ZamZam Pullman Makkah
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Summary of reviewsZamZam Pullman Makkah enjoys exceedingly positive reviews for its unparalleled location. Nestled within the Clock Tower complex, it offers pilgrims an extraordinary closeness to Masjid Al Haram, making it exceptionally convenient for those performing Umrah or Hajj. Reviewers often describe its proximity to the holy sites as superb and phenomenal, particularly appreciating the short and manageable walk for older guests. The hotel’s strategic position with easy access to a shopping mall and numerous restaurants further enhances its appeal. Views of the Kaaba from hotel rooms add a special touch, allowing guests to maintain a spiritual connection throughout their stay.
The breakfast buffet at ZamZam Pullman Makkah is well-received, often praised for its variety and quality of food. Guests commend the international and hot breakfast options, which are described as very good to amazing. However, some noted the repetitiveness of the menu and desired more variety to cater to international palates. Crowdedness during breakfast and occasional lapses in food quality were also highlighted, despite the overall positive experience.
Dinner offerings receive mixed feedback. Many guests enjoyed the buffet's variety and taste with a special mention of its Asian and international cuisine options. Nonetheless, there are areas needing improvement, such as food quality consistency, variety and restaurant management. Despite these issues, the convenience of the half-board option and the positive aspects of the buffet make dinner a generally favorable experience.
Guest reviews for the rooms at ZamZam Pullman Makkah indicate a need for renovation and better maintenance. While room sizes and comfort were praised, issues like outdated decor, broken fixtures, poor cleanliness and dim lighting were common complaints. Some guests appreciated the Haram views from their rooms, which added a unique and spiritual element to their stay.
Cleanliness at the hotel drew a mix of reactions. Positive mentions included tidy and comfortable rooms, clean bathrooms and commendable housekeeping efforts. However, there were significant concerns about dirty carpets, dusty and old furniture, bathroom cleanliness issues and overall maintenance. Despite these concerns, the hotel's location and general comfort level were often mentioned favorably.
Staff interactions also received varied feedback. Many guests praised the friendliness and professionalism of housekeeping, concierge and certain receptionists. However, issues with reception staff's competence, language barriers and long response times were frequently reported. Specific employees were noted for their exceptional service, yet overall improvements in customer service, particularly at the reception, are needed.
The hotel's WiFi service garnered numerous complaints. Guests frequently faced issues with an unstable, slow or non-functional connection, often resorting to their cellular data. This persistent problem indicates a significant need for upgrading the internet facilities to meet modern standards.
Parking was another area of concern with many guests noting the absence of free parking and high charges for using the hotel’s facilities. The parking area itself was challenging to navigate, poorly signed and not clearly lit. Though one positive remark highlighted the spaciousness and cleanliness of the area, overall, the parking situation requires substantial improvement.
ZamZam Pullman Makkah proves to be a family-friendly destination, appreciated for its spacious family suites and convenient location near the Haram. While room maintenance and cleanliness issues exist, the hotel’s accessibility features and family-specific amenities make it a suitable choice for families, although additional entertainment options for children could enhance the experience.
Opinions on the bed quality were mixed. Many guests found the beds comfortable and well-maintained, appreciating the bedding's cleanliness and comfort. Conversely, others reported old, broken mattresses and issues with bed cleanliness and provisioning, suggesting a need for better maintenance and responsiveness.
Ultimately, while ZamZam Pullman Makkah’s five-star rating has been questioned, particularly due to inconsistencies in room quality, cleanliness and service, the hotel's stellar location and generally positive dining experiences make it a preferred choice for many pilgrims visiting Makkah.
Categories
The breakfast buffet at ZamZam Pullman Makkah is well-received, often praised for its variety and quality of food. Guests commend the international and hot breakfast options, which are described as very good to amazing. However, some noted the repetitiveness of the menu and desired more variety to cater to international palates. Crowdedness during breakfast and occasional lapses in food quality were also highlighted, despite the overall positive experience.
