Eterna Tulum is a brand new hotel with stunning and luxurious rooms, modern furniture and lovely architectural design. The hotel is situated in a quiet part of town, slightly far from the beach but in a convenient location nearby local coffee shops and restaurants in Tulum. The staff is warm, professional, friendly and always helpful with guests appreciating the nice energy of the staff and the fact that they go above and beyond to exceed expectations. The hotel offers fantastic amenities, including air conditioning and high-speed wifi that are both very convenient and efficient. The breakfast experience is a mixed bag, but there are still some enjoyable options to be found. The pool is a mixed bag with some guests raving about its beauty and others criticizing its size and cleanliness. However, the hotel's outdoor spaces were deemed great with spectacular facilities and architecture. The beds are extraordinarily comfortable with guests consistently mentioning how comfy they are. Despite some negatives, overall, guests found their stay comfortable and relaxing in a stylish hotel with good cleanliness and service.
Dreams Jade Resort & Spa - All Inclusive is a luxurious and beautiful resort located on a secluded and private beach with stunning ocean views. The hotel offers great restaurants, bars and shopping options and the beach and grounds are well-maintained. While some guests had issues with taxi prices to and from the airport, the resort offers a wonderful location for a peaceful and luxurious vacation. The breakfast received mixed reviews, but the quality of the food was good with a few exceptions. The dining options also received mixed reviews, but most guests found the food at the restaurants delicious and enjoyed the frequent changes in the menu. The rooms are spacious and elegant with excellent bathrooms, although some were dated and needed renovation. The staff received overwhelmingly positive reviews for their professionalism, hard work and welcoming nature. The spa service is excellent and the pool area is great with good maintenance. The beach conditions may not be ideal, but the location and set up of the property were still a big draw. The hotel is a great option for families looking to spend quality time together with adequate facilities for all ages and a variety of areas for children to play. Overall, Dreams Jade Resort & Spa - All Inclusive appears to be a fabulous place for a vacation with a majority of its guests rating it as exceptional.
Tucked away in the unique ecosystem of Mayakoba, this resort offers no shortage of things to see and do. Unveil the secrets of Mayakoba with a wide range of daily excursions and activities at this private gated resort, enjoy the immediate access to the beach, invigorate your body and mind at the spa and spend the most relaxing and stress-free vacation.
Summary of reviews
Banyan Tree Mayakoba is a top-notch five-star hotel that offers a luxurious and serene getaway, perfect for those in search of relaxation and natural beauty. The property is renowned for its outstanding location and stunning villas with private pools, which provide guests with both privacy and comfort. The breakfast buffet and dinner scene are exceptional, offering a diverse range of culinary options that cater to all taste buds, although some find it to be on the pricey side. The hotel's cleanliness is impeccable and the staff are professional, friendly and attentive to all guest needs. The beach club and well-maintained beach with seaside pools, together with the private villa pools, offer ultimate exclusivity for guests to unwind and relax. While some guests found the Wi-Fi in their rooms and bicycle options to be outdated, the overall experience is deemed fantastic and the service is truly five-star. For those looking for a luxurious and unforgettable holiday in Paradise, Banyan Tree Mayakoba is the ultimate choice.
The Secrets Playa Mujeres Golf & Spa Resort - All Inclusive Adults Only is a luxurious and exceptional resort that receives overwhelmingly positive reviews from guests. The location on the picturesque beach is stunning and offers a tranquil and exclusive vacation experience. The resort is praised for its beautiful pool and beach areas, including the incredible swim-up pool. The high quality of the staff is highlighted with guests commending them for their attentiveness, friendliness and willingness to go above and beyond. The resort's golf course and excellent dining options receive high marks. Although there were some issues with room cleanliness and certain facilities, guests generally find the accommodations beautiful and modern with excellent cleaning practices. The resort's dedication to cleanliness and health precautions is commended, especially during COVID times. Overall, guests highly recommend Secrets Playa Mujeres Golf & Spa Resort for a relaxing and unforgettable all-inclusive vacation experience, especially for those seeking an exclusive, adults-only retreat.
Located on the southern tip of Mexico's Baja California peninsula, Waldorf Astoria Los Cabos Pedregal is a premier luxurious accommodation featuring private pools in each room, a private beach and a plethora of luxurious amenities that make every guest feel like royalty.
Featuring 274 luxurious suites and villas, an infinity pool, a spacious spa and located in the beautiful city of Cancun, Nizuc assures you that you will have a one in a lifetime experience in its premises. Only an inch away from the sandy beach, guests are able to fuse the time spent at the hotel with the beautiful azure waters of the ocean while sunbathing.
Summary of reviews
NIZUC Resort & Spa is a luxurious and exclusive hotel located on a private and serene beach, away from the usual Cancun resorts. The hotel features stunning architecture and decor that blend perfectly with the surrounding nature, as well as top-notch facilities, including exceptional pools, a private beach and an exquisite spa. The staff is phenomenal with guests describing them as fabulous, extremely friendly and warm and offering impeccable service and attention to detail. The rooms are gorgeous with comfortable and spacious beds and everything one needs for a luxurious stay and the breakfast buffet is described as excellent and amazing, though pricey. While some guests found the food to be expensive, others appreciated the delicious cuisine with the standout Indochine restaurant receiving high praise. Although the beach may not be ideal for swimming due to seaweed, the resort more than makes up for it with its exceptional pool areas and clear spots for snorkeling in the sea. Overall, NIZUC Resort & Spa provides an indulgent and relaxing vacation experience that is beyond compare, making it a must-visit for anyone seeking an elegant and service-oriented hotel experience.
