Holiday Inn - Memphis Downtown - Beale St. by IHG
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Summary of reviewsHoliday Inn - Memphis Downtown - Beale St. by IHG garners significant praise for its outstanding location, which places guests within walking distance of the lively Beale Street, downtown bars, restaurants and music venues. Visitors value the convenience of exploring downtown Memphis and its major attractions on foot. While some reviews note the hotel itself as average, the location is consistently highlighted as a major draw, ideal for experiencing the vibrant nightlife and key landmarks such as The Peabody and St. Jude’s marathon.
The breakfast experience receives mixed feedback. Some guests appreciate the above-average breakfast buffet with a variety of southern items and find it reasonably priced. However, many criticize the extra charges for breakfast, reporting it as overpriced and mediocre with persistent issues like cold food, terrible coffee and unhelpful staff.
Guest comments on the rooms are varied. Positively, the comfortable beds, friendly staff and notable views are well-received. However, numerous complaints focus on stained carpets, dirty bathrooms and maintenance issues like malfunctioning air conditioning and broken showerheads. Issues with room cleanliness, unpleasant odors and overall shabbiness are commonly reported.
Cleanliness is a significant area of concern with multiple reviews pointing to unclean rooms, stained linens, moldy odors and inadequate housekeeping. The common areas are often described as dark and dingy. However, sanitizer stations are a noted positive.
Staff interactions generally receive high marks with many guests appreciating the warm, helpful demeanor of staff members, particularly the valet team and housekeeping. Specific individuals like Darryl and Henry stand out for their exceptional service. Despite isolated incidents of unprofessional behavior at the front desk, the overall atmosphere is described as welcoming and accommodating.
Parking experiences are a mix of convenience and contention. While the valet service is praised for its efficiency and friendly staff, the mandatory $25 per night charge is a common point of dissatisfaction.
The beds are generally well-regarded, noted for their comfort and quality, contributing to a restful sleeping experience. However, individual preferences vary with some guests finding the beds too soft or small, particularly for taller individuals.
In summary, despite some areas needing improvement, particularly with cleanliness, maintenance and breakfast offerings, the Holiday Inn - Memphis Downtown - Beale St. by IHG remains a popular choice primarily due to its excellent location, comfortable beds and friendly staff.
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The breakfast experience receives mixed feedback. Some guests appreciate the above-average breakfast buffet with a variety of southern items and find it reasonably priced. However, many criticize the extra charges for breakfast, reporting it as overpriced and mediocre with persistent issues like cold food, terrible coffee and unhelpful staff.
Guest comments on the rooms are varied. Positively, the comfortable beds, friendly staff and notable views are well-received. However, numerous complaints focus on stained carpets, dirty bathrooms and maintenance issues like malfunctioning air conditioning and broken showerheads. Issues with room cleanliness, unpleasant odors and overall shabbiness are commonly reported.
Cleanliness is a significant area of concern with multiple reviews pointing to unclean rooms, stained linens, moldy odors and inadequate housekeeping. The common areas are often described as dark and dingy. However, sanitizer stations are a noted positive.
Staff interactions generally receive high marks with many guests appreciating the warm, helpful demeanor of staff members, particularly the valet team and housekeeping. Specific individuals like Darryl and Henry stand out for their exceptional service. Despite isolated incidents of unprofessional behavior at the front desk, the overall atmosphere is described as welcoming and accommodating.
Parking experiences are a mix of convenience and contention. While the valet service is praised for its efficiency and friendly staff, the mandatory $25 per night charge is a common point of dissatisfaction.
The beds are generally well-regarded, noted for their comfort and quality, contributing to a restful sleeping experience. However, individual preferences vary with some guests finding the beds too soft or small, particularly for taller individuals.
In summary, despite some areas needing improvement, particularly with cleanliness, maintenance and breakfast offerings, the Holiday Inn - Memphis Downtown - Beale St. by IHG remains a popular choice primarily due to its excellent location, comfortable beds and friendly staff.
Hotel near Nightlife Spots
The Holiday Inn Memphis-Downtown is an affordable option located on Beale Street, offering access to Memphis' exciting nightlife and music scene.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
The Holiday Inn - Memphis Downtown - Beale St. by IHG, is highly praised by guests for its outstanding location. The hotel's prime positioning places it within walking distance to the lively Beale Street, popular downtown bars, restaurants and music venues. Visitors appreciate the convenience of being able to explore downtown Memphis and its major attractions on foot. Many reviews highlight the proximity to Beale Street with its vibrant nightlife and entertainment, as well as nearby landmarks like The Peabody and essential sites for events like St. Jude’s marathon weekend.