Dinner offerings receive mixed feedback. Many guests enjoyed the buffet's variety and taste with a special mention of its Asian and international cuisine options. Nonetheless, there are areas needing improvement, such as food quality consistency, variety and restaurant management. Despite these issues, the convenience of the half-board option and the positive aspects of the buffet make dinner a generally favorable experience.
Guest reviews for the rooms at ZamZam Pullman Makkah indicate a need for renovation and better maintenance. While room sizes and comfort were praised, issues like outdated decor, broken fixtures, poor cleanliness and dim lighting were common complaints. Some guests appreciated the Haram views from their rooms, which added a unique and spiritual element to their stay.
Cleanliness at the hotel drew a mix of reactions. Positive mentions included tidy and comfortable rooms, clean bathrooms and commendable housekeeping efforts. However, there were significant concerns about dirty carpets, dusty and old furniture, bathroom cleanliness issues and overall maintenance. Despite these concerns, the hotel's location and general comfort level were often mentioned favorably.
Staff interactions also received varied feedback. Many guests praised the friendliness and professionalism of housekeeping, concierge and certain receptionists. However, issues with reception staff's competence, language barriers and long response times were frequently reported. Specific employees were noted for their exceptional service, yet overall improvements in customer service, particularly at the reception, are needed.
The hotel's WiFi service garnered numerous complaints. Guests frequently faced issues with an unstable, slow or non-functional connection, often resorting to their cellular data. This persistent problem indicates a significant need for upgrading the internet facilities to meet modern standards.
Parking was another area of concern with many guests noting the absence of free parking and high charges for using the hotel’s facilities. The parking area itself was challenging to navigate, poorly signed and not clearly lit. Though one positive remark highlighted the spaciousness and cleanliness of the area, overall, the parking situation requires substantial improvement.
ZamZam Pullman Makkah proves to be a family-friendly destination, appreciated for its spacious family suites and convenient location near the Haram. While room maintenance and cleanliness issues exist, the hotel’s accessibility features and family-specific amenities make it a suitable choice for families, although additional entertainment options for children could enhance the experience.
Opinions on the bed quality were mixed. Many guests found the beds comfortable and well-maintained, appreciating the bedding's cleanliness and comfort. Conversely, others reported old, broken mattresses and issues with bed cleanliness and provisioning, suggesting a need for better maintenance and responsiveness.
Ultimately, while ZamZam Pullman Makkah’s five-star rating has been questioned, particularly due to inconsistencies in room quality, cleanliness and service, the hotel's stellar location and generally positive dining experiences make it a preferred choice for many pilgrims visiting Makkah.
Luxury Hotel
Located in the Abraj Albait Complex, this 5-star hotel offers a blend of luxury and convenience. It is situated in a vibrant shopping district and provides spacious accommodations, making it an excellent base for exploring the area.
Hotel for Honeymoon
Pullman ZamZam Makkah offers modern and comfortable accommodations with views of the Kaaba. Its central location within the Abraj Al Bait complex provides easy access to the Haram and various shopping and dining options. The hotel's contemporary design and efficient service contribute to a pleasant honeymoon stay.
Family Friendly Hotel
This hotel is located very close to Masjidil Haram and is suitable for families with elderlies and small children. Rooms are equipped with necessary amenities.
Romantic Hotel
Located in the Abraj Al Bait Complex, this prestigious hotel offers luxurious rooms and exceptional amenities. Its central location and elegant design make it a perfect destination for a romantic getaway.
Hotel with Parking
This hotel is located within the Abraj Al Bait Complex, which is equipped with extensive, multi-level parking facilities designed for high occupancy and convenient access to the Grand Mosque.
Accessible Hotel
This hotel is tagged as an accessible hotel. It is known for providing facilities suitable for guests with disabilities.
5-Star Hotel
Located in the Clock Tower complex, this hotel is just meters away from the Holy Mosque. It offers luxurious studios and suites, with some providing direct views over the holy Kaaba, enhancing the spiritual experience.
