Mecca21.41969800,
39.82660200,
Abraj Al Safwah Near King Abdul Aziz Gate, Al Ajyad Street, 21955 (Show on Map)
8.3
Very Good
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Summary of reviewsDorrar Al Eiman Royal Hotel boasts numerous positive reviews and is particularly praised for its prime location. Situated just a few minutes’ walk from the Masjid al-Haram, its strategic position offers guests unparalleled convenience for pilgrims with easy access to King Abdulaziz Gate and numerous nearby shops, markets and restaurants in Safwah Towers. The abundance of elevators within the hotel ensures smooth and efficient movement, reducing waiting times significantly.
The breakfast service receives high marks for its variety and quality with a luxurious buffet offering a wide range of savory and sweet dishes. In-room breakfast service adds to the convenience, enhancing the overall guest experience. While the dinner service has mixed reviews, many commend the delicious food and efficient restaurant staff, despite some pointing out the need for more variety and better menu consistency.
Rooms at the hotel are often described as spacious and comfortable, featuring excellent views of the Kaaba that add a remarkable dimension to the stay. Cleanliness is consistently praised with many guests highlighting the diligent housekeeping staff. However, some aspects such as outdated furniture, limited lighting and occasional bathroom maintenance issues are noted. The air conditioning and electrical amenities generally function well, though some inconsistencies like non-working plugs and noise insulation require attention.
The hotel staff are renowned for their courteous and attentive service with numerous mentions of efficient reception services and helpful individuals like Anwar and Hassan. Overall, the staff's professionalism significantly enhances the guest experience, despite a few isolated instances of rudeness.
The hotel's free Wi-Fi service has significant issues with frequent guest complaints about its slow and unreliable connection, particularly in guest rooms. Parking is another area where the hotel could improve with expensive fees and difficult access due to congestion and police regulations.
Families find Dorrar Al Eiman Royal Hotel accommodating, thanks to spacious rooms, family-friendly amenities and a convenient location close to key religious sites. Despite minor issues like noise between rooms and high beds, the overall environment is seen as favorable for family stays.
While the bed comfort has mixed reviews with some finding them quite comfortable and others criticizing the firmness and height, the hotel overall holds a respectable reputation. The five-star rating is a point of contention, as some amenities and services do not consistently meet the high standards expected.
In summary, Dorrar Al Eiman Royal Hotel excels in location, breakfast variety, cleanliness and staff service, making it a popular choice for travelers, especially families and pilgrims, despite areas needing improvement in dining variety, room maintenance, Wi-Fi and parking facilities. Show more
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Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
5-Star Hotel
Room Types
Guest Reviews
8.3
Very Good
Location
Located in a prime spot, 'Dorrar Al Eiman Royal Hotel' consistently receives rave reviews for its exceptional proximity to Masjid al-Haram. Guests frequently highlight the hotel's superb location, which allows for effortless access to the holy mosque. Often described as "perfect" and "ideal," the hotel's site is just a few minutes' walk from key entrances like the King Abdulaziz Gate. Reviewers appreciate the convenience offered by its strategic position, making it a popular choice for those on Umrah or Hajj pilgrimages.
Convenience extends beyond the mosque; the hotel is integrated with Safwah Towers, home to numerous shops, restaurants and markets, providing guests with easy access to amenities. Many visitors also mention the abundance of elevators, which cuts down waiting times and facilitates smooth movement within the hotel and its adjoining spaces. Overall, the hotel's remarkable location, coupled with its clean and spacious rooms and good service, makes it a top pick for travelers seeking a comfortable stay steps away from the sacred precincts.
Breakfast
The breakfast service at Dorrar Al Eiman Royal Hotel in Makkah generally receives positive feedback from guests, highlighting its impressive variety and quality. Many guests praised the range and taste of the offerings, describing it as an excellent and luxurious buffet with ample choices. Notable mentions include the diverse and delicious selection, meeting continental standards and catering to several tastes with options spanning both savory and sweet items.
However, some criticisms were noted, such as the limited fresh fruit and salad options, a lack of international dishes, including Asian or Indian selections and occasional overcrowding in the breakfast area. Guests also pointed out that while the breakfast is generally good, it sometimes falls short of the five-star expectations with calls for more variety and better organization.
Despite these occasional issues, the breakfast experience remains largely positive with several guests describing it as amazing, exceptional and a highlight of their stay. The hotel's strategic location and additional in-room breakfast service also add to the overall appeal, making it a noteworthy aspect of the hospitality at Dorrar Al Eiman Royal Hotel.