Guest experiences emphasize that everything they needed was close by, making it easy to access various activities and eateries. Additionally, the central location is complemented by helpful, friendly and responsive staff, as well as practical amenities such as safe parking and valet service. While some comments noted the hotel itself as average, the consensus is clear: the excellent, very good and convenient location remains the primary draw, providing a wonderful base for exploring all that downtown Memphis has to offer.
The breakfast experience at the Holiday Inn Memphis Downtown - Beale St. receives mixed reviews from guests. Positively, some guests described the breakfast buffet as above average for hotels in the USA, highlighting it as a great way to start the day and an opportunity to try some southern items. Others mentioned that the breakfast was excellent or good with an acceptable price for the quality offered.
However, many guests were dissatisfied with various aspects of the breakfast service. Complaints were common about breakfast not being included in the room rate, which was a departure from expectations for a Holiday Inn. Several guests felt the breakfast was overpriced, especially given the additional charges that were higher than advertised. There were also reports of the breakfast itself being mediocre or lacking variety with some guests saying the food did not justify the cost. Specific issues included the breakfast being cold, the coffee being terrible and delays in service. Furthermore, there were several instances where guests criticized the staff at breakfast for being rude or unhelpful.
Overall, while some guests enjoyed their breakfast experience, many felt that improvements were needed in terms of cost transparency, food quality and service to meet the expectations typically associated with the Holiday Inn brand.
Holiday Inn - Memphis Downtown - Beale St. by IHG presents a mix of experiences for its guests, particularly regarding the state of the rooms. On the positive side, some guests appreciated the comfortable beds, the friendly and accommodating staff and notable views from the rooms. Many found the rooms to be clean upon check-in, quiet and cozy with the staff frequently mentioned for their politeness and willingness to assist.
However, the hotel has received criticism for several aspects of room quality and maintenance. Reports of stained carpets, dirty bathrooms and overall room cleanliness issues were common. Problems with heating and air conditioning were also prevalent with guests experiencing rooms that were too hot or too cold. Additionally, the size of the rooms and bathrooms were a concern, often described as small and cramped.
There were multiple mentions of maintenance issues such as broken showerheads, malfunctioning doors and aged, worn-out features throughout the rooms and common areas. Several guests encountered bugs, unpleasant odors and insufficient amenities like towels and garbage cans. Additionally, there were frustrations with booking and reservation discrepancies, as well as delayed room readiness.
In summary, while the hotel has attributes such as comfortable beds and attentive staff, it faces significant challenges in room maintenance, cleanliness and facilities that could impact the overall guest experience.
The reviews for the beds at Holiday Inn Memphis Downtown - Beale St. highlight a mix of experiences with many guests praising the comfort and quality. The beds are often described as very comfortable with some guests noting they were large and incredibly cozy. Positive comments include mentions of perfect beds with some guests expressing high satisfaction with the bedding and pillows. However, there are a few negative remarks as well. Some guests found the beds to be too soft, mushy or small, particularly for taller individuals. Additionally, there were isolated complaints about cleanliness, including stained bed linens. Despite these concerns, the overarching sentiment leans towards a comfortable and restful sleeping experience.
The Holiday Inn - Memphis Downtown - Beale St. by IHG has received overwhelmingly negative feedback regarding cleanliness. Numerous guests highlighted issues such as stained carpets, unclean bathrooms and an overall sense of shabbiness in the rooms and common areas. Recurring complaints included dirty toilets with hair, blood-stained pillows and roaches. Several reviews mentioned an unpleasant mold and mildew smell throughout the hotel, alongside sticky floors and smoke odors. The hallways were often described as dark and dingy, contributing to a generally run-down appearance. Moreover, guests noted a lack of cleanliness in the rooms, including dirty walls, unmade or dirty beds and insufficient housekeeping services.
Some positive aspects were noted, such as the presence of sanitizer stations and the friendliness of the parking staff. The hotel’s location is convenient, being within walking distance to most downtown activities and restaurants. Despite these advantages, the overwhelming sentiment focuses on the urgent need for improved cleanliness and maintenance at the property.