Skyscraper Hotel
About ZamZam Pullman Makkah
License: 10001442
Guest Reviews
Location
Guests frequently mention the hotel’s strategic position with several reviews pointing out the convenience of being adjacent to a shopping mall and numerous restaurants. This makes it a breeze to find dining options and engage in some retail therapy without straying far from the spiritual center.
The views of the Kaaba from the hotel's rooms are another celebrated feature, allowing pilgrims to feel constantly connected to their faith. The clocks and multiple elevators in the tower help manage the crowd, although mention of long waits does come up occasionally.
Overall, Pullman Zamzam Makkah’s standout feature is its unrivaled proximity to the Haram, which consistently leaves a lasting impression on its guests, making it a favored choice for many pilgrimages.
Breakfast
However, some reviews suggest areas for improvement. Guests note repetitiveness in the menu and express a desire for more variety, especially for international travelers and those accustomed to continental or more diverse cuisines. Criticisms also include the crowdedness of the breakfast area and occasional issues with food quality and freshness.
While the breakfast meets the expectations of many, providing a decent to superb experience, it falls short for others, particularly due to consistency and variation issues. Overall, breakfast at ZamZam Pullman Makkah is a highlight for many guests but could benefit from enhanced diversity and management.
Dinner
However, there were also mentions of certain areas needing improvement. Some guests felt that the quality of food was not up to five-star standards and that the variety of food could be expanded. Issues such as the restaurant's cleanliness and management were also pointed out, further affecting the dining experience for some.
Despite these drawbacks, the majority of guests seemed satisfied with the dinner offerings, especially valuing the convenient half-board option and the positive aspects of the dinner buffet. The hotel's strategic location also added to the overall dining appeal, contributing to a mostly positive dining experience at ZamZam Pullman Makkah.
Rooms
While the room sizes were generally appreciated, many found them cramped, especially for larger groups. There were several instances of guests receiving a different room configuration from what they had booked, which added to their dissatisfaction. Moreover, room facilities often seemed insufficient with broken air conditioners, malfunctioning TVs and poorly stocked amenities being common complaints.
Despite these drawbacks, some aspects of the rooms were praised. Several guests mentioned that their rooms were comfortable and spacious. There were also positive remarks about the room service being friendly and helpful, even though its efficiency sometimes lagged. Additionally, a few visitors were pleased with the views of the Haram from their rooms, which added a special touch to their stay.
Overall, while the proximity to Haram is a significant advantage for ZamZam Pullman Makkah, there is a clear need for room upgrades and better maintenance to meet guest expectations.
Beds
However, there were significant concerns raised regarding the condition and comfort of the beds. Multiple guests reported that the mattresses were old, broken and uncomfortable, requiring replacement. Complaints about dirty and dusty bedsheets, as well as inadequate cleaning practices, were not uncommon. Some guests felt the beds were small, congested and in poor condition, affecting their overall comfort. There were also issues with the provision not matching the reservation, such as fewer beds than expected and inadequate bedding for additional guests.
In summary, while there are aspects of the bed quality at ZamZam Pullman Makkah that have received praise, there are also notable areas for improvement, particularly concerning the age and cleanliness of mattresses and beddings as well as the responsiveness to guest reservations and requests for extra beds.
Cleanliness
However, several reviews expressed dissatisfaction with various aspects of cleanliness and maintenance. Common complaints included dirty carpets, dusty and old furniture and issues with bathroom cleanliness such as leaks, mold and even sightings of cockroaches. Some guests noted that their rooms were not ready upon arrival or were not cleaned properly from the previous stay. Additionally, rooms and hallways often appeared rundown and in need of renovation with broken furniture, cracked walls and malfunctioning air conditioning units highlighted as areas of concern.
Despite these issues, the property's location near the Haram and its overall comfort level were often mentioned positively. Some guests found the hotel clean and appreciated the view of the Kaaba. Nonetheless, regular and thorough cleaning, alongside significant updates to the hotel’s infrastructure, could enhance the overall guest experience.
