Novotel Venezia Mestre Castellana
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Novotel Venezia Mestre Castellana emerges as a strategic and practical accommodation for travelers aiming to explore Venice without the hefty central city expenses. The hotel is favorably located near key bus stops, supermarkets and the Mestre city center, offering easy accessibility for both car travelers and those relying on public transportation. Its serene environment and clean, spacious rooms are especially appreciated, providing a quiet retreat after busy days of sightseeing.
The breakfast experience is generally positive, recognized for its variety and quality with several options to cater to different dietary needs, including gluten-free items. Despite occasional critiques about the breakfast becoming crowded and repetitive, guests find it overall satisfactory. Similarly, dinner receives mixed feedback; while some praise the tasty dishes and cozy atmosphere, others feel the meals are overpriced with limited menu options and variable service quality.
Rooms at the hotel are mostly considered spacious and comfortable with family-friendly accommodations, although some guests note outdated furnishings and occasional lapses in cleanliness. However, the hotel's cleanliness is broadly praised with daily cleaning services contributing to a fresh and welcoming environment.
The staff stands out for their friendliness, professionalism and attentiveness, particularly the reception team, enhancing the overall guest experience. Although the WiFi service is free and generally accessible, its performance can be inconsistent, especially in the rooms.
The hotel features useful amenities like a 24-hour gym—though somewhat small and outdated—and a clean, well-maintained outdoor pool that is particularly popular with families. Parking options at the hotel are convenient, secure and reasonably priced and there are facilities for charging electric vehicles, albeit with some additional costs and the need for an extra app.
Overall, the Novotel Venezia Mestre Castellana offers a comfortable, well-situated base with a range of amenities that cater to a variety of traveler needs, highlighted by its accessibility, friendly staff and practical facilities.
Categories
The breakfast experience is generally positive, recognized for its variety and quality with several options to cater to different dietary needs, including gluten-free items. Despite occasional critiques about the breakfast becoming crowded and repetitive, guests find it overall satisfactory. Similarly, dinner receives mixed feedback; while some praise the tasty dishes and cozy atmosphere, others feel the meals are overpriced with limited menu options and variable service quality.
Rooms at the hotel are mostly considered spacious and comfortable with family-friendly accommodations, although some guests note outdated furnishings and occasional lapses in cleanliness. However, the hotel's cleanliness is broadly praised with daily cleaning services contributing to a fresh and welcoming environment.
The staff stands out for their friendliness, professionalism and attentiveness, particularly the reception team, enhancing the overall guest experience. Although the WiFi service is free and generally accessible, its performance can be inconsistent, especially in the rooms.
The hotel features useful amenities like a 24-hour gym—though somewhat small and outdated—and a clean, well-maintained outdoor pool that is particularly popular with families. Parking options at the hotel are convenient, secure and reasonably priced and there are facilities for charging electric vehicles, albeit with some additional costs and the need for an extra app.
Overall, the Novotel Venezia Mestre Castellana offers a comfortable, well-situated base with a range of amenities that cater to a variety of traveler needs, highlighted by its accessibility, friendly staff and practical facilities.
Hotel Taking Steps Towards Sustainability
This hotel is part of the Accor group, which implements the 'Planet 21 Acting Here' program. This program focuses on promoting sustainable development in hospitality, including efforts in waste, water, and energy management.
Family Friendly Hotel
This hotel features an outdoor seasonal pool suitable for families, a playground, and is pet-friendly. It is conveniently located near public transport, providing easy access to Venice. The hotel also offers a kids' menu.
Dog Friendly Hotel
This hotel is pet-friendly, providing a comfortable and convenient stay for guests traveling with their dogs. It offers essential amenities and services.
Business Hotel
The Novotel provides essential business facilities. It is a first class hotel with 215 guest rooms.
Hotel with Parking
Located near the ring road, this hotel offers private parking and is convenient for reaching Venice by car or public transport. It is also 2 km from Venice Mestre Station and 10 km from Venice Marco Polo Airport. Guarded parking is available for a fee, and free parking is available nearby.
EV charging stations
Accessible Hotel
Novotel Venezia Mestre Castellana is a wheelchair accessible hotel with 12 rooms specifically designed for people with reduced mobility. The hotel facilities are accessible.
Hotel with Gym
The hotel includes a fitness area for guests. Basic equipment is available.
Hotel with EV Charging Stations
The hotel is equipped with electric car recharging units with a capacity of 22 kVA. It also offers private parking with video surveillance and controlled access, providing a secure environment for charging.
4-Star Hotel
This hotel provides comfortable accommodations and a range of amenities suitable for families and business travelers. It offers a consistent standard of quality. The availability of a pool and family-friendly amenities enhances its appeal.
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
About Novotel Venezia Mestre Castellana
License: 027042-ALB-00236, IT027042A1C6L4Z7DB
Guest Reviews
Location
Guests appreciate its proximity to general facilities such as supermarkets like Lidl, gas stations and various restaurants, which are a short drive away. Another benefit is its closeness to the Mestre city center and the Venice airport, which makes it a convenient stopover for travelers.
