Doubletree by Hilton Phoenix Mesa enjoys a favorable reputation, largely marked by positive guest experiences. The hotel's prime location near Tempe Mesa makes it easily accessible and close to various dining and entertainment options with many guests praising its convenience and scenic views. The breakfast offerings are generally well-received for their quality and variety, despite some feedback regarding the cost and occasional service of cold items. The rooms are consistently highlighted for their spaciousness, cleanliness and comfort with high marks for the quality of the beds even though there are occasional comments about firmness and cleanliness concerns.
Cleanliness is a standout feature across the hotel, from the spotless rooms to the well-maintained common areas, earning commendations for the diligent cleaning staff. The staff at Doubletree by Hilton Phoenix Mesa are frequently praised for their exceptional service with specific mentions of friendliness and a welcoming demeanor that enhances the guest experience. Sabrina and Tristan are noted for their outstanding service.
The pool area, while generally appreciated for its cleanliness and enjoyable features like waterfalls, receives mixed feedback regarding its size and the consistency of the pool heating. Finally, while many guests found the beds to be particularly comfortable and conducive to a good night's rest, there are a few comments about the need for improved bed quality and addressing occasional cleanliness issues with the bedding.
Overall, Doubletree by Hilton Phoenix Mesa leaves a positive impression with its convenient location, excellent staff service and comfortable, clean accommodation being the most frequently lauded aspects.
The hotel enjoys a prime location, praised for its proximity to major interstates, attractions and amenities. It's conveniently situated near the Superstition Springs Mall, various dining options, shopping centers and entertainment venues. This makes it suitable for both short stays and longer visits. Guests also find the nearby Walmart and other stores an added convenience. The central location allows easy access to Gilbert, central Mesa and key venues like Leisure World, further adding to its appeal.
Guests generally rate the breakfast experience highly, appreciating well-prepared hot options like scrambled eggs, sausage and potatoes. The clean, well-organized breakfast room and courteous staff contribute to a pleasant dining atmosphere. However, mixed opinions exist regarding variety and quality, especially during the COVID-19 pandemic, but the overall sentiment leans towards satisfaction.
Cleanliness is another strong point with rooms frequently described as very clean and well-kept. While there are occasional minor issues, the modern feel of the facilities and well-maintained common areas add to the positive perception.
The staff is frequently described as courteous, friendly and accommodating with specific mentions of exceptional service from individuals like Cody and Lisa. Although there are isolated reports of rudeness, the general consensus is that the staff contributes positively to the guest experience.
Comfortable beds also enhance the stay with many guests finding them very comfortable and supportive. Instances of smaller beds than expected and occasional noise disturbances are rare with most guests reporting a restful night.
For business travelers, the hotel offers business-friendly facilities, easy access to the airport and a conducive environment for productivity, making it an ideal choice.
The hotel's amenities, such as the outdoor pool, add to the overall positive experience. Guests appreciate the cleanliness and the heated pool, although there are some notes on its small size and need for better landscaping.
In conclusion, SureStay Plus by Best Western Mesa Superstition Springs provides a clean, comfortable stay with friendly staff, a convenient location and satisfactory breakfast offerings, making it a reliable choice for travelers.