Dinner
Dinner at the Dorrar Al Eiman Royal Hotel has garnered mixed feedback from guests with a notable emphasis on the quality and variety of the food provided. Many guests praised the buffet meals, describing the food as delicious, particularly commending the grilled hammour with white rice and room service lunch, which some found to be the best among Makkah hotels. The positive comments also recognized the efficiency and quality of the restaurant staff and the convenience of the options offered, especially during suhoor.
However, the dining experience had its drawbacks. Numerous reviews highlighted the limited food options and lack of variety on the menu, indicating that the dinner offerings could be improved significantly. Some guests experienced inconsistencies, such as the absence of a buffet on certain days due to low occupancy or limited items being available. Complaints also included overcrowded and narrow restaurant settings, generic and not-so-fresh food and a few specific poor remarks on room service meals.
Overall, while the quality and taste received commendation from several guests, others felt that the variety and consistency, especially for lunch and dinner, needed enhancement.
Rooms
Dorrar Al Eiman Royal Hotel offers rooms that many guests describe as comfortable and spacious, making it an attractive option for visitors who prioritize room size and cleanliness. The rooms come equipped with traditional furnishing and essential amenities, catering to the fundamental needs of travelers. Many guests are pleased with the excellent views of religious landmarks such as the Kaaba, which add a remarkable dimension to their stay.
However, the hotel's rooms present a mix of both positives and areas for improvement. While many rooms are reported to be clean and well-maintained, issues such as outdated furniture, limited lighting and occasional cleanliness lapses do emerge. Several guests felt that room upkeep, including bathroom renovation and overall refurbishment, is needed to meet contemporary expectations.
Room service receives mixed feedback; although many guests find it prompt and friendly, others note room service sometimes falls short in terms of timeliness and thoroughness. The rooms are also described as having adequate space for larger families with some flexible bedding arrangements available. Nonetheless, there are also remarks on the smaller and more cramped room options, which may not suit all visitors.
Air conditioning and electrical amenities generally function as intended, though a few guests mentioned issues such as non-working plugs and poorly maintained AC units. The sound insulation in the rooms needs attention as well with numerous mentions of insufficient noise control.
Overall, Dorrar Al Eiman Royal Hotel offers a decent, comfortable stay highlighted by spacious rooms and excellent views, but some aspects of the accommodations, such as aging furniture and occasional maintenance problems, could benefit from improvement.
Beds
The beds at Dorrar Al Eiman Royal Hotel generated mixed reviews from guests. Positively noted, many visitors found the beds to be comfortable, facilitating a pleasant sleeping experience. There were enough bed spaces available with rooms often equipped with extra or connected beds to accommodate multiple occupants, making it a practical choice for group travels and families with children.
However, comfort was inconsistent across the board. Numerous reviews highlighted that the beds were too high, posing difficulties for elderly guests. The firmness level of the mattresses was another recurring concern with several guests describing them as overly hard or uncomfortable. Instances of squeaky beds disturbing sleep were also reported. Additionally, the size of the single beds was critiqued for being too small and the mattresses, in some cases, appeared outdated and in need of replacement.
Despite these drawbacks, there were instances where the beds were described as proper and satisfactory. However, the general consensus suggests there is room for improvement in terms of comfort and bed quality to meet diverse guest needs better.
Cleanliness
Dorrar Al Eiman Royal Hotel garners varied feedback regarding cleanliness. On the positive side, many guests commend the hotel for its high standards of cleanliness with consistent remarks about clean and tidy rooms, well-maintained facilities and a consistently clean atmosphere throughout the property. The cleaning staff receive praise for their diligence and accommodating nature, often ensuring rooms are pristinely maintained on a daily basis. Bathrooms, while sometimes critiqued, are frequently noted as clean and overall cleanliness appears to be a strong point for the hotel.
However, there are areas where improvement is needed. Some guests report lapses in bathroom cleanliness with occasional issues like mess from previous guests not being addressed properly and delayed cleaning services. Additionally, a few reviewers mention that certain aspects of the property feel dated, indicating that the hotel's décor could benefit from an update. Inconsistencies in thorough cleaning and occasional oversights in housekeeping services have also been noted, reflecting a need for more consistent enforcement of cleanliness standards.