The tranquil surroundings afford a quiet respite after a day of exploring Venice and the calm, clean rooms add to the overall comfort. The hotel is particularly advantageous for its easy access to public transport links, despite being somewhat far from the central train station and Mestre city center.
However, a notable downside is the distance to the nearest public transport stops with some guests finding the 10 to 15-minute walk to the bus stops less convenient, particularly those traveling without a car. The hotel's proximity to the highway may not appeal to everyone, especially those seeking a more central location or traveling extensively on foot.
Overall, for travelers aiming to explore Venice without staying in the expensive city center, the Novotel Venezia Mestre Castellana offers a highly satisfactory and practical solution, combining accessible transport links, plentiful facilities and a serene environment.
Breakfast
However, the breakfast experience also encounters criticism for a lack of variety on certain days with some mentions of the same menu being repeated and the absence of fresh options like vegetables and freshly squeezed juices. The setting can become quite chaotic and crowded, contributing to long queues and a rushed atmosphere, especially when large groups are present. While the breakfast is generally satisfactory and offers value for many, some guests find the price to be high and believe the quality could be improved to meet the expectations of a 4-star establishment.
Despite these diverse opinions, the overall sentiment leans positively towards a hearty and rich breakfast experience, ideal for a variety of tastes and dietary preferences, making it a strong aspect of the hotel stay for many visitors.
Dinner
However, there is significant criticism regarding the pricing and service. Many guests felt that the dinner was overpriced for the portion size and quality it offered. Complaints about long wait times for dishes and poor service were common with specific mentions of an understaffed buffet and an early restaurant closing time. The limited and unvaried menu options were another downside noted by several reviewers. Additionally, a number of guests reported their meals as not very appetizing with terms like tasteless, poorly cooked and low quality frequently mentioned.
Overall, while the dining experience can be enjoyable for some, it appears to be inconsistent and somewhat overpriced, leaving room for improvement in both service and menu offerings. The restaurant may be convenient for late arrivals, but potential diners should be prepared for a mixed experience.
Rooms
While the rooms provide a comfortable stay for many, a significant number of guests point out that the hotel's furnishings and fixtures are decidedly outdated with some reporting old carpets, furniture and TVs. The cleanliness, although praised by many, has been inconsistent according to other reviews, citing issues like dust, unpleasant smells and leftover items from previous guests.
Family rooms, though equipped with additional sleeping arrangements like sofa beds, are sometimes reported to be on the smaller side, potentially cramped for four people. Some reviews indicate that the air conditioning and Wi-Fi can be unreliable in certain rooms, which might affect the overall comfort during the stay.
Despite some negative feedback regarding outdated facilities and occasional lapses in cleanliness, the professional and helpful staff, the spaciousness of many rooms and the overall comfort provided make the Novotel Venezia Mestre Castellana a generally favorable option for travelers.
Beds
However, not all feedback is glowing. A few guests reported issues with hard or saggy mattresses and found the pillows to be uncomfortable at times. Sofa beds, specifically, drew more criticism; they are often described as hard and not very comfortable, particularly for children. Some standard rooms and family rooms also did not meet expectations for bed comfort with occasional remarks about outdated or insufficient bedding.
Despite some mixed feedback, the general consensus points to a commendable sleep experience, credited to the comfort of the beds and the cleanliness of the rooms. The balance between comfort and practicality seems to cater well to guests looking for a restful stay within close proximity to Venice.
Cleanliness
However, some guests pointed out inconsistencies in cleaning services, mentioning issues such as dusty furniture, poorly maintained carpets and insufficiently cleaned bathrooms. Despite a few reports of outdated fixtures and occasional lapses in thoroughness, the general sentiment reflects a dependable and good standard of cleanliness. The hotel also adheres to anti-COVID regulations, contributing to guests' sense of safety and satisfaction during their stay.
Overall, while there are areas with room for improvement— particularly in deeper cleaning routines and maintenance— the Novotel Venezia Mestre Castellana generally provides a clean and comfortable environment for its guests, earning it favorable reviews regarding cleanliness.
Staff
However, a few reviews do mention instances of staff being unfriendly or unprofessional, but these appear to be exceptions rather than the rule. The dining staff received mixed comments with some guests finding them less friendly compared to the reception team. Despite occasional negative remarks, the majority of feedback focuses on the positive interactions with staff members who are described as welcoming, kind and eager to help.
In summary, guests of Novotel Venezia Mestre Castellana can generally expect a warm and supportive environment, particularly from the reception and front desk teams, enhancing their stay in Venice.
Wi-Fi
However, several reviews highlighted areas with room for improvement. Guests frequently mentioned that the WiFi signal was weak, slow and at times, non-functional, particularly in the rooms. Some found it difficult to perform simple online activities like watching YouTube and described the internet connection as poor or limited.
On the positive side, the availability of free WiFi and clear instructions on accessing it were appreciated. Despite the mixed feedback, those focused on basic connectivity found the service acceptable. Overall, potential guests should be aware that while the WiFi offers some satisfactory points, its performance can be inconsistent and may require improvement in certain areas of the hotel.
