is higher and might not entirely match the perceived value.
On a positive note, the overall experience remains highly recommended by many who appreciate the beautiful and high-level suite accommodations, making it a notable choice for those seeking a lavish stay.
No, Al Safwah Orchid Hotel doesn't have any pool.
No, a spa isn't available at Al Safwah Orchid Hotel.
No, Al Safwah Orchid Hotel doesn't allow dogs.
Yes, parking facilities are available at Al Safwah Orchid Hotel.
No, Al Safwah Orchid Hotel doesn't have a gym.
Location Show Map
More Options
