This resort offers cabins with specific accessible features such as a wheelchair accessible en suite bath with a roll-in shower, grab bars, and a roll-under sink. The cabins also have no steps from parking to the entrance for ease of access.
Show more
Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?Yes
Are there designated parking spaces for people with disabilities?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? Certain cabins are certified wheelchair accessible: Peppermint Patty, Libby, and Fisher Cabins. The others are designed with accessibility in mind, but are not formally certified. Please see our website for more specific information.
This hotel features a number of ADA-accessible guest rooms and accessible spaces throughout the property. It is wheelchair accessible and provides handicapped parking.
Show more
Summary of reviews related to the 'Accessible' categoryQuality Inn & Suites Biltmore East offers convenient accessibility for guests with disabilities, featuring handicap accessible rooms and accommodating facilities. The hotel's location is notably accessible, making it easy for guests to reach their destinations, such as the nearby Biltmore estate. Specific attention to detail is evident with well-lit and updated bathrooms designed to meet the needs of disabled individuals. While the hotel lacks an elevator and some rooms are far from the main office, guests found the first-floor rooms to be particularly accessible. The provision of lots of towels and overall ease of access contribute positively to the experience. However, it is important to note that the staircases are far apart and some second-floor steps are odd, which might be less convenient for those with severe mobility issues. Show more
Accessibility equipment for the deaf, accessible bathroom, path of travel and parking, Braille or raised signage, in-room accessibility and roll-in shower.
This hotel is noted as an accessible hotel in Asheville, providing accessible features and services for guests.
Show more
Summary of reviews related to the 'Accessible' categoryBrookstone Lodge near Biltmore Village, an Ascend Hotel Collection member, offers a mixed accessibility experience for guests with disabilities. The hotel's location is praised for being easily accessible and providing easy access off the highway, enhancing convenience for all guests. Great handicap parking spaces add to the ease of access.
However, the overall accessibility within the hotel is noted as limited. While some rooms, especially on the first floor, are more accessible and adjustments such as moving guests to these rooms without extra charge are possible, the hotel is not fully accessible. There are mentions of good accessibility, but also recurring notes of limited planned accessibility and standard accessibility levels that may not meet the needs of all guests.
One significant drawback is the small elevator shared with housekeeping, which is near the lobby and may pose difficulties for some. Additionally, an accessible shower was reported as not accessible and there were concerns about some obstructive features like the bar inside the room.
Despite these limitations, the staff appears responsive, attempting to address specific needs, such as replacing the tissue in the peephole and explaining details to guests. The cleanliness of the hotel and helpfulness in accommodating requests contribute to a positive experience, but improvements are necessary to ensure a fully seamless stay for guests with disabilities. Show more