Gym
Pool
However, the pool's size and cold water temperature draw mixed reactions. Some visitors find it too small and crowded, while others believe it's perfect for a quick refreshing dip. The limited operational hours from 11 am to 7 pm, along with the pool's tendency to feel cold or unheated, can be points of inconvenience for some guests.
Despite occasional comments about cleanliness issues and the pool being less attended, many guests still appreciate the pool's overall nice environment and the benefit it provides for families and kids. The pool area also features a mini-golf and playground, further enhancing its appeal for families. Overall, the outdoor pool at Novotel Venezia Mestre Castellana offers a balanced mix of relaxation and activities, albeit with room for improvement in some areas.
Parking
The hotel provides both free and paid parking options, adding flexibility for guests based on their needs and budget. Many reviewers noted the affordability of paid parking, often mentioning rates around 6 to 10 euros per night, which are considered reasonable.
One of the standout features is the security of the parking facilities. There are multiple mentions of secure, guarded and video-monitored parking areas, contributing to a sense of safety and peace of mind for those who leave their vehicles at the hotel.
While some guests pointed out that free parking spaces can be limited, the overall sentiment remains positive with plenty of references to available private parking and monitored parking lots. This organized setup ensures that even during busy periods, there are suitable options for everyone.
Overall, parking at Novotel Venezia Mestre Castellana is described as convenient, secure and reasonably priced, making it a reliable choice for travelers with vehicles.
EV charging stations
Family
Families particularly appreciated the interactive screen and the swimming pool, which, although smaller, provided plenty of enjoyment for the kids. The children's enjoyment extended to the breakfast offerings, which were varied and delicious, often included free for the little ones.
The hotel's small playground and toddler play park add to the appeal for families with younger children. Additionally, the family rooms are well-furnished and equipped, contributing to a pleasant stay. Families also frequently found the staff to be accommodating and friendly, enhancing their overall experience.
Despite the many positive aspects, there are a few limitations to consider. A small store within the hotel tends to get crowded and when the pool is closed, children's activities can be somewhat limited. Additionally, some guests mentioned that the rooms might not be optimal for families with very young children.
Overall, Novotel Venezia Mestre Castellana is a great value option for family travelers, providing a welcoming atmosphere and numerous child-friendly facilities, making it a recommended choice for family trips.
4 Star
However, the hotel's self-declared four-star status has prompted some discrepancies in guest expectations. Multiple reviews highlight that the hotel's overall ambience and room standards do not fully align with a four-star rating, describing it as outdated and in some cases more akin to a three-star hotel. Breakfast, often a key part of a guest's stay, falls short for some reviewers who expect more from a four-star establishment. There are mentions of poor value for money and insufficient technical support as well.
While the hotel's facilities and services generally reflect the Novotel brand, there's a consistent sentiment that it needs significant upgrades to truly meet four-star standards. For those valuing friendly service and a reliable stay, it might suffice, but those expecting luxury befitting a four-star rave might find it lacking.
Business
Guests appreciate the hotel's value for money, noting that it is an ideal setting for business trips, stopovers or stays when visiting Venice. The hotel structure and atmosphere are specifically tailored to business travelers with easy access to meeting rooms and business-oriented services. While the rooms are generally comfortable and clean, some guests noted that they could benefit from updates, particularly the carpets.
Overall, the Novotel Venezia Mestre Castellana stands out as a great option for those on short business trips or needing a convenient stopover with essential business amenities.
Accessible
Families and business travelers find the site particularly accessible with clean and convenient areas throughout. Reaching Venice is straightforward thanks to nearby bus stops, despite a minor walk. The hotel is also near the airport and provides a pleasant blend of accessibility and convenience, making it a suitable choice for a variety of travelers.
Outdoor Pool
However, some guests found the pool to be small and simple with a few mentioning it as tiny. Others pointed out that the pool's operating hours, from 11:00 am to 7:00 pm, were not sufficient, leaving some feeling it was open for too short a time. There were also comments about the pool being unheated, which might be a consideration depending on the season and weather.
Despite these minor drawbacks, the overall impression remains that the outdoor pool is an enjoyable feature, contributing positively to the hotel experience with its cleanliness and the pleasant environment it offers.
Dog Friendly
Family travelers find the good-sized rooms suitable and well-prepared to accommodate both family members and their pets. A supplement of 15€ per night for dogs is required, but the overall pet-friendly environment, including spaces for walking and playing, makes the extra cost worthwhile. The hotel also prides itself on being a perfect place for both pets and their owners with dog-friendly facilities consistently highlighted by guests.
In summary, Novotel Venezia Mestre Castellana ensures a comfortable and enjoyable stay for travelers with dogs, offering specialized amenities and a welcoming atmosphere that stands out in the hospitality landscape.
Yes, Novotel Venezia Mestre Castellana has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Novotel Venezia Mestre Castellana.
Yes, Novotel Venezia Mestre Castellana welcomes dogs.
Yes, parking facilities are available at Novotel Venezia Mestre Castellana.
Yes, Novotel Venezia Mestre Castellana has a gym.
Location Show Map
More Options