An overall warm and helpful ambiance can be felt through the staff interactions at the Holiday Inn - Memphis Downtown - Beale St. by IHG. The valet team consistently stands out among the staff, praised for being exceptionally helpful, pleasant and friendly. Names like Darryl and Henry are highlighted for their attentive service, further enhancing the guest experience.
Housekeeping also receives commendations for being friendly and thorough in their cleaning duties. The breakfast server earns specific mentions for her sweet demeanor and prompt service, adding a positive start to guests' mornings.
Despite some encounters with less friendly or unprofessional front desk staff, many guests felt well-taken care of by a generally courteous and professional team. The staff’s overall disposition is described as welcoming and accommodating, contributing positively to the hotel's atmosphere. With special mention of their pleasant nature and readiness to assist, the hotel staff manages to leave a lasting, favorable impression on many visitors.
The Holiday Inn - Memphis Downtown - Beale St. by IHG, has received mixed reviews regarding its parking facilities. Guests have frequently complimented the valet staff, noting their excellence, helpfulness and friendly demeanor. Many have found the covered parking convenient and easily accessible. However, the mandatory valet parking, which costs $25 per night, has been a point of contention for many travelers. Several guests have expressed that the price is high, especially when coupled with separate room rates. Despite the extra cost, the valet service consistently receives high marks for efficiency and the professionalism of the staff. In summary, while the convenience and quality of the valet service have been praised, the additional expense has left some guests dissatisfied.
Location Show Map
Location
Guest experiences emphasize that everything they needed was close by, making it easy to access various activities and eateries. Additionally, the central location is complemented by helpful, friendly and responsive staff, as well as practical amenities such as safe parking and valet service. While some comments noted the hotel itself as average, the consensus is clear: the excellent, very good and convenient location remains the primary draw, providing a wonderful base for exploring all that downtown Memphis has to offer.
Breakfast
However, many guests were dissatisfied with various aspects of the breakfast service. Complaints were common about breakfast not being included in the room rate, which was a departure from expectations for a Holiday Inn. Several guests felt the breakfast was overpriced, especially given the additional charges that were higher than advertised. There were also reports of the breakfast itself being mediocre or lacking variety with some guests saying the food did not justify the cost. Specific issues included the breakfast being cold, the coffee being terrible and delays in service. Furthermore, there were several instances where guests criticized the staff at breakfast for being rude or unhelpful.
Overall, while some guests enjoyed their breakfast experience, many felt that improvements were needed in terms of cost transparency, food quality and service to meet the expectations typically associated with the Holiday Inn brand.
Rooms
However, the hotel has received criticism for several aspects of room quality and maintenance. Reports of stained carpets, dirty bathrooms and overall room cleanliness issues were common. Problems with heating and air conditioning were also prevalent with guests experiencing rooms that were too hot or too cold. Additionally, the size of the rooms and bathrooms were a concern, often described as small and cramped.
There were multiple mentions of maintenance issues such as broken showerheads, malfunctioning doors and aged, worn-out features throughout the rooms and common areas. Several guests encountered bugs, unpleasant odors and insufficient amenities like towels and garbage cans. Additionally, there were frustrations with booking and reservation discrepancies, as well as delayed room readiness.
In summary, while the hotel has attributes such as comfortable beds and attentive staff, it faces significant challenges in room maintenance, cleanliness and facilities that could impact the overall guest experience.
Beds
Cleanliness
Some positive aspects were noted, such as the presence of sanitizer stations and the friendliness of the parking staff. The hotel’s location is convenient, being within walking distance to most downtown activities and restaurants. Despite these advantages, the overwhelming sentiment focuses on the urgent need for improved cleanliness and maintenance at the property.
Staff
Housekeeping also receives commendations for being friendly and thorough in their cleaning duties. The breakfast server earns specific mentions for her sweet demeanor and prompt service, adding a positive start to guests' mornings.
Despite some encounters with less friendly or unprofessional front desk staff, many guests felt well-taken care of by a generally courteous and professional team. The staff’s overall disposition is described as welcoming and accommodating, contributing positively to the hotel's atmosphere. With special mention of their pleasant nature and readiness to assist, the hotel staff manages to leave a lasting, favorable impression on many visitors.
Parking
No, Holiday Inn - Memphis Downtown - Beale St. by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn - Memphis Downtown - Beale St. by IHG.
No, Holiday Inn - Memphis Downtown - Beale St. by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn - Memphis Downtown - Beale St. by IHG.
Yes, Holiday Inn - Memphis Downtown - Beale St. by IHG has a gym.
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