Despite these critiques, the general consensus leans towards positive, especially in relation to the hotel's close proximity to the Haram, which adds to its appeal for many visitors. The combination of clean facilities and comfortable rooms earns Dorrar Al Eiman Royal Hotel a respectable reputation amongst travelers, albeit with room for some improvements.
Staff
The Dorrar Al Eiman Royal Hotel garners praise for its staff's courteous and attentive service. Guests frequently note that the hotel personnel are well-mannered, polite and accommodating, especially highlighting individuals such as Anwar for exceptional reception service and Hassan for his helpfulness. The reception process is often described as efficient with quick check-ins and cooperative receptionists. Numerous reviews commend the friendliness and responsiveness of housekeeping staff and bellboys, emphasizing their role in providing a comfortable stay.
Despite the predominantly positive feedback, there are instances where the front desk staff are viewed as rude and uncooperative. Some guests experienced issues with customer service and noted a lack of basic hospitality from certain staff members. However, these negative experiences appear to be exceptions rather than the rule, as many guests reiterate the helpful and welcoming attitude of the majority of the hotel staff, from cleaners to managers.
Overall, the hotel's employees, including porters, lobby staff and security personnel, receive high marks for their professionalism and exceptional customer service. Specific mentions of supportive and cooperative individuals like Mr. Hasan, Mr. Khalid and the night manager Yasser Al-Dosari contribute to a generally positive perception of the hotel's service quality. The dedication and friendliness of the staff significantly enhance the guest experience at Dorrar Al Eiman Royal Hotel.
Wi-Fi
The Wi-Fi at Dorrar Al Eiman Royal Hotel has received extensive feedback from guests with the predominant sentiment highlighting significant issues. Many reviews point out that the internet connection is slow, unstable and often inadequate, particularly in the guest rooms and on higher floors. Guests frequently reported that the Wi-Fi is weak and not reliable, making it difficult to connect at times. Despite being free, the overall experience with the internet services appears to be unsatisfactory with multiple mentions of poor or almost non-existent Wi-Fi. Improvements in both speed and stability are consistently noted as necessary to enhance the guest experience.
Parking
Dorrar Al Eiman Royal Hotel presents some challenges for guests traveling by car. The primary concern highlighted in guest reviews is the lack of available parking options directly at the hotel. While parking facilities are indeed available, they come with significant fees, which many guests find quite expensive. Parking rates can be as high as 23 SAR per hour with some finding the overall cost burdensome.
Guests also noted difficulty accessing the hotel by car, citing congestion and restricted access, particularly due to police regulations. The residential area around the hotel further complicates parking availability. Moreover, private car access and taxi drop-offs can become problematic, especially during peak hours.
Despite these challenges, accessible parking is available on site for those willing to bear the additional costs. However, the limited free parking spaces at the hotel, compared to neighboring establishments, remain a point of dissatisfaction for many guests. Additionally, those looking for discounted parking options will be disappointed, as no such provisions are offered.
In summary, while parking is available at Dorrar Al Eiman Royal Hotel, potential guests should be prepared for high fees and possible accessibility issues.
Family
Dorrar Al Eiman Royal Hotel is highly regarded by families for its accommodating and comfortable environment. With spacious rooms that are perfect for family needs, the hotel offers various family-friendly amenities, including connected family rooms and a dedicated children's play area. Many guests highlight the convenience of the location, making it easier for families to stay close to the important sites they wish to visit, such as Maqam Ibraheem and the Kabah.
The hotel staff receives praise for their friendliness and attentiveness to family necessities, ensuring a pleasant stay. Housekeeping is particularly noted for maintaining cleanliness and comfort. Despite some issues, like occasional noise between rooms and high beds that may pose difficulty for elderly or disabled members, the overall feedback is positive, depicting the hotel as a great choice for families.
Guests appreciate the diversity of food options available nearby, which adds to the convenience of their stay. The family rooms, often noted for good soundproofing, make it easier for large families to stay together comfortably without disturbances. Though there are minor drawbacks such as limited bathroom facilities for large families and occasional lapses in room accessory provision, the general consensus remains that Dorrar Al Eiman Royal Hotel is well-suited for a family retreat, offering a good quality family experience.