Dreams Sapphire Resort & Spa is highly regarded for its exceptional beachfront location, offering stunning ocean views and proximity to key areas such as Puerto Morelos and the airport. Guests appreciate the serene, well-designed layout that makes exploring the resort's amenities, including restaurants and pools, a breeze. The staff is frequently praised for their friendliness and professionalism, contributing to a welcoming and relaxed atmosphere.
Breakfast at the resort is particularly noteworthy, with guests enjoying a wide variety of options and made-to-order delights such as omelettes and crepes. The attention to detail in breakfast service stands out, although some guests experience longer wait times during other meal periods.
Dining experiences at the resort are generally positive, with themed restaurants like Bordeaux and Himitsu receiving accolades for their high-quality and diverse menus. While there can be occasional frustrations with wait times and reservations, the attentive service often compensates for these minor inconveniences.
Guests find the rooms to be comfortable and clean, with spacious layouts and appealing amenities like balconies and swim-up options. However, some aspects of the rooms are seen as dated, indicating a need for refurbishment. Despite this, the comfort and cleanliness of the accommodations are consistently appreciated.
The resort's cleanliness is largely commendable, with well-maintained facilities and beautiful pools, although some minor inconsistencies in specific areas and beach cleanliness due to seaweed are noted. The pool areas cater to both families and adults, providing a delightful experience for all guests.
The beach experience is somewhat mixed, with attractive views and amenities offset by persistent seaweed issues, affecting accessibility and swimming conditions. Nonetheless, the scenic beauty of the seaside setting is often highlighted.
A significant draw for families, the resort offers numerous activities for children, with the Explorer Club and children's pool being standout features. This family-friendly atmosphere ensures an enjoyable stay for guests of all ages.
Overall, Dreams Sapphire Resort & Spa offers a pleasant retreat with its emphasis on convenience and relaxation. While it may fall short of five-star expectations in terms of infrastructure, the warm and accommodating service provided by the staff enhances the overall experience. The all-inclusive package is viewed favorably, with high-quality food and drink offerings contributing to an enjoyable vacation in the Riviera Maya.
The staff at Grand Velas Riviera Maya - All Inclusive is exceptional, providing warm and friendly welcomes from the moment of arrival. Many staff members are mentioned by name for going above and beyond to ensure a fantastic stay, particularly the waitstaff and SPA employees. The staff genuinely cares about guests' experiences and is always ready to make their vacation even better. Overall, the customer service at this luxury resort is a cut above the rest and highly recommended.
Casa Velas Adults Only All Inclusive is a hotel that truly excels in providing exceptional service. The staff is consistently praised for their welcoming and helpful attitude towards guests with the reception team and concierge team receiving special mention. Each guest is assigned a personal assistant to ensure their stay is perfect and the level of attentiveness and attention to detail is second to none. The staff is always accommodating, friendly and willing to go above and beyond to make guests feel taken care of. If you're looking for a hotel where you can feel pampered and well-cared for, Casa Velas Adults Only All Inclusive is the perfect choice.
Mi Amor by La Zebra, an SLH Hotel is an exceptional five-star hotel that provides a cozy and romantic atmosphere perfect for couples on a getaway. It boasts a beautiful location with stunning sea views, away from the crowd and walking distance to the Tulum ruins and restaurants. The hotel's restaurant offers delicious food with breakfast and dinner receiving positive reviews. The rooms are spacious, stylish, clean and top-notch with personal hot tubs and pools adding to the comfort and intimacy of each space. The hotel prides itself on its cleanliness and the friendly staff goes above and beyond to provide excellent service, making guests feel at home. The outdoor pool is a highlight with stunning jungle views and private cabanas, creating an enjoyable atmosphere for sunbathing and lounging. Though the hotel does not have direct beach access, guests have options for accessing the nearby beach. Overall, Mi Amor by La Zebra, an SLH Hotel is a lovely and romantic hotel, ideal for couples seeking a relaxing and intimate experience amidst beautiful sea views and lush nature.
Villas El Encanto Cozumel provides a peaceful and enchanting retreat, combining the charm of a jungle-like setting with urban convenience. Situated close to downtown Cozumel, it offers easy access to local amenities while maintaining a quiet and serene environment. The lush gardens create a picturesque atmosphere, further enhancing the sense of tranquility and privacy.
Guests consistently praise the spacious, impeccably clean rooms, noting the home-away-from-home feel with comfortable beds and tasteful decor. Many accommodations come with private amenities such as balconies and pools, contributing to a luxurious and relaxing stay. The property also features well-maintained communal areas, including shared kitchens and sparkling clean pools set amidst beautifully landscaped gardens.
The exceptional hospitality provided by the staff and owners, including Ana and Martin, is frequently highlighted. Guests appreciate the warm welcome and personal touches that make them feel at home, along with the helpfulness and friendliness of the staff, who are always ready to assist and offer recommendations.
While the Wi-Fi connectivity occasionally presents challenges, the overall experience at the hotel remains positive due to the attentive service and high-quality amenities. The dual pools, surrounded by vibrant murals and hammocks, offer a serene escape, appealing to families and couples looking to unwind.
Visitors find exceptional value for money at Villas El Encanto Cozumel, often describing it as a top-notch choice with excellent facilities and attentive service. The property stands out as a romantic retreat, perfect for couples and special occasions, with its private pools and serene setting adding an intimate touch. This captivating hideaway promises a memorable and rejuvenating getaway, offering an idyllic blend of nature and urban convenience.