Staff
Housekeeping generally received good feedback for attentiveness and politeness with many guests finding their rooms well-maintained. In the dining areas, restaurant staff were often noted for their politeness and the excellent service provided by managers like Mohammad Abu Tayeb.
However, many reviews point out significant problems with the reception staff. Multiple guests mentioned that the reception team was often incompetent, unhelpful and had a poor command of English. Issues such as unavailability, long response times and a lack of empathy were recurring complaints. Some guests felt that the reception staff were rude, not cooperative and in need of further customer service training.
Despite these lapses, several guests did note positive experiences at the reception, emphasizing cooperative and very helpful individuals who made their stay smoother. Specific employees like Mr. Abdul Rahman and Nabil, the reception manager, were highlighted for their exceptional support.
Overall, while the service quality at ZamZam Pullman Makkah varies significantly across different departments, many staff members are recognized for their commitment to providing a friendly and helpful environment. However, improvements are needed, particularly in the reception area, to ensure a consistently positive guest experience.
Wi-Fi
Parking
The parking area itself has been described as difficult to navigate with some finding it challenging to locate parking spaces or experiencing poorly managed parking services. Additionally, a few reviews noted that the signage directing to the basement parking was not clearly lit, which led to further difficulties. The lack of proper parking areas and the overall inadequacy of the parking management were highlighted as drawbacks.
Despite these issues, one positive remark mentioned that the parking area was spacious and clean. However, the overarching sentiment was that the parking situation could be significantly improved to better meet guest expectations in line with the hotel's standing as a five-star establishment.
Family
The hotel's prime location right in front of Haram and proximity to food places in the clock tower make it convenient for families with children, offering easy access to essential amenities. Families can maintain their comfort owing to the dedicated prayer space and supportive family-oriented services. Additionally, accessibility features cater to those with handicapped family members, further enhancing the suitability for family stays.
Despite some issues with room maintenance and cleanliness, families particularly appreciate the spacious, comfortable rooms with family-specific amenities. Several reviews highlight how families were upgraded to family suites, adding to the comfort and value of their stay. However, the lack of entertainment options for kids and occasional disturbances caused by children running around were noted drawbacks.
Overall, while there are areas needing improvement, ZamZam Pullman Makkah’s accommodating environment and strategic location offer a positive experience for families traveling to Makkah.
5 Star
Renovations seem to be a pressing need as the decor has become outdated and fixtures are reportedly not functioning properly. The service levels were also criticized, described as average and not reflective of a five-star property. There was a significant disconnect between the high price charged and the actual experience with some guests suggesting the property felt more like a three-star hotel with five-star pricing.
While the hotel's website might tout five-star amenities and dining experiences, the consensus from reviews indicates that these claims fall short in reality. The overall sentiment suggests that despite being labeled as a five-star hotel, ZamZam Pullman Makkah does not meet the global standards expected from such a rating.
Business
However, there are areas that require attention. The business amenities, while basic, need further enhancement to meet the expectations of business travelers fully. The absence of a proper business center is a noted shortcoming and there have been reports of issues with business WiFi. Communication with the business team also appears to be an area for improvement, as indicated by unaddressed messages.
Additionally, peak hour congestion is a crucial concern. Long waiting times at reception and elevators can significantly impact the efficiency of a business trip, making quick check-ins and timely access a challenge. This aspect notably affects overall satisfaction for business stays.
Despite these drawbacks, the hotel’s location and multi-purpose suites still make it a good place for business travel, though there's noticeable room for improvement to better cater to professional needs.
Luxury
No, ZamZam Pullman Makkah doesn't have any pool.
No, a spa isn't available at ZamZam Pullman Makkah.
No, ZamZam Pullman Makkah doesn't allow dogs.
Yes, parking facilities are available at ZamZam Pullman Makkah.
No, ZamZam Pullman Makkah doesn't have a gym.
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