Accessible HotelSummary of reviews related to the 'Accessible' categoryAlthough the Hilton Birmingham Metropole Hotel is convenient for a one-night stay and ideal for the NEC, the hotel is not sufficiently accessible for wheelchair users. There is no easy route to an accessible toilet, no lowered check-in desk and the bed is too high. Not to mention the desk design that wheelchair users could not fit around and no non-slip flooring in the bathroom. One guest with a disability booked an accessible room, but it was not fit for purpose. On the bright side, the concierge was great and helped with luggage, but signs to find room numbers were not great. Moreover, there were no euro plugs in the rooms and the Brightsmith menus were illegible. Additionally, the shower had a very deep step down of at least 12”/30cm and was too close to the toilet, making it unsafe to get out.
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