5 Star
Dorrar Al Eiman Royal Hotel has garnered mixed reviews regarding its five-star rating and facilities. While some guests interpreted certain aspects, like the breakfast and overall luxury, as deserving of a five-star label, many others expressed that various elements fell short of this expectation. The common sentiment is that the room service and offerings did not consistently align with what one might anticipate from a five-star hotel, such as serving Arabic coffee in paper cups. Several reviews suggest the rooms are undersized compared to other five-star accommodations. Despite these critiques, some guests found particular services and facilities to be exceptional with some even preferring this hotel over other five-star options in Makkah. However, for a significant number of reviewers, the overall service and standards did not meet what is typically expected from a hotel of this caliber.
Business
Dorrar Al Eiman Royal Hotel is highly regarded for its business-friendly amenities and services. Equipped with a business center and meeting rooms, it caters well to the needs of business travelers, ensuring that all essential facilities are at their disposal. The hotel provides a strong Wi-Fi connection, which is perfect for work-related communication and online tasks, although there have been occasional mentions of problematic internet connections.
The environment is geared towards ensuring a productive stay, making it an ideal choice for conferences and business gatherings. The hotel's staff is noted for their good customer relations, enhancing the overall experience for business travelers. Despite some recent slow check-in experiences, the hotel maintains a reputation as a highly recommended option for both family and business needs.
Dorrar Al Eiman Royal Hotel stands out as a convenient and suitable place for business folks, ensuring that their professional needs are met with comprehensive facilities and a conducive working atmosphere.
Accessible
Dorrar Al Eiman Royal Hotel is commendable for its accessibility features. Guests with mobility issues find the hotel well catered for with wheelchair access provided throughout the property. The hotel management is noted for being attentive to accessibility needs, ensuring an easy and friendly access area from both the front side and Ajyad Road.
The hotel boasts accessible rooms, some equipped with electric sockets for convenience. There's notable ease of access for the elderly and private rooms specifically designed for guests with disabilities are available. The proximity to Haram with direct wheelchair access adds significant value, as does the availability of wheelchairs from the hotel that can be kept for the entire trip.
Facilities like escalators and elevators enhance the comfort of guests, while access and direction signs are easily visible, aiding navigation. Accessible bathrooms and complete accessibility throughout the property are emphasized features, making it a great choice for guests with disabilities, especially due to its excellent location and fair pricing.
Honeymoon
Dorrar Al Eiman Royal Hotel receives high marks from guests for its excellent honeymoon offerings. The hotel's honeymoon suite is frequently highlighted as perfect and ideal for newlyweds seeking a romantic stay. Numerous reviews point out the availability of special honeymoon packages and services, making it a top choice for those celebrating their new beginnings. The hotel is described as great for honeymoon stays, emphasizing its honeymoon-friendly environment and dedicated amenities that cater specifically to couples. Overall, it stands out as an ideal destination for honeymooners looking for a memorable experience.
Luxury
Dorrar Al Eiman Royal Hotel offers a luxurious experience that impresses many guests with its beautiful and high-end facilities. Visitors frequently describe it as a luxury hotel, enjoying the comfort and opulence it provides. The location of the hotel is often praised as brilliant, adding to the convenience and overall appeal of the stay.
The accommodations are typically regarded as luxurious and the available amenities are of high quality, contributing to a great luxury experience for guests. Many highlight the fabulous atmosphere within the hotel, which is celebrated as one of the best 5-star hotels they have stayed in.
However, some reviews note that the luxury options can be limited and certain fixtures appear outdated for a hotel of its caliber. A few also mention that the hotel does not entirely meet the expectations of a 5-star standard.
Despite these isolated criticisms, the general consensus holds Dorrar Al Eiman Royal Hotel in high regard for its cleanliness, luxury rating and high-end service. It's clear that most guests leave with a sense of comfort and luxury, making it a noteworthy choice for a luxurious stay.
Romantic
The Dorrar Al Eiman Royal Hotel offers an ideal setting for couples seeking a romantic escape. With its perfect location close to Haram, the hotel creates a serene and quiet atmosphere that enhances the romantic feel. The ambiance caters specifically to couples, making it an excellent choice for a romantic getaway. Guests frequently highlight its romantic atmosphere and ideal position, affirming that it is perfect for a couple's stay. Additionally, the staff is noted for being helpful and courteous, contributing to the overall positive experience.
No, Dorrar Al Eiman Royal Hotel doesn't have any pool.
No, a spa isn't available at Dorrar Al Eiman Royal Hotel.
No, Dorrar Al Eiman Royal Hotel doesn't allow dogs.
Yes, parking facilities are available at Dorrar Al Eiman Royal Hotel.
No, Dorrar Al Eiman Royal Hotel doesn't have